Easy to order , kept up dated on delivery , table was exactly what I was expecting. Would definitely order from you again.
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See what reviewers are saying
Poor quality items for the price paid and customer service is non existent, they don’t respond to emails or WhatsApp. Bought a side table that has a seam all the way up the back, a rattle like th... See more
BE AWARE SCAMMERS Disgusting company run by scammers! Be aware! I purchased a cabinet reported as “in stock” but keep receiving emails about delivery delays. This has been ongoing for almost 2 month... See more
From ordering to delivery I have received first class service. The delivery gentlemen, Rubel and Surwinder, were so lovely and helpful and ensured I was happy with my furniture. Incidentally the mid c... See more
Company details
Written by the company
The Furnshop - a UK based retailer offering & delivering quality furniture & designer home decor to customers based nationwide. Established long since 1998, TFS started off as a small shop fitting company in Leicester & since then has kept evolving every year with a mission to offer an unrivalled choice, excellent price & most important second to none customer service. Being a Family run business our business ethics revolve around care & commitment. A customer buying from TFS by default becomes a part of our humongous TFS family and enjoys dedicated support throughout. We pledge to do everything possible to make your online shopping a happy & memorable experience. We consistently work hard give you a real superstore experience and to make this possible we have cherry picked a grand selection of UK most quality conscious Brands & we continue adding the best furniture & home decor designs to our premium catalogue. We take pride in our service & treat our customers the way we liked to be treated our selves. Our experience in the industry allows us to understand customer expectations from a retailer and we leave no stone unturned to meet our customer demands. If you wish to order from us or have any queries regarding our product services & policies, feel free to email us on hello@thefurnshop.co.uk. If you wish to visit us in person and view our products in the flesh, we welcome to our beautiful showroom based in Leicester City Centre.
Contact info
Grosvenor Works ,Grosvenor Street, LE1 3LR, Leicester, United Kingdom
- 0116 253 2565
- hello@thefurnshop.co.uk
- www.thefurnshop.co.uk
3.8
Great
377 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 9% of negative reviews
Typically replies within 24 hours
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Excellent company to deal with
Excellent company to deal with. Very prompt reply to any queries. Delivery was on time. Ordered a mirror tv stand and I am absolutely delighted with it. Would certainly recommend this company.
September 30, 2023
Unprompted review
Reply from The Furnshop
Dear Customer,
Thank you for taking the time to share your positive experience with us.
We sincerely appreciate your kind words and your recommendation!
We're thrilled that you are absolutely delighted with the mirror TV stand you ordered. Your satisfaction is our greatest reward, and we take pride in offering products that meet your expectations.
Thank you for choosing our company, and we truly value your recommendation.
Should you ever need more furniture or have any further inquiries, please don't hesitate to reach out.
We look forward to assisting you again in the future!
Best wishes,
The Furnshop Team
Reply from The Furnshop
Dear Customer,
Thank you so much for taking the time to leave us such a fantastic review!
We greatly appreciate your feedback, and we're delighted to hear about your positive experience with our services.
If you ever require our services in the future or have any questions, please feel free to reach out. Your trust in us means a lot, and we're here to assist you with any further needs.
Thank you once again for choosing The Furnshop, and we look forward to serving you again.
Best Regards,
The Furnshop Team
Quality product, delivered ahead of schedule
Placed a made to order for some wooden chairs. They were delivered ahead of schedule and the quality was excellent. The team kept me regularly updated and even called after delivery to check I was happy, and I was.
September 30, 2023
Reply from The Furnshop
Dear Customer,
Thank you for taking the time to share your positive experience with us.
We greatly appreciate your positive review and are delighted to hear about your satisfaction with our service and product!
Your happiness is our ultimate goal, and your feedback inspires us to continue providing top-notch products and service.
Should you ever need more furniture or have any questions in the future, please feel free to reach out.
Thank you for choosing us, and we look forward to serving you again!
Best wishes,
The Furnshop Team
Good Company to use.
