Easy website to navigate. My Denby casserole dish was a steal at £76, no-one else could match this. My parcel arrived quickly and was well packed. Kept updated with progress from placing order thro... See more
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Review summary
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Bought a beautiful Nickel floor lamp at a fraction of the price I had seen it elsewhere , it was on additional offer at the start of January at The Homeware Outlet ( which I had stumbled across whi... See more
Company replied
Amazing customer service. We ordered last minute for a trip away but they weren't offering next day delivery. I sent an email asking if I could pay more for express. Chloe responded and fast tracked i... See more
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Amazing experience .. placed an order for a birthday gift and then realised the delivery will miss the birthday so I emailed the company and Chloe replied right away. She kept me informed whilst commu... See more
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Company details
Written by the company
Upgrade your interior aesthetics with The Homeware Outlet’s exclusive offers of up to 60% off from your favourite brands. Our seasonal edits keep you up to date on stylish décor trends or you can shop our range of covetable classics. With everything from designer soft furnishings to sumptuous bedding and unique kitchenware, The Homeware Outlet makes it possible to truly elevate your space.
Contact info
United Kingdom
- www.thehomewareoutlet.com
4.6
Excellent
274 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Super quick postage item wrapped very…
Super quick postage. Item wrapped very well I ordered a ceramic bowl. I will certainly order again.
May 19, 2023
Reply from The Homeware Outlet
Thank you for kindly taking the time to leave a lovely review Cathie. We are Happy to hear your bowl arrived with you safely and we are sure it will become a kitchen favourite, such a pretty colour!
We hope to welcome you back to our site again.
With best wishes,
Sarah
Goods ordered and paid for shame about the despatch department
Goods ordered and paid for.Easy transaction. The despatch department sent the parcel to the postcode - unfortunately omitted to add the name of the house. Courier tried three times to deliver but didn’t know which house. Luckily I found the house where he finally left it and walked the 500 yards with the goods to my house
May 23, 2023
Reply from The Homeware Outlet
Thank you for kindly taking the time to leave a review.
I am ever so sorry to hear of the frustrations you experienced during the delivery of your item. I have reviewed your order and can see that the items were delivered to the address given within the order and I have reached out to your directly so I may assist further with any questions you may have.
I am happy to hear your found it easy to complete you order and I hope you are enjoying and love the item your purchased.
With best wishes
Sarah
I was sent damaged goods
I was sent damaged goods. I paid to return them, and recieved nothing.
May 23, 2023
Reply from The Homeware Outlet
Thank you for taking the time to leave a review Rowan. I am ever so sorry to hear your items arrived with you damaged, I can appreciate this would have caused disappointment for you.
Should any items arrive with our customers either damaged or faulty we request this is reported to us via email with details and images This allows us to fully review and offer assistance so we are able to provide the best resolution for our customers.
After reviewing your order I am unable to locate any correspondence and our warehouse has advised that these were returned so they completed an automatic refund. I have of course now refunded your postage and we are ever so sorry you have not received the items your order and we were unable on this occasion to provide you with the best aftercare.
We do hope you visit our site again in the future so we are able to exhibit a smoother and more satisfactory service for you.
With best wishes
Sarah
I got an awesome hammock here for way…
I got an awesome hammock here for way less than original price!
May 21, 2023
Reply from The Homeware Outlet
Thank you for your lovely review Anne, Its great to hear you found the perfect items at such a great price. We are sure this will be a firm favourite during these sunny summer months.
With best wishes,
Sarah
Delivery of my tables was super quick
Delivery of my tables was super quick. I ordered on Monday eve late and received before 9am on the Wednesday. I had a slight issue with the item and emailed. I received a very prompt reply and a very reasonable solution. Had never heard of this company but wouldn’t hesitate to order from them again.
June 2, 2023
Unprompted review
Reply from The Homeware Outlet
Thank you for kindly taking the time to share your experience while using our site. We are happy to hear you were able to complete your order with ease and the tables arrived with you quickly.
It's great to hear our customer service team was able to assist when you contacted us and we very much look forward to welcoming you to The Homeware outlet in the future.
With best wishes,
Sarah
Sundown duvet
I ordered the duvet and it arrived very quickly, sooner than expected. It was well packed and I had notification of delivery. Great duvet very comfortable.
May 18, 2023
Reply from The Homeware Outlet
Thank you for taking the time to leave feedback Julie. It's great to hear your duvet arrived quickly and that you are now enjoying it. We hope to welcome you back onto our site again in the future.
With best wishes,
Sarah
Item exactly as described
Item exactly as described, super fast and well packed delivery and excellent price...what's not to love ☺️!
May 17, 2023
Reply from The Homeware Outlet
Thank you for your wonderful feedback Sally. We are so happy to hear you loved the service and found the items you wanted at such a great price! Its great to hear the item arrived to you with great speed.
With best wishes,
Sarah
Fantastic customer support
Great experience from Amy in customer service! I ordered without realising it was 7 working days to deliver and needed it for following weekend.
Messaged them on a Sunday, response Monday morning that they’d ensure dispatch and arrived Tuesday!! Added bonus product much cheaper than elsewhere and looks great :-)
May 16, 2023
Unprompted review
Reply from The Homeware Outlet
Thank you for kindly taking the time to leave such a wonderful review Helen. We have loved to read that your journey using our service was such a good experience and Amy provided you with great support with your order. I will let her know you have been in touch, she will be thrilled. We love that your item arrived in time and the price was much cheaper than elsewhere! We look forward to welcoming your back to our site again in the future.
