Easy website to navigate. My Denby casserole dish was a steal at £76, no-one else could match this. My parcel arrived quickly and was well packed. Kept updated with progress from placing order thro... See more
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Review summary
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Bought a beautiful Nickel floor lamp at a fraction of the price I had seen it elsewhere , it was on additional offer at the start of January at The Homeware Outlet ( which I had stumbled across whi... See more
Company replied
Amazing customer service. We ordered last minute for a trip away but they weren't offering next day delivery. I sent an email asking if I could pay more for express. Chloe responded and fast tracked i... See more
Company replied
Amazing experience .. placed an order for a birthday gift and then realised the delivery will miss the birthday so I emailed the company and Chloe replied right away. She kept me informed whilst commu... See more
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Company details
Written by the company
Upgrade your interior aesthetics with The Homeware Outlet’s exclusive offers of up to 60% off from your favourite brands. Our seasonal edits keep you up to date on stylish décor trends or you can shop our range of covetable classics. With everything from designer soft furnishings to sumptuous bedding and unique kitchenware, The Homeware Outlet makes it possible to truly elevate your space.
Contact info
United Kingdom
- www.thehomewareoutlet.com
4.6
Excellent
274 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great product and quick delivery
October 18, 2023
Reply from The Homeware Outlet
Thank you for kindly taking the time to share some feedback Derek. Its great to hear your found our service delivery was quick and that you liked the choice of products available.
We look forward to welcoming you back to our site again soon.
With best wishes
Sarah
5* product and 5* customer service
5* product and 5* customer service from Abigail! There were problems with delivery which she sorted out without fuss and with skill. A beautiful photo frame at a discounted price.
November 7, 2023
Unprompted review
Reply from The Homeware Outlet
Thank you so much for your kind review Deborah. It's great to hear Abigail was able to offer her wonderful assistance with your photo frame. I will be sure to pass on your feedback as we always strive to offer great products at the best prices and to be able to offer our lovely 5 star customer service. 🤩 We hope to welcome you back to our site again very soon.
With best wishes
Sarah
Reply from The Homeware Outlet
Thank you so much Lorraine, for taking the time to leave some feedback on your experience using our service. It's great to hear your chosen item was delivered quickly and we hope you visit our site again and find some great bargains for your home.
With best wishes
Sarah
Excellent customer service
I had a great experience with this company. Yasmin went above and beyond in order to resolve a problem with a delivery. She even followed up with an email to ensure that it was sorted in the end. I could not find a better price for the item that I purchased. Very pleased and will definitely use them again.
November 1, 2023
Unprompted review
Reply from The Homeware Outlet
Thank you for kindly taking the time to leave such a wonderful review. Yasmin is such a great member of our team and always goes above and beyond to help and assist our customers, I will be sure to pass on your lovely comments.
It's great to hear you find the prices on our site so good and we hope to welcome you back to our site again in the very near future for some more bargains.
With best wishes
Sarah
Excellent customer service
Excellent customer service response when I asked a few questions regarding the item before placing my order. Delivery was ultrafast: order placed online on Sunday and the item was delivered on Tuesday. It was very well packed and in good shape. Excellent value. Very happy with my purchase. Thank you!
October 31, 2023
Unprompted review
Reply from The Homeware Outlet
Our whole team are very happy to read your wonderful review, Ida. Thank you for sharing your experience. Its so nice to get great feedback as we strive to provide our customers with quality items at exceptional prices. Our customer service team are wonderful and love to offer our customers help and assistance when required,
We very much look forward to welcoming you to our site again.
With best wishes
Sarah
Excellent service
Excellent products delivery on time when stated, great value.
October 6, 2023
Unprompted review
Reply from The Homeware Outlet
Thank you for kindly taking the time to share feedback on your experience while using our service to buy an item. I am happy to read that you found our products excellent and were value for money. We sincerely hope to welcome you back to our site again in the future where you will find more items which you love at great prices.
With best wishes
Sarah
Kenwood mixer
Ordered an expensive Kenwood mixer and it was due to be delivered by D.P.D who I have always found to be amazing. According to Homeware outlet they tried to deliver yesterday and today but I was not in. I was at home both times and have a ring doorbell which shows that there was no attempted delivery. I know it is not DPD as the names of the drivers even seemed fake as we always get the same delivery guys. I thought the price of £258 seemed to good to be true, clearly it was. They said they have actioned a refund and are a legitimate site. Lets just wait and see. I would never use again. Order no THO 23488
I want to add that my refund has come through.
October 5, 2023
Unprompted review
Reply from The Homeware Outlet
Thank you for sharing your feedback with us Lisa.
I am sad to hear of your disappointment and after speaking with you yesterday was delighted to think that you would be soon receiving the Kenwood mixer you ordered and whizzing up some lovely recipe . I am truly sorry that our courier service failed to deliver and were unable to locate your property, this is very unusual and may have been a new driver to your area so may not have been familiar and therefore unable to locate your property, but we would have endeavoured to work with the local depot and get this to you as soon as possible. We will of course be launching a full investigation to understand what happened as we would never wish for any of our customer to be disappointed and left without the item they were eagerly expecting.
