I never received the 10% discount code on subscribing- I have emailed three times and left a message on Messenger but radio silence! Obviously don’t care.
Company replied
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See what reviewers are saying
Ordered up 4 lovely candles. Was swiftly advised that they were on their way. Unfortunately due to Royal Mail’s incredibly slow delivery I thought the package had been lost. So after emailing The C... See more
I have used this company before and they are very quick with their delivery however they are not so quick at replying to emails, whether sent directly using the email address stated on their website o... See more
Company replied
Love country candles, Best fragrance, last the longest and the most fragrant. Went to the site to discover my favourite, Black Pomegranate, had a massive discount on it, thinking it was being disconti... See more
Company details
Written by the company
We're a British, family-owned home fragrance manufacturer with a mission to spread Beautifully British Fragrance throughout the UK. Located in the heart of rural Hampshire, we've been crafting candles, reed diffusers, and top-quality products since 2011.
Contact info
Unit 12, Farringdon Industrial Centre, Gosport Road, Lower Farringdon, , GU34 3DD, Alton, United Kingdom
- 01249 478 660
- sales@thecountrycandlecompany.com
- www.thecountrycandlecompany.com
3.0
Average
247 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Gotta love a beautifully fragranced candle!
Couldnt fault this friendly company! Service is second to none and the products they carefully craft are to a brilliant quality! Gotta love a beautifully fragranced candle. :)
September 8, 2020
Unprompted review
Delivery when said
Delivery when said, scent as described, very happy
August 30, 2020
Unprompted review
I haven’t received anything from the…
I haven’t received anything from the company because they first used the wrong zip code, secondly the response was very indifferent, which I was not impressed. I explained that I didn’t want my package delivered USPS due to the fact it wasn’t reliable and they refused to send it any other way unless I wanted to pay $70. Nonetheless I have not received the order and yet again the USPS states it was delivered but it never was. Big shocker. I’m extremely disappointed with the customer service and they should be doing a better job tracking their products. So I have no idea if the product is any good but I know I’ll never order from this company again due to the lack of caring about the customer. As long as they got the money it doesn’t seem to matter what happens when it leaves their possession. Sad
August 8, 2020
Unprompted review
Reply from The Country Candle Co.
Hi Kristina,
We think there is some confusion here! You have never ordered anything from the The Country Candle Company in the UK. We have definitely never shipped anything to the USA. Maybe you bought something with a similar name from the USA, please check and we would appreciate it if you removed this review. Kind regards, The Country Candle Company.
Fabulous choice and really quick…
Fabulous choice and really quick delivery.
Communication superb.
Definitely recommend.
July 25, 2020
Unprompted review
Candled
Brilliant customer service and fast delivery,
The candles smell divine
July 17, 2020
Unprompted review
Would recommended
Initially the order was lost in the post and it took me a while to get through. But once they picked it up a new order was dispatched super quickly. They included a hand written note and an extra candle which was lovely. They also smell incredible. Really lovely company who do amazing candles.
July 9, 2020
Unprompted review
Great quality and service
The tinned candles come in a variety of delicious scents that last, and are beautifully packaged. I have become a real fan over the last few months, and now I always have at least one on the go in the evening (used like this, each one lasts about a week). I also keep a few of the tinned candles (polka dot lime and basil, and fresh linen are favourites) in the drawer - they make great presents too.
I would highly recommend Country Candles, both for the quality of their products and their prompt delivery.
July 9, 2020
Unprompted review
Fantastic company
Fantastic company, Excellent service, ordered what I wanted and just over 24 hours the product arrived, 10/10
July 8, 2020
Unprompted review
Excellent quality fast deliver kept…
Excellent quality fast deliver kept informed all the time
July 7, 2020
Unprompted review
It is fine but was difficult to open.
July 7, 2020
Unprompted review
Just Awesome
Awesome - excellent service, wonderful products, highly recommended. Thank you.
July 4, 2020
Unprompted review
Good service.
Price was good, delivery within days and arrived well wrapped. Very pleased. Thank you.
July 3, 2020
Unprompted review
Excellent service and delivery with two…
Excellent service and delivery with two fantastic candles...thank you
June 29, 2020
Unprompted review
I like the website
I like the website. My order arrived really quickly and was well packed. This was my first order. I will definitely be buying again"
June 18, 2020
Unprompted review
6 weeks later no product
6 weeks later no product, no communication.
I have sent an enquiry, no reply
June 11, 2020
Unprompted review
Reply from The Country Candle Co.
Hi,
We are really sorry for what happened. It must have been lost in the post.
We have received the enquiry yesterday evening and we have processed with the refund this morning.
Kind regards,
The Country Candle Company
Brilliant candles from the Country Candle company
Brilliant candles from the Country Candle Company! They smell really gorgeous, are great quality - they last ages. Fast efficient delivery and good value too.
June 9, 2020
Unprompted review
Attractive design and well-made
Attractive design and well-made, non-chunky product.
June 8, 2020
Unprompted review
Excellent service -thank you
June 4, 2020
Unprompted review
Very well packed and arrived in good…
Very well packed and arrived in good time even during Covid 19 restrictions. Candles are well made and smell fabulous.
June 2, 2020
Unprompted review
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