THE FURNITURE MEGASTORE Reviews 

We love the product and think it’s good value. Unfortunately trying to talk with you is very frustrating. Answer phone on Accounts, Sales and Dispatch is not good enough when you do not respond to messages left.
The day after my Son left a non complementary review I received two missed calls. I was eventually able to speak and was reassured by a very nice gentleman named Taff. He explained all was ok with my order and would be delivered soon.
Would I use your company again ?. Unless you get your communications sorted I don’t know.
Jim Mason

I have been phoning and phoning this company on numerous occasions with regards to a missing wardrobe!! When I do speak with someone I keep getting told it is the couriers fault and they will contact me the next day to give me an update which NEVER HAPPENS! This has been going on for weeks. All I want is the single wardrobe delivered to complete my order, absolutely disgraceful customer service!!

The response below is absolute rubbish!!! I continued to contact the firm and was ignored eventually they kept blaming it on the courier service but when I said I just want the wardrobe that is missing they said it is no longer available which is rubbish as people have still been able to order it!!! I have finally after a very rude and abrupt conversation been given my money back, I never wanted that I wanted the wardrobe to match the other wardrobes I had received. I have had no apology no nothing I was then being given another wardrobe in place of the one ordered and was told it’s the same price, I googled it and found it on another website for half the price!!!! My advice would be to not order from this company you are told lie after lie absolutely disgraceful behaviour when I had been so patient and respectful!!!!!!! Do not use this company!!!!!!

DO NOT ORDER FROM THIS COMPANY! Poor customer service, wrong item delivered to me and now I am having to go through the ombudsman to get the wrong item collected and to sort out the finance. To top it off, I have to keep paying for the wrong order. The one man who is the only person I've dealt with for the past year is obnoxious, rude and unhelpful!

Ordered small side table 22nd January, advertised as 14 day delivery .March still no table countless emails sent,ignored ! Eventually spoke to a dim wit on phone who said fed -ex collecting Thursday table would be with me Friday,
Guess what no table.
These people take your order and money then blatantly rob you .
Shame on you ,you have no consience 😕 hard working people you rob. Have reported to the office of fair trading please do not order goods from this company

I have ordered a 3 seater and two pcs 2 seaters Stylo Leather Recliner Sofa & Chair and paid the total price of £4179.97 back in February 2023, being told will be delivered in 16 weeks maximum. I have chased them for more then 50 times. Always being told my order will arrive with the next container from China (when on the website was advertised Italian leather!!!) and now we are in March 2025 and I have never received anything! Do not trust this company at all!

Ordered a TV unit on the 16th December 2024 and was promised delivery in 4-12 weeks. It is now 11th March and nothing has arrived. Zero correspondence and nobody answering the phone. I don't think this is even a legitimate company – stay clear!

Based on my experience I'm not sure this is even a legitimate company. Ordered a bookcase worth £330 in November 2024 and was told it would be delivered before Christmas. Despite repeated contacts for months and assurance every time that it would arrive 'this week or next', it never did. They could not even provide an order number or finally a refund. In February 2025 I contacted my credit card company who refunded me the money and said they would pick up directly with the company. If you're planning to buy something definitely use a credit card so you have protection and also make sure you get a receipt. The payment on the site did not work for me and the person I spoke to sent a payment link by Whatsapp (this should also have been a warning sign) which I paid and thankfully got a receipt via Zettle which I could later provide my credit card company. Quite a stressful experience overall.

Even though there was some miscommunication on delivery. When I called both furniture megastore and spoke to Taf and the delivery company they both worked very quickly to get it sorted. I would certainly buy from them again. The sofa is lovely and was assembled with ease. The guys who delivers it and assembled it were also very nice. I would say that Taf is a cheeky chap but could not do enough to address any questions I had, he made the buying process a lot nicer.

Came when said it would and is so lovely Very happy with colour its Denim and gorgeous Hubby feel asleep on it same night 👍

I ordered a simple table with four chairs around March 2024, and after many reminders, I finally got my delivery in August 2024, but unfortunately, there was a missing chair. I've been calling more than 50 times and sent emails on top of the ones I sent before the first delivery, and I was always told that the missing item was coming, but it never happened. It's now January 2025, and there is still no answer and no compensation, although I can see the item available in the store and evidence of the missing item sent in due time. Please avoid this website, especially if you have a composite order.