Delivery slightly longer than expected but we were informed all the way along.
Good product.
September 27, 2023
Unprompted review
Reply from The Furnshop
Dear Customer,
Thank you for taking the time to share your positive experience with us.
We're pleased to hear that you had a positive experience with us.
We apologize for the slight delay in delivery, but we're glad that you found our communication throughout the process helpful.
We're delighted that you are satisfied with the product you received.
If you ever need more items or have any questions in the future, please feel free to reach out.
We appreciate your business and look forward to serving you again!
Best wishes,
The Furnshop Team
I was after a floor lamp for my flat…
I was after a floor lamp for my flat and found the perfect one on The Furnshop. Shortly after I'd ordered, I realised that I'd mistakenly ordered the lamps that came as a pair, however I only required 1. After speaking with Sakina, she managed to arrange for only 1 lamp to be delivered, and refunded me the difference for which I was very grateful. The lamp arrived, albeit you have to wait a few weeks, but it is beautiful, very easy to put together and exactly how it was described on the website.
September 19, 2023
Unprompted review
Reply from The Furnshop
Dear Customer,
Thank you for taking the time to share your positive experience with us.
We greatly appreciate your kind review and are thrilled to hear about your positive experience with us!
Our team strives to provide excellent customer service, and we're grateful for your understanding.
We're delighted that you find the lamp beautiful and easy to assemble. Your satisfaction is our ultimate goal, and we always aim to deliver products that match our descriptions on the website.
Thank you for choosing The Furnshop, and should you ever require more items or have any questions in the future, please don't hesitate to reach out.
We look forward to assisting you again!
Best wishes,
The Furnshop Team
The web site was easy to use the…
The web site was easy to use the communication was Excellent from start to finish the delivery was faultless by [Shakir] and colleague I bought the White Gloss Console Table it is of very good quality and looks stunning I would highly recommend this company.
September 30, 2023
Unprompted review
Reply from The Furnshop
Dear Customer,
Thank you for taking the time to share your positive experience with us.
We greatly appreciate your kind words and positive feedback! It's wonderful to hear that you found our website user-friendly and were impressed by the wide selection of choices available.
We take pride in our communication and customer service, and we're delighted that you had an excellent experience from start to finish.
Thank you for choosing our company, and should you ever need anything else or have further questions, please don't hesitate to reach out.
We look forward to serving you again in the future!
Best wishes,
The Furnshop Team
Excellent
Very reliable. My order of 6 dining chairs went smoothly. They were dispatched from their warehouse earlier than expected and were with me within 2 weeks of being ordered. The chairs were packed carefully and were simple to assemble with clear instructions. The chairs are of good quality and are well finished.
I received a follow up call the next day to make sure I was happy with my products and delivery.
If I could mention one small problem it was that the tracking system for delivery wasn’t very specific and only stated that it would be between 09:00-18:00. However I suspect that this issue was with the delivery company TNT rather than the Furnshop.
I would definitely use them again.
September 29, 2023
Unprompted review
Reply from The Furnshop
Dear Customer,
Thank you for taking the time to share your positive experience with us.
We're delighted to hear that your order of 6 dining chairs went smoothly and that you received them earlier than expected.
We appreciate your feedback regarding the tracking system, and we'll certainly look into improving this aspect of our service to provide a more specific delivery experience.
Your satisfaction is of utmost importance to us, and we're thrilled that you found our chairs to be of good quality and well-finished.
We look forward to serving you again in the future, and if you have any further comments or questions, please don't hesitate to reach out.
Best wishes,
The Furnshop Team
The dining table set was beautiful and…
The dining table set was beautiful and the service delivery. Everything was fantastic love the dining table I had a party and everyone comment on this dining table. The best thing I ever bought deafly will buy some from this company again. Thank you
September 27, 2023
Unprompted review
Reply from The Furnshop
Dear Customer,
Thank you for taking the time to share your positive experience with us.
We're thrilled to hear that you not only loved the dining table set but also received fantastic service and compliments on it during your party!
