Easy to order , kept up dated on delivery , table was exactly what I was expecting. Would definitely order from you again.
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See what reviewers are saying
Poor quality items for the price paid and customer service is non existent, they don’t respond to emails or WhatsApp. Bought a side table that has a seam all the way up the back, a rattle like th... See more
BE AWARE SCAMMERS Disgusting company run by scammers! Be aware! I purchased a cabinet reported as “in stock” but keep receiving emails about delivery delays. This has been ongoing for almost 2 month... See more
From ordering to delivery I have received first class service. The delivery gentlemen, Rubel and Surwinder, were so lovely and helpful and ensured I was happy with my furniture. Incidentally the mid c... See more
Company details
Written by the company
The Furnshop - a UK based retailer offering & delivering quality furniture & designer home decor to customers based nationwide. Established long since 1998, TFS started off as a small shop fitting company in Leicester & since then has kept evolving every year with a mission to offer an unrivalled choice, excellent price & most important second to none customer service. Being a Family run business our business ethics revolve around care & commitment. A customer buying from TFS by default becomes a part of our humongous TFS family and enjoys dedicated support throughout. We pledge to do everything possible to make your online shopping a happy & memorable experience. We consistently work hard give you a real superstore experience and to make this possible we have cherry picked a grand selection of UK most quality conscious Brands & we continue adding the best furniture & home decor designs to our premium catalogue. We take pride in our service & treat our customers the way we liked to be treated our selves. Our experience in the industry allows us to understand customer expectations from a retailer and we leave no stone unturned to meet our customer demands. If you wish to order from us or have any queries regarding our product services & policies, feel free to email us on hello@thefurnshop.co.uk. If you wish to visit us in person and view our products in the flesh, we welcome to our beautiful showroom based in Leicester City Centre.
Contact info
Grosvenor Works ,Grosvenor Street, LE1 3LR, Leicester, United Kingdom
- 0116 253 2565
- hello@thefurnshop.co.uk
- www.thefurnshop.co.uk
3.8
Great
377 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 9% of negative reviews
Typically replies within 24 hours
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Fantastic service and the items I…
Fantastic service and the items I purchased are beautiful and really good quality. The delivery was perfect - I requested a date change and it was straight forward. The follow up to check if everything was ok was also a really nice touch. I highly recommend using the furnshop!
March 6, 2024
Unprompted review
Quality product which arrived on time
Quality product which arrived on the date promised.
Very competitively priced.
I will be back!
February 29, 2024
Unprompted review
Just what buying online should be.
Just what buying online should be.
The fear of buying online, getting poor service, shoddy goods etc sometimes puts me off buying.
But this experience was excellent. Right down to the delivery drivers , who were awesome. Fantastic communication throughout the whole sale & delivery service, and the furniture arrived in excellent condition.
Absolutely no complaints at all.
Thank you
March 4, 2024
Our lamp table is excellent quality…
Our lamp table is excellent quality very pleased, would have given five stars if it wasn't for the first delivery arrangements that never happened ending with a a text message from delivery team at 3.43 AM saying “no delivery.” then a phone call later in the morning to say our table was not in the warehouse and we had to wait another two weeks.
March 4, 2024
Good furniture, decent price
Some of the Comms about when the order would be ready could have been a bit better, but nice piece of furniture for a reasonable price and the Comms improved closer to delivery, so all good!
February 24, 2024
Product as described and delivered…
Product as described and delivered according to schedule
February 16, 2024
good service and very happy with coffee…
good service and very happy with coffee tables very good quality
February 14, 2024
Unprompted review
Lovely single bed delivered on time
Lovely single bed delivered on time. Website super easy to use and great value. Overall, I am very happy!
February 14, 2024
Unprompted review
Delivery was on time and well informed
Delivery was on time and well informed. The product i bought was a coffee table. The design and quality is exceptional, and we are extremely pleased with it. It is a different look and already getting good comments from friends and family. Would definitely recommend.
February 13, 2024
Unprompted review
Went ahead and placed an order for two…
Went ahead and placed an order for two types of side tables soon realised they offered a “price match guarantee” however when I contacted them they stated they could not match as they work on low margins! In the end they offered me 10% back which I accepted. I asked about delivery and was told that by the 21st Jan it would be sent. That date has now passed and so I’ve tried messaging them 3 times to no responses all week! Not impressed and after now reading the reviews this is no surprise. I’ve already purchased other items that match these tables and so really wanted these but now I am doubting these will ever be received. If no contact made by tomorrow I will be contacting trading standards
January 22, 2024
Unprompted review
Reply from The Furnshop
Hi Kelly,
Thank you for posting a review and sorry to learn that you have not had a satisfactory shopping experience with us.
We have already discussed the issue with you over the phone. We offered you the delivery options but you did not reply to any of our emails. As agreed earlier, we will now deliver your nest of tables on Saturday 24/2/24.
If you have any further questions or require additional assistance, please do not hesitate to contact our customer support team at customerservice@cfsonline.co.uk
Warm Regards,
TFS MANAGEMENT
Dressing Table Review
We were happy with our purchase and pleased that it arrived well-packaged. We would be happy to purchase from Furnshop and would recommend you to our family and friends.
December 20, 2023
Unprompted review
Reply from The Furnshop
Dear Customer,
Thank you so much for taking the time to share your positive experience with us!
We're thrilled to hear that you are pleased with our furniture, we truly appreciate your kind words.
If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out.
We look forward to serving you again in the future!
Best regards,
The Furnshop Team
Good quality bedside cabinet which was…
Good quality bedside cabinet which was delivered on time as expected.
