Easy website to navigate. My Denby casserole dish was a steal at £76, no-one else could match this. My parcel arrived quickly and was well packed. Kept updated with progress from placing order thro... See more
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Review summary
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Bought a beautiful Nickel floor lamp at a fraction of the price I had seen it elsewhere , it was on additional offer at the start of January at The Homeware Outlet ( which I had stumbled across whi... See more
Company replied
Amazing customer service. We ordered last minute for a trip away but they weren't offering next day delivery. I sent an email asking if I could pay more for express. Chloe responded and fast tracked i... See more
Company replied
Amazing experience .. placed an order for a birthday gift and then realised the delivery will miss the birthday so I emailed the company and Chloe replied right away. She kept me informed whilst commu... See more
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Company details
Written by the company
Upgrade your interior aesthetics with The Homeware Outlet’s exclusive offers of up to 60% off from your favourite brands. Our seasonal edits keep you up to date on stylish décor trends or you can shop our range of covetable classics. With everything from designer soft furnishings to sumptuous bedding and unique kitchenware, The Homeware Outlet makes it possible to truly elevate your space.
Contact info
United Kingdom
- www.thehomewareoutlet.com
4.6
Excellent
273 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Good quality product,with fast…
Good quality product,with fast delivery,sooner than stated
December 18, 2023
Reply from The Homeware Outlet
We truly appreciate you taking the time to leave such a great review, Julian.
We are very happy to hear you have found using our site to purchase item such a great experience. We are delighted to read your chosen items arrived safely and with speed!
I hope you visit us again and find some more great items at a discounted prices.
With best wishes
Sarah
Reply from The Homeware Outlet
Thank you for taking the time to share some feedback Shaun.
After reviewing your order I can see that your order was for a stunning Missoni vase. I will reach out to your directly so we can discuss this issue further and I hope to be able to offer you my full help and assistance.
With best wishes
Sarah
Reply from The Homeware Outlet
Thank you for kindly taking the time to leave a wonderful review, Ann.
Its great to hear you have found using our service a good experience. We hope to welcome you back to our site again in the future.
With best wishes
Sarah
Good price for the lovely enamelled tumblers
Good price and lovely enamelled tumblers. They were well packaged and arrived on time
December 18, 2023
Reply from The Homeware Outlet
Thank you ever so much for taking the time to leave your feedback, we're delighted to hear that you enjoyed receiving your enamelled tumblersc, for such a great price! We hope to welcome you back in the future for all your homeware needs!
Best wishes,
Aimee
Communication was great
The communication was great throughout purchase and delivery. The item is perfect and I will definitely buy from the homeware outlet again.
December 18, 2023
Reply from The Homeware Outlet
Thank you for taking the time out of your day to share your feedback on your recent order with The Homeware Outlet! We're over the moon to hear that your recent order was full of helpful communication to keep you updated along the way. We truly hope to welcome you back in the future!
Best wishes,
Aimee
I’ve just received my New York Skyline…
I’ve just received my New York Skyline chess set. It’s absolutely beautiful. Quick delivery and came in a lovely box. Very well packaged. Highly recommend. Thank you.
December 29, 2023
Unprompted review
Reply from The Homeware Outlet
Thank you for taking the time to leave your feedback on your experience with our platform! We're over the moon to hear that you enjoyed receiving your New York Skyline Chess Set, such an amazing choice! We're delighted that your delivery was quick, well packaged, and that you would recommend us to others!! We hope to welcome you back in the future.
Best wishes,
Aimee
Absolutely fantastic experience
Absolutely fantastic experience. I brought a Johnathan Adler dish for myself and as a gift for my sister (which she loved). Excellent communication throughout. I would 100% use them again in a heartbeat.
December 19, 2023
Unprompted review
Reply from The Homeware Outlet
Thank you ever so much for taking the time to leave your feedback on our service! We're delighted to hear that your sister loved her gift, and that the overall process was communicative and efficient for you. We would be over the moon to welcome you back in the future!
Happy New Year!
Best wishes,
Aimee
The item I ordered was damaged on…
The item I ordered was damaged on arrival but as a result of an email to them, I had a phone call from a lovely lady called Becky who dealt with the whole issue in a very speedy, efficient and satisfactory way.
Thank you for a good customer service.
December 22, 2023
Unprompted review
Reply from The Homeware Outlet
Thank you for taking the time out of your day to leave your feedback on your experience with our website, Joan.
Though we are truly saddened to hear that your gift was damaged on arrival, we're delighted to hear that our lovely colleague Becki was able to assist you with your query quickly and to a satisfactory standard.
We hope our assistance with this matter can restore your faith in our website, and hope to welcome you back in the future.
Have a lovely Christmas, and a Happy New Year!
Best wishes,
Aimee
Great service from beginning to end.
Brought a Jonathan Adler item for a super bargain price. As described and was delivered in just under a week. Good communication and a quality delivery. Unfortunately, your going to be stuck with me as I will be a regular customer.
December 15, 2023
Unprompted review
Reply from The Homeware Outlet
Thank you for kindly taking the time to leave us a wonderful review. We are delighted to hear that you found an item you love and at such a great price. We are looking forward to welcoming you back to our site again in the future for some more great items for your home.
With best wishes
Sarah
Baccarat at it's best
My Baccarat crystal order was delivered earlier today and it's absolutely brilliant. I can't fault the excellence of service I received from customer support throughout the whole process and this has restored my faith in online shopping.
The items were packed very well and delivery was well within the specified time.
Thank you Homeware Outlet for making this Christmas special and one to remember.
