Easy to order , kept up dated on delivery , table was exactly what I was expecting. Would definitely order from you again.
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See what reviewers are saying
Poor quality items for the price paid and customer service is non existent, they don’t respond to emails or WhatsApp. Bought a side table that has a seam all the way up the back, a rattle like th... See more
BE AWARE SCAMMERS Disgusting company run by scammers! Be aware! I purchased a cabinet reported as “in stock” but keep receiving emails about delivery delays. This has been ongoing for almost 2 month... See more
From ordering to delivery I have received first class service. The delivery gentlemen, Rubel and Surwinder, were so lovely and helpful and ensured I was happy with my furniture. Incidentally the mid c... See more
Company details
Written by the company
The Furnshop - a UK based retailer offering & delivering quality furniture & designer home decor to customers based nationwide. Established long since 1998, TFS started off as a small shop fitting company in Leicester & since then has kept evolving every year with a mission to offer an unrivalled choice, excellent price & most important second to none customer service. Being a Family run business our business ethics revolve around care & commitment. A customer buying from TFS by default becomes a part of our humongous TFS family and enjoys dedicated support throughout. We pledge to do everything possible to make your online shopping a happy & memorable experience. We consistently work hard give you a real superstore experience and to make this possible we have cherry picked a grand selection of UK most quality conscious Brands & we continue adding the best furniture & home decor designs to our premium catalogue. We take pride in our service & treat our customers the way we liked to be treated our selves. Our experience in the industry allows us to understand customer expectations from a retailer and we leave no stone unturned to meet our customer demands. If you wish to order from us or have any queries regarding our product services & policies, feel free to email us on hello@thefurnshop.co.uk. If you wish to visit us in person and view our products in the flesh, we welcome to our beautiful showroom based in Leicester City Centre.
Contact info
Grosvenor Works ,Grosvenor Street, LE1 3LR, Leicester, United Kingdom
- 0116 253 2565
- hello@thefurnshop.co.uk
- www.thefurnshop.co.uk
3.8
Great
377 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 9% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Would definitely recommend this company
We ordered a console table for our lounge to match an existing range. Price was very good. Communication regarding delivery was excellent and the item arrived in a timely manner and extremely well packaged. Would definately buy from this company again. Thank you!
November 8, 2023
Unprompted review
Reply from The Furnshop
Dear Customer,
Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you are satisfied with your console table purchase.
We genuinely appreciate your kind words, and we look forward to the opportunity to serve you again.
If you ever have more furniture needs or questions, please don't hesitate to reach out.
Thank you for choosing us!
Best regards,
The Furnshop Team
Great oak tableproduct great quality
Great product great quality, good price, delivery went like clockwork, two chaps very polite carried it in and put it just where I wanted it Ten out of Ten
November 9, 2023
Unprompted review
Reply from The Furnshop
Dear Customer,
Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you are satisfied with our product and that it meets your expectations in terms of quality and value.
Receiving a Ten out of Ten from you is truly rewarding, and we're grateful for your trust in our products and services.
If you ever have more furniture needs or questions, please don't hesitate to reach out. We look forward to serving you again.
Thank you for choosing us!
Best regards,
The Furnshop Team
Excellent item
Excellent item. Delivered on time and very well packed. Would definitely use again and good to buy from a local family business.
November 1, 2023
Reply from The Furnshop
Dear Customer,
Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you found the item excellent and that it was delivered on time and well-packed.
Supporting local family businesses is something we deeply appreciate, and we're honored to have earned your trust.
We look forward to the opportunity to serve you again in the future.
If you have any more needs or questions, please feel free to reach out. Thank you for choosing us, and we're excited about the prospect of assisting you again.
Best regards,
The Furnshop Team
Excellent Service
After searching around for a small sideboard, I came across the Furnshop website which not offered a great price for the piece of furniture but had free delivery. Excellent communication throughout the buying process and delivered in good time. Would buy more furniture from this company.
