The Garden Office Reviews 

363
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Time Wasters. I asked if they were interested in some maintenance work on my 6 year old 30 sq m garden room. They asked for photos, I sent them, no response, so I chased, and received an arrogant 'th... See more

Company replied

Rated 5 out of 5 stars

Clever designs, within permitted development rules and below the building regs threshold. We had to level the land beforehand, and GR put the foundations and building in place in 5 days, despite rubb... See more

Rated 2 out of 5 stars

I bought an office in 2020 and it is awesome - the sales & installation was great and the office is fabulous. The reason for my low stars review is after care - the handle on my doors broke and tod... See more

Company replied

Rated 5 out of 5 stars

The whole process from our first (and second) visit, to the plan and installation was faultless. The build crews, without exception, were punctual, friendly, efficient and tidy - what you might want,... See more

Company details

  1. Garden Building Supplier

Written by the company

The Garden Office was founded in 2006 as part of the first wave of the home working revolution.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

363 reviews

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2.5

All reviews

(363)

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Rated 5 out of 5 stars

Service delivery from start to finish…

Service delivery from start to finish was absolutely excellent. The ground prep team excellent. The build team excellent. The customer care team excellent. It was a simple stress free process because this firm did exactly what they said they would. We cannot recommend them highly enough.
We are very,very pleased with the product and the build turnaround.
We wish them every continued success with their business

October 3, 2019
Unprompted review
Rated 5 out of 5 stars

Great Product, great customer engagement throughout.

it is a super product and the team is really easy to deal with and they project manage everything. What is really great is you can tell everyone has pride in working for the company and this shines through in their dealings with us (as a customer) and also the end product which is fantastic.

September 23, 2019
Unprompted review
Rated 5 out of 5 stars

Garden office 5x3 - Teddington

We have had a 5x3 garden office built by Green Retreats . Fantastic experience from start to finish . Showroom team were excellent and engaging from the start . We needed planning permission as the garden was on a share of freehold and although we did ourselves , Celia in the planning office was a great support throughout .
When it came to delivery and installation as others have commented a great team of professionals turned up on time and were very efficient.
Overall we have had an amazing experience and great product which we will be using regularly .

September 6, 2019
Unprompted review
Rated 5 out of 5 stars

Craft Studio Perfection

The Base & Build Teams were both excellent. All very friendly guys and extremely easy to get on with. They explained everything along the way and were meticulous in everything they did despite filthy English weather at the beginning of the build. We went from old garage concrete base to 6m x 5m Craft Studio Perfection in 6 days and these guys had a 200 mile round trip every day on top. Highly recommended..!

September 1, 2019
Unprompted review
Rated 5 out of 5 stars

Highly recommended!!

We have had the TVO garden room installed and we could not be more pleased. The service has been faultless from the minute we entered the showroom and until the keys were handed over at completion. Both the teams that came on site (one to install the base and the other to install the building itself) as well as the electrician were very professional. The teams were punctual, friendly, tidy and were obviously experts. We would recommend Green Retreats to anyone who wants a great looking, high quality garden room and a pleasant experience overall

August 28, 2019
Unprompted review
Rated 5 out of 5 stars

Hard to find fault anywhere

Hard to find fault anywhere. From first contact to final sign off, staff were attentive, efficient and eager to please. The final product was not cheap but you get what you pay for and my sense is of a well honed offer and a quality product where a lot of thought has been given to the detail and doing things in a timely way. That made for an overall painless experience and a feeling that the business is run tightly with a good understanding of customer needs.

August 15, 2019
Unprompted review
Rated 5 out of 5 stars

the most amazing workmanship and…

the most amazing workmanship and service I have ever received,
the workers came on a rainy day and brought with them a tent to work in, they completed the work within the given time.
We are so happy with the garden office
I would like to forward my gratitude to all condenser
Thank you

July 31, 2019
Unprompted review
Rated 5 out of 5 stars

Very please with our garden office

Very please with our garden office.
It was a good experience from start to finish. The Showroom was excellent for viewing the units in the range.
We were well informed throughout the process.
The installation guys were very friendly & professional & we are incredibly please with the finished unit.

July 28, 2019
Unprompted review
Rated 5 out of 5 stars

Outstanding Service and a fabulous product

One of the best experiences I have had dealing with a company. The service is outstanding from all departments, from the initial showroom visit through to the survey, admin and installation teams both for the build and electrics, the whole process has been easy and I couldn't be more delighted with my garden office. Every appointment has happened when they said it would happen and on time. Everything is explained in detail and all teams have been an absolute pleasure. I cannot recommend Green Retreats enough: fabulous product, exceptional staff, outstanding service.

July 17, 2019
Unprompted review
Rated 5 out of 5 stars

Our experience with The Garden Office…

Our experience with The Garden Office team has been outstanding.

From our initial visit to the amazing showroom, to the site survey, installation and final handover the customer service has been nothing short of spot-on. It is rare to find a company that can deliver to such a high standard no matter who you deal with. Also the final product is a really high quality with plenty of options to tailor to your specific needs for an extra room.

I have absolutely no hesitation in recommending them to anyone who may be considering this kind of project ... you wont be disappointed!!

July 17, 2019
Unprompted review
Rated 5 out of 5 stars

My Green Retreats Office/Studio

My Green Retreats Garden Office is now ready for me to sew in and it is perfect. The whole process from visiting the showroom, deciding the specification, ordering and construction was very easy. It was really useful having a dedicated person to contact too with any queries being dealt with very quickly.
The actual construction was well organised and all the people concerned were excellent with high standards of workmanship and consideration for taking care of surrounding garden and home when appropriate.
The finished Office is very attractive and blends in well with the garden. I would have no hesitation in using this firm again.

July 8, 2019
Unprompted review
Rated 5 out of 5 stars

Great communication from the moment we…

Great communication from the moment we picked up the phone.The team that constructed the base and the office itself were very professional and arrived when they said they would. Very pleased with our new garden office.

June 29, 2019
Unprompted review
Rated 5 out of 5 stars

Garden room - games room

We are so delighted with our garden room- it’s better than we could have ever imagined! The whole installation was run like a well oiled machine. Every step of the way we were informed and spoken to. From start to end it went very smoothly and any minor problems were dealt with immediately. The finish of our room is worth every penny and all members of their team were helpful, hardworking and friendly. The completion date was finished on time too! We highly recommend this company.

June 27, 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I cannot fault the end to end service we received from the team at Garden Office. The install teams were very efficient, friendly and punctual. I highly recommend them to anyone undertaking such a project.

June 18, 2019
Unprompted review
Rated 5 out of 5 stars

Really fantastic product

Really fantastic product. I shopped around for a long while and these just looked the best by far. Service was seamless. The guys turned up and constructed it in about 2.5 days. Very impressed. It really is an extension to our house for a 10th of the price.

June 9, 2019
Unprompted review

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