Great prices and very thorough guidance and support. I was able to get a very quick response via email for all my queries - I wanted to know exactly which jump rings I could use on one of their chains... See more
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See what reviewers are saying
Curious Gem stocks everything you would need to make beautiful, unique, high class jewellery. They have some stunning gemstone beads and stones for either stringing or setting into your creative desig... See more
Company replied
The sterling silver chain i have received is a most perfect item of the kind i have ever seen. The shopping experience is a great pleasure. Thank you for this, Curious Gem! Will be coming back for mor... See more
Company replied
Great customer care. I'd messed up my order but TCG guided me through the process really helpfully and speedily. They gave me advice on, eg, which jump rings would fit different charms and even direct... See more
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Company details
Written by the company
The Curious Gem provides all the high quality gemstones, jewellery findings, tools and supplies you need to take your jewellery making ambitions to the next level. We have thousands of products to inspire you and top grade gemstone beads are our speciality! We supply customers across the UK and around the world, who know us for our large range of products, expert advice and outstanding customer service.
Contact info
1 Duddingston Yards, EH15 3NT, EDINBURGH, United Kingdom
- 01316616632
- contact@thecuriousgem.co.uk
- www.thecuriousgem.co.uk
4.8
Excellent
208 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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A very efficient business !
Very quick to despatch the order and the quality was excellent. Just what I wanted and a very efficient business.
August 21, 2024
Unprompted review
Reply from The Curious Gem
Good morning Robert,
Thanks for your great 5 star review. We’re glad to hear that your order was dispatched quickly and that you found the quality to be excellent. Efficiency is very important to us and we are delighted you appreciate this.
The Curious Gem.
I love ordering from here
I love ordering from here , amazing quality and reasonably priced , I have ordered quite a few times for my little business and wouldn’t hesitate to recommend. Great delivery too!
August 22, 2024
Unprompted review
Reply from The Curious Gem
Hi Emma,
Thank you for your wonderful feedback! We’re thrilled to hear that you love ordering from us and that our quality, pricing, and delivery consistently meet your needs. Your recommendations and continued support for your business mean a lot to us!
The Curious Gem.
I have been buying findings from the…
I have been buying findings from the Curious Gem for the last couple of years. Everything I buy is top quality and any time I had a query I found that the staff went out of their way to help me. They are simply brilliant and I would highly recommend them. 😀
August 22, 2024
Unprompted review
Reply from The Curious Gem
Hi Pauline,
Thank you for the fantastic 5-star review! We’re delighted to hear that you’ve been satisfied with our findings and that our team has been helpful whenever you had queries. Your recommendation means a lot to us!
The Curious Gem.
TCG website brings Edinburgh to me!
I wish I lived in Ediburgh and could visit The Curious Gem, but since I live on the south coast, it's not an easy option. I've been aware of TCG since I started making necklaces with semi-precious stone about 3 years ago. I've always been impressed by their stock, and their online presence has got so much better.
Deliveries are sent swiftly and safely. Thank you.
August 16, 2024
Unprompted review
Reply from The Curious Gem
Hi Erica,
Thank you for your kind words! We’re thrilled that our online presence allows us to serve you despite the distance, our social media team are delighted you appreciate their hard work. We look forward to continuing to meet your jewellery supply needs!
The Curious Gem.
Fantastic service
Always great quality and value from here with lots of choice. Love how quick they are to process and dispatch orders too.
August 14, 2024
Unprompted review
Reply from The Curious Gem
Hi Laura,
Thank you for the fantastic review! We’re delighted you’re pleased with our quality, value, and wide selection. It’s great to know that our quick processing and dispatch of orders enhance your experience.
The Curious Gem.
Easy to use Web site with competitive…
Easy to use Web site with competitive prices. Gods dispatched promptly using economic packaging.
July 13, 2024
Unprompted review
Reply from The Curious Gem
Hey Alan,
Thanks for your great 5-star review! We are glad you appreciate our easy to use website and economic packaging.
The Curious Gem.
I use The Curious Gem for my business
I use The Curious Gem for my business. I place an order every few weeks and have been for years. The order is always correct and perfectly packed. It also arrives within a few days even with the economy delivery option. So reliable!
The products are fairy priced and there are options for all budgets. The stones are marked and pictured in terms of quality and size so you know what you are getting. Such a good range of quality findings and stringing materials!
