THE FURNITURE MEGASTORE Reviews 

The delivery date was longer than expected but Taff kept me informed of the difficulties of overseas shipping these days. Now we’ve got the chair we’re very happy with everything. Thanks for going above and beyond Taff.

Taf and his colleagues at The Furniture Megastore were excellent and the items purchased were significantly less expensive than local competitors. The items (from Italy) arrived within the 12 weeks and were delivered and installed well. Taf remains available and proactive; providing long-term assurances. Strongly recommended - thank you.

I ordered the table one day expecting 7-14 days for delivery. Lo and behold, it arrived 2 days later!
Taf was so helpful when I called as I had trouble paying online. He sent me a link to submit my payment.
On the day of delivery he also phoned to check I had received the table and everything was ok.
Great service, very professional! I am beyond happy.

What went wrong , all of the experience.
We ordered a St.Ives white painted and oak glazed TV cabinet which arrived in an undamed box.
On opening the box we could see that the unit was wrapped in very good padding.
on removing said padding we discovered that the rear leg had a crack right the way through it.
We have tried by email and by calling the company on numerous occasions for a replacement or a compensatory pay for repair but have been fobbed off by the service team who just do not want to know.
We paid £299 for this unit and have still not got anywhere for over 3 months please please do not use them they are absolutely useless.

Good quality furniture, excellent service and it arrived 3 weeks earlier than expected

I'm a return customer due to the great selection of quality furniture and sofas. No pressure sales tactic by the owner and very competitive prices. Always good to be able to support a local business.

DO NOT USE
Terrible customer service, no communication, never received goods, had to battle for refund. In the end got money back from my credit card.
Trading as Sofa Savvy.

We had a question before we ordered which "Taf" dealt with. The 2 settees we ordered arrived after just 2 weeks and Taf kept us fully informed. The delivery system worked well and the settees were assembled for us. They are of good quality. Taf rang the following day to check we were happy.

Fantastic service.

It seems a lot of the issues are not with their company but with their supply chain. It took nearly 13 weeks to receive a bench from them but during that time the communication was poor, at times it felt like you were forgotten about and when you called you were promised it in “the next delivery”. The company would benefit from someone keeping up with the deliveries and possibly finding a reliable supplier who will ship when they say. Lovely product when it did come and guys were helpful in sorting it

Delivery was so fast and product was of good quality found it very easy to put together and loved it in my home

Absolutely awful, used before and it wasn’t bad but this time has been shocking. 16 weeks delivery for a bookcase with no updates from the seller. I have had to ring once or twice a week to chase it up and been lied to every time. Finally arrived today after threats of cancelling and it is flat packed when it was supposed to be fully assembled. Company needs shutting down it’s a disgrace.

Good to start with would reply back to emails. But when I was trying to find out where my product was the wouldn't respond to my emails and when I rang the manager would be busy but then I'd rings back a little later and get to him to be told my furniture was coming the following week but the didn't know when. So I left it a week and nothing no delivery date or anything so I rang back same scenario as the first time with the phone just to be told again so again left it for the week and nothing no delivery date. Rang back they went to say the say said it wasn't good enough as it's been said 2 weeks in a row, said manager would call me back within the hour so said fine if he was I will ring. Manager rang me within 20 minutes and said he was going to issue me a refund. Which I'll be happy about when I receive it (only been a week) but I'm also gutted as it would of finished my living room off as my furniture is the style I ordered.

Still no refund received and they keep coming up with excuses. Avoid company at all cost!

Brilliant customer service, helpful and on time delivery plus a fabulous product. Would absolutely recommend.

I prefer to use independent shops like this rather than the big chains. I had a bed from 1 of the big names & it didn't even last 2 years, that said it did get some hammer haha. I am so happy with the bed that I have brought on Tuesday, delivered on Wednesday & just received a phone call to ask if everything is OK. Everything is spot on. Great product at a great price & great customer service from a great guy that actually cares. What more could I ask for?

Still waiting for a delivery 9 months later, keep trying to contact

I ordered a lovely bookcase which I did, regretfully, need to cancel. The delivery dates published just didn’t tie up with reality. So check these out first! The chap I spoke to was lovely. He updated me regularly but is let down by the suppliers. My refund was made without question and promptly. I think they’re a decent firm. Do yourselves a favour though and publish accurate delivery times. Will save you getting complaints.

Great company to order from,customer service is also 10/10,would defo recommend to everyone 👌

Believe all those 1-star reviews.

I wish I'd read these reviews before ordering as all the 1-star posts are a good predictor. This store sent us a hopelessly broken table and for almost two weeks now they have been busy deflecting and avoiding our calls and ignoring all of our emails.

Do not bother with Furniture Megastore - buy from a respectable retailer.

EDIT - gets worse - some guy from the shop just called me on the phone to shout at me and over me, and threaten me, and call me names (I see other reviews with similar experiences) - stay clear of this place

Title: Exquisite Dining Table – Beyond Expectations!

Review:

I am absolutely thrilled with the dining table I received! The craftsmanship is exceptional, the design is stunning, and it adds a touch of sophistication to my dining area. Not only does it look amazing, but it is also functional and durable. From start to finish, the entire purchasing experience was seamless, with prompt delivery and excellent customer service. I highly recommend this dining table to anyone in search of a remarkable centerpiece that exceeds expectations.
Thank you!