Easy website to navigate. My Denby casserole dish was a steal at £76, no-one else could match this. My parcel arrived quickly and was well packed. Kept updated with progress from placing order thro... See more
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Review summary
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Amazing experience .. placed an order for a birthday gift and then realised the delivery will miss the birthday so I emailed the company and Chloe replied right away. She kept me informed whilst commu... See more
Company replied
Amazing customer service. We ordered last minute for a trip away but they weren't offering next day delivery. I sent an email asking if I could pay more for express. Chloe responded and fast tracked i... See more
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Bought a beautiful Nickel floor lamp at a fraction of the price I had seen it elsewhere , it was on additional offer at the start of January at The Homeware Outlet ( which I had stumbled across whi... See more
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Company details
Written by the company
Upgrade your interior aesthetics with The Homeware Outlet’s exclusive offers of up to 60% off from your favourite brands. Our seasonal edits keep you up to date on stylish décor trends or you can shop our range of covetable classics. With everything from designer soft furnishings to sumptuous bedding and unique kitchenware, The Homeware Outlet makes it possible to truly elevate your space.
Contact info
United Kingdom
- www.thehomewareoutlet.com
4.6
Excellent
268 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from The Homeware Outlet
Thank you so much for taking the time to leave a review!
We’re delighted to hear your order arrived quickly and that you were happy with the price.
If there’s anything else we can help with, please don’t hesitate to get in touch.
With best wishes,
The Homeware Outlet
Fantastic brands and product at great…
Fantastic brands and product at great prices.
Thank you.
November 18, 2025
Reply from The Homeware Outlet
Thank you so much for your kind review.
We are thrilled to hear you are enjoying our range of brands and products. If you ever need anything else, we’re here to help.
With best wishes,
The Homeware Outlet
Pleased with items and quick delivery
I am pleased with items ordered and the speed and efficiency of parcel delivery
November 17, 2025
Reply from The Homeware Outlet
Hi Lynn,
Thank you for your 5-star review! We’re very pleased to hear that your items arrived quickly and efficiently and that you’re happy with your order 🤩
With best wishes,
The Homeware Outlet
Reply from The Homeware Outlet
Thank you for taking the time to leave such a lovely review!
We're really pleased to hear you’re happy with the product and our speedy delivery.
With best wishes,
The Homeware Outlet
Happy customer
Fast dispatch and great package. Great addition to my Denby dining set. Really happy with my purchase.
November 17, 2025
Unprompted review
Reply from The Homeware Outlet
Thank you so much for your lovely review Frank!
We’re delighted to hear your order arrived quickly and that you’re pleased with the packaging. It’s wonderful to know your new piece makes a great addition to your Denby dining set.
We really appreciate your feedback and are so glad you’re happy with your purchase!
With best wishes,
The Homeware Outlet
Reply from The Homeware Outlet
Thank you so much for taking the time to leave us a review!
I am thrilled to hear you were pleased with the service provided, if we can help with anything else, do let us know.
With best wishes,
The Homeware Outlet
really helpful friendly staff
October 22, 2025
Reply from The Homeware Outlet
Thank you so much for your kind words Susie!
We’re delighted to hear that you found our team helpful and friendly — providing great service is always our top priority. We really appreciate you taking the time to share your feedback!
With best wishes,
The Homeware Outlet
Good service
September 24, 2025
Reply from The Homeware Outlet
Thank you so much for taking the time to leave a review!
We're delighted to hear that you were pleased with the service provided.
If there’s ever anything more we can do for you, please don’t hesitate to get in touch.
With best wishes,
The Homeware Outlet
Very happy with product and service
Very happy with product and service, thank you.
September 19, 2025
Reply from The Homeware Outlet
Thank you for taking the time to leave a lovely review. We’re pleased to hear you’re happy with both the product and our service.
If you need anything further, please don’t hesitate to get in touch.
With best wishes,
Paige
Not happy!