December 18, 2023
Unprompted review
Reply from The Homeware Outlet
Thank you for sharing such a wonderful review. Myself and the team are thrilled to hear your order arrived with you safely and you love them. They are very special items and we love that they will add to the magic of your Christmas. ✨
With our best wishes,
Sarah
my order never arrived.
October 23, 2023
Unprompted review
Reply from The Homeware Outlet
Thank you for your feedback Lauren.
I am ever so sorry to hear your order has not arrived with you and we will of course do all we can to help.
I was sadly unable to locate your order with the information provided and kindly request you make contact with our customer service team at info@thehomewareoutlet.com or you can call us on 0800 4880 062 where we will be able to locate your order and offer our help.
I look forward to hearing from you and offering you our full assisting so we can help with getting your ordered items delivered to you as soon as possible.
With best wishes,
Sarah
Easy site to use, decent prices
Easy site to use, decent prices. However, site said 2-4 days delivery - once I’d paid, the ETA was 5-7 days. And delivery partner was a disaster. Had to complain to DPD and Homeware outlet to even get the item, a full week later than the 7 days predicted. Would use again, but only if I don’t mind if/when it arrives.
November 22, 2023
Unprompted review
Reply from The Homeware Outlet
Thank you for kindly taking the time to share your experience with us Tanya. I am sorry to hear your delivery took longer than anticipated. We aim for all deliveries to be processed within 3 working days of us receiving it and once sent, your order should take between 2 to 4 working days to reach you. Sadly on some occasions items may take longer to move through the postal network and we can appreciate the disappointment this may bring and will endeavor to look into this and provide all available details so we can offer our full assistance to all our customer. However I am pleased to offer reassurance and advise that most deliveries are dispatched and arrive with great speed and I hope that when you visit us again you will receive a large delivery of your chosen item.
With best wishes
Sarah
Reply from The Homeware Outlet
Thank you for taking the time to share such lovely feedback, we really appreciate it and are thrilled you had a great experience.
I hope to welcome you back to the site again in the future.
With best wishes,
Sarah
Competitive price
Competitive price, easy ordering, informed when on way. Good all round
November 17, 2023
Reply from The Homeware Outlet
Thank you for your kind feedback Lynn, its wonderful to hear you found using our site easy and was good all round. We hope to provide more items at competitive prices for you in the future.
With best wishes,
Sarah
First experience
Not heard of you before but my experience was very good and I was happy with my purchase
November 17, 2023
Reply from The Homeware Outlet
Thank you Diana for taking the time to share your first experience buying homeware items from our site. We look forward to providing you with a great service again in the future.
With best wishes,
Sarah
Great products and amazing customer service
Great products, price and customer service. Sadly one of the champagnes flutes was broken in transit. The customer service was very friendly and quick and resolved the issue with my needs as a customer as a priority
November 15, 2023
Unprompted review
Reply from The Homeware Outlet
Thank you for kindly taking the time Clifford to share your experience while using our service. We were happy to be able to offer you a resolution with your order. I hope you come back and find more great items for your home on our site in the future.
With best wishes,
Sarah
Ordering was very easy
Ordering was very easy. Delivery was quick and the staff assistance and information given on product queries was excellent, very helpful and response emails impressively speedy.
November 27, 2023
Unprompted review
Reply from The Homeware Outlet
Thank you Joanna for kindly taking the time to share such a lovely review. We are thrilled to hear you found using our service was quick and easy. I hope to offer you our assistance again in the future.
Wit best wishes,
Sarah
I hadn't used The Homeware Outlet…
I hadn't used The Homeware Outlet before, but they had some pasta plates and a server I was after from a range I am purchasing. They were a good price and free delivery, so I thought I would try them. Delivery was quick, the items were carefully wrapped and intact, and I am one step nearer to having the serving set I want at a decent price. Just wish they had the rest of the set!! Will definitely be keeping an eye on the stock here, thanks to The Homeware Outlet for a positive experience.
November 23, 2023
Unprompted review
Reply from The Homeware Outlet
Thank you Sam for kindly leaving a delightful review. We are so happy to hear you had such a great experience using our site and love that you are near to completing your dinnerware set. Please do keep an eye on site as we may in the future add some more items you love. I hope to welcome you back to our site very soon.
With best wishes
Sarah
Bad service
Bad service - I ordered a toaster which they sent me in the colour. I contacted them to let them know, they said they were happy for me to return it and would refund the coast of the toaster but would not cover the cost of me returning them item, also said I need to send it back tracked which cost even more. With the weight of the toaster and packaging I am very much out of pocket.
November 13, 2023
Unprompted review
Reply from The Homeware Outlet
Thank you, Liam, for taking the time to leave your review, following your recent order with us and I do apologise to hear of the disappointment that has been caused.
Upon reviewing your order, I can see you placed an order for a lovely White Toaster, which has now arrived with you! Of course we want you to love your chosen item, and should this no longer be suitable for you, we do offer you the opportunity to return your order for a refund.
With your return, we do recommend sending your package tracked, for peace of mind, however your chosen courier is completely your choice.
If you should have any further questions or feedback, please do call us on 0800 4880 062 or email us on info@thehomewareoutlet.com, and we will be more than happy to assist further!
Best wishes,
Abigail
Great product and quick delivery
October 18, 2023
Reply from The Homeware Outlet
Thank you for kindly taking the time to share some feedback Derek. Its great to hear your found our service delivery was quick and that you liked the choice of products available.
We look forward to welcoming you back to our site again soon.
With best wishes
Sarah
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