Easy to order , kept up dated on delivery , table was exactly what I was expecting. Would definitely order from you again.
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Poor quality items for the price paid and customer service is non existent, they don’t respond to emails or WhatsApp. Bought a side table that has a seam all the way up the back, a rattle like th... See more
BE AWARE SCAMMERS Disgusting company run by scammers! Be aware! I purchased a cabinet reported as “in stock” but keep receiving emails about delivery delays. This has been ongoing for almost 2 month... See more
From ordering to delivery I have received first class service. The delivery gentlemen, Rubel and Surwinder, were so lovely and helpful and ensured I was happy with my furniture. Incidentally the mid c... See more
Company details
Written by the company
The Furnshop - a UK based retailer offering & delivering quality furniture & designer home decor to customers based nationwide. Established long since 1998, TFS started off as a small shop fitting company in Leicester & since then has kept evolving every year with a mission to offer an unrivalled choice, excellent price & most important second to none customer service. Being a Family run business our business ethics revolve around care & commitment. A customer buying from TFS by default becomes a part of our humongous TFS family and enjoys dedicated support throughout. We pledge to do everything possible to make your online shopping a happy & memorable experience. We consistently work hard give you a real superstore experience and to make this possible we have cherry picked a grand selection of UK most quality conscious Brands & we continue adding the best furniture & home decor designs to our premium catalogue. We take pride in our service & treat our customers the way we liked to be treated our selves. Our experience in the industry allows us to understand customer expectations from a retailer and we leave no stone unturned to meet our customer demands. If you wish to order from us or have any queries regarding our product services & policies, feel free to email us on hello@thefurnshop.co.uk. If you wish to visit us in person and view our products in the flesh, we welcome to our beautiful showroom based in Leicester City Centre.
Contact info
Grosvenor Works ,Grosvenor Street, LE1 3LR, Leicester, United Kingdom
- 0116 253 2565
- hello@thefurnshop.co.uk
- www.thefurnshop.co.uk
3.8
Great
377 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 9% of negative reviews
Typically replies within 24 hours
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Maharani table
Helpful customer service, bought my stylish Maharani table for good price!
March 29, 2024
Fantastic Furnshop
Perfect all round.
Brilliant from ordering to delivery and the mirror I purchased I’m delighted with.
Won’t hesitate to buy from them again.
Thank you
April 3, 2024
Unprompted review
Excellent experience
Excellent service. I bought a coffee table and a side table. The delivery was prompt, the items were very well packed and the communication with the seller was superb. I’m thrilled with my purchase
April 4, 2024
Excellent service and 2nd chair I have…
Excellent service and 2nd chair I have bought!!
April 4, 2024
Unprompted review
Great, good value item. Smooth delivery.
Easy ordering, great item - really good value in the sale too!
April 1, 2024
Unprompted review
Excellent communication
Excellent communication. Delivered in the time window allocated. Happy with product. Would recommend and buy from this seller again.
April 1, 2024
Unprompted review
From ordering to delivery I have…
From ordering to delivery I have received first class service. The delivery gentlemen, Rubel and Surwinder, were so lovely and helpful and ensured I was happy with my furniture. Incidentally the mid century mango wood mirrors were fantastic quality.. The company's photo does not do them justice as they are far better than the picture. I am over the moon with them. They were packed and hand delivered with care. Well done The Furnshop team x
March 28, 2024
Unprompted review
Excellent service from start to finish
Excellent service from start to finish. Beautiful set of drawers. The owners rang to check if I was happy with everything and checked when delivered. Would certainly recommend this company. Happy Customer.
March 21, 2024
Unprompted review
Amazing service!
The delivery was quick, the courier called to let me know they would be with me in 30 minutes. The courier also carried up the chest of drawers, most of them just leave at the door. The item itself is beautiful, my 16 year old daughter put it together all by herself, instructions were clear. The company also checked to make sure everything was in order a day after the delivery was made. I am very impressed with the service provided.
March 22, 2024
Unprompted review
Do not touch this company
Ordered a bed frame from this company. Money was taken from my account. This company then rang saying the bed was badly damaged. No alternatives offered and still waiting for funds to show in my account.
Every time we call the customer service team - which are completely useless, they have put us off saying to give the 24 hours every time we call - daily at present.
We cannot buy another frame due to this company having our funds.
No understanding or help from this company - order was canceled by them as they sold us goods that they could not ship to us.
March 11, 2024
Unprompted review
Reply from The Furnshop
Hi Rachel,
Thank you for posting a review and sorry to learn that you have not had a satisfactory shopping experience with us.
We would like to address the concerns raised in your recent review regarding order TFS55874. Firstly, we sincerely apologize for the inconvenience caused by the delay and the subsequent unavailability of the desired bed color due to warehouse damage.
Upon learning of the issue, we promptly contacted you on March 13th to offer alternative color options. We understand your preference for a specific color, and we regret that we were unable to fulfill your request in this instance. Subsequently, as promised, we processed a refund on March 15th in accordance with your preference.
We strive to provide exceptional service to all our customers, and we regret that we fell short of your expectations on this occasion. Your feedback is invaluable to us, and we appreciate your patience and understanding throughout this process.
If there are any further concerns or if we can be of any assistance, please do not hesitate to reach out to us on customerservice@thefurnshop.co.uk. We remain committed to ensuring your satisfaction and would welcome the opportunity to address any remaining issues.
Once again we apologize for the inconvenience caused.
Regards,
TFS MANAGEMENT
Easy ordering and delivery scheduling …
Easy ordering and delivery scheduling process. Chairs arrived in perfect condition. Very good value for money. They were due to be delivered in the morning but in fact didn’t arrive until early evening. But the delivery people were very pleasant and helpful.
March 9, 2024
Unprompted review
What a fantastic purchase
What a fantastic purchase - A gorgeous real leather reading chair, for a bargain price, including delivery. No installation, just take it out of the box and that's it
I love purchasing furniture from these guys
March 7, 2024
Excellent customer service Excellent…
Excellent customer service Excellent communication Excellent delivery, can’t fault this company, furniture was as shown on internet, packed well arrived in perfect condition on time.
March 8, 2024
Fast delivery, great customer service, Super product
I bought tea table. Was very well made, proper oak wood, not a chip veneer. Looks very good in my room! The price was great too. Delivery was fine, even they unboxed for me ( as I have mobility issues) what for I am extremely grateful. Overal fantastic experience with thefurnshop. Thank you very much !
March 2, 2024
Unprompted review
Great company, perfect delivery
Good customer service , perfect furniture with great delivery
March 7, 2024
The product is great, at a very good price, with great delivery.
The product is great, at a very good price, so defiantly value for money.
Delivery was before schedule, so no unnecessary waiting around.
February 27, 2024
5* service
Fast delivery. delivery team on time, polite and helpful. Beautiful excellent quality table and well packaged. 5* service
March 4, 2024
Unprompted review
Good price for a nice table just as…
Good price for a nice table just as described. Thanks!
March 6, 2024
Very pleased
Was on time packaging was hood and very pleased with the nest of tables would recommend company
March 6, 2024
Unprompted review
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