The Country Candle Co. Reviews 

247
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

I never received the 10% discount code on subscribing- I have emailed three times and left a message on Messenger but radio silence! Obviously don’t care.

Company replied

Rated 5 out of 5 stars

Ordered up 4 lovely candles. Was swiftly advised that they were on their way. Unfortunately due to Royal Mail’s incredibly slow delivery I thought the package had been lost. So after emailing The C... See more

Rated 3 out of 5 stars

I have used this company before and they are very quick with their delivery however they are not so quick at replying to emails, whether sent directly using the email address stated on their website o... See more

Company replied

Rated 5 out of 5 stars

Love country candles, Best fragrance, last the longest and the most fragrant. Went to the site to discover my favourite, Black Pomegranate, had a massive discount on it, thinking it was being disconti... See more

Company details

  1. Flavours, Fragrances and Aroma Supplier
  2. Candle Store
  3. Furniture Store

Written by the company

We're a British, family-owned home fragrance manufacturer with a mission to spread Beautifully British Fragrance throughout the UK. Located in the heart of rural Hampshire, we've been crafting candles, reed diffusers, and top-quality products since 2011.


Contact info

3.0

Average

TrustScore 3 out of 5

247 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.0

All reviews

(247)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Scented candles that last

It's tricky buying candles online, since you really have no idea what the scent will be. So, while I haven't always loved the scents (the Frosted Berries is quite strong, for instance!) I can't fault the quality. These are the only scented candles which actually smell as they burn. Their burn-time is quite long, and they come in cute little pots. I love their Christmas scents in particular.

November 10, 2020
Rated 5 out of 5 stars

I love your candles.

I love your candles.
During our current lockdown I thought I should getting Christmas presents
Where else would I look?
My favourites are Damask Rose and Lemon Zest (that was my first of your candles and a gift from my daughter). I have taken a gamble on your sparkling rose as I love drinking sparkling rose wine!!
Thank you for your quality candles, the ease of ordering and the prompt delivery.

November 7, 2020
Rated 5 out of 5 stars

Beautiful candles

Shopping online for these candles is very easy and the descriptions of the candles are very accurate. They arrived very fast in a nicely packaged box and they smell wonderful! Perfect for the winter season.

October 26, 2020
Rated 4 out of 5 stars

Black Pomegranate Reed Diffuser

Another good purchase from this company. I bought the Black Pomegranate Reed Diffuser. It arrived quickly and as expected. It smells lovely and looks great on my bathroom windowsill. Will purchase again in the future.

October 25, 2020
Rated 5 out of 5 stars

I love the candles

I love the candles, wonder wick is my absolute fave! They take Apple Pay for the quick checkout and they always arrive quickly too!! Great service for my favourite candles!

October 21, 2020
Rated 3 out of 5 stars

I have used this company before and…

I have used this company before and they are very quick with their delivery however they are not so quick at replying to emails, whether sent directly using the email address stated on their website or through the send a message section on their website. I have an issue with my order so have emailed them but haven't heard back. I don't have time to call so I can email whilst doing other jobs, it's really frustrating when you don't hear back as I don't have the time to keep chasing

October 17, 2020
The Country Candle Co. logo

Reply from The Country Candle Co.

Hi Katie, we are sorry you didn't have a reply to your email yet. We are very busy at the moment with our Christmas orders, plus we are short staffed due to the current pandemic. Your order was despatched to you promptly but due to the unusual nature of your request last week, we were still considering how to respond. An answer has been sent to you today. Kind regards, The Country Candle Company.

Rated 5 out of 5 stars

Great smelling candles & customer service.

Would recommend and will be buying again. Great smelling candles In attractive tins and glass that last a long time with slow burn. Great customer service. I had a small issue and it was quickly and professionally resolved.

October 8, 2020
The Country Candle Co. logo

Reply from The Country Candle Co.

Hello, we are so sorry to hear you were unhappy with your candles. This is not something we usually hear. Please contact us directly and let us know what candles you bought and where you purchased them. We can try and identify the problem and make it right for you. Kind regards, The Country Candle Company.

Rated 5 out of 5 stars

Wonderful scents & quick delivery

I bought an assortment of candles and am very happy with them! Someone had bought them for me as a gift a couple years ago and have been wanting to get them again. Intense, unique smells and long lasting. They only took about a week to deliver and were packed well. Thanks!

September 29, 2020
Unprompted review
Rated 5 out of 5 stars

Beautiful candles

I love your candles, I hate buying scented candles online as I can't smell them, but I've never been let down by the quality of your products which last ages and always smell divine. Also really quick delivery and excellent customer service. Thank you!

September 22, 2020
Unprompted review

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