I ordered two items, but was only sent one. I was willing to give them the benefit of the doubt. After a phone call, I was told that I would be refunded. Days later, there is no sign of a refund. I will not be purchasing from this company again.
September 12, 2025
Unprompted review
Reply from The Homeware Outlet
We’re very sorry to hear about your recent experience. This certainly isn’t the level of service we aim to provide, and I completely understand how frustrating it must have been to receive only part of your order and then experience a delay with your refund.
Once a refund has been processed, it can take a few working days to appear in your account, depending on your payment provider. If you have any trouble locating it, please don’t hesitate to contact our team — we’ll be happy to assist further.
We do take feedback like this seriously and will continue working hard to ensure our customers receive the smooth and reliable service they expect.
With best wishes,
The Homeware Outlet
The customer service team sorted out my…
The customer service team sorted out my issue promptly. Excellent company.
August 19, 2025
Reply from The Homeware Outlet
Thank you so much for your wonderful 5-star review, Deborah! We're thrilled to hear that our customer service team was able to resolve your issue promptly. It's feedback like yours that motivates us to maintain our high standards of service.
We truly value your kind words about us being an "excellent company" - that means the world to us!
If you need anything else in the future, please don't hesitate to reach out. We're always here to help.
Warm regards,
Sarah
Customer Service Manager
Reply from The Homeware Outlet
Thank you so much for your kind feedback Zee!
We’re delighted to hear that you’re happy with both our products and the service you’ve received.
Providing a great experience means so much to us, and your feedback is genuinely appreciated.
With best wishes,
The Homeware Outlet
Dreadful refund process
I bought a beautiful lampshade from this company only for them to send the completely wrong item. I requested that it be returned which was fine but then I was told I would have to wait 10 days for my refund. Now if this was a case of me not liking the item and returning then fine but this was their mistake. I should have received my refund much quicker.
I waited the 10 days for the refund and I even gave them the benefit of the doubt and waited 10 working days. During that time I was told I would hear from the warehouse as to why they sent the wrong item and heard nothing. It didn’t surprise me that there were no lampshades left that I ordered.
I have now called today to ask where my refund is and have been told that unfortunately it wasn’t processed. This is now nearly a month that this company have had my money. This was their mistake and I as the customer have had to follow up. I have to say the customer service person Yasmine I spoke to could not have been more helpful but whomever is running that company needs to sort out their processes. Very poor, very poor indeed and I will not be buying from them again. Seems to me the delayed refund process is another way of making money while my money sits in their bank account.
August 27, 2025
Unprompted review
Reply from The Homeware Outlet
Thank you for taking the time to share your experience with us, Sally. I'm truly sorry about the issues you encountered with your lampshade order and the subsequent refund process. You're absolutely right - receiving the wrong item and then facing delays with your refund is incredibly frustrating, especially when it was our mistake.
I want to personally apologise for this disappointing experience. The delays you faced with your refund are completely unacceptable, and your feedback highlights some serious gaps in our processes that need immediate attention. I'm grateful that Yasmin was helpful, but recognise that this doesn't make up for the overall poor experience.
We're taking your feedback very seriously and are implementing changes to ensure refunds for our errors are processed immediately. I've also requested a review of our warehouse procedures to prevent incorrect items from being sent out.
I am aware Yasmin has organised for your refund to now be processed, with this being expedited in light of our initial failures. While I understand we've lost your trust, we're committed to doing better.
Kindest Regards,
Sarah
Customer Service Manager
Amazing customer service
Amazing customer service. We ordered last minute for a trip away but they weren't offering next day delivery. I sent an email asking if I could pay more for express. Chloe responded and fast tracked it to us at no extra charge. Really happy and would definitely use again! 10 stars!!!
August 19, 2025
Unprompted review
Reply from The Homeware Outlet
Thank you so much for your wonderful review, Richard! 🌟 We're thrilled that Chloe was able to help get your order to you in time for your trip. Going the extra mile for our customers is what we're all about, and it's fantastic to hear that the experience worked out so well for you. Your kind words and 10-star rating mean the world to us! 🙏 We look forward to serving you again soon!
