We are delighted with our Double Albany Bed the gorgeous dark grey fabric is a great colour and the finish is amazing. Not only is this bed beautiful to look at, but the craftsmanship is also appare... See more
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Was looking for 2 high sleepers for my girls and had actually found this bed,which was perfect, on a diff website but went hunting for a better price and came across this website. However what re... See more
Company replied
Ordered a metal bed frame which arrived with a big dent in the top of the headboard, no doubt occurring at some point during delivery. Emailed them over the weekend and was phoned back almost immed... See more
Company replied
Excellent experience from start to finish! My husband spoke to James to check stock prior to ordering, he was very knowledgable about the item and really helpful. The ordering process was simple and... See more
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Company details
- Furniture Store
- Bed Shop
- Bedroom Furniture Store
- Children's Furniture Store
- Garden Furniture Shop
- Office Furniture Store
Written by the company
Established in September 2013 The Home and Office Stores is a family run online furniture store dedicated to supplying value for money home, garden and office furniture for children and adults. We pride ourselves on quality, dependability, customer service and product support.
Contact info
9 Wayside Grove, HG2 8NR, Harrogate, United Kingdom
- 01423544757
- enquiries@thehomeandofficestores.co.uk
- www.thehomeandofficestores.co.uk
4.6
Excellent
81 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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🌟🌟🌟🌟🌟 Incredibly comfortable and well built🌟🌟🌟🌟🌟
We are delighted with our Double Albany Bed the gorgeous dark grey fabric is a great colour and the finish is amazing. Not only is this bed beautiful to look at, but the craftsmanship is also apparent, with the wooden feet and frame detail unlike any other bed. It’s very strong and extremely well made and so comfortable. Me and my husband put it together quite easily using the instructions provided.
We will definitely be recommending your products.
August 9, 2026
Unprompted review
Reply from The Home and Office Stores
Thank you so much for your fantastic 5-star review!
We’re very happy to hear how pleased you and your husband are with your Double Albany Bed. It’s wonderful to know that you love the dark grey fabric, as well as the unique wooden feet and frame detailing.
We are especially pleased that you’ve found the bed to be strong, comfortable and beautifully made, and that you were able to assemble it easily using the instructions provided.
Thank you for your kind words and for recommending our products. Your feedback means a great deal to us, and we hope you enjoy your new bed for many years to come!
Kind Regards from all our family team at The Home and Office Stores.
Brilliant!
Was looking for 2 high sleepers for my girls and had actually found this bed,which was perfect, on a diff website but went hunting for a better price and came across this website.
However what really made me chose these guys was the customer service reviews and im so glad i did.
Gave a quick call on a delivery query, spoke to rachel (i think was her name, apologies if not). She was fab and lovely to chat to. Was advised 10 to 14 days for delivery, they turned up in 8.
Been built a week now, the quality is amazing, the instructions were easy to follow and i have 2 very happy girls.
Thank you very much ❤️
July 1, 2026
Unprompted review
Reply from The Home and Office Stores
Thank you so much for your wonderful review! and full 5 star rating.
We're delighted to hear that you found us while searching for the best price and that our customer service helped make your decision. It means a lot that you took the time to mention Rachel—she is thrilled to know she made such a positive impression.
We're also so pleased your high sleepers arrived ahead of schedule and that the assembly instructions were easy to follow. Most importantly, knowing that your two girls are happy with their new beds is the best feedback we could ask for!
Thank you for choosing The Home & Office Stores and for sharing your experience. We truly appreciate your support and hope to be able to help you again in the future.
Kind Regards from all our family team at The Home and Office Stores.
I recently ordered a chest of drawers…
I recently ordered a chest of drawers and although there was a system glitch that allowed me to purchase an out-of-stock item, the way this company handled the situation was nothing short of exceptional.
I received a phone call, explaining what had happened and was offered either a full refund or the option to wait a couple of weeks for the item to come back in stock. As I was moving at the end of the month and the item wasn't urgent, I was happy to wait.
The moment it came back in stock, they called me again straight away and offered to dispatch it immediately. When I mentioned I was moving in five days and was worried it might be delivered to my old address after we have already moved, they didn't hesitate, they agreed to send it to my new address and coordinate delivery around my moving day. They even called me on the day of my move to check I had my keys and everything was ready before sending it out. That level of care and attention is genuinely rare.