Not sure where I would be without this company - Thank you!
August 6, 2024
Unprompted review
Reply from The Curious Gem
Good morning Alanna,
Thank you for your detailed and positive review! We’re thrilled to hear that our reliability, accurate packing, and prompt delivery consistently meet your needs. It’s great to know you find our products fairly priced and appreciate the detailed information we provide.
The Curious Gem.
The company had what I wanted in…
The company had what I wanted in stock. It arrived very fast and was exactly what I ordered. I ordered frome smack rough diamonds, which are beautiful. I used one to make a ring and one for a matching pendant.
July 17, 2024
Unprompted review
Reply from The Curious Gem
Hey Deborah,
Thank you for your feedback! We’re delighted to hear that we had the items you needed in stock and that they arrived quickly and as expected.
The Curious Gem.
Fantastic source for jewellery components
Such a fantastic source for jewellery components. We know we can trust their products for authenticity. Great selection at great prices and always deliver quickly.
August 22, 2024
Unprompted review
Reply from The Curious Gem
Hey!
Thank you for your fantastic review! We’re pleased to hear you trust our products for their authenticity and appreciate our wide selection and competitive prices.
The Curious Gem.
Always loads of choice and speedy…
Always loads of choice and speedy delivery. Really good gold filled range, too! I've recommend TCG to my students.
August 8, 2024
Unprompted review
Reply from The Curious Gem
Hey Carol,
Thank you for the positive feedback! We’re thrilled to hear you appreciate our wide range of choices and speedy delivery. It’s great to know you value our gold-filled selection and are recommending us to your students, we really appreciate it.
The Curious Gem.
I’ve used this company numerous times
I’ve used this company numerous times. Faultless every time. Excellent communication, amazing products, well packaged and dispatched quickly.
August 22, 2024
Unprompted review
Reply from The Curious Gem
Hi Rebecca,
Thank you for your continued support and five-star review. We’re delighted to hear that you’ve consistently had a faultless experience with us.
The Curious Gem.
Highly recommend
My go to suppliers for my business, their gemstones are exceptional quality, I can source all the findings I need in one place and the customer service is always brilliant. Highly recommend them.
January 22, 2024
Unprompted review
Reply from The Curious Gem
Hi Sophie,
Thank you for your wonderful review! We’re honoured to be your go-to supplier for your business! It’s great to hear that you can source all your gemstones and findings in one place.
The Curious Gem.
Excellent company with a great website
Great website, with a wide range of well priced jewellery supplies. Delivery is always within a couple of days and items are great quality and as described. I keep going back and would highly recommend.
August 19, 2024
Unprompted review
Reply from The Curious Gem
Hi Fiona,
Thank you for your kind review! We’re delighted that you find our website user-friendly and our jewellery supplies well-priced. We appreciate your continued support and high recommendation!
The Curious Gem.
Good quality products good customer…
Good quality products good customer service. I have been using the shop for over 3 years I didn’t have any problem
August 13, 2024
Unprompted review
Reply from The Curious Gem
Good morning Merve,
Thank you for your great five-star review! It's great to hear that you’ve been a happy customer for over three years and have consistently enjoyed our good quality products and customer service.
The Curious Gem.
Very easy to navigate web site
Very easy to navigate web site, reasonable pricing ..
August 21, 2024
Unprompted review
Reply from The Curious Gem
Hey Steve,
Thanks for your five-star review and feedback!
The Curious Gem.
Lovely quality silver pinch bails
Lovely quality silver pinch bails. Great option to collect on person after we returned from holiday. They even reminded me when I forgot!
August 21, 2024
Unprompted review
Reply from The Curious Gem
Hey Jenny,
Thank you for your fabulous review. It’s great to know that our collection option worked well for you and that our reminder was helpful. We appreciate your feedback and look forward to serving you again!
The Curious Gem.
Friendly
Friendly, helpful and very knowledgeable staff. Willing to help you compare beads of similar colours. I always use them
August 22, 2024
Unprompted review
Reply from The Curious Gem
Hi Chris,
Thank you for your five-star review. We’re delighted that you find our staff friendly, helpful, and knowledgeable. It’s great to hear that we could assist you in comparing beads and we look forward to continuing to support your creative projects!
The Curious Gem.
