Absolute scammers! Order online and did not receive tracking information/ delivery information. Their number does not work and they do not respond to emails. Do not buy from this store!!!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutly discusting company for how i am being treated. I bought paul mitchell sprays and they didn't spray. I tried to ring london number on receipt. DOESN'T EXIST. ring mobile when you google compa... See more
Absolutely horrendous DO NOT BUY FROM THIS BEAUTY SHOP . I ordered an item and called them later saying i haven't received the order confirmation yet and they said the shipping and billing address wer... See more
This is not called Glamour Box it's The Glamour Shop. Communication with this company is horrendous never pick up the phone nor respond to emails to find out if something is coming into stock. Howev... See more
Company details
Written by the company
Please leave the review for the right company here on Trust Pilot. We are www.theglamourshop.com. Similar name websites are selling a lot of fake products. Please make sure you are reviewing our website purchase. Regards The Glamour Shop
Contact info
HA7 1NP, London, United Kingdom
- sales@theglamourbox.com
- www.theglamourshop.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order never arrived! Bad customer Service
I ordered a eye lash enhancement serum 4 weeks ago. I still haven't received a confirmation that the order has been processed. I emailed twice to inquiry about my order but have had no replies.
I wish I did my research before I order from this company!!!
Honest and straightforward transaction.
Thank you for your honest advert and quick and straightforward transaction.

Reply from Mango People
I didn’t receive my product
I didn’t receive my product. I received no response after multiple requests for support. Exceptionally disappointed! Money lost!!!
Paul Mitchell products at a good price and fast delivery
I was trying to find Paul Mitchell products online at a readable price and came across this website. Very easy to navagrate. I must admit I didn't look at any reviews but I ordered and within 4 days I received my hair products and they are authentic as to my knowledge they have worked as I read a review saying hers wasn't. I was a bit unsure as I tried to call but the number wasn't working. as my Royal Mail number was registering but my item arrived so it didn't need it in the end. I would definitely use this company again 5 stars

Reply from Mango People
everything was perfect as they promised …
everything was perfect as they promised but only thing is the packaging of shipping was bad as there was no bubble wrap was done and due to that my spray bottle cap was broken for all 5 bottle when i recieved it as they were packed naked in a big box
other then that everything was great

Reply from Mango People
Awful non existent service!
When I first wrote this review, I said I never received the product from this online store. Now I found this review had been changed without my knowledge, from my initial 1 Star negative write up to a 5 star positive comment! (Edited comment as: Very good service and product. Thanks) -> I NEVER WROTE SUCH A THING!
Corresponded with TrustPilot directly after the supplier having issue with my original (negative) review. Below is the first of the eMails which clearly shows my review was not positive!
Gemma (Trustpilot)
Jan 2, 11:23 CET
Dear I.C.,
Thanks for taking the time to review on Trustpilot.
The Glamour Shop has reported your review because they think your review is on the wrong company profile. While we check whether your review is posted in the right place, it’s been temporarily moved offline.
I never received the product neither the money I payed for it.
What a situation! Very disappointing.

Reply from Mango People
SELL fake Mizani products.
They sell FAKE Mizani products.
I ordered Mizani edge taming gel which is suppose to lay your natural hair edges down.
I have used this product many times in the past and it has always done what it says in the description HOWEVER the one that I bought from the glamour shop had a different smell, different texture and DID not do what it says in the description.
They ignored my email so I had to open a dispute with PayPal.
STAY AWAY from this company.
Sent me the wrong stuff
Sent me the wrong stuff. Never replies to emails Phone number Dead....
2 weeks later ...
So eventually I got an email sent the stuff back and now they won't talk to me so not only do I not have goods I'm out of pocket too.
Utter rubbish company
Have been waiting for months and still …
Have been waiting for months and still not received and no answer to count less emails plus the phone number on the website doesn't work. Do not buy from them 😥
DO NOT BUY FROM HERE!
DO NOT BUY FROM HERE!
If I could give less than one star then I would. The staff are rude and products that usually have a seal when purchased elsewhere are sold without the seal here. I found the content of the product was different in terms of smell, colour and consistency.
Initially there were postage issues however these were sorted
Initially there were issues with postage but after contacting the Glamour Shop this was sorted and product arrived within two days. Very happy with product which arrived well packaged and will be ordering again, despit finding the website a bit hard to navigate
Terrible company.
Item took 10 days to arrive. When asked where item was they claimed no order was received despite taking money from PayPal. They then said they had tracked parcel down but it arrived 4 days after Christmas so sister missed her gift. The hair curler arrived with a 2 pin plug and can't even be used as supplied. Poor all round.

Reply from Mango People
Best product for my skin
help
can't delete this review....help- wrong company automatically came up and I didn't realise....
Love this and the price
Very good price for an excellent product. I will definitely shop here again.
Excellent service and delivery.
I've purchased form The Glamour Shop before and found the products and service excellent.
Product top was damaged and product had leaked into packing box.....
Tried to contact Glamour Shop but no response, felt totally let down, will not be purchasing anything from them again. Very poor customer after care.
Excellent product , prompt delivery highly recommend
First time I ordered from this site , my delivery arrived the next day , very prompt , high quality hair extensions will certainly be reordering in the future very happy all round
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