The chest of drawers itself arrived in perfect condition, well packaged, solid quality, and honestly better than I expected for the price. I was pleasantly surprised to find it was made in Denmark.
I cannot fault this company at all. What could have been a frustrating experience turned into one of the best customer service interactions I've had. I will absolutely be a returning customer. Thank you so much to the whole team!
June 26, 2026
Unprompted review
Reply from The Home and Office Stores
Thank you so much for taking the time to leave such a thoughtful and detailed review.
Firstly, we'd like to apologise again for the initial stock issue. While we always aim to provide a seamless experience, we're delighted that our team was able to turn the situation around and support you throughout the process.
We understand how stressful moving home can be, so it was important to us that your chest of drawers arrived at the right place and at the right time. We're pleased we could coordinate everything around your moving schedule and provide some peace of mind during what is often a very busy period.
It's wonderful to hear that you're happy with the quality of the chest of drawers and that it exceeded your expectations, especially in terms of value and craftsmanship. We're proud of the products we offer and it's always rewarding to hear such positive feedback.
Your kind words about our team's communication and attention to detail mean a great deal to all of us. Providing excellent customer service is at the heart of what we do, and reviews like yours make it all worthwhile.
Thank you once again for your patience, understanding and support. We truly appreciate your custom and look forward to welcoming you back in the future.
Kind Regards from all our family team. The Home and Office Stores.
Excellent service...
Ordered a metal bed frame which arrived with a big dent in the top of the headboard, no doubt occurring at some point during delivery.
Emailed them over the weekend and was phoned back almost immediately. Replacement headboard received direct from manufacturer a couple of days later.
June 19, 2026
Unprompted review
Reply from The Home and Office Stores
Thank you for taking the time to leave us such a positive 5 star review. We're sorry that your bed frame arrived with damage to the headboard, but we're pleased we were able to resolve the issue quickly for you.
Providing prompt customer service and making sure any problems are put right as soon as possible is very important to us, so it's great to hear that the replacement headboard reached you within a couple of days.
We truly appreciated your patience and understanding, and we hope you enjoy your new bed frame for many years to come.
Kind Regards from all our family team. The Home and Office Stores.
Fantastic service
Fantastic service. Customer service was one of the best if not the best I've experienced. Within 24 hours of placing my order I had a call from Rachel who was polite, professional and friendly, she explained everything clearly about the delivery and communication I would receive in regards to my order. Very fast efficient delivery of my items. There was a little mix up on the day of delivery with the delivery company and Rachel had it dealt with within 10 minutes. I would highly recommend this company and will definitely be using them again.
March 30, 2026
Unprompted review
Reply from The Home and Office Stores
Thank you ever so much taking the time to leave us a full 5 star review rating along with positive feedback for your recent kids mid sleeper bed and mattress purchase from our independent family run store. It was truly a pleasure assisting you throughout the order process and updating you on the day of delivery. We look forward to speaking with you again and assisting you and your family in the future with any furniture needs that may arise. Kind Regards from all our family team. The Home and Office Stores.
Very happy customer
I bought an ottoman bed for my daughter. I paid to have it assembled too. The men that came were very professional, they arrived on time and worked very hard, The bed is amazing, we love it. All my daughter's toys are stored underneath. The mattress is super comfy too. Well worth the money. Thank you
March 10, 2026
Unprompted review
Reply from The Home and Office Stores
Thank you for entrusting us with your recent ottoman bed purchase for your daughter and for very kindly taking the time to leave us a full 5 star review rating along with positive feedback. We are pleased that you are happy with both the product quality and service received during the optional home assembly service. Ottoman storage beds are a great option for extra bedroom hidden storage space and certainly help with the difficult task of keeping children's bedrooms tidy. We look forward to speaking with you again in the future and assisting you and your family with any new furniture needs that may arise. Kind Regards from all our family team. The Home and Office Stores.
I’m really disappointed with my…
I’m really disappointed with my experience. When the bed arrived, one of the boxes was missing, meaning I couldn’t even assemble it properly.
On top of that, the colours of the parts that did arrive were different from what was advertised, which was really frustrating. It’s not what I expected at all.
I do want to mention that the customer service representative was very helpful and did everything she could to assist me, which I appreciate. However, the missing box and incorrect colours caused a lot of inconvenience and stress overall. Unfortunately, because of these issues, my overall experience has been disappointing.
