The Embroidery Barn Reviews 

403
TrustScore 4.5 out of 5

4.5

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Rated 4 out of 5 stars

Super lovely staff here - love buying from them, wait times are no longer than regular printing services (so i've found) and embroidery lasts long. One time they got an order a little 'wrong' and sen... See more

Company replied

Rated 4 out of 5 stars

Rosie was really helpful trying to sort out the best result for my logo which has varying shades and was hard to achieve with embroidery. She even tested a print version to see how that would go. Ros... See more

Company replied

Rated 5 out of 5 stars

Fantastic service! The Embroidery Barn were able to help us out last minute when another supplier let us down meaning we had our branded Matchbox Film Co beanies on time for a shoot in Iceland, keepin... See more

Rated 5 out of 5 stars

Rosie has been really helpful with some questions I've had and very responsive via email. She re-samplled embroidery in new colours until I was happy :) Already placing my next order! Also, love t... See more

Company replied

Company details

  1. Custom T-Shirt Store
  2. Printed Clothing Store

Information provided by various external sources

Providing the highest quality Embroidery & Printing since 1998 ✂️


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

403 reviews

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4.5

All reviews

(403)

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Rated 5 out of 5 stars

Awesome Quality and great service

Awesome Quality and great service! Thanks to Rosie and the Embroidery Barn Team :)

August 22, 2021
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Reply from The Embroidery Barn

Thank you so much for your review, we are so glad you are happy with the service!

Rated 5 out of 5 stars

Rosie and her team were so helpful and…

Rosie and her team were so helpful and responsive when I came up with an urgent request for some logos. My order was dealt with quickly and professionally and they were a pleasure to deal with, making sure I was happy with how the logo looked before we proceeded. It’s so nice to meet people that enjoy their work, do it well, and are environmentally responsible. Thank you, it was lovely to meet you.

August 16, 2021
Rated 5 out of 5 stars

Excellent service

Excellent service, fast responses, shipping and precision embroidery!

August 16, 2021
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Reply from The Embroidery Barn

Hey Dale, thank you so much for your review, we are so happy you like your garments. We loved the colour, it really popped! Have a good day!

Rated 5 out of 5 stars

Brilliant!

Rosie, was extremely helpful and encouraging about my design, she answered my emails swiftly, explained the process and the embroidered items she produced were brilliant!

August 15, 2021
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Reply from The Embroidery Barn

Hey Ruth, we are so glad to hear this and cannot wait to help you with more in the future! Thank you for your kind words.

Rated 5 out of 5 stars

Amazing company! Super happy :)

Just received my first order from The Embroidery Barn and i am so pleased with it! Rosie is so communicative and helpful throughout the whole process any questions i had would be answered super quickly! And not only that the products i received where exactly as discussed! Will definitely be using The Embroidery Barn again! Thankyou Rosie and all the team :)

July 26, 2021
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Reply from The Embroidery Barn

Hey Megan,
This is amazing!! We are so happy you love your order and can't wait to have you back with us. Thank you so much for your kind words, have a good day!

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service! I got a little lost trying to find the building - they were so lovely on the phone and helped guide me abs even brought out my items to my vehicle!! Grade A********

June 23, 2021
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Reply from The Embroidery Barn

Hey, thank you so much for your review and I am glad to help you find us! Let us know if you ever need anything and we will be happy to help.
Thanks

Rated 5 out of 5 stars

Great service

Great service, helped me so much with my new business !

June 17, 2021
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Reply from The Embroidery Barn

Hey, thank you so much for your review and we are so happy that we can help you bring your vision to life!

Rated 5 out of 5 stars

I love my embroidered sweatshirts

I love my embroidered sweatshirts, the fit is great and they are super comfy.
The communication between the ladies and their customers is also fab!

June 13, 2021
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Reply from The Embroidery Barn

Hey Kimberley, I am so glad to hear you love your sweatshirts! Have a great day and your review is really appreciated. Thank you!

Rated 5 out of 5 stars

Helpful from start to finish!

The lovely ladies at the barn have been so helpful from start to finish! Highly recommend! Love love love their sustainable ethos too!

May 27, 2021
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Reply from The Embroidery Barn

Hey Shannon! Thank you so much for your review! It means a lot to us, and we hope you love your t-shirts :)

Rated 4 out of 5 stars

Great overall service and couldn’t be…

Great overall service and couldn’t be faulted all staff super helpful and responsive too! Whilst I could not fault the embroidery itself I was very disappointed with the overall quality of the product and obviously this would be down to your supplier. Very poorly finished ragged edges.
Overall rating would still be a solid 4* for the service though.

May 13, 2021
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Reply from The Embroidery Barn

Hi Cindy, thank you for leaving us a review and we are sorry to hear you were not fully satisfied with your order. With more time to complete order we could have gone through the different options for you. Thank you for your kind words on our service and we are pleased to hear this. If you ever need anything in the future just give us a shout and we will be happy to help.

Rated 5 out of 5 stars

Very helpful

Very helpful, great products!!

May 10, 2021
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Reply from The Embroidery Barn

Great to hear from you, thank you so much!

Rated 5 out of 5 stars

Absolutely fantastic company.

Recieved our items today. What a fantastic service. Sent our logo in, they were very helpful with regards to the logo. And also the products they have in stock. Delivery arrived well before due date. Would highly recommend. Will be using again most definitely.

May 7, 2021
Unprompted review
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Reply from The Embroidery Barn

Hey Rachel, so glad you have got your garments and you are pleased with them. Great to hear you would come back to us too, let us know if you need anything and thank you for taking the time to review!

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! Lovely staff, always happy to help.

May 4, 2021
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Reply from The Embroidery Barn

Hey, thank you for taking the time to write us a little review, we are so happy to hear you were pleased with your service!

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