THE FURNITURE MEGASTORE Reviews 

My husband and I visited furniture megastore over the weekend, which was our second visit. We finally decided to get a 3 seater recliner sofa after comparing prices from other stores. The customer service was exceptional, the staffs were patient not pushy at all. The sofa completely transformed our living room. The colour looked slightly lighter in person than online, when we first checked. I love it even more. It’s super cozy for movie nights, and even my dog has claimed one corner as his spot.

Absolutely shambolic customer service, would give zero stars if I could. Was given a delivery estimate of 1-4 weeks. After week 4 and still no sign of my furniture, I contacted them to which I was told my furniture was due in next week. 2 weeks later still nothing and no responses to emails or phone calls. In the end I had to contact the finance company which I bought the furniture through to get them to help me to cancel the order as I couldn’t get through to them. The rest of the reviews on here speak for themselves. Avoid at all costs.

Fantastic price, excellent communication, very patient with me when I delayed my delivery date due to my summer holiday. Delivery drivers were spot on. Beautiful sofa, I will definitely recommend and buy again.

Great communication when enquiring about delivery. Very happy with product.

Ordered a set of coffee tables 5 days ago, today a random email saying order cancelled and that they are reimbursing my card within TEN DAYS - no explanation nothing. Emailed them, automated response saying they are very busy. I would avoid this company who have obviously never heard of customer service

Waited 3 months for a bed to be delivered which never came. Given excuse after excuse. Tried to get a refund but nobody answering the phone, really hard to get through to them. Got a refund through PayPal in the end. Terrible customer experience and massive waste of time

I placed an order on 2nd February and I am still waiting for my coffee table.

I sent emails in May and I was told the container was due the following week. The following week I sent an email asking if the container had arrived. No response

I called the number provided. With no answer. When someone finally did answer they took my details and said “ that’s not good is it”. Whilst laughing. “I suppose you still want the table and not a refund.”

He promised he would contact the courier and arrange for the delivery the Following week

Still no delivery and no one answering the phone or emails after buying the coffee table almost 6 MONTHS AGO. I do receive promotion text’s every week about great prices.

No matter how good the prices are. The customer service and delivery estimates of 15-16 weeks are absolutely shocking and misleading !

We ordered a Bath Oak 3ft Single Bed on the 30th June and have not received the item or a reply from Aaron at Furniture Megastore to our email regards order 3867. It’s over the agreed delivered period and communication is non-existent from the Furniture Megastore.

Avoid - extremely poor customer service, products aren’t delivered and we will now need to deal with our credit card provider to obtain a refund if the item is not delivered in the next couple of days.

Received a great service. Once ordered I was contacted as I’d made a mistake with part of my order which they kindly corrected before processing the order. My sofa and chair came earlier than I thought and delivery and installation was really efficient. I would definitely recommend. Product looks amazing and so comfortable. Very pleased

Absolutely fantastic customer service form the manager taff, went above and beyond and exchanged my sofa for me. Highly recommended will definitely use again in the future.

The company are rude as hell will blame
You for the issues they caused I otter 4 items so far only got my sofa waiting for tv until that takes 14 days to deliver well that a lie as I’m still waiting since march when you call up no one answers and when they do the old mad is rude as hell

As you see from the reply below they just coving there own backs won’t even check the record phone calls and make out your jn the wrong but I stand by what Iv said as it the truth

Delivery time was very different from when we placed order but this was explained to us in a phone call. Every-time we emailed for update we were contacted back straight away with a phone call which was really helpful.

I ordered and paid for a matress on the 14th April and still haven't received it. Numerous attempts to contact you. I have now raised a dispute with my bank account. Disgusting service and communication.
Never use this company!!! They take your money, ignore you and never send what you paid for!!!

I placed an order on 20th Jan 2025, the delivery estimate was 14 working days. By March I'd heard nothing, and so I used their website contact form to ask when I could expect delivery - I waited patiently, no response. In April I started calling their phone number, every time it just went to the answer machine. Come early May I was starting to have serious doubts - I sent an email, again no response. I called the number and left a message, no-one returned my call. I raised a dispute through Shopify and STILL no-one contacted me. Finally I realised no-one was ever going to contact me and I was never going to get my furniture. I raised a dispute through Paypal and they instantly refunded me. Still haven't heard from anyone at "The Furniture Megastore", but I'm guessing I'll get a response after posting this review.

Had a good experience very friendly and l just love my sofas it's worth the 14 week wait l would recommend to anyone that wants this sofa go for it wee can't get them in Scotland so had came across the furniture megastore very friendly and one hundred percent trust worthy l never being happier with my sofas 🛋

If I could give 0 stars I would.
I placed an order for a sofa and was told it would be delivered in 2 weeks.
Numerous excuses, such as its stuck at the port, after that it was delayed by the manufacturer. Emails where not replied to and Taf was rude and shouted at me when I called him, he said I was erratic and unreasonable and on several occasions he hung up on me. The last time I asked for a delivery date, as I am self employed, Tafs reply was "well we all have to work" I was only asking for a delivery date!
After 7 weeks I asked my bank for a charge back which Taf disputed. I sent copies of my emails and logs of telephone calls and the bank upheld the dispute in my favour.

Great communication great service and a fantastic leather Union Jack chair I couldn’t be happier.

Taf - would really appreciate a phone call or email to resolve my problem , this has gone on too long and it’s very disappointing .

Sofa is lovely as expected.
What made it 5 star for me was the service from the staff. When I rang for an ETA I got a phone call from the manager the same day.
The men who delivered the sofa were also exceptional. They were extremely polite and incredibly respectful of my home. I'd go so far as to say that they were the most polite and respectful delivery drivers I've ever had to the house!

Very friendly team. Fast delivery before 6 weeks which is what I was told. Flexible and easy payment options. Highly recommended. I'm in love with my sofa. Just as described and shown in picture on the website