March 4, 2026
Unprompted review
Reply from The Home and Office Stores
Thank you for your recent order and for taking the time to leave a review along with positive feedback for the assistance received in resolving the issues for you as quickly as possible via the manufacturer. We are truly sorry for the inconvenience caused due to one of the 5 boxes containing the side rails that had been misplaced by the carrier and did not arrive with the initial delivery. Also one of the boxes out of the 5 had the wrong colour foot board which upon investigation the box was labelled correct colour but the part was the wrong colour inside the box which occurred at the manufactures factory. Upon receiving the details from you this was promptly resolved by the manufacture the next working day with the correct coloured foot board and the missing box also arrived however they where the wrong colour side rails. This was then reported to us and again we worked with the manufacturer for a prompt resolve of which the correct side rails arrived on the day you requested along with collection of the incorrect parts in 2 boxes completing your order with all the correct coloured parts. Once again we are sorry for the issues and any inconvenience caused whilst everything was resolved for you via the manufacturer which would have taken 2 working days however your preferred delivery and collection was on Wednesday taking the resolve to 3 working days. Kind Regards from all our family team. The Home and Office Stores.
We bought a cheslyn bed on line from…
We bought a cheslyn bed on line from the Home and office stores. It was a good deal cheaper than other sites and so we reviewed the web address to make sure all was good. There were some mixed reviews but we went ahead and we were so pleased we did. We were particularly impressed with the service. I made a small error on the first order and with a quick call this was rectified. The delivery went like clock work and they were lovely to speak to on the phone. A genuine family business. Would recommend to my friends and family.
July 7, 2025
Unprompted review
Reply from The Home and Office Stores
Thank you for your recent bed frame purchase and for taking the time to provide feedback in the form of a 5 star review for the overall positive experience received. It was our pleasure assisting you with resolving the order error details, and updating you with the delivery information. We are pleased you are happy with your new bed frame along with the service provided and we look forward to assisting you and your family again in the future. Kind Regards from all our family team. The Home and Office Stores.
Great customer service and quality item
We bought a mid sleeper bed with furniture below just before Christmas for my son. Everything was going together nicely until I realised 1 of the drawer runners had a wheel missing. I contacted the home and office stores using the email they contacted me on for the delivery and they couldn't of been more helpful in getting it sorted. I knew it was the Christmas period and they would need to contact the manufacturer so was more than happy to wait for the replacement part. Their communication throughout was brilliant both through email and over the phone. Remember we're all human and things do go wrong, I suspect the negative reviews on here are people that either expect too
much or damage items in build. Read the T&C's to understand returns policy. I would use them again based on both the quality of the item and the brilliant customer service received.
January 8, 2025
Unprompted review
Reply from The Home and Office Stores
Thank you for entrusting us with your recent new mid sleeper bed purchase for your son and for kindly leaving us a full 5 star review rating and positive feedback for both the product quality and service received. We very much appreciated your patience and understanding over the Christmas to new year period whilst the manufacturer was closed. It was truly a pleasure speaking with you and resolving the replacement part via the manufacturer as quickly as it was possible. We look forward to assisting you and your family again in the future. Kind Regards from all our family team. The Home and Office Stores.
Top notch products and customer service
I ordered 2 desks online and was contacted about an hour later by a friendly rep to check to see if delivery the next day would be convenient for me. The delivery company they used also gave me a good time slot and contacted me half an hour before delivery.
I did unfortunately have an issue with one of the LED strips that came with the desk, but one email later and they'd dispatched a new LED strip out the next day which worked great. Overall I am very happy with the quality of the product and the customer service has been the best you can ask for.
December 2, 2024
Unprompted review
Reply from The Home and Office Stores
Thank you ever so much for very kindly taking the time to leave us a full 5 star review along with positive feedback for your recent order of 2 popular gaming desks. It was truly a pleasure assisting you throughout the order process and resolving the reported issue with the LED light strip. We where pleased to hear the replacement arrived with you safely the next day and both desks assembly where complete and that you are happy overall with the product quality and service received. We look forward to assisting you again in the future should any new furniture needs arise. Kind Regards from all our family team. The Home and Office Stores.
Excellent service
Excellent service. Arrived on time. Built the bed and took away all the packaging. Left the room clean and tidy.
