Bought a beautiful Nickel floor lamp at a fraction of the price I had seen it elsewhere , it was on additional offer at the start of January at The Homeware Outlet ( which I had stumbled across whi... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Amazing customer service. We ordered last minute for a trip away but they weren't offering next day delivery. I sent an email asking if I could pay more for express. Chloe responded and fast tracked i... See more
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Amazing experience .. placed an order for a birthday gift and then realised the delivery will miss the birthday so I emailed the company and Chloe replied right away. She kept me informed whilst commu... See more
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Easy website to navigate. My Denby casserole dish was a steal at £76, no-one else could match this. My parcel arrived quickly and was well packed. Kept updated with progress from placing order thro... See more
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Company details
Written by the company
Upgrade your interior aesthetics with The Homeware Outlet’s exclusive offers of up to 60% off from your favourite brands. Our seasonal edits keep you up to date on stylish décor trends or you can shop our range of covetable classics. With everything from designer soft furnishings to sumptuous bedding and unique kitchenware, The Homeware Outlet makes it possible to truly elevate your space.
Contact info
United Kingdom
- www.thehomewareoutlet.com
4.6
Excellent
273 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bright and cheerful ...
Good service, well packaged on arrival. The quality of the ceramic is less than I expected. The plates are quite lightweight and the design of the sheep questionable! Having purchased many of this ceramic pottery in the past in Italy and elsewhere, I was a bit disappointed to be honest in the quality. But they are bright and cheerful and remind me of Italy....
September 23, 2024
Reply from The Homeware Outlet
Thank you for your feedback, Elizabeth! We're glad you liked the service and packaging, but we're sorry the quality and design didn't meet your expectations. We'll pass your comments to our supplier for improvement. We hope the plates still bring some Italian cheer to your home!
Best wishes,
Jess
Good quality
Came really quickly, exactly as described. Good prices, good quality products
August 27, 2024
Reply from The Homeware Outlet
Thank you so much for taking the time to leave a lovely review! We are so pleased to hear everything arrived swiftly and as exactly as you had expected it to!
We look forward to welcoming you back to The Homeware Outlet in the future! 😊
Best wishes,
Anna
Great products and services
First time user - reasonably priced quality products. Fast delivery and well packed. Most impressive was great customer service - responsive and friendly. Thanks Anna for all her assistance. I will definitely use Homeware Outlet again. Best wishes
August 27, 2024
Reply from The Homeware Outlet
Thank you so much for your kind words!
We're thrilled to hear you were happy with your items and the service received!
It’s especially wonderful to know that Anna and our customer service team made a great impression. We’ll be sure to pass along your thanks to her and we look forward to assisting you again in the future!
Best wishes,
Emily
Reply from The Homeware Outlet
Thank you so much for your kind review, Gianluca! We're thrilled to hear that you were pleased with the fast delivery, great price, and high-quality product. We hope to see you again soon!
Best wishes,
Jess
Reply from The Homeware Outlet
Thank you for your lovely review, Sarah! We are thrilled to hear you had such a wonderful experience shopping with us! We hope to see you again soon 🛍️
Best wishes,
Jess
Non arrival
The item was dispatched to the delivery company but did not arrive. This has never happened before with this delivery company who I have used many times before.
August 19, 2024
Reply from The Homeware Outlet
We're very sorry to hear your order did not arrive with you, Andy, we completely appreciate how disappointing this is. We aim for our courier to provide a thorough delivery service so when this isn't carried out we aim to rectify issues as quickly as possible.
From taking a look into this, I can see you have spoken to our Customer Care team who, as we unfortunately had no further stock available to send a replacement, promptly organised a refund for the order and shipping fees and this should be arriving with you shortly, if it hasn't already.
Once again we are very sorry for the inconvenience caused by this, if there's anything else we can help with please don't hesitate to let us know.
Best wishes,
Jess
Courier lost original order
Courier lost original order - item replaced on next day delivery by The Homeware outlet with no fuss.
July 23, 2024
Reply from The Homeware Outlet
Hi Ali,
Thank you so much for taking the time to leave a lovely review!
It is such a shame your original order went missing, however, we are very glad we were able to get it sorted for you!
Please do not hesitate to reach out if we can be of any further assistance and we look forward to welcoming you back in the future!