December 22, 2023
Unprompted review
Reply from The Furnshop
Dear Customer,
Thank you so much for taking the time to share your positive experience with us!
We're thrilled to hear that you are pleased with our furniture and the efficient delivery service, we truly appreciate your kind words.
If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out.
We look forward to serving you again in the future!
Best regards,
The Furnshop Team
Excellent furniture delivered quickly
Excellent furniture delivered quickly and efficiently - very pleased and highly recommended
December 11, 2023
Unprompted review
Reply from The Furnshop
Dear Customer,
Thank you so much for taking the time to share your positive experience with us!
We're thrilled to hear that you are pleased with our furniture and the efficient delivery service. Your recommendation means a lot to us, and we truly appreciate your kind words.
If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out.
We look forward to serving you again in the future!
Best regards,
The Furnshop Team
We bought a lovely table from the…
We bought a lovely table from the furnshop. We had seen this exact table for £800 in a physical shop but it was £540 here so an absolute bargain. Arrived in an acceptable timescale and we are extremely happy with it.
December 12, 2023
Unprompted review
Reply from The Furnshop
Dear Customer,
Thank you for choosing The FurnShop, and for taking the time to share your experience with us!
We're delighted to hear that you found the perfect table at a great price. We're thrilled that we could offer you a significant saving compared to other options.
We truly appreciate your positive feedback and the opportunity to serve you.
If you ever need anything else or have further inquiries, please don't hesitate to reach out.
We look forward to the possibility of assisting you again in the future.
Thank you for being a valued customer!
Best regards,
The Furnshop Team
Reply from The Furnshop
Dear Customer,
Thank you for sharing your positive feedback with us.
We're delighted to hear that you appreciate the quality of our furniture and the services provides. Your satisfaction is our top priority, and we're pleased that your purchase met your expectations.
If you ever have more furniture needs or if there's anything else we can assist you with, please feel free to reach out. We look forward to the opportunity to serve you again.
Thank you for choosing us, and we appreciate your kind words!
Best regards,
The Furnshop Team
Very dependable
Really quick delivery and good follow up communication to see if delivery arrived safely 👍 would shop with this company again 😀
December 4, 2023
Unprompted review
Reply from The Furnshop
Dear Customer,
Thank you so much for taking the time to share your positive experience with us!
We're thrilled to hear that you appreciated the quick delivery and found our follow-up communication helpful.
Your satisfaction is our priority, and we're delighted to have earned your trust.
We look forward to serving you again in the future.
If there's anything else we can assist you with, please feel free to let us know.
Thanks again for choosing us!
Best regards,
The Furnshop Team
Excellent customer service.
Excellent customer service.
Item arrived on time. Delivery person very helpful and courteous. Have no hesitation in recommending this company.
November 22, 2023
Unprompted review
Reply from The Furnshop
Dear Customer,
Thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our customer service excellent and that your item arrived on time.
We appreciate your kind words about our delivery person's helpful and courteous demeanor. Your recommendation means a lot to us, and we are grateful for your trust.
If you ever have more furniture needs or questions in the future, please don't hesitate to reach out. We look forward to serving you again.
Thank you for choosing us!
Best regards,
The Furnshop Team
Fantastic service
Fantastic service, great prices for quality furniture. Customer service just brilliant. Would definitely recommend & use these guys again
November 17, 2023
Unprompted review
Reply from The Furnshop
Dear Customer,
Thank you for taking the time to share your fantastic feedback with us. We're thrilled to hear that you had a positive experience with our services.
Your recommendation means a lot to us, and we look forward to the opportunity to serve you again in the future.
If you ever have more furniture needs or questions, please don't hesitate to reach out.
Thank you for choosing us, and we truly appreciate your kind words!
Best regards,
The Furnshop Team
Excellent service and very efficient
Excellent service and very efficient . I was contacted with a delivery date which was then confirmed again the night before, along with the delivery drivers name and then again phoned half an hour before the arrival as promised . The item was as described and of good quality for the price range. I was phoned the day after the delivery by the company to ask if the delivery had happened and if I was happy with the goods. Good range of furniture and I would use them again. No hesitation in recommending them. Refreshing change to have good service.
November 15, 2023
Unprompted review
Reply from The Furnshop
Dear Customer,
Thank you for sharing such a positive review of your experience with us. We're thrilled to hear that you found our service excellent and efficient.
Your satisfaction is important to us, and we're glad the item met your expectations in terms of description and quality within your chosen price range.
We appreciate your kind words, and we're honored by your recommendation.
We look forward to the opportunity to serve you again in the future. If you ever have more furniture needs or questions, please don't hesitate to reach out.
Thank you for choosing us, and we truly value your feedback!
Best regards,
The Furnshop Team
Very pleased with my purchase from The…
Very pleased with my purchase from The Furnshop the only problem I had, emails they went in my junk box making the delivery longer than it needed to be.The delivery man phone to say when they were coming kept to his time and was very polite the tables were pack really well they were just what I wanted very happy 😊
November 16, 2023
Unprompted review
Reply from The Furnshop
Dear Customer,
Thank you for sharing your feedback with us. We're delighted to hear that you are very pleased with your purchase from The Furnshop.
We appreciate your understanding regarding the email inconvenience and apologize for any delays it may have caused. We'll certainly look into ways to improve our communication process to prevent such issues in the future.
It's wonderful to know that the delivery was as per your expectations, with the delivery man being punctual and polite. We're pleased that the tables were packed well and met your desires.
Thank you for your kind words, and we look forward to the opportunity to serve you again. If you have any more furniture needs or questions, please don't hesitate to reach out.
Thank you for choosing The Furnshop!
Best regards,
The Furnshop Team
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