I never received the 10% discount code on subscribing- I have emailed three times and left a message on Messenger but radio silence! Obviously don’t care.
Company replied
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See what reviewers are saying
Ordered up 4 lovely candles. Was swiftly advised that they were on their way. Unfortunately due to Royal Mail’s incredibly slow delivery I thought the package had been lost. So after emailing The C... See more
I have used this company before and they are very quick with their delivery however they are not so quick at replying to emails, whether sent directly using the email address stated on their website o... See more
Company replied
Love country candles, Best fragrance, last the longest and the most fragrant. Went to the site to discover my favourite, Black Pomegranate, had a massive discount on it, thinking it was being disconti... See more
Company details
Written by the company
We're a British, family-owned home fragrance manufacturer with a mission to spread Beautifully British Fragrance throughout the UK. Located in the heart of rural Hampshire, we've been crafting candles, reed diffusers, and top-quality products since 2011.
Contact info
Unit 12, Farringdon Industrial Centre, Gosport Road, Lower Farringdon, , GU34 3DD, Alton, United Kingdom
- 01249 478 660
- sales@thecountrycandlecompany.com
- www.thecountrycandlecompany.com
3.0
Average
247 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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A pastel shade of life
We have ‘fallen in love’ with our pastels Bergamot and Honey candles, the smell is simply delicious. From ordering to delivery the process was simple.
December 3, 2021
Reply from The Country Candle Co.
Thank you!!
Great products
Great service and quick delivery as always.
Great diffusers in the clearance for £3.
I've paid £17 for them at normal price.
December 1, 2021
Reply from The Country Candle Co.
Thanks so much!
One of my items missing and no reply…
One of my items missing and no reply from customer service.
November 15, 2021
Reply from The Country Candle Co.
Hi, you emailed us at 09.16am yesterday (15th Nov) morning and we replied to you at 12.43pm and sorted you out an alternative item which you will receive in the next couple of days as per your conversation with us. We replied to you within 3 hours of your message so we are sorry to see that you posted this 1-star review. If we can assist in the future, please let us know, thank you.
Very speedy dispatch and well packaged
Very speedy dispatch and well packaged, thank you xx
November 14, 2021
Reply from The Country Candle Co.
Thank you! x
Have bought these candles before and…
Have bought these candles before and love them. Easy to order and swift delivery. Thanks
November 10, 2021
Reply from The Country Candle Co.
Thank you!
5 STAR
Such powerful armoas, makes my home smell amazing! I particularly like the peach bellini candle. Will be recommending to friends.
October 16, 2021
Reply from The Country Candle Co.
Thank you!
Tip top service and grand candles.10/10
October 13, 2021
Reply from The Country Candle Co.
Aww, thanks so much! :)
Excellent service from this company
Excellent service from this company, from start to finish. I received my order within 3 working days. And these are definitely the best smelling candles I’ve ever bought. Top marks.
October 7, 2021
Reply from The Country Candle Co.
Thank you so much! :)
Black pomegranate candles
I ordered black pomegranate candles which smell gorgeous and were delivered earlier than expected. Would happily recommend this company.
September 4, 2021
Reply from The Country Candle Co.
Thank you very much! Black Pomegranate is one of our faves :) Glad you like it!
Have had these diffusers before and…
Have had these diffusers before and bought from my local shop. They no longer do them so searched online. Hope they last and smell as long as the previous purchase.
September 4, 2021
Reply from The Country Candle Co.
Our diffusers give around 8 weeks of fragrance and smell wonderful so we hope you'll be happy!
I find the website confusing and time…
I find the website confusing and time consuming.
August 31, 2021
Reply from The Country Candle Co.
Hi, we're sorry you feel that way. The website will be one of our priorities to upgrade in the coming months. In the meantime, if you need anything, please don't hesitate to contact us via phone or email. 01249 478660 / sales@thecountrycandlecompany.com
Very hard to get into it and doesn’t…lwhiye lavender diffuser
Very hard to get into it and doesn’t smell as white lavender I smelt at wolds end lavender farm
August 25, 2021
Reply from The Country Candle Co.
So sorry to hear this - we pride ourselves on highly fragranced products so this is unusual. Would you like to send it back to us so we can review?
I love these candles they smell divine
I love these candles they smell divine! Great service too. Quick and efficient sbd great customer service when a product I liked was renamed. Would definitely recommend.
August 23, 2021
Reply from The Country Candle Co.
Thank you!!
Great service always and beautiful…
Great service always and beautiful smelling candles 💞
August 22, 2021
Reply from The Country Candle Co.
Thank you!!
Great quality candles with a good burn…
Great quality candles with a good burn time and beautiful scents. Good customer service and well packaged. Thank you.
August 18, 2021
Reply from The Country Candle Co.
Thank you so much! :)
Super quick delivery
Super quick delivery, unfortunately the Wonderwick candle in Lime, Basil and Mandarin gives zero fragrance whilst burning so shan't purchase that one again! That said the Wonderwick candle in Black Pomegranate gives off a lovely fragrance.
August 7, 2021
Very dissapointed
SOrry to say extremely disappointed in the Pink Grapefruit candle. I can't distinguish any aroma even if I stand over it.
Have to say I have purchased from this company for a while but never had such a negative outcome
June 1, 2021
Reply from The Country Candle Co.
Hi Linda
Firstly, apologies for the delay in replying to you. We purchased the business back in Nov '20 & the previous owners did not leave the login details to the Trustpilot account so we've only just managed to get in. Would you be able to send the candle back to us (if we're not too late!) so we can test it?
Thank you.
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