Easy to order , kept up dated on delivery , table was exactly what I was expecting. Would definitely order from you again.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Poor quality items for the price paid and customer service is non existent, they don’t respond to emails or WhatsApp. Bought a side table that has a seam all the way up the back, a rattle like th... See more
BE AWARE SCAMMERS Disgusting company run by scammers! Be aware! I purchased a cabinet reported as “in stock” but keep receiving emails about delivery delays. This has been ongoing for almost 2 month... See more
From ordering to delivery I have received first class service. The delivery gentlemen, Rubel and Surwinder, were so lovely and helpful and ensured I was happy with my furniture. Incidentally the mid c... See more
Company details
Written by the company
The Furnshop - a UK based retailer offering & delivering quality furniture & designer home decor to customers based nationwide. Established long since 1998, TFS started off as a small shop fitting company in Leicester & since then has kept evolving every year with a mission to offer an unrivalled choice, excellent price & most important second to none customer service. Being a Family run business our business ethics revolve around care & commitment. A customer buying from TFS by default becomes a part of our humongous TFS family and enjoys dedicated support throughout. We pledge to do everything possible to make your online shopping a happy & memorable experience. We consistently work hard give you a real superstore experience and to make this possible we have cherry picked a grand selection of UK most quality conscious Brands & we continue adding the best furniture & home decor designs to our premium catalogue. We take pride in our service & treat our customers the way we liked to be treated our selves. Our experience in the industry allows us to understand customer expectations from a retailer and we leave no stone unturned to meet our customer demands. If you wish to order from us or have any queries regarding our product services & policies, feel free to email us on hello@thefurnshop.co.uk. If you wish to visit us in person and view our products in the flesh, we welcome to our beautiful showroom based in Leicester City Centre.
Contact info
Grosvenor Works ,Grosvenor Street, LE1 3LR, Leicester, United Kingdom
- 0116 253 2565
- hello@thefurnshop.co.uk
- www.thefurnshop.co.uk
3.8
Great
377 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 9% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery service was brilliant chairs…
Delivery service was brilliant chairs well made thankyou furn shop
May 28, 2024
Brilliant…
Everything that needed to be done was done without the need for me to ask. I was kept informed at every point of the process with very polite and friendly emails. The delivery happened exactly when and how I was told it would. Excellent company.
May 23, 2024
Unprompted review
My Treviso nest of tables arrived with…
My Treviso nest of tables arrived with no problems and are exactly what I wanted.
The delivery team were courteous and the curtesy call to see if everything arrived safely was welcome customer service.
I would definitely order from The Furnshop again.
May 21, 2024
Unprompted review
Great communication and great delivery team!
Great communication when there was a delay not of their fault. Great delivery team and follow up. Would highly recommend!
May 22, 2024
Unprompted review
TFS56057-Ordered a bed nearly two…
TFS56057-Ordered a bed nearly two months ago and paid, still waiting for it. Told it was stuck on a container in the conflict and would be in the warehouse on the 17th May, still no response from my emails to find out what is happening with it.Customer service person was rude when I called as though I was an inconvenience for enquirying when I might expect my item.
Now doubting this item will ever arrive, have asked for a refund in two weeks if not received.
Why sell items you cannot provide
May 22, 2024
Unprompted review
Reply from The Furnshop
Hi Lisa,
Thank you for posting a review and sorry to learn that you have not had a satisfactory shopping experience with us.
We at TFS try our best to deliver all our customers' orders on time, but sometimes things are not in our control as we depend on stocks from our suppliers.
As agreed, we have already processed the refund of your order.
If there are any further concerns or if we can be of any assistance, please do not hesitate to reach out to us on customerservice@thefurnshop.co.uk. We remain committed to ensuring your satisfaction and would welcome the opportunity to address any remaining issues.
Once again, we apologize for the inconvenience caused.
Regards,
TFS MANAGEMENT
Customer Service Excellent
Recently bought some furniture through this company and while assembling it, unfortunately had a broken part. The communication and help was excellent. New part now received and chest of drawers completed. Thank you.
May 17, 2024
Unprompted review
the delivery was on time the contact…
the delivery was on time the contact with the store was great
May 11, 2024
All good no complaints.
My wardrobe arrived when they said it would the delivery driver checked that the mirror wasn’t broken before leaving so all in all a good product at a good price.
May 15, 2024
Unprompted review
Excellent company
Excellent communication re delivery , well packaged and lively piece of furniture that meets all my expectations
May 15, 2024
Unprompted review
Very happy with the customer service…
Very happy with the customer service that I received from this company. Kept me updated all the time my order was in process and delivery. Happy customer.
May 14, 2024
Unprompted review
Dinning chairs as described
Dinning chairs as described, well packaged, would recommend.
May 10, 2024
Unprompted review
the furniture was great really pleased…
the furniture was great really pleased and they delivered on time.very well made and sturdy .
May 10, 2024
Unprompted review
Great prices and kept me informed
Great prices and kept me informed all the way. Delivered on time by a very polite and helpful driver.
May 11, 2024
Superb quality with professional…
Superb quality with professional communication and great delivery service thank you
May 9, 2024
Very Impressed with this Company
Impressed with the service from this company. The product was very good quality and easy to assemble. Looks great :))
May 1, 2024
Unprompted review
Very pleased with the bed I ordered
Very pleased with the bed I ordered, just as described and easy to assemble.
Looks great in my newly finished guest room.Was in stock and not long to wait for delivery.
Will order from you again. Thanks!
May 9, 2024
Unprompted review
Genuine business with good products and prices
The Furn shop had good product availability and a good price. The order was processed promptly and delivery was in line with expectations. A little more info near the delivery time would have been helpful but otherwise all good 😊
May 6, 2024
Unprompted review
Excellent service and value.
May 9, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.