Theherocompany Reviews 

121
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the outstanding quality of the jewelry and apparel, highlighting how durable and well-crafted the pieces are for everyday wear. People are also deeply appreciative of the meaningful mission to provide service dogs and support veterans in need. Some reviewers were not happy with sizing consistency, noting that certain items fit poorly or run much too small. Buyers also pointed out that specific apparel items tend to shrink considerably after washing or lack proper sizing information. A few individuals experienced occasional communication hiccups or delays when trying to resolve order issues.

What people talk about most

Product

Customers had positive experiences with product, noting that items are creatively designed, well made, and... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction and appreciation for the... See more

Customer service

Clients share positive opinions on customer service, highlighting exceptional and superior support. Consumers... See more

Service

Reviewers mention positive feedback about service, highlighting top-notch support and a wonderful overall... See more

Order

People report mixed experiences with order processes, reflecting both loyal customer satisfaction and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First and foremost, I have never ordered something and was disappointed. I usually purchase something from the bracelet line up. Secondly, how this company conducts themselves when nobody is looking... See more

Rated 5 out of 5 stars

Love the jewelry the Hero Company has and that a portion of all sales go to helping Veterans get service dogs! I have the dont tread on me ring and the hero bracelet (sorry but I had to replace the... See more

Rated 5 out of 5 stars

Absolutely love Hero and all the great Patriot products from tee shirts to jewelry and especially helping my brother veterans out with companionship of beautiful dogs. As a veteran I understand the ba... See more

Rated 5 out of 5 stars

Everything I have ordered has been beautifully made and I, and my husband, are so proud to wear our Hero Company purchases. What this company stands for and provides for the men and women who fight fo... See more


Company details

  1. Fashion Accessories Store
  2. Clothing Store
  3. Coffee Store

Written by the company

The Hero Company is a US Veteran owned business that helps to fund service and companion animals for Vets suffering with PTSD at ZERO cost to them. Many, many Veterans return home with serious trauma and Post Traumatic Stress Disorder (PTSD) that drastically changes their lives, with way too many taking their own lives battling this force alone. With no VA funding for service animals, many Veterans just cannot afford the cost of the trained dogs that they need.It is our way of fighting for our Heroes here at home. To date, we have raised over $1,500,000 dollars and will continue as we march towards our goal of $10 Million raised for Veterans in need. Buying from The Hero Company isn't a small act - it is intentionally being a Hero for our Heroes who need our help now. Thank you to all of you who have jumped in- we couldn't do this without you.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

121 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 22% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(121)

87 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy to purchase any of the…

Very easy to purchase any of the merchandise when I am interested in certain products. Have purchased multiple bracelets and two hats in the past so far. Very high quality products that I’m still very satisfied in. Nice products all around.

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

The Hero Company is AWESOME!

As a veteran I love to support veteran owned companies, especially those that give back to veterans; like the Hero Company. They make great products which I wear everyday.

June 1, 2026
Unprompted review
Rated 3 out of 5 stars

First I love the cause

First I love the cause, I am a combat veteran and a LEO Deputy Sheriff, I have chosen service my entire life.
The pieces are amazing looking, I have bought numerous bracelets and a few necklaces. However to be honest, I have not ordered any in a while because all but one of the bracelets I have bought are broken or lost. I love the concept of the magnetic clasp. However the magnets either fall out or loose their strength. The other issue is the bracelets with leather or cords the glue gives out and pulls out of the clasp. Lastly I had a beaded bracelet Morse Code which was my MOS in the Army O5H. The beads were on a piece of string, and it broke. I would pay more for better quality, that should not have been string, should have been wire that would of held up more then the 3 times I wore it. Again I would pay more for quality that last longer.
Do you have magnets I can buy and replace the ones that fell out or failed.
Thank you for what you do to help Vets,
I will try to continue to support you all as best I can.
Greg R.
Altamonte Springs, Fl.

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Hero just seems to be an all-around…

Hero just seems to be an all-around great company.
I love their mission. All of the bracelets that I have purchased or had purchased for me have held up very well and at a great price-point. Not to mention they are a great conversation starter if anyone ever makes a comment about any of the items they sell. This is a great way of passing on their message and mission.

June 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great people, Make a Great company!

Great products! Had 1 defective clasp, and another item came undone. One necklace, I simply didn’t like the feel, no issue with the quality!
ALL issues handled nicely and without delay or attitude! I now buy as gifts since I can only wear so much! Lol

June 21, 2026
Unprompted review
Rated 5 out of 5 stars

What a great company!

I've purchased many things from The Hero Company. I've been happy with every purchase. They respond quickly to any concerns you have and make it right. I've been a repeat customer for years now.

June 21, 2026
Unprompted review
Rated 5 out of 5 stars

Awesome Products

I have purchased many items for my husband. The necklace has a nice strong chain. The bracelets are built well and look great. I have very tiny wrists so I always look for the smaller bracelets for myself.
My dealings with customer service was ok.

June 21, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Mission helping veterans in…

Amazing Mission helping veterans in need of a therapy dog. As a disabled veteran And it is an honor do business with Hero. The items sold are great quality and i have never been disappointed. Please keep on with your mission

bill

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Longtime supporter

I have been a supporter of this company from the beginning as what they’re doing for our vets cannot be overlooked! As a Vietnam vet and survivor, their help cannot be overestimated!

June 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great cause

Great cause. I just lost my dog of 13 years. Heart broken.
This program means a lot to me because I believe in the power healing aspects of dogs.

June 21, 2026
Unprompted review

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