The bed is very well constructed, will last my grandson for many years.
I will definitely use them again.
November 14, 2024
Unprompted review
Reply from The Home and Office Stores
Thank you for taking the time to leave us a full 5 star review rating along with positive feedback for your recent purchase of your grandson new bed. We very much appreciate your kind feedback and are pleased you are happy with the bed and the home assembly service, which eliminates the stress and worries of building large pieces of furniture. We look forward to speaking with you again in the future and assisting you with any furniture requirements you may have. Kind Regards from all our family team. The Home and Office Stores.
Excellent customer service
It’s rare these days to receive such a personal and reliable service.
Cannot praise the experience highly enough. Would absolutely order again.
Kids high sleeper bed.
November 1, 2024
Unprompted review
Reply from The Home and Office Stores
Thank you for entrusting us with your recent high sleeper bed purchase and for very kindly taking the time to leave us a full 5 star review along with positive feedback for the serviced you have received. It was truly a pleasure assisting you throughout the order process and we look forward to assisting you and your family again in the future with any furniture needs you may have. Kind Regards from all our family team. The Home and Office Stores.
Inferior quality and bad customer…
Inferior quality and bad customer service. I ordered a bed that was very bad quality and the color was different from the picture. I wanted to return it back but I couldn't. Return costs are too high for me. Do not buy, do not recommend.
November 6, 2024
Unprompted review
Reply from The Home and Office Stores
Thank you for your recent purchase of a large budget friendly king size fabric bed and for taking the time to write a review. During our emails and telephone communications you made us aware that you would like to return the item as the colour was not a dark enough shade of grey. At no point during any of our communications did you inform us that you where not happy with the product quality in anyway this was only raised in this review after you advised us unless you received a free collection and return a negative review would be posted. As discussed large items are very costly to deliver and due to your change of mind the return costs where your responsibility and also the safe return of the item as advised in our terms and conditions. We are truly sorry we are unable to offer a free return due to your change of mind of which this information was available to you prior to placing your order. If you change your mind and would like to return the item to us all the information has been provided but if you need any further assistance with the return please do not hesitate to contact us. Kind Regards from all our family team. The Home and Office Stores.
Great customer service
Great customer service. I inadvertently selected the wrong thing, they called me, got photos, contacted the manufacturers and got the right thing. Kind, knowledgeable and good and quick service. Thank you
November 20, 2023
Unprompted review
Reply from The Home and Office Stores
Thank you for your recent purchase from our independent family store and for kindly taking the time to leave us a full 5 star review rating along with positive feedback for the service you have received. It is always very gratifying being able to assist our customers in purchasing the correct item and it was our pleasure speaking with you and fulfilling your order. We look forward to assisting you and your family in the future with any new furniture needs that may arise. Kind Regards from all our family team. The Home and Office Stores.
Excellent customer service
Great prices, excellent customer service, above and beyond. Would highly recommend!
November 2, 2023
Unprompted review
Reply from The Home and Office Stores
Thank you for taking the time to very kindly leave us a full 5 star review rating along with positive feedback for your recent mid sleeper bed purchase. It was a pleasure speaking with you throughout the order process and we look forward to assisting you again in the future with any new furniture needs that may arise. Kind Regards from all our family team. The Home and Office Stores.
Inferior quality & bad customer…
Inferior quality and bad customer service. The bed fell apart after limited use with guest. I was told I had mistreated the bed! I was forced into buy-in more spare parts and the same thing happened, whereupon I was told as I bought more parts I was admitting it was my fault!
