I never received the 10% discount code on subscribing- I have emailed three times and left a message on Messenger but radio silence! Obviously don’t care.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered up 4 lovely candles. Was swiftly advised that they were on their way. Unfortunately due to Royal Mail’s incredibly slow delivery I thought the package had been lost. So after emailing The C... See more
I have used this company before and they are very quick with their delivery however they are not so quick at replying to emails, whether sent directly using the email address stated on their website o... See more
Company replied
Love country candles, Best fragrance, last the longest and the most fragrant. Went to the site to discover my favourite, Black Pomegranate, had a massive discount on it, thinking it was being disconti... See more
Company details
Written by the company
We're a British, family-owned home fragrance manufacturer with a mission to spread Beautifully British Fragrance throughout the UK. Located in the heart of rural Hampshire, we've been crafting candles, reed diffusers, and top-quality products since 2011.
Contact info
Unit 12, Farringdon Industrial Centre, Gosport Road, Lower Farringdon, , GU34 3DD, Alton, United Kingdom
- 01249 478 660
- sales@thecountrycandlecompany.com
- www.thecountrycandlecompany.com
3.0
Average
247 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good selection of candles,delivered…
Good selection of candles,delivered within days. Only negative to say is that it is always a surprise when you go to checkout to find that VAT is a further charge. Be upfront and put the full cost of the candle in the shopping pages
May 29, 2021
Good communication and quick delivery
Good communication and quick delivery. Excellent product.
May 7, 2021
Best candles ever
Best candles ever!
Was introduced to them a few years ago in a little gift shop in Keswick..... chapel candle was the first. Simply gorgeous!
Been buying them ever since!
Love love love ‘em!
May 1, 2021
Very quick and efficient delivery and…
Very quick and efficient delivery and an excellent product
April 29, 2021
Blueberry and Goji fragrance makes them…
Blueberry and Goji fragrance makes them smell almost edible!!
April 18, 2021
I love the tin candles from The Country…
I love the tin candles from The Country Candle Company. My order this time was prompt and the quality excellent as always. The only time I had an issue was last Christmas when I received the wrong product and it was important as it was a gift for a family member. Customer service was very good and my complaint was dealt with promptly and with a handwritten apology on my replacement goods; a personal touch that is so often not provided these days. Thank you for the beautifully scented candles; I will be placing another order soon.
April 18, 2021
Super candles
Great service, this is my second order and candles arrived quickly just loke the 1st time. Thaey were packaged well and the scents are divine and fill the whole house! Lush
April 15, 2021
Great service
Great service
Candles are fantastically scented and arrive really quickly
Even put in a free shopping bag
April 13, 2021
I love these candles and reed diffusers…
I love these candles and reed diffusers - they smell amazing, especially the bergamot & honey! I’ve got both the candle and the diffuser - really pleased with both.
April 13, 2021
Perfect
Perfect, as always. Love the quality and throw of the scent. Chapel is wonderful
April 8, 2021
order received promptly ,neatly packed
order received promptly ,neatly packed, very satisfied.
your candles are my favorite, they burn evenly to the end and the perfume lasts for the life of the candle
thank you
March 27, 2021
Lovely candles
I first found your product in a kitchen ware shop in Tunbridge Wells a few years back and have only just finished that candle. Loved the scent so much I wanted to buy it and was able to buy a new version of it. So glad I decided to order more as the candles smell wonderful and it’s nice to know I am supporting a local business.
March 14, 2021
Beautiful candles and excellent…
Beautiful candles and excellent customer service and speedy postage and packing. All round ten out of ten. Can’t recommend highly enough
March 13, 2021
Beautiful smells cannot wait to use…
Beautiful smells cannot wait to use although quite expensive all extremely luxurious and they work very quick and efficient delivery
March 1, 2021
Product is excellent
Product is excellent. Only downside was that it didn’t arrive in time for my friend’s birthday even though it was ordered more than a week ahead.
February 18, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.