November 2, 2023
Unprompted review
Reply from The Furnshop
Dear Customer,
Thank you for sharing your experience with us.
We're delighted to hear that you found the perfect small sideboard on our website and that our pricing, along with the added benefit of free delivery, met your expectations.
Ensuring excellent communication and timely deliveries are top priorities for us, and we're pleased to hear that your buying process went smoothly.
We truly appreciate your positive feedback and your consideration of buying more furniture from us. We look forward to serving you again and providing the same level of satisfaction in your future purchases.
If you have any further inquiries or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing The Furnshop.
Best regards,
The Furnshop Team
Next day delivery
October 31, 2023
Reply from The Furnshop
Dear Customer,
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you experienced next-day delivery.
Efficient and prompt service is a priority for us, and we're delighted that your order was delivered to you swiftly.
If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to let us know.
We appreciate your business and look forward to serving you again in the future.
Best regards,
The Furnshop Team
Solid oak nest of tables
Furnshop are an excellent company to do business with. I ordered a solid oak nest of tables which I am delighted with. They are are strong on quality and design and are just as described and shown on the website.All communications have been excellent throughout and Sakina clearly does everything possible to support customers with her polite and considerate manner.The delivery of the tables was efficient and the crew were very pleasant and helpful.
I would strongly recommend Furnshop.
October 24, 2023
Unprompted review
Reply from The Furnshop
Dear Customer,
Thank you very much for taking the time to share your glowing review. We are truly delighted to hear about your positive experience with The Furnshop.
We're thrilled to know that you are delighted with your purchase of the solid oak nest of tables.
Your kind words about our communications and our dedicated team member, Sakina, mean a lot to us.
Thank you for your strong recommendation of The Furnshop. Your trust and satisfaction are of utmost importance to us, and we look forward to serving you again in the future.
If you have any more furniture needs or questions, please do not hesitate to reach out.
Warm regards,
The Furnshop Team
Excellent product and service!
Good communication. Fast delivery. Excellent product
September 13, 2023
Unprompted review
Reply from The Furnshop
Dear Customer,
Thank you for taking the time to share your experience with us.
We greatly appreciate your feedback and are delighted to hear about your positive experience.
Your satisfaction is our priority, and we're committed to providing a positive experience for all our customers.
If you ever have more needs or questions in the future, please don't hesitate to reach out. We look forward to serving you again.
Thank you for choosing us, and we appreciate your positive feedback.
Warm regards,
The Furnshop Team
Excellent product
Excellent product, exactly as described, delivery was great timing, and the table was assembled in a timely manner. The team were very friendly and handled everything professionally.
October 27, 2023
Unprompted review
Reply from The Furnshop
Dear Customer,
We truly appreciate you taking the time to share your experience with us. Your kind words brighten our day, and we're thrilled to hear about your satisfaction with our product and services.
It's fantastic to know that you found our product to be excellent and that it matched the description accurately.
Your mention of our team's friendliness and professionalism is truly appreciated. We aim to create a positive and pleasant experience for our customers, and it's great to know that we succeeded in this regard.
Thank you for choosing us, and we're pleased that your experience with us was such a positive one.
If you ever have more needs or questions in the future, please don't hesitate to reach out. We look forward to serving you again.
Warm regards,
The Furnshop Team
Good range of furniture at reasonable…
Good range of furniture at reasonable prices. Communications were outstanding with frequent (but not intrusive) updates on delivery schedule. Goods arrived on schedule and in good condition. All round a perfect transaction.
October 31, 2023
Reply from The Furnshop
Dear Customer,
Thank you for taking the time to share your positive experience with us. We are thrilled to hear about your satisfaction with our products and services.
We greatly appreciate your kind words about our communication and delivery updates.
Thank you for choosing us, and we're honored that you consider your experience with us to be a perfect transaction.
