THE FURNITURE MEGASTORE Reviews 

NIGHTMARE CONTINUES
It is now exactly 11 months since I placed my order and still no show of the sofa. I have had one LIE after another and more and more LIES from this company. Divide By also forcing me to continue payments of which I have now paid £2397.24 out of £2579.98. Only £182.74 left to pay which I am still being told/FORCED to pay despite not getting the sofa. This is UNACCEPTABLE for a company to sustain 11 MONTHS OF LIES. Absolutely DISGRACEFUL. Even threatening to take some money off me should I cancel due to a contract which only the customer should abide by and they don't. I met my contract obligation and THEY DID NOT. This is ABUSE of customers and SUPPRESSION of customer rights. AVOID AT ALL COST.

I placed an online order with them on 2nd January.
They failed to deliver my items with excuse after excuse but they took my money. Following another call to them this morning I was told I couldn't have my refund until they'd spoken to the owner of the company. Funny that. If they were legit they'd have a Policy on refunds wouldn't they? Anyway the promised call back never came so I have now drafted a report to Trading Standards and if I don't receive a call first thing on Monday morning advising when my money will be in my account I will be involving the Police also and the TS report will be sent. I have found quite a few reviews on other sites stating that this company are not legitimate. There are many others in the same situation as me who haven't received their items and struggling to get refunds. Delaying tactics seem to be the norm. One way or another I will get my money back. If it's not in my account on Monday then I will also go down the legal route. Too many people let people like this away with it. I won't! I will also continue to post negative reviews all over social media until this is sorted. My review is honest and factual. I have all the proof required.

Stay clear …Terrible, they take your money and then you don’t get your order
Read other comments and believe them

I work for hello magazine and I’ve been let down for a shoot by this dreadful company

They are completely unprofessional
Please do your research I’m shocked they are able to trade especially under a name which has liquidised on companies house

Check it out …

I gave 5 stars because I was very happy with the nest of tables I ordered, which were packaged well. They matched my cabinet. They were the only company that had matching oak wood. Maybe because of the time of year, the delivery was a bit frustrating with UPS. Taff, the manager, had to keep chasing them up. We had many calls. I would upload a photo if I could.

Beautiful piece of furniture, exactly as described. Made to order so it wasn't an overnight delivery. However, Taf explained this from day one so there was no surprise there. Arrived ahead of schedule. A few challenges with delivery due to the Royal Mail strikes, which were overcome with no fuss by Taf. Wonderful.

Bought a luxury mattress here at a much better price than I could find on the high street. We slept on one in a b&b any found out what it was and where the owners had bought it because it had been so comfortable. The mattress is as lovely as expected and the delivery company used were excellent with great communication, which meant it was delivered before Christmas. Very pleased all round.

A frustrating experience, of unreliable delivery companies over 3 months. Resulting in a refund. Thankfully Taf has been a helpful and understanding contact despite all the difficulties.

From the offset, Taf was brilliant and so helpful. From our first visit to the store to choose the perfect sofa, he was so helpful, going through answering all our questions and pointing us in he right direction. He was patient whilst we made our minds up & was honest regarding Christmas delivery times. Although we was given up to a 4 week wait, we had our sofa sat in our living room within a week of ordering and paying. We couldn’t have asked for better timing with it and certainly couldn’t have asked for a better service. Would recommend and use again 100%.

Ordered and paid for a £399. bookcase 5 weeks ago. Still awaiting delivery. I've sent emails requesting an update, no response. I have called so many times. When I finally get to speak to a gentleman, he has been assuring me it will be sent next week. This has been going on for 3 weeks.

Friday (18.11.2022). I got to speak with a gentleman by the name of Taff, who assured me that the Bookcase will be delivered Saturday 19.11.2022 between 2 to 3pm. He then phoned me again on Friday evening
Saying they are definitely delivering between 5 & 6pm. (I guess when your lying you forget the original time you give a customer) He also stated that I will receive A text from the courier in the morning, plus he will double check with them and send me a message as well.

Guess what? Not heard from courier or Taff. No delivery.

I would like a refund. £400 is a lot of money for me. Phoned them 4 times on Saturday no answer. Answer machine would not allow me to leave a message.

Don't feel confident emailing them and asking for a refund. Previous emails that sent, I received an automated response, saying they are quite busy and will answer shortly. Never received a response to any of my emails.

Really frustrated, disappointed customer, was not expecting this at all.

I have now been offered a refund. I received an email showing that the money will be refunded to my account. Just waiting for this to come through.

Today is 2nd December 2022. I received an email from furniture mega store on 24th November informing me that my payment of £399 is being refunded for the book case I did not receive. Alas I.am checking my bank account daily, and still no refund.

This is crazy. Original order placed 17th October.

Zero stars, not professionals or trustworthy.
It has been 9 months since I ordered my item, and guess what I have still not received it, I am tired if chasing & have wasted so much of my time dealing with this company.

If this review helps someone else not have to part with their money & time for an items that they do not have in stock and never receive, then so be it.
They personally took my money for an item they did not have, strung me along with false hope & after 120 days you CANNOT do a charge back through your bank- so watch out if you have not received your item yet.
I would say after 9 months I have given sufficient time for them to correct their errors. We are just a number to them & and as long as there are some good reviews then people might take the chance on them.

Do not use! I warned you.