I was downhearted to hear of your wish to cancel the order as this was such a great item at a brilliant price, but please be assured your request for a refund was actioned straight away to avoid any further distress to you and I would like to reassure you that we are a trusted and legitimate company and we strive to offer all our customers a great service and items that they will love at exceptional prices.
We do hope you visit our site again in the future and should you have any questions or require further assistance please feel free to reach out to me and I will do all I can to help.
With best wishes
Sarah
Reply from The Homeware Outlet
Thank you Diana for taking the time to share your experience while using our service. We are happy to hear you found ordering a gift easy and that items your select arrived with your with speed.
We hope to welcome you back to our site again in the future.
With best wishes
Sarah
Quick delivery
September 18, 2023
Reply from The Homeware Outlet
Thank you for taking the time to share your feedback on your experience with The Homeware Outlet, Sarah! We are delighted to hear that your order swiftly arrived with you, and hope you are enjoying your beautiful choices!
We hope to welcome you back in the future.
Best wishes,
Aimee
Royal Dalton Plates arrived quickly in…
Royal Dalton Plates arrived quickly in perfect condition. Price was reasonable no problems at all
August 22, 2023
Reply from The Homeware Outlet
Thank you for kindly taking the time to share some feedback on your experience while using our service. I am happy to hear you were able to navigate the site with ease and your items arrived with you quickly. We are always adding new items so we hope to welcome you back to our site again soon.
With best wishes,
Sarah
Reply from The Homeware Outlet
Thank you so much for kindly taking the time to leave feedback on our service. We are happy to hear you found our site easy to navigate and your chosen items arrived with you quickly and that you loved our process. We hope to welcome you back to our site again in the future.
With best wishes
Sarah
Reply from The Homeware Outlet
Thank you ever so much for taking the time out of your day to leave us such a lovely review! We're delighted to hear that your delivery went smoothly, and you enjoyed the great discounted prices we have to offer!
We're ever so grateful that you placed an order with us, and hope to welcome you back in the future.
Best wishes,
Aimee
I had a prompt response from the company who apologised for the poor quality of presentation box - happy with response
I ordered Jo Malone shower products for a gift.They were in a Jo Malone box but the box was not up to standard - it was dirty with a patch on top that looked as if a label had been taken off. The ribbon did not look like the Jo Malone ribbon and was frayed. I will be returning for a refund but do not yet know how easy this will be .
August 6, 2023
Unprompted review
Reply from The Homeware Outlet
Thank you for taking the time to share your experience with us Jill.
I am very sorry to hear that your chosen item has arrived with you in this condition and this is not how we would ever wish for our customers to receive their items. Please be assured we will fully investigate this and in the meantime I will reach out to you directly to assist with a satisfactory resolution.
With best wishes,
Sarah
Great items sold online
Great items sold online
Excellent customer service team whom are willing to help if you have a problem.
July 19, 2023
Reply from The Homeware Outlet
Thank you for kindly taking the time to leave such a lovely review. We strive to offer our customers a great choice of items at amazing prices so It's lovely to hear that you found the perfect item on our site and received excellent service. We look forward to welcoming you back again soon.
With best wishes,
Sarah
Great customer service
Great customer service but needed a replacement product which then need me to replace the battery
July 19, 2023
Reply from The Homeware Outlet
Thank you for taking the time to share your honest feedback on the service you have received here at The Homeware Outlet!
Though we are truly sorry to hear of the inconvenience experienced with the need for a replacement product, we are delighted to hear that you have such a positive outlook on your experience with our customer service team!
Have a wonderful weekend!
With best wishes,
The Homeware Outlet Team
Reply from The Homeware Outlet
Thank you Ian, for taking the time to share some feedback with us. We are very happy to hear that your items arrived safely and on time! It's great you love your item, and we look forward to welcoming you back to our site again in the future.
With best wishes,
Sarah
Reply from The Homeware Outlet
Thank you for kindly taking the time to leave a review, Mark. It's great to hear you found purchasing an item from our site was easy and it arrived on time.
We hope you will visit our site again soon as we are always adding great new items.
With best wishes,
Sarah
Reply from The Homeware Outlet
Thank you for providing feedback, Mozzy. It's great to hear you were happy with our site and the service we offer. We hope to welcome you back to our site again very soon.
With best wishes,
Sarah
Absolutely fabulous price
Absolutely fabulous price, delivered on time in perfect condition
June 21, 2023
Reply from The Homeware Outlet
We are very happy to read your lovely feedback, Linda. It's great to hear you are very pleased with our prices and service. We hope you love your items and that you will visit our site again very soon.
With best wishes,
Sarah
Reply from The Homeware Outlet
We are happy to read your feedback, Stephanie. It's great to hear you were pleased with our prices and service. We hope you love your items and that you will visit our site again very soon.
With best wishes,
Sarah
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