The Electronics Warehouse Ltd Reviews 270

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent prices, often finding products significantly cheaper than elsewhere, making them feel they received great value for money. The service is consistently praised for being great, with many appreciating the quick delivery and good communication throughout the process. People are generally very happy with their purchases, noting that items arrive as described and in perfect condition. However, some customers also noted issues with delivery taking longer than expected, sometimes due to unforeseen delays. A few other people also felt that products, particularly graded or ex-display items, arrived with faults or minor cosmetic damage, which was disappointing.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and prompt delivery,... See more

Product

Consumers find product quality to be ambiguous, with many reviewers praising the excellent condition and... See more

Price

Customers consistently note positive experiences with price, often finding products significantly cheaper... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Value for money

Reviewers highlight positive aspects of value for money, consistently praising the competitive pricing and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Item as described. Great saving. Packaged very well and really happy with it. Delivery took a little longer than expected but I did get updates from Furdeco to inform some delays due to high demand.... See more

Company replied

Rated 4 out of 5 stars

purchased a sound bar in seotember which was quick delivery good purchae did have an issue with the company but to be fair they sorted it out for me. would i use again,probably.

Company replied

Rated 4 out of 5 stars

Very good price. Speedy delivery. Only grouse was that sound bar came with European plugs. To be fair, I didn’t complain and when I did mention it, they said they would have sent replacement plugs

Company replied

Rated 4 out of 5 stars

The ordering from the website was all good, the only complaint was the delivery which was very late, with the usual excuses of van not starting in the morning and traffic.

Company replied


Company details

  1. TV store
  2. Electronics Store

Information provided by various external sources

The Electronics Warehouse has 12 years’ experience in the Electronics industry, buying large quantities of consumer Electronics from the manufacturer. Our power to buy this stock in bulk means we are able to pass on great savings to you. We also a special place in the TV market because we buy televisions that can no longer be sold by the High Street retailers we buy them from. These TVs are classed as ‘Graded Products’ and include end of line/discontinued TVs, TVs with damaged packaging, surplus stock and 14 day customer returns.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

270 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

Item as described

Item as described. Great saving. Packaged very well and really happy with it. Delivery took a little longer than expected but I did get updates from Furdeco to inform some delays due to high demand.
Thanks again. Will definitely recommend

January 27, 2026
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thanks very much for your positive review. We're sorry there was a small delay with our 2 man delivery service but glad you were kept updated.

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery, excellent service 👏

December 29, 2025
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thanks very much for your positive comments. We're glad you liked the service provided by us.

Rated 5 out of 5 stars

Great price great tv

We ordered a tv which was a great price - delivery was as expected and we are very happy with our purchase

January 26, 2026
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thanks very much for your review. We hope you keep enjoying your TV from us.

Rated 1 out of 5 stars

Just answer the phone and sort my problem out which

Just answer the phone and sort my problem out which I’ve rang you 4 times about it , terrible customer services and do not recommend this company in any way 😡

February 12, 2026
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

I'm sorry that your TV has developed a problem. We have been trying to arrange for our courier to collect the TV from you but have had to wait for suitable packaging (we do request that customers keep the TV box in case it has to be returned to us for whatever reason). The courier has been in touch with you to arrange a collection date but these have so far been declined.
We are continuing to work with you and the courier to get your TV back to us so that we can inspect it under your warranty.

Rated 5 out of 5 stars

Excellent web site

Excellent web site, easy to navigate and use. Swift and punctual delivery and excellent prices. Thanks to The Electronics Warehouse.

January 9, 2026
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thank you very much for the review, I'm glad you found the whole ordering and delivery process easy and quick

Rated 5 out of 5 stars

Great company 100% recommend

Was unsure about ordering from this company I hadn’t heard of them before and price was too good to be true and you know what people say about that, but I shouldn’t have been as TV arrived promptly and in perfect condition so I will definitely use them again and 100% recommend them

December 15, 2025
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thank you very much for your review. We hope you keep enjoying your new TV

Rated 5 out of 5 stars

Great value & Speedy service

Great value, quick delivery, good communications - would definitely use again.

January 14, 2026
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thank you very much. We appreciate your lovely feedback.