UPDATE: please notice how my review is verified. Which means that the company tried to remove my bad review (this was after they told me over the phone, that they would not deliver my item until I removed my review) and I provided all of the details to Trustpilot via email and they confirmed my review was correct and valid. If I had missed that email my review probably would have been removed.

I honestly do not know how they are still getting away with what they are doing!

If they have the stock in house and it gets delivered then congratulations you didnt get stung. I suppose they need some good feedback to keep going.

But if your item is delayed, no matter how polite and convincing Taff is, the likelihood is you're not going to receive your item.

Update on my item: not received!

Really friendly and helpful staff who were very patient as I chose styles and leathers. Not easy from such an amazingly wide choice. Delivery was on time. The best thing is seeing the end product and the amazing quality. Highly recommended.

Good communication, emailed company several times with questions which were answered quickly. Time frame given to make and deliver sofa was 4-10 weeks, was made and delivered in 4 weeks. Very happy with sofa.

I would rate zero if I could.
Terrible service and exceptionally poor communication.
I ordered a drinks cabinet and media unit on 4 August 2022. Order number 2725.
On the website it stated 2 weeks for delivery.
4 weeks later I had heard nothing so I contacted them via their email to ask for a status update.
This was the response:
We are experiencing a huge demand for information on our products, therefore, it may take slightly longer to respond to customer enquiries, we are working extremely hard to reduce this as quickly as we can, but in the meantime, could we ask the following:-

Customer Enquiries
Please do not send multiple emails to Customer Support – this will unfortunately only slow down the overall response time and we are doing our utmost to respond to everyone as soon as possible.

I didn’t hear back so called at least 3 times before getting an answer which told me it would be sorted the week after as the items had arrived.
A week later nothing.
I called again and was advised that there was delays in deliveries and if I didn’t have it at the end of another 2 weeks I would get a refund.
After 2 weeks I called again and was told they would process the refund subject to manager approval.
A week later I called again, similar response.
Another week passed and I called again and spoke to someone new in the warehouse who said he would leave a message for the manager.
Refund notice came through on Saturday 29 October and money into my bank on Tuesday 1 November.
I appreciate that delivering to customers countrywide may be a challenge, if this is the case don’t sell countrywide.
Get better with communication to customers who have paid in full.
Terrible service and would never recommend.
Avoid at ALL costs!!

I initially contacted this company by email to enquire about a two seater sofa and the service I received was excellent. Toni was very knowledgeable and was understanding and patient, even when I contacted them again after making the purchase and having second thoughts. Taf was also very helpful and I was advised the delivery would be 16 to 20 weeks, so I was really happy when I was informed the sofa was ready in just 4 weeks. I would highly recommend The Furniture Megastore.

Dear Sir
I am writing to you to express our thanks to all of you at MEGASTORE for the excellent service from the time we place our order in to the delivery date The sofa was deliver well before the time in a excellent condition looks better than we thought we have not see the product which was order on line the price was well below a London store ,we definitely buy furniture from you again with out any worry at all
Thanks again for your good service and your prompt respond to all our telephone calls made to you
Kind regards
A Christou Winchmore Hill London

We ordered our sofa and foot stool 07/01/22 from the show room, with a declared lead time of 12-16 weeks. When 17 weeks had passed we contacted Taf for an update as we hadn't heard anything. Communication was not great at times which is the reason for giving 4 stars instead of 5. At the beginning of May, we were given a date by Taf for the manufacturer to complete 06/06/22. At the beginning of July after we contacted Taf, he contacted the manufacturer and then arranged for delivery. Once the furniture became available communication was good, delivery was arranged for a 3 hour time slot on Saturday 23/07/22 then deferred to the Sunday 24/07/22 by arrangement from SGK delivery company. The furniture is well made with good quality lather and great workmanship. We are very pleased with our purchase now it has arrived.

We visited the showroom in May 2022 and viewed a suite. As we were unsure of the colour, we asked for a swatch. Taff did not have the colour swatch in, but offered to get one in for the next day. We had a phone call the following day to say that the colour swatch was available.
We placed our order for the suite settee at the end of May and was informed that we would have a 6 week wait.
At the end of June we had a call to say the suite was ready for delivery at our chosen address, which is on the East coast. The delivery company provided a date, and they delivered the suite on that date, at the time they said they would.
We were extremely pleased with the service we had, both from Taff, who was willing to go the extra mile to provide a good service, and the delivery company.
We would have no hesitation in recommending the Furniture Megastore,on price and quality of goods and also on customer service.

I went to the Furniture mega store because after going to all the major big stores i was disappointed in what they were offering in quality and price.
when i got there to have a look at their sofas a salesman approached me and asked can i help you sir and i replied i'm just looking and he replied okay sir just let me know if you do. I had a very good look round and sitting on the sofas and i let him know i was ready for some advice. He was really helpful with his advice and was not pushy, so i ordered my furniture and i have now received it with much satisfaction with the quality and comfort and looks,

We visited in feb 2022 with the intention of jut browsing, well we ended up buying one there and then, even though it was a 20 week wait.
Taff is a lovely guy and nothing was too much trouble even in the weeks leading up to the delivery, he let us pay off the balance in installments.
We have just been told today that the sofa has arrived a month early and can delivery in 2 days time, super chuffed, i would highly recommended this place, all the pieces he has are well made and beautiful,
Thanks for everything Taff, cant wait to see it!

A very good service , both in the attention received from team at time of making the order , the quality of the product, and the professionalism of the delivery men , when negotiating the awkward access to our property.