The Furnshop Reviews 

377
TrustScore 4 out of 5

3.8

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See what reviewers are saying

Rated 5 out of 5 stars

Easy to order , kept up dated on delivery , table was exactly what I was expecting. Would definitely order from you again.

Rated 1 out of 5 stars

Poor quality items for the price paid and customer service is non existent, they don’t respond to emails or WhatsApp. Bought a side table that has a seam all the way up the back, a rattle like th... See more

Rated 1 out of 5 stars

BE AWARE SCAMMERS Disgusting company run by scammers! Be aware! I purchased a cabinet reported as “in stock” but keep receiving emails about delivery delays. This has been ongoing for almost 2 month... See more

Rated 5 out of 5 stars

From ordering to delivery I have received first class service. The delivery gentlemen, Rubel and Surwinder, were so lovely and helpful and ensured I was happy with my furniture. Incidentally the mid c... See more

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Garden Furniture Shop

Written by the company

The Furnshop - a UK based retailer offering & delivering quality furniture & designer home decor to customers based nationwide. Established long since 1998, TFS started off as a small shop fitting company in Leicester & since then has kept evolving every year with a mission to offer an unrivalled choice, excellent price & most important second to none customer service. Being a Family run business our business ethics revolve around care & commitment. A customer buying from TFS by default becomes a part of our humongous TFS family and enjoys dedicated support throughout. We pledge to do everything possible to make your online shopping a happy & memorable experience. We consistently work hard give you a real superstore experience and to make this possible we have cherry picked a grand selection of UK most quality conscious Brands & we continue adding the best furniture & home decor designs to our premium catalogue. We take pride in our service & treat our customers the way we liked to be treated our selves. Our experience in the industry allows us to understand customer expectations from a retailer and we leave no stone unturned to meet our customer demands. If you wish to order from us or have any queries regarding our product services & policies, feel free to email us on hello@thefurnshop.co.uk. If you wish to visit us in person and view our products in the flesh, we welcome to our beautiful showroom based in Leicester City Centre.


Contact info

3.8

Great

TrustScore 4 out of 5

377 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 24 hours

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3.8

All reviews

(377)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product

Great product which was cheaper than other places..Kept up to date with delivery. Delivered when expected, well packaged and friendly courier.
Would definalty recommend and would purchase from them in future.

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

Top class experience

Easy to order, well organised delivery, well packaged item, arrived in perfect condition. Very please with my oak shoe cupboard for the hallway, realistic price.

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful customer service

I ordered on the CFS website. I was given a delivery date for pm but I couldn't get home before 1pm so I rang customer service to ask if it could be after 1pm.
The lady was very helpful and left
instructions for the
driver to ring me 30mins
before delivery.
When they arrived the
delivery man brought my
order into the lounge
and took his shoes off
before entering. He was
polite and helpful.
The actual cabinet I ordered is very sturdy and quite heavy.

January 8, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful lounge units at great price!

Beautiful lounge units at a much better price than elsewhere online! Great communication from the shop & the delivery guy was a total legend aswell 👌
Will definitely look here first for replacement furniture in the future!

December 20, 2024
Unprompted review
Rated 1 out of 5 stars

Refund Berwick Oak Bed Frame

We ordered a bed frame on 17/11/24 for delivery on 19/11, it did not arrive, at first The Furnshop tried to fob us off saying it was the courier and it would be delivered two days later. It was only after we pressed them they admitted they not have the item and it would not be available until next year. We asked to cancel and a refund which they said would be within 7 working days. After 3 more increasingly angry calls we finally got the refund on 11/12/24. We believe they were intending to keep fobbing us off and hang on to our cash. They were frankly dishonest and we would not entertain buying from them again.

December 19, 2024
Unprompted review
Rated 4 out of 5 stars

Lovely furniture and good service

Pembroke furniture looks lovely.
I had booked the wrong type of delivery but the kind delivery man gave me help unwrapping the very well packed items.
When they rang for feedback I told them what had happened and they gave me a £10 refund for my inconvenience.i will definitely buy matching items from them again.

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

Would recommend

This was my second purchase from this company. Both times the furniture was as described and in perfect condition. Respond quickly to emails. Make sure you book the two man delivery because they only deliver to your doorstep ( outside) If you don’t book it. Great savings made too.

August 26, 2024
Unprompted review
Rated 5 out of 5 stars

Nice item at a very good price

Nice item at a very good price. I varnish waxed the item to give a better finish as the reclaimed sleeper items come in an unfinished condition.
I had seen some negative reviews on other review sites, and I was hesitant ordering, but once I knew they were a legit firm, I ordered, I had no real rush for delivery, and it wasn't breaking the bank to buy it either. Item was delivered with 48 hrs, along with some other items from a sister shop, all well packaged, and surprisingly excellent after care, which I didn't expect after seeing the negative reviews. I will not hesitate to buy again if I see any items that I need for my house.

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

Quality was good

Quality was good, prices too. Packing had been done carefully and thoughtfully.
Easy to assemble. Delays in delivery were frustrating and updating could have been better but worth waiting for.

June 19, 2024
Unprompted review

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