Rated 1 out of 5 stars

Beware and Avoid

Beware of this Company when buying mobile phones.
Phones are stated as being brand new with a full Samsung Warranty.
When checked with Samsung the phones are non A standard phones refurbished with no Samsung warranty.
They also will not honour any replacement even when the issue is down to manufacturing defects/design..
They keep asking more and more questions and asking for evidance over and over but still wont repair or replace even when the phone is in prestige condition and less then 12 months old.
You are better off paying slightly more from a guaranteed genuine company who will deal with their customers correctly and fairly instead of forcing cudtomers to go down the trading standard route.
******BEWARE*******
Only gave 1 star because it wont allow me to give less.........

January 21, 2026
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Hello Lee,

All of the items that we sell on our website are open boxed items as advertised on our product listings on our website

We have requested additional information from you on several occasions but despite this you have failed to provide us with the information requested which has stopped us from assisting you any further

We would recommend that you get in touch with us directly to provide us with the information needed so that we can assist you in getting the issue resolved

Kind regards,

TheMobilesWarehouse

Rated 1 out of 5 stars

Faulty product

I purchased a monitor that was advertised as ex-display. Unfortunately, when it arrived it had a clear fault, with a green line running across the screen.

This meant I then had to repackage the item, arrange a return, and wait for a refund, which was inconvenient. It was disappointing that the fault wasn’t identified before the item was dispatched, as it would have saved time for both sides.

While the ordering process itself was straightforward, I would have expected ex-display items to be checked before being sent out.

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great service, price and product

Bought a Samsung OLED tv from The Electronics Warehouse after searching around for a while. I was initially sceptical as the price was so much better than elsewhere but I placed the order and the tv arrived within a few days, completely perfect. Great service received and will definitely be buying from here in future.

November 6, 2025
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thanks very much for your comments. We're happy you liked our price and delivery service and hope you enjoy your new TV

Rated 5 out of 5 stars

Very impressed

Very impressed. Great price, reasonably quick delivery and a very good 2-man delivery team. Highly recommended.

November 13, 2025
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Hello, thank you very much for your review. We're happy you liked our price and delivery service

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery. Trustworthy company.

November 12, 2025
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thank you very much, we appreciate your review

Rated 5 out of 5 stars

Found them online and offered the best prices

Found them online and offered the best prices for 2 Samsung TV's. Service was very good and delivery too

November 15, 2025
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thanks very much for your comments about our products and service. We appreciate them very much

Rated 4 out of 5 stars

Very good price

Very good price. Speedy delivery. Only grouse was that sound bar came with European plugs. To be fair, I didn’t complain and when I did mention it, they said they would have sent replacement plugs

November 9, 2025
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thanks for your review and apologies again about the EU plug

Rated 1 out of 5 stars

Incompetent inconsiderate unhelpful..

Some how these mogadons managed to give dpd an out of use number i had last used 16 months that had been sent a 4 digit pin so the driver could get from me on accepting delivery i said not had it mate then realised its my old number.After checking it wasnt in email either the driver went away with phone.Tried contacting these lovely folks who had taken my 400 quid but unless you know the ransom code you aint getting your item.My current phone is smashed so how the hell could i have got it anyway.Between the two clown companies ive wasted 6 hours of my day and if it arrives tommorow again i probably wont have a code to my in use number due to its functionality ie broke screen.To also add they never answer the number on there website either.Avoid go somewhere else save your sanity dont waste your energy on these.My dads in a mortuary i have a broken phone and i pay 400 quid to get a new one i cant have to sort out his funeral..No respect no compassion total disrespectful fools..

November 10, 2025
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Hello,

The contact number we provided DPD was the one we were provided with your eBay order which was subsequently your old number

Please could you get in touch with us directly so that we can resolve this issue at admin@theelectronicswarehouse.co.uk

Thank you

Rated 5 out of 5 stars

Good experience

Received item as described and got it delivered very next day, thanks.

November 4, 2025
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Many thanks, we appreciate your review

Rated 5 out of 5 stars

All perfect

All perfect, best quality and excellent price.
Thank you!

November 4, 2025
Unprompted review
The Electronics Warehouse Ltd logo

Reply from The Electronics Warehouse Ltd

Thanks very much. Much appreciated

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