Would not recommend their sterling…
Would not recommend their sterling silver range. I have taken them out of their bags and displayed them for my clients and in 2 weeks of being left completely alone - they have begun to tarnish with black dots forming in between the links , the thinner chains have turned completely brown. I asked customer service for support and they refused to accept the poor quality even though my order totalled over £400 and I have sent them multiple pictures.
Do not recommend , please spend your hard earned money elsewhere.
August 18, 2024
Unprompted review
Reply from The Curious Gem
Hi there- I’m sorry to hear about your experience with our sterling silver chains.
We appreciate customers reaching out to us with any issues regarding our products, as it allows us to investigate potential problems and get this fixed.
I have reviewed the order details and the photos you provided. I can see that tarnishing has occurred on the chains. After checking our current stock, finding no signs of tarnishing, and not receiving similar feedback from other customers, I believe the chains have come into contact with something that caused this accelerated reaction. As you mention, the chains were sitting out on a display, if they have been exposed to chemicals, gases in the air, or even a humid environment, this will increase the rate of tarnishing and will cause the type of reaction you have described above.
I noticed that you have two of our best-selling sterling silver chains, which our customers have been purchasing for many years without issue. This leads us to believe that the chains have come into contact with something after you received them, which is beyond our control.
I can see that we have provided suggestions on how to remove the tarnish and offered recommendations for storage solutions to prevent this from happening in the future, I do hope this helps.
I’ve been their customer for years
I’ve been their customer for years, but instead of valuing their loyal customer, the seller left me disappointed over return, and its shipping cost.
I won’t make any further purchases from them ever again.
August 12, 2024
Unprompted review
Reply from The Curious Gem
Hello there, I’m sorry to hear about the disappointment you experienced while making a return with us. I understand you received some pearls that looked smaller than you were expecting. Upon measuring the pearls when they were returned, we confirmed that they did meet the sizing description provided on our website.
I appreciate that visualizing sizing when shopping online can be challenging, which is why we provide detailed sizing descriptions and offer a 30-day return period. Following our returns policy, if items are returned due to being unsuitable, the return postage is non-refundable.
Customer satisfaction is very important to us, and I am sorry to see this experience has meant you no longer wish to shop with us. However, we have handled your return in the same manner as we would for all of our valued customers to ensure fairness.
They double charge to complete order and then refund one payment. Absolute nonsense
One you have placed an order their service is great however, their payment system is a mess. I placed an order for £28 which was immediately taken from my bank account. Their website then asked me to click confirm to complete the purchase at which point they tried to bill me a second time which was declined. They then said the order hadn’t been placed and the original £28 would be refunded in a few days and I could order again. To place the order I had to remove items from my basket to get it under a certain amount and then complete that purchase at which point the initial £28 was refunded. Which makes no sense at all. I had £53 in my bank but as they took £28 and then tried to double take there wasn’t enough to pay twice so they declined the order. I eventually whittled my order down to £21 which was accepted and the £28 they had already taken was refunded. So now I have £32 in my account and an order for £21 I clearly had enough to pay the £28 I needed but their ridiculous system made it impossible. Now I need to place a second order for the items I had to remove and will have to pay extra postage cost for the second order. Absolute nonsense. I am waiting for an explanation after emailing them to ask why.
The reply they have added here is not true. When I clicked confirm my payment was then declined as they had already taken the money and the remaining balance was lower than £28. I sent them screen grabs to prove this. I then had to change the basket after it was declined to get the payment to go through. They are straight up lying in their reply.
August 12, 2024
Unprompted review
Reply from The Curious Gem
Hi there- I am sorry to hear about the difficulty you had checking out with Paypal on our website. Occasionally when this payment method is selected, Paypal will conduct a balance check on your card. If you do not return to our website to complete your order, it may look like the funds have been taken from your account. However, this is just a temporary hold by paypal that will disappear if the order is not placed. In this case, as your basket was then amended it caused the issue described above. This only happens on the rare occasion that the order is amended. I understand you reached out to us over live chat and email when you were having this trouble and although the Paypal funds check is out of our control, we assisted with advice and steps to have this removed and get this resolved. I can see we also offered to add the items that you removed on your first order, to avoid any extra postage costs and you having to place a second order, which you declined. I will reach out to directly to ensure that you were able to have this temporary hold removed by Paypal.
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