Bought a beautiful Nickel floor lamp at a fraction of the price I had seen it elsewhere , it was on additional offer at the start of January at The Homeware Outlet ( which I had stumbled across whi... See more
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Review summary
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Reviews shaping this summary
Amazing customer service. We ordered last minute for a trip away but they weren't offering next day delivery. I sent an email asking if I could pay more for express. Chloe responded and fast tracked i... See more
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Amazing experience .. placed an order for a birthday gift and then realised the delivery will miss the birthday so I emailed the company and Chloe replied right away. She kept me informed whilst commu... See more
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Easy website to navigate. My Denby casserole dish was a steal at £76, no-one else could match this. My parcel arrived quickly and was well packed. Kept updated with progress from placing order thro... See more
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Company details
Written by the company
Upgrade your interior aesthetics with The Homeware Outlet’s exclusive offers of up to 60% off from your favourite brands. Our seasonal edits keep you up to date on stylish décor trends or you can shop our range of covetable classics. With everything from designer soft furnishings to sumptuous bedding and unique kitchenware, The Homeware Outlet makes it possible to truly elevate your space.
Contact info
United Kingdom
- www.thehomewareoutlet.com
4.6
Excellent
273 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing experience .
Amazing experience .. placed an order for a birthday gift and then realised the delivery will miss the birthday so I emailed the company and Chloe replied right away. She kept me informed whilst communicating with the warehouse who did an amazing job despatching it super fast.. really grateful and Chloe is someone every business should have !!
August 11, 2025
Unprompted review
Reply from The Homeware Outlet
Thank you so much for your wonderful 5-star review, Lucie! We're thrilled that Chloe was able to help get your birthday gift delivered on time. Our team takes great pride in providing exceptional service, and we're so happy we could come through for you. Your kind words about Chloe will be shared with her and our entire team - feedback like yours truly makes our day! We hope the birthday celebration was special.
Warmest regards,
Charlotte
Customer Service Advisor
Reply from The Homeware Outlet
Thank you so much for your wonderful 5-star review, Christine! ✨ We're thrilled to hear that your order arrived promptly and that you're happy with the quality. 📦 We work hard to ensure quick shipping and high-quality products for all our customers. Your feedback means a lot to us!
Warm Regards,
Sarah
Customer Service Advisor
Reply from The Homeware Outlet
Thank you so much for your kind words Margaret!
We're absolutely delighted to hear that everything went smoothly from order to delivery. It means a lot to us to know you had a seamless experience – that's exactly what we strive for!
If there's anything we can help with in the future, please don't hesitate to reach out.
With best wishes,
The Homeware Outlet
Supplied faulty light then made return…
Supplied faulty light then made return v difficult. Customer service not responsive. Return postage not paid.
July 18, 2025
Unprompted review
Reply from The Homeware Outlet
Thank you for taking the time to share your feedback Gemma.
We are really sorry to hear about your recent experience and the frustration it caused.
Having reviewed this further, it appears we did respond the day after your initial message to request a photo or video of the fault so we could assist you further, but it seems that email may not have reached you — our sincere apologies if this caused any delay or confusion.
We always want to ensure that faulty items are resolved quickly and fairly, and we are very sorry if that wasn’t reflected in your case. If you’re still experiencing issues or haven’t yet been able to resolve this with us, we would be very grateful if you could get back in touch so we can help further.
With best wishes,
Chloe
Customer Care Advisor
Ordered 4 plates
Ordered 4 plates - all arrived chipped despite being wrapped in bubble wrap.
June 17, 2025
Reply from The Homeware Outlet
Thank you for taking the time to share your feedback Andrew.
I'm so sorry to hear that your plates arrived damaged.
We understand how disappointing this must be, especially when everything was carefully wrapped. While we do our best to ensure items are securely packaged, occasionally things can go wrong in transit—and we sincerely apologise that this was the case with your order.
I’ve reviewed your order and can see that we responded promptly and provided a resolution in line with our standard policy. We always aim to put things right as quickly as possible when issues arise, and I hope we were able to assist you on this occasion.
If there’s anything further we can help with, please don’t hesitate to reach out.
With best wishes,
The Homeware Outlet
Great. Can’t fault them
Can’t fault them. Easy website, great prices and when one item arrived broken customer service was amazing. They sent a replacement without fuss and very quickly. Would highly recommend.
May 19, 2025
Reply from The Homeware Outlet
Thank you so much for your lovely review Hattie! 🥰
We're thrilled to hear that you found our website easy to use and our prices great. We're especially pleased that our customer service could step in and resolve the issue with your broken item quickly and smoothly — that's exactly the experience we aim to provide.
Your recommendation means a lot to us, and we hope to welcome you back again soon!
Warm regards,
Phoebe
The Homeware Outlet Team
Reply from The Homeware Outlet
Thank you so much for your kind words!
We're thrilled to hear you love the products and appreciate their quality and timeless style.
It means a lot to us that you've taken the time to share your experience.
We hope they bring you joy for years to come!
With best wishes,
Chloe
Customer Care Advisor
The Homeware Outlet - purchased plates
Easy site to navigate. Simple to purchase. Great items well packed. Really pleased with my new plates
May 19, 2025
Reply from The Homeware Outlet
Thank you so much for your kind words Elm!