Best wishes,
Anna
Having made an error when ordering…
Having made an error when ordering something from the Homeware Outlet I rang up the next day and spoke to Jess who organised the cancellation of my order even though it was the next day. She was super friendly and helpful and feel confident to buy from this company again knowing the aftercare is so efficient and supportive
August 20, 2024
Unprompted review
Reply from The Homeware Outlet
Thank you so much for your kind review Sarah! We're thrilled to hear that Jess was able to assist you promptly and that you found our aftercare service efficient and supportive. We always strive to provide our customers with the best possible experience, and it's wonderful to know that Jess made a positive impact.
Your confidence in us means the world, and we look forward to serving you again in the future! If you ever need anything else, please don't hesitate to reach out. Happy shopping!
Best Wishes,
Emily
Goods did not arrive
Goods did not arrive , very disappointing as the gift was a planned birthday present.
July 31, 2024
Reply from The Homeware Outlet
Thank you for your review, Kieran. We are very sorry to hear your order from us has not arrived.
From taking a look into this I can see the order was returned to us by Evri which I am very sorry for and cannot see why they chose not to attempt delivery of this, I will be raising this with our logistics partner to see what may have happened here.
In the meantime I can see we emailed you last week regarding this order and querying how you would like to proceed, whenever you are ready please could you kindly respond and we will be more than happy to assist with this.
Best wishes,
Jess
Reply from The Homeware Outlet
Thank you for your lovely review! We are delighted that you love your towels purchased through us and they arrived with you promptly!
Kind wishes,
Jess
Great service quick delivery and super…
Great service quick delivery and super goods at sale price
June 26, 2024
Reply from The Homeware Outlet
Thank you so much for your kind words, Rainworth! We're thrilled to hear that you enjoyed our service, quick delivery, and sale prices.
We look forward to welcoming you back soon!
Best wishes,
Jess
Reply from The Homeware Outlet
Thank you for taking the time to leave a review Tahira. We are pleased to hear your item arrived with you swiftly!
We hope you enjoy your product and look forward to assisting you again in the future.
Best Wishes,
Emily
Great customer service.
June 24, 2024
Reply from The Homeware Outlet
Hi Katharine,
Thank you so much for taking the time to leave a review! Our customer service team try very hard to provide exceptional customer service where needed, so it is so lovely to see it be appreciated!
We look forward to welcoming you back in the future!
Best wishes,
Anna
Had really good deal for tea set
June 24, 2024
Reply from The Homeware Outlet
Hi Anastasiia,
Thank you so much for taking the time to leave us a review! We really do appreciate it! 😊
We are so thrilled to hear your tea set arrived with you safely and you were able to get it for a good price here at The Homeware Outlet!
We look forward to welcoming you back in the future!
Best wishes,
Anna
Reply from The Homeware Outlet
Thank you for your review! We're glad to hear that your order arrived quickly and safely!
We hope to assist you again in the future!
Best Wishes,
Emily
Thank you
Speedy delivery, quality product at an amazing price!! I will 100% be back.
Thank you from a very happy customer.
June 28, 2024
Unprompted review
Reply from The Homeware Outlet
Hello Jolanta,
Thank you for taking the time to leave us a splendid 5-Star review, it truly brightens our day! We're thrilled to know that our speedy delivery, top-notch product quality, and unbeatable pricing have exceeded your expectations. Your satisfaction means the world to us, and we're delighted that you've had such a positive experience with our brand 🤩😍
With best wishes,
Alycia
Customer Service Advisor
Reply from The Homeware Outlet
Thank you Susan for your lovely feedback!
It is great that you found our website easy to use, and you received your product promptly.
We hope you enjoy your order!
With best wishes,
Yasmin, The Homeware Outlet
Le cresuset salt and pepper mill Items arrived well packaged and just as…
Items arrived well packaged and just as pictures. Well made and a lovely grind!
May 28, 2024
Reply from The Homeware Outlet
Thank you for sharing your lovely feedback Diane!
We are so pleased to hear that you were happy with your order, and you have enjoyed using your new product.
With best wishes,
Yasmin, The Homeware Outlet
fast delivery and well-packed
May 23, 2024
Reply from The Homeware Outlet
Thank you so much for leaving us a 5* review, we're so happy to hear that your order arrived with you so quickly and safely!
Best Wishes,
Sarah
Customer Service Advisor
Reply from The Homeware Outlet
Thank you so much for your kind review, we're delighted to hear that your order arrived with you swiftly and safely!
Best Wishes,
Sarah
Customer Service Advisor
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