Communication was quick
The delivery was on time
And the sofa is exactly what I ordered, superb quality, will definitely recommend to people.
Thank you for getting my sofa to me before I go on holiday.
Merry Christmas to all

I ordered a lift and rise chair six weeks ago,delivery 2-4 weeks. The problem was the carriers not the stores fault it was a late delivery. Taff was most apologetic and kept trying to pin the carriers down for a delivery date but couldn’t, the outcome was Taff driving from Sheffield to Middlesbrough with my chair on Sunday evening.Taff set it up before leaving .Taff is a very respectful,kind and genuine person.Not many people would come out on a Sunday night to due a long return journey like he did.THANK YOU Taff Ruth

Great service from Taff easy ordering on the phone & delivered in the 12wk time scale given! He is a happy chappy always bubbly & helpful !! This was a replacement for our existing 19yr old pendragon 3 & 1 sofa & big chair that i really didn’t want to change but we had outgrown it! I was not disappointed when i saw our new one it is slightly different in terms of finishes & colour to our old one but we all love ❤️ it all the same! Good communication …..fabulous 3 & 2 seater Chianti Pendragon Sofa’s for our family of 5 its truly finished off our room , looks super snug & in time for Christmas 🎅🏻 too….Delivery guys were on time , helpful & respectful of our home ~ 7.30am delivery 🫢 Thank you everyone from the Howard Family 🤩

I had seen a sofa but was out if stock everywhere, i rang the furniture megastore and they told me they can have it made in 6-8 weeks, it took slightly longer (10 weeks) but i was kept informed all the way and the customer service were fantastic, very helpful and pleasant everytime we spoke. Once sofa was ready for delivery i was informed straight away and the 2 lads who came were lovely, very considerate of my home and took all packaging away and put the legs on. I wouldn't hesitate to use them again, but probably wont need to as the sofa is so well made and is gorgeous.

We have been delighted with the sofa and the service received. Taff in particular was extremely helpful.
Great company and sofa is excellent value. Delivery was also very efficient.
Highly recommended!

The delivery was exceptionally efficient and prompt, and the customer service was highly responsive and supportive. I am extremely satisfied with my acquisition.

Taf was extremely helpful when dealing with us. The sofa is looks great and is of high quality. Taf helped us to rectify the problem with the furniture manufacturer and ensure they gave us a new footstool as a replacement. Thank you.

Waiting for samples ! Hoping to receive soon , he eventually rang me and and showed colours on face time after letting me down for 3 three months promising to send swatch samples , after seeing them on face time I asked if he could send one sample so I have it in front of me so could do colour matches with furnishings ,once again he promised faithfully he would send it the next day ,yes again been let down !!!!!! Waste of time full of broken promises !!!! Give up disgraceful customer service worst I’ve ever experienced ,been advised to contact furniture megastore again 😮hiw many times do I ask for samples ????? It was only one I was waiting for ,do they not gave s post office in derby ???? You gave beautiful furniture but I’m surprised you actually manage to see any of it to people who can’t get down to actually view it ,there’s only do many times people will listen to excuses three months now I don’t think there would be snuggle valid excuses now 😩

Had my new sofa delivered 2 days ago. Very pleased with the product, price, service and would have no hesitation in buying from The Furniture Megastore again.

Very bad Company to buy from! Avoid! We had 2 Stanton Leather Benches delivered months late and when they did arrive they was damaged from Fedex (cuts and holes in the leather) Taf at the Furniture Megastore ignored our RIGHTS of request to return them for a refund or exchange and delayed the process. They eventually sent a repair company out to inspect & report & the repair company who done the report advised me that he would not accept them to be repaired if he purchased them, as they are new and require complete new panels.
Taf ignored our request for a replacement and said we had no rights to return them. Time passed so I contacted the bank for help and the bank opened a chargeback, the company declined the chargeback saying that we had not returned them.
1- The furniture Megastore refused to accept any return
2- These large items that was delivered and their returns policy states they would collect them if their was any issues.
3- The Company ignores all emails and does not call me back.
So we have damaged benches thats cost us £2500 and the bank (HALIFAX) took the funds back saying they had exhausted all efforts due to visa rules require the items to be returned.
Yet the Company would of or could of made a claim with Fedex for the damaged goods.
4- Ignored Consumer rights letter requesting to return the items after reasonable time has passed.
5- Legal proceedings are now being taken against the Company.