If you ever have more furniture needs or questions in the future, please don't hesitate to reach out. We look forward to serving you again.
Warm regards,
The Furnshop Team
Very Satisfied Customer
The service received from The Furnshop was excellent. The cabinets I bought are excellent quality and look very expensive. They are very heavy too. The details on the cabinets does not show on the photos on the website. They exceeded expectations, as you never know until you receive the goods when you buy on line. I need not have worried, I am so happy with this purchase.I would have no hesitation in recommending this company. The cabinets were so well packed and the delivery service was also first class.
October 10, 2023
Reply from The Furnshop
Dear Customer,
Thank you so much for taking the time to share your experience with The Furnshop.
We're thrilled to hear about your positive experience and satisfaction with our products and services.
Thank you for recommending our company. We aim to provide top-notch service from the moment you place an order to the delivery of the products. It's heartening to know that you found the delivery service to be first-class and the packaging to be excellent.
We genuinely appreciate your business and look forward to serving you again in the future.
If you ever have more needs or questions, please don't hesitate to reach out to us.
Once again, thank you for choosing The Furnshop, and we're thrilled that you are so happy with your purchase.
Warm regards,
The Furnshop Team
Great choice of tables, fantastic customer service
Great choice of tables, was given a date when the tables were due in stock and TFS emailed on that exact date to schedule delivery. They then called me directly to confirm they could deliver 3 days earlier. Very friendly and professional customer service and I particularly liked to the follow-up email asking if I was happy with everything. Great service all round.
October 24, 2023
Reply from The Furnshop
Dear Customer,
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words.
We're delighted to hear that you had a positive experience with us, from the selection of your tables to the delivery process.
Our dedicated customer service team strives to offer a friendly and professional experience, and it's heartwarming to know that you found them to be just that.
Your satisfaction is of utmost importance to us, which is why we follow up to ensure everything meets your expectations.
Thank you for choosing us, and we're thrilled that you had a great all-around experience.
If you ever have more needs or questions in the future, please don't hesitate to reach out. We look forward to serving you again.
Warm regards,
The Furnshop Team
Excellent retailer and product…
I am delighted with the cabinet which is even nicer than it looked online. Furnshop kept me regularly updated on the progress of my order and the delivery was on the scheduled date. Thankyou!
October 21, 2023
Unprompted review
Reply from The Furnshop
Dear Customer,
Thank you so much for your wonderful review!
We're thrilled to hear that you're delighted with the cabinet.
We truly appreciate your positive comments about your experience with us. Your satisfaction means a lot to us.
Should you have any further questions or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
Once again, thank you for choosing Furnshop. We look forward to serving you again in the future.
Best regards,
The Furnshop Team
Great Experience
The product was as described.
The delivery people were polite and professional.
The Customer Service Team were responsive and answered my questions.
October 12, 2023
Unprompted review
Reply from The Furnshop
Dear Customer,
Thank you for sharing your experience with us.
We're delighted to hear that you had a great experience with our products and services.
It's fantastic to know that the product you received matched the description and met your expectations. We take pride in ensuring that our customers receive precisely what they ordered.
If you ever need more assistance or have further inquiries in the future, please don't hesitate to reach out. We're here to help.
Thank you again for your feedback, and we hope to serve you in the future.
Best regards,
The Furnshop Team
Excellent top quality furniture
Excellent top quality furniture, beautifully made and solid.
Delivery information always kept informed and updated and went very smoothly. Can't recommend enough and will definitely be buying more furniture from this store.
October 10, 2023
Unprompted review
Reply from The Furnshop
Dear Customer,
Thank you for your wonderful review and for choosing us for your furniture needs.
We're thrilled to hear that you are satisfied with the top-quality furniture you received. Your appreciation for the craftsmanship and solidity of our products is truly heartwarming.
Your recommendation means a lot to us, and we look forward to the opportunity to assist you with more furniture selections in the future.