Your satisfaction and positive feedback are the best rewards for us.
We look forward to the opportunity to serve you again in the future.
If you ever need more furniture or assistance, don't hesitate to reach out.
Thank you for choosing our company, and we're delighted that you had such a wonderful experience with your purchase!
Best wishes,
The Furnshop Team
Bedside table was high quality
Bedside table was high quality, well packed and delivered to schedule.
September 28, 2023
Unprompted review
Reply from The Furnshop
Dear Customer,
Thank you for taking the time to share your positive experience with us.
We truly appreciate your feedback, and we're thrilled to hear that you had an excellent experience from ordering to delivery.
If you ever need anything in the future or have any questions, please don't hesitate to reach out.
We value your continued support, and we're here to assist you with all your furniture needs.
Once again, thank you for choosing us for your purchase.
We look forward to serving you again in the future.
Warm regards,
The Furnshop Team
Amazing customer service from Sakina
Amazing customer service from Sakina. She kept me updated on the furniture I ordered and responded straight away. I would definitely use this company in the future.
September 29, 2023
Unprompted review
Reply from The Furnshop
Dear Customer,
Thank you so much for taking the time to leave us such a fantastic review!
We're delighted to hear about your fantastic experience with our customer service representative, Sakina!
Thank you for choosing our company, and we look forward to the opportunity to assist you again in the future.
Your satisfaction is our utmost reward, and we're here whenever you need us.
Thank you once again for choosing The Furnshop, and we look forward to serving you again.
Best Regards,
The Furnshop Team
Excellent quality mirror
Excellent quality mirror, well packaged and delivered on time.
September 26, 2023
Unprompted review
Reply from The Furnshop
Dear Customer,
Thank you so much for taking the time to leave us such a fantastic review!
We greatly appreciate your feedback, and we're delighted to hear about your positive experience with our services.
If you ever require our services in the future or have any questions, please feel free to reach out. Your trust in us means a lot, and we're here to assist you with any further needs.
Thank you once again for choosing The Furnshop, and we look forward to serving you again.
Best Regards,
The Furnshop Team
Excellent Quality Pine Bedroom Chest
The quality of the 3 + 4 drawers pine bedroom chest that I received was excellent, including its perfect condition (appearance and finish) and its aesthetically pleasing & functionally effective design (e.g. deep drawers of good length). Compared with similar high quality bedroom furniture from other suppliers, I was very satisfied on value for money criteria and also with the customer service (including delivery timeliness) I received.
September 23, 2023
Unprompted review
Reply from The Furnshop
Dear Customer,
Thank you so much for taking the time to leave us such a fantastic review!
We're thrilled to hear that you are so pleased with the quality of the Pine Bedroom Chest you received from us!
It's fantastic to hear that you found the value for money and customer service, including delivery timeliness, to be satisfying. Your satisfaction is of utmost importance to us, and we truly appreciate your positive feedback.
If you ever need more furniture or have any questions in the future, please don't hesitate to reach out.
Thank you for choosing our furniture, and we hope you continue to enjoy your Pine Bedroom Chest and we look forward to serving you again.
Best Regards,
The Furnshop Team
Maureen Hamilton Scotland
delivery arrived on time great quality came with No 2 cushions which i did not expect
after sales service could not fault phoned to ask if everything was OK
highly recommend this company
would not hesitate to buy from them again
September 22, 2023
Unprompted review
Reply from The Furnshop
Dear Customer,
Thank you for your review and your kind words.
We are delighted to hear that you are happy with your delivery, quality and after sales service.
We hope to serve you again soon with more products that suit your taste and style.
Thank you for choosing us and have a great day.
Sincerely,
The Furnshop Team
Great company and beautiful table they…
Great company and beautiful table they even called the day after delivery to check j was happy with it - excellent customer service and best prices I’ve seen online for this table! Would definitely recommend!
September 21, 2023
Reply from The Furnshop
Dear Customer,
Thank you for taking the time to share your positive experience with us.
