Theherocompany Reviews 

121
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the outstanding quality of the jewelry and apparel, highlighting how durable and well-crafted the pieces are for everyday wear. People are also deeply appreciative of the meaningful mission to provide service dogs and support veterans in need. Some reviewers were not happy with sizing consistency, noting that certain items fit poorly or run much too small. Buyers also pointed out that specific apparel items tend to shrink considerably after washing or lack proper sizing information. A few individuals experienced occasional communication hiccups or delays when trying to resolve order issues.

What people talk about most

Product

Customers had positive experiences with product, noting that items are creatively designed, well made, and... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction and appreciation for the... See more

Customer service

Clients share positive opinions on customer service, highlighting exceptional and superior support. Consumers... See more

Service

Reviewers mention positive feedback about service, highlighting top-notch support and a wonderful overall... See more

Order

People report mixed experiences with order processes, reflecting both loyal customer satisfaction and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First and foremost, I have never ordered something and was disappointed. I usually purchase something from the bracelet line up. Secondly, how this company conducts themselves when nobody is looking... See more

Rated 5 out of 5 stars

Love the jewelry the Hero Company has and that a portion of all sales go to helping Veterans get service dogs! I have the dont tread on me ring and the hero bracelet (sorry but I had to replace the... See more

Rated 5 out of 5 stars

Absolutely love Hero and all the great Patriot products from tee shirts to jewelry and especially helping my brother veterans out with companionship of beautiful dogs. As a veteran I understand the ba... See more

Rated 5 out of 5 stars

Everything I have ordered has been beautifully made and I, and my husband, are so proud to wear our Hero Company purchases. What this company stands for and provides for the men and women who fight fo... See more


Company details

  1. Fashion Accessories Store
  2. Clothing Store
  3. Coffee Store

Written by the company

The Hero Company is a US Veteran owned business that helps to fund service and companion animals for Vets suffering with PTSD at ZERO cost to them. Many, many Veterans return home with serious trauma and Post Traumatic Stress Disorder (PTSD) that drastically changes their lives, with way too many taking their own lives battling this force alone. With no VA funding for service animals, many Veterans just cannot afford the cost of the trained dogs that they need.It is our way of fighting for our Heroes here at home. To date, we have raised over $1,500,000 dollars and will continue as we march towards our goal of $10 Million raised for Veterans in need. Buying from The Hero Company isn't a small act - it is intentionally being a Hero for our Heroes who need our help now. Thank you to all of you who have jumped in- we couldn't do this without you.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

121 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 22% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(121)

87 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I love what the bracelets represent

I love what the bracelets represent, I also feel it helps fellow veterans, the style is different for each meaning, they are made to last, I had trouble with a couple of bracelets but the company replaced or offered me a refund plus discount on a new order. I like the magnetic bracelets the best. I take pride in wearing my bracelets.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Company

Everything I have ordered has been beautifully made and I, and my husband, are so proud to wear our Hero Company purchases. What this company stands for and provides for the men and women who fight for us, not just while serving, but every day, means more to me than words can say. I am proud to support this great company!

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing company, amazing product

The whole premise of the company is incredible. Giving back to veterans who have given everything for us is a responsibility we all share. On top of that, Hero company provide a great product to showcase your support of their mission to bring veterans and dogs together.

July 5, 2026
Unprompted review
Rated 5 out of 5 stars

This company’s mission truly stood out…

This company’s mission truly stood out to me, and I’m proud to support the work they do. I discovered them online and decided to give their products a try, ordering ten bracelets and a necklace. Each bracelet carries a unique meaning, and together they serve as powerful reminders to stay focused on the bigger picture in life.

I shared the bracelets with my family—my two sons each chose two, my wife wears three, and I keep five myself. They’ve become meaningful symbols for all of us. We did experience an issue with one bracelet, but the company resolved it immediately and replaced it without hesitation. Their service and values have left a lasting impression.

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

I'm satisfied every time…

I'm quite satisfied every time I make a purchase from The Hero Company. The quality of the merchandise is really good and the prices are affordable enough that I've been able to give bracelet(s) to my friends.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

This company is awesome!

This company is awesome!! Their products and designs are high quality and the customer service is first rate!! Putting all of that aside though their practice of providing service dogs for our veterans makes them the only company that I donate to and will continue to do so!! As a former first responder I believe that our veterans never get all the attention and benefits they deserve from a country that owes them the highest amount of gratitude but The Hero Company does its best to make up for it!!! Keep up the great work!!!

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Never had any issue when making any…

Never had any issue when making any purchases! The shipping is fast and everyone that I gave items as gifts really like them. Items are made to last . I wear a bracelet every day for about six months! I I appreciate what you are doing for Veterans most of all! Thank you for what you do!

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

I have bought several bracelets from…

I have bought several bracelets from Hero, and the descriptions of the items were always accurate, the price is very reasonable, the quality is extremely high, and the delivery service is always on time.
I also support Hero on a monthly basis because of the cause and your mission, and based on all of my research I confirmed that you are in the upper echelons of non-profit % of money going to the actual cause, and that is very important to me.

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great product for a great cause

You sell a great product for a great cause that I believe in. I have over 2 dozen bracelets, quite a few crosses/necklaces, and a couple of rings. I will keep adding to my collection as new products that I like are released. The date of experience is today's date. I have actually been ordering for over a year.

June 28, 2026
Unprompted review
Rated 5 out of 5 stars

I have made several purchases

I have made several purchases. Own 4 bracelets. However one with the beads broke. Attempted to get replaced but never heard back from customer service. Regardless I will always support these guys.

June 27, 2025
Unprompted review

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