If you ever have more questions or need further assistance, please feel free to reach out. We're here to help.
Thank you once again for your kind words and your support.
Warm regards,
The Furnshop Team
Sakina really is a fantastic customer…
Sakina really is a fantastic customer service person. Immediate, professional, warm help with a problem I was having my end with PayPal and was having trouble resolving even though I am no longer her customer.
October 12, 2023
Unprompted review
Reply from The Furnshop
Dear Customer,
Thank you for taking the time to share your experience with our customer service team, particularly with Sakina. We greatly appreciate your kind words and feedback.
Our team strives to offer helpful and warm support to anyone who reaches out to us, and it's wonderful to know that she could assist you with your PayPal issue.
Your feedback serves as a valuable reminder of the dedication and commitment of our customer service team, and we will make sure to pass your compliments on to Sakina.
If you ever have any more questions or require further assistance, please don't hesitate to reach out to us. We are here to help.
Thank you again for choosing us, and we look forward to serving you in the future should the need arise.
Warm regards,
The Furnshop Team
Oak sideboard. Oak sideboard We wanted a small sideboard they had…
We wanted a small sideboard they had one at a good price
October 10, 2023
Reply from The Furnshop
Dear Customer,
Thank you for taking the time to share your positive experience with us.
If you ever need anything in the future or have any questions, please don't hesitate to reach out.
We value your continued support, and we're here to assist you with all your furniture needs.
Once again, thank you for choosing us for your purchase.
We look forward to serving you again in the future.
Warm regards,
The Furnshop Team
Sakina did a fabulous job of keeping us…
Sakina did a fabulous job of keeping us well informed about timings, delivery etc.
Delivery was very quick up to some other companies. I would certainly recommend this company and wouldn't hesitate to use them again.
October 8, 2023
Unprompted review
Reply from The Furnshop
Dear Customer,
Thank you for taking the time to share your experience with us.
We're thrilled to hear that Sakina provided you with excellent communication and kept you informed about timings and delivery.
Your recommendation means a lot to us, and we truly appreciate your kind words.
We look forward to serving you again in the future, and please don't hesitate to reach out if you have any more furniture needs or questions.
Thank you for choosing us, and we hope you continue to enjoy your furniture.
Best regards,
The Furnshop Team
Excellent product
October 5, 2023
Reply from The Furnshop
Dear Customer,
Thank you for taking the time to share your positive experience with us.
If you ever need anything in the future or have any questions, please don't hesitate to reach out.
We value your continued support, and we're here to assist you with all your furniture needs.
Once again, thank you for choosing us for your purchase.
We look forward to serving you again in the future.
Warm regards,
The Furnshop Team
5 stars ⭐️⭐️⭐️⭐️⭐️
How refreshing when a company goes above and beyond to ensure exceptional customer service. Thank you Sakina, it was such a pleasure working with you. The delivery dates were adhered to, making the process seamless.
October 3, 2023
Unprompted review
Reply from The Furnshop
Dear Customer,
Thank you for taking the time to share your positive experience with us.
We greatly appreciate your positive feedback and are thrilled to hear about your exceptional customer service experience!
Your satisfaction is our utmost priority, and we look forward to serving you again in the future.
Thank you for choosing us, and if you ever have more feedback or need assistance, please feel free to reach out.
Best wishes,
The Furnshop Team
Low profile TV unit
Well made Addison TV unit that was well packaged and delivered as planned. Helpful delivery team. Correspondence was good pre and post delivery follow up. Very satisfied with my purchase.
September 29, 2023
Unprompted review
Reply from The Furnshop
Dear Customer,
Thank you for taking the time to share your positive experience with us.
We're pleased to hear that you had a positive experience with us.
We're delighted that you are satisfied with the product you received.
If you ever need more items or have any questions in the future, please feel free to reach out.
We appreciate your business and look forward to serving you again!
Best wishes,
The Furnshop Team
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