We truly appreciate your feedback, and we're thrilled to hear that you had an excellent experience from ordering to delivery.
If you ever need anything in the future or have any questions, please don't hesitate to reach out.
We value your continued support, and we're here to assist you with all your furniture needs.
Once again, thank you for choosing us for your purchase.
We look forward to serving you again in the future.
Warm regards,
The Furnshop Team
All went well
All went well. Good communication re delivery. Given a specific 6 hour time slot and telephoned half an hour before arrival. Nice piece of furniture, solid, sturdy and ready assembled. Would use them again.
September 19, 2023
Unprompted review
Reply from The Furnshop
Dear Customer,
Thank you so much for taking the time to leave us such a fantastic review!
We greatly appreciate your feedback, and we're delighted to hear about your positive experience with our services.
If you ever require our services in the future or have any questions, please feel free to reach out. Your trust in us means a lot, and we're here to assist you with any further needs.
Thank you once again for choosing The Furnshop, and we look forward to serving you again.
Best Regards,
The Furnshop Team
Good honest company kept us well…
Good honest company kept us well informed about small delay with delivery
September 14, 2023
Reply from The Furnshop
Dear Customer,
Thank you for taking the time to share your positive experience with us.
We are glad to hear that you had a positive experience with our company and that we kept you well informed about the small delay in your delivery.
We value your continued support, and we're here to assist you with all your furniture needs.
Once again, thank you for choosing us for your purchase.
We look forward to serving you again in the future.
Warm regards,
The Furnshop Team
Good quality furniture
Good quality, well made chest of drawers. Very well packaged and delivered when expected.
September 20, 2023
Reply from The Furnshop
Dear Customer,
We wanted to express our sincere gratitude for your kind words and positive review. It's always a pleasure to hear from satisfied customers like you!
If you ever require our services in the future or have any questions, please feel free to reach out. Your trust in us means a lot, and we're here to assist you with any further needs.
Once again, thank you for choosing us for your furniture needs. We look forward to serving you again in the future.
Warm regards,
The Furnshop Team
Trustworthy
Easy to order
Excellent communication re product availability and estimated delivery date by phone and email
Choice of delivery date and time when product available
Delivered on chosen date and within time slot given
Good post delivery follow up
September 13, 2023
Unprompted review
Reply from The Furnshop
Dear Customer,
Thank you so much for taking the time to leave us such a fantastic review!
We greatly appreciate your feedback, and we're delighted to hear about your positive experience with our services.
If you ever require our services in the future or have any questions, please feel free to reach out. Your trust in us means a lot, and we're here to assist you with any further needs.
Thank you once again for choosing The Furnshop, and we look forward to serving you again.
Best Regards,
The Furnshop Team
CFS/The Furnshop were excellent to deal…
CFS/The Furnshop were excellent to deal with, from ordering online to delivery. They kept me regularly updated via email & phone. The delivery driver Shakir kindly unpacked the item, located it in position in the room and took the packaging away Overall a good experience and pleased I chose the company to make my purchase.
September 14, 2023
Unprompted review
Reply from The Furnshop
Dear Customer,
Thank you for taking the time to share your positive experience with us.
We truly appreciate your feedback, and we're thrilled to hear that you had an excellent experience from ordering to delivery.
If you ever need anything in the future or have any questions, please don't hesitate to reach out.
We value your continued support, and we're here to assist you with all your furniture needs.
Once again, thank you for choosing us for your purchase.
We look forward to serving you again in the future.
Warm regards,
The Furnshop Team
lovely french style bedside cabinets
lovely french style bedside cabinets. not flat pack! Well packaged to protect during transport. Delivery team very polite and friendly.
September 12, 2023
Unprompted review
Reply from The Furnshop
Dear Customer,
Thank you for your positive feedback.
We are very happy to hear that you are satisfied with our product and services.
We value your business and we hope to serve you again in the future.
If you have any questions or concerns, please feel free to contact us.
Kind regards,
The Furnshop Team
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