My mattress still has not been delivered! I ordered the mattress on the 18th of October with a 2-3 week delivery time, however on the 3rd of December I still do not have the mattress or an update.... See more
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Terrible company. STAY CLEAR OF THIS COMPANY. bought items. Got an email confirming. Went past delivery deadline. Offered excuses and promised new delivery date twice. Explained I would get r... See more
Company replied
My husband and I visited furniture megastore over the weekend, which was our second visit. We finally decided to get a 3 seater recliner sofa after comparing prices from other stores. The customer ser... See more
Company replied
Thanks for my sofa bed, the quality was amazing, indeed I must say I am satisfied with the comfort and the speed in the delivery. The customer service was also topnotch. I don't know why there are mix... See more
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Company details
Written by the company
Welcome to The Furniture Megastore, a new design destination for lovingly created furniture and accessories. We source the latest trends and materials to build a collection of beautifully designed, unique furniture and home decor pieces, tailored to your family’s unique taste & style. From innately practical pieces to on trend contemporary pieces.
Contact info
United Kingdom
- www.thefurnituremegastore.co.uk
2.7
Poor
197 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 9% of negative reviews
Typically replies within 24 hours
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Warning!
Warning! don't part with your money.
Very negative experience, company was so helpful, took my money then it all went downhill. I appreciate it was lockdown, but they promised my corner sofa was in the country but would not commit to a delivery date. Very rude on the phone,I then after 14 weeks manage to get my bank to issue a 'charge back' and got a full refund through my bank. The company then sent emails threatening to take me to court, they were also slanderous to me. I said I would be prepared to attend court but never heard anything else from them.
July 25, 2021
Unprompted review
Reply from THE FURNITURE MEGASTORE
Good afternoon Shellie,
In response to your letter dated 14th April. I have highlighted your points in grey and then my response to each of your points in black.
Firstly, I want to point out that your own Terms of service attached to my purchase receipt clearly state that “ If we are unable to deliver your order within the stated time we will refund your payment in full until we are able to deliver your order. The company will not be obliged to offer any compensation for disappointment suffered.
In response, this is completely fabricated. This is not stated anywhere In our terms & conditions or on order receipts. So if you could please show me where you say it does state this in our terms and conditions or on your order receipt ? If you can send us evidence of this please ?.
I feel this is unacceptable for you not to give me a confirmed delivery date.Under the Comsumer Right Act as stated "Failure to deliver within a reasonable time and after the agreed deadline is a breach under the Consumer Rights Act 2015".
As clearly shown in our terms and conditions
- All bespoke / Made To Order Items are clearly marked as such In the product description/s. All bespoke orders are excluded from the Consumer Rights Act.
- {E}Product Availability & Processing Of Your Order:
You will be informed of the likely approximate length of time until delivery at the point of order. All lead times quoted on our website are provided for indicative purposes, being based on typical service levels from the manufacturer or supplier, we use our best endeavours to quote accurate lead times however for reasons outside of our control occasionally expected lead times are longer. The product availability times we quote are estimates only, not guarantees. Every supplier has a different delivery time scale. We will contact you once we have confirmed stock status.Sofa Savvy Ltd can not be held responsible for any direct or indirect loss due to any reasonable delay or delays due to unforeseen circumstances outside of our reasonable control.
Furthermore, following on from the attached email please find evidence below of the new reduced price after being told it has not been reduced.
In response to the above, you have sent no evidence of this and it would be impossible for you to do so as the price has not changed. So i am really confused as to why you seem to be under the impression it has ?
In conclusion as you can see you have failed to deliver the sofa in the time frame stated. You have also kept the sofa that I ordered on your website so another customer can purchase this.
In response to the above, firstly we haven't failed to deliver your sofa within the time frame stated, without meaning to be repetitive, all times quoted are estimated and a delivery date will only be given, once the goods are with us. which was made clear to yourself on several occasions.
Regarding us keeping your sofa on our website to sell to another customer, I really don't know what your saying, as its a sofa that can be made to order and purchased in a number of given combinations, not exclusive to one customer. So to clarify, are you saying that just because you have purchased it nobody else can or could ?.
To sum up, we can arrange for delivery of your order ASAP once you confirm you still want it, however we cannot reduce the price. Please can you confirm if you would like to go ahead and let us book this in to be delivered to yourself or not and to proceed with us taking you to court to claim back the money that is owed to us?.