August 14, 2023
Unprompted review
Reply from The Home and Office Stores
Thank you for your past order and we are very sorry to hear after all the speedy support, advice and parts supplied at cost price after you accepted the manufacturers findings to help you resolve the first damage caused from accidental damage you then found our service to be bad and posted your review before the manufacturer had the chance to even asses the second instance of damaged you had reported. The information was only provided to us in multiple emails by you on Monday 14th August starting @ 10:01am though to 10:23am and the manufacture responded the very next day on Tuesday 15th August and the information sent straight to you at 13:32pm. Regarding your product comments the bed did not fall apart and the photos you provided which where assessed by the manufacturer and ourselves conclusively proved the bed has not been fully or correctly assembled as bolts where only partially tightened for example in the headboard and side rail and vital parts such as the large washers which prevent the small headed bolts crushing the metal tubing had not been used on vital parts of the cross rail and centre rail assembly, these are also the parts which where damaged though over tightening, crushing and twisting the cross rails and centre rail as it had not been correctly assembled with all the parts needed as advised in the assembly instructions. Further issues where caused by the bed been allowed to slide around on the rug which is not fit for the purpose it is being used for positioned on a hardwood floor with low friction properties which in the photos provided clearly show the bed and rug have both been sliding and moving around allot even dragging the bedside unit which is also partially on the rug causing lateral forces on the bed centre legs dragging them out of a vertical supportive position, and causing twisting damage to the central bed frame structure. During your calls to us which where answered every time you unfortunately felt it was ok to use highly abusive and offensive language verbally abusing multiple members of staff which you had to be advised we would not continue to accept such unacceptable language which you continued to your very last words hanging up on us giving us no chance to even discuss the manufacturers latest findings with you. Even after how you have communicated with us we are offering you an olive branch and as advised if you would like to check though all the parts and provide us with a full list you require we will request the pricing and availability and order the parts from the manufacturer for you and provide them at cost price so you can fully disassemble the bed frame and reassemble it correctly as per the assembly instructions. However you would also still need to purchase a suitable fit for purpose none slip rug or none slip furniture pads as previously advised which is suitable for preventing the bed and or rug from sliding around on your type of flooring or further damage will occur again as beds are not designed to be sliding around when in use or when not in use. I truly hope after you have gone though the points made by the manufacturer yesterday and see where the assembly mistakes have happened you can then contact us so we can assist you further with the replacement parts. Kind Regards from all our family team. The Home and Office Stores.
Superb customer service
Superb customer service - knowledgable sales team, friendly and efficient - great prices too and really good quality. Very pleased I found this company - the bed I ordered was just what I was looking for - great value for my money
July 3, 2023
Unprompted review
Reply from The Home and Office Stores
Thank you for entrusting us with your recent bed purchase and for very kindly taking the time to leave us a full 5 star review rating along with all round positive feedback. It was our pleasure assisting you thought out the order and your very kind feedback is greatly appreciated thank you. We are very pleased that the bed frame is just what you where looking for and that you are happy with both the product quality and service received. We look forward to speaking with you again in the future and assisting you and your family with any new furniture needs that may arise. Kind Regards from all our family team. The Home and Office Stores.
Excellent Customer Service
I needed to call The Home and Office Store because of a technical issue with ordering on their website and James clearly and concisely helped with the query.
He then gave me details of the delivery process so I knew what to expect. The order received in perfect condition.
A pleasure to deal with this company.
May 19, 2023
Unprompted review
Reply from The Home and Office Stores
Thank you for very kindly taking the time to leave us a full 5 star review rating along with positive feedback for your recent garden furniture set purchase from our independent family run store. It was our pleasure assisting you throughout the order process and we look forward to assisting you and your family again in the future with any furniture needs that may arise. Kind Regards from all our family team. The Home and Office Stores.
Excellent company to buy from.
Excellent company to buy from. Quick delivery and great customer service. A pleasure to deal with.
May 18, 2023
Unprompted review
Reply from The Home and Office Stores
Thank you for your recent purchase and for kindly taking the time to leave us a full 5 star review along with positive feedback for the service received. It was our pleasure assisting you throughout the order process and we look forward to assisting your family again in the future with any furniture needs that may arise. Kind Regards from all our family team. The Home and Office Stores.
Best customer service I have…
Best customer service I have experienced in years. We have recently purchased a a full set of bedroom furniture from Home & Office. James is so helpful. He made sure we had all the information we needed. We noticed a small flaw in one of the parts of the bed and he had it replaced within 24 hours. Perfect 👍. I would definitely recommend and I will always look at home & office first before buying any furniture in future.
February 15, 2023
Unprompted review
Reply from The Home and Office Stores
Thank you for very kindly taking the time to leave us a full 5 star review rating and positive feedback regarding the service you received during your recent bedroom furniture set purchase. It has been our pleasure assisting you throughout the order process and after sale service whilst the replacement part was resolved. We look forward to assisting you and your family again in the future with any furniture needs you may have. Have a wonderful Easter, Kind Regards from all our family team. The Home and Office Stores.
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