We're delighted to hear that you found the site easy to use and that your new plates arrived safely and well packed. It's wonderful to know you're so pleased with your purchase.
We really appreciate you taking the time to leave a review and hope you enjoy your new items for years to come!
With best wishes,
Chloe
Customer Care Advisor
Excellent product and wonderfully…
Excellent product and wonderfully packed and delivered. Very happy
May 21, 2025
Reply from The Homeware Outlet
Thank you so much for your lovely feedback Rosie!
We're thrilled to hear that you're happy with your product and that it arrived safely and beautifully packaged. It's always great to know when we've got it right!
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
With best wishes,
Chloe
Customer Care Advisor
Rubbish quality nothing like advert
Rubbish quality nothing like advert, was told I would get a full refund in 2days 5 days later still no refund I would advise nobody to shop with Homewear.
May 12, 2025
Unprompted review
Reply from The Homeware Outlet
Thank you for taking the time to share your feedback with us Parky.
We're really sorry to hear that you were disappointed with the quality of your order and the delay in receiving your refund — we completely understand how frustrating this must be.
We typically advise that refunds can take up to 7–10 days to be processed and appear back in your account, depending on your payment provider.
We’d really like to look into this for you and ensure everything is progressing as it should. If you're happy to share your order number or any further details by contacting our customer care team directly, we’ll be able to investigate this as a priority.
Thanks again for your feedback — we genuinely value it, and we’re keen to make things right.
With best wishes,
Chloe
Customer Care Advisor
Amazing customer service
Amazing customer service - thank you, Chloe! A wide range of items at amazing value. Would DEFINITELY recommend shopping here.
May 8, 2025
Unprompted review
Reply from The Homeware Outlet
Thank you so much for your lovely review Lindsay!
We’re thrilled to hear you had such a positive experience - Chloe will be absolutely delighted to know she made such a positive impact, and we’ll be sure to share your kind words with her.
It’s fantastic to hear you’d recommend us — thank you so much! We hope to welcome you back again soon!
With best wishes,
Phoebe
Customer Care Advisor
Mason Cash bargain
I love my Mason Cash mixing bowl and I got it at a really good price.
April 22, 2025
Reply from The Homeware Outlet
Thank you for your lovely review!
We're so pleased to hear that you love your Mason Cash mixing bowl—and even better that you got it at a great price!
It's such a timeless kitchen essential, and we're thrilled it’s found a happy home with you.
Thank you again for your kind words and for choosing us!
With best wishes,
Chloe
Customer Service Advisor
Top quality products at the best price…
Top quality products at the best price around! Quick delivery....perfect...thank you.
April 22, 2025
Reply from The Homeware Outlet
Thank you so much for your wonderful review Diane!
We're delighted to hear you were happy with the quality of the products, the great prices, and our delivery service. Knowing everything was just right really means a lot to us!
Thank you again for your kind words and for shopping with us — we hope to welcome you back again soon.
With best wishes,
Chloe
Customer Care Advisor
Reply from The Homeware Outlet
Thank you for your lovely review Tony!
We are so happy you loved the pieces and were pleased with the prices and delivery. We hope you enjoy your new homeware! 🏡✨
Best wishes,
Phoebe
The Homeware Outlet Team
Highly recommend
Easy to use website.Great value for money Even with delivery charge was still the cheapest price.Quick delivery.would highly recommend
March 28, 2025
Reply from The Homeware Outlet
Thank you so much for your kind 5-star review!
We’re delighted to hear you found the website easy to use and that you were happy with the value and service provided. It’s wonderful to know everything arrived quickly and at a great price – even with delivery included. We really appreciate your recommendation!
Best wishes,
The Homeware Outlet Team
Reply from The Homeware Outlet
Thank you for sharing such lovely feedback Arianna!
We are very pleased to hear that you were happy with the great customer service you received, and we will ensure your kind review is shared with our wonderful customer service team.
Please don't hesitate to let us know if there is anything more that we can assist you with, as we will be most happy to help!
With best wishes,
Yasmin
Reply from The Homeware Outlet
Thank you for sharing your kind review Sonia.
We are very pleased to hear that you enjoyed using our service, and the products we have on offer for our customers.
We hope you enjoy these gifts in your home!
With best wishes,
Yasmin
Communication and delivery time fast
Communication and delivery time fast. Customer service was also excellent. Good selection of products at reasonable prices.
February 21, 2025
Reply from The Homeware Outlet
Thank you for taking the time to leave your feedback. We are so pleased to hear that you had a pleasant experience in every aspect, and enjoyed browsing through our range of products.
We hope to serve you again in the future, and if there is at all anything else that I can do for you at all, please do not hesitate to get in touch.
With best wishes,
Charlotte
Reply from The Homeware Outlet
Thank you for your wonderful 5-star review, Alan! ⭐ We're thrilled to hear that you've had such a positive first experience with The Homeware Outlet. 🎉 Your kind words about us being "fab" mean a lot to us! We can't wait to serve you again in the future and continue exceeding your expectations. Thank you for choosing us!
Warmest Regards,
Louise
Customer Service Advisor
Reply from The Homeware Outlet
Thank you so much for your positive review! We're thrilled to hear that you had a great experience ordering with us, including our communication, pricing, and delivery. We truly appreciate your support and hope to welcome you back soon!
Best wishes,
Jess
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