I will await your response.
Kind regards
Purchased a Tryst corner sofa bed in…
Purchased a Tryst corner sofa bed in January 2021as a gift for my son and his family,over a thousand pound including delivery.Received order confirmation but no expected delivery date.....
Kept chasing,then told shipping delays to UK so they would keep me informed......JOKE!!!!!!
Long story short....
I asked for a full refund,some time later I was told to do a charge back from my card provider....card company not forthcoming.Back to these guys,they told me my refund had been sorted by Shopify...... NOTHING......then told they wouldn't refund to credit card as they would
incur charges, eventually received a refund to my bank account....this caused so much stress and anxiety at a very difficult time.....this took four precious months away from me...
My advice would be to avoid this company at all cost.
June 16, 2021
Unprompted review
AVOID this retailer
Appalling customer service. Clearly shipped a damaged item - now hiding behind T’s and C’s to avoid replacing. T's and C's which they acknowledged in 3 separate conversations that NOBODY reads! AVOID this retailer.
May 28, 2021
Unprompted review
Reply from THE FURNITURE MEGASTORE
Good afternoon Anne,
I am sorry but you are wrong, we are not obliged to provide you with a replacement item or a refund. At no point have we said that its the responsibility of the suppliers or delivery couriers. What we have said is that as you did not follow our returns policy / terms and conditions, then that means that we are unfortunately not able to accept this item back or refund you. It is your responsibility to ensure you read the terms and conditions prior to making a purchase.
Kind regards
Terrible Company
Terrible Company! Ordered wardrobes on 1st May and after chasing was only advised on 20th May that they were out of stock. The guy on the phone was defensive and not very customer friendly. I did get my money back however such an inconvenience.
May 23, 2021
Unprompted review
Would give zero stars but it doesn’t…
Would give zero stars but it doesn’t allow that. We paid over £1200 as a deposit last October, during the pandemic so we expected that the 12 week delivery might be delayed, here we are 24 weeks on, been told that the sofas are on their way, in a container stuck in the port due to Brexit, on their way again almost a month ago and now no correspondence at all. No replies to emails, no answering phones. Legal action is pending on my part, they have a deadline of 15th April advised by my company legal dept. Absolute crooks - avoid at all costs.
March 25, 2021
Do not buy from this company
Do not buy from this company. Owner is aggresive, terrible communication and when they eventually sent the item they then decided to communicate. Because we didn’t respond they said they’d sent a van to repossess a couch we were already paying for. Super rude, honestly don’t buy from them. They also delete all negative comments on social media and send threatening messages! Don’t believe their feedback. I have the screenshots
February 15, 2021
Reply from THE FURNITURE MEGASTORE
Nobody threatened you . We just said if your mum does not have the decency to contact divide buy and tell them this item has been delivered. We then we have explained the funds are on hold due to this . Your mum did not want to contact divide buy and be respectful to us . We then have a right to cancel the order via divide buy and pick goods back up . It has all been resolved today . Thank you and take are ...
Scam website avoid at all costs
Scam website avoid at all costs, they will take your money and never send out the furniture. Be careful, order elsewhere.
January 12, 2021
Unprompted review
Please do not use this company
Please do not use this company . Ordered furniture . No delivery given every excuse under the sun then blatantly told it had left for delivery with no tracking number that was 3 weeks ago . Not answering my calls or emails . They have one more week to rely before I take it to the ombudsman .
August 3, 2020
Unprompted review
BUYER BEWARE
OUTRAGED!
*BUYER BEWARE*
It is now one year later, no console table delivered, no refund, garbage talk from the shop owner about sorting it out. This is a total scam operation. DO NOT WASTE YOUR MONEY HERE!
December 13, 2019
Unprompted review
Do not buy from this business!
They took my money and stopped communication. I brought two sofas back in November 2017 it's now March 2018! I was fobbed off with excuses about the container being delayed, given no apology and no refund! They are still fobbing me off now about actioning the refund! Would not reccomend at all!
Purchased from your eBay store.. not interested in any further comments from you as this done years ago, thankgod for PayPal protection. It's a bit late now to comment on my review.
March 16, 2018
Unprompted review
Reply from THE FURNITURE MEGASTORE
Hi
Please can you tell us your order number ? As we dont have any record of you purchasing anything ?
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