Warmest Regards,
Sarah
Customer Service Manager
First time of ordering from the…
First time of ordering from the Homeware Outlet and was super happy with the product
(Kitchen knives), price, communication and delivery.
Really nice to see good old fashioned customer service with items actually in stock and not waiting weeks for dispatch.
Very happy to recommend.
July 22, 2025
Reply from The Homeware Outlet
Thank you so much for taking the time to leave this wonderful five-star review, Richard! We're absolutely thrilled to hear that you had such a positive experience with our kitchen knives, pricing, communication, and delivery. It means the world to us that you appreciated our commitment to good old-fashioned customer service - that's exactly what we strive for! We believe that having items in stock and ready to ship is just part of treating our customers right. Thanks again for your kind recommendation, and we look forward to serving you again soon!
Warmest regards,
Charlotte
Customer Service Advisor
Amazing experience .
Amazing experience .. placed an order for a birthday gift and then realised the delivery will miss the birthday so I emailed the company and Chloe replied right away. She kept me informed whilst communicating with the warehouse who did an amazing job despatching it super fast.. really grateful and Chloe is someone every business should have !!
August 11, 2025
Unprompted review
Reply from The Homeware Outlet
Thank you so much for your wonderful 5-star review, Lucie! We're thrilled that Chloe was able to help get your birthday gift delivered on time. Our team takes great pride in providing exceptional service, and we're so happy we could come through for you. Your kind words about Chloe will be shared with her and our entire team - feedback like yours truly makes our day! We hope the birthday celebration was special.
Warmest regards,
Charlotte
Customer Service Advisor
Reply from The Homeware Outlet
Thank you so much for your wonderful 5-star review, Christine! ✨ We're thrilled to hear that your order arrived promptly and that you're happy with the quality. 📦 We work hard to ensure quick shipping and high-quality products for all our customers. Your feedback means a lot to us!
Warm Regards,
Sarah
Customer Service Advisor
Reply from The Homeware Outlet
Thank you so much for your kind words Margaret!
We're absolutely delighted to hear that everything went smoothly from order to delivery. It means a lot to us to know you had a seamless experience – that's exactly what we strive for!
If there's anything we can help with in the future, please don't hesitate to reach out.
With best wishes,
The Homeware Outlet
Supplied faulty light then made return…
Supplied faulty light then made return v difficult. Customer service not responsive. Return postage not paid.
July 18, 2025
Unprompted review
Reply from The Homeware Outlet
Thank you for taking the time to share your feedback Gemma.
We are really sorry to hear about your recent experience and the frustration it caused.
Having reviewed this further, it appears we did respond the day after your initial message to request a photo or video of the fault so we could assist you further, but it seems that email may not have reached you — our sincere apologies if this caused any delay or confusion.
We always want to ensure that faulty items are resolved quickly and fairly, and we are very sorry if that wasn’t reflected in your case. If you’re still experiencing issues or haven’t yet been able to resolve this with us, we would be very grateful if you could get back in touch so we can help further.
With best wishes,
Chloe
Customer Care Advisor
Ordered 4 plates
Ordered 4 plates - all arrived chipped despite being wrapped in bubble wrap.
June 17, 2025
Reply from The Homeware Outlet
Thank you for taking the time to share your feedback Andrew.
I'm so sorry to hear that your plates arrived damaged.
We understand how disappointing this must be, especially when everything was carefully wrapped. While we do our best to ensure items are securely packaged, occasionally things can go wrong in transit—and we sincerely apologise that this was the case with your order.
I’ve reviewed your order and can see that we responded promptly and provided a resolution in line with our standard policy. We always aim to put things right as quickly as possible when issues arise, and I hope we were able to assist you on this occasion.
If there’s anything further we can help with, please don’t hesitate to reach out.
With best wishes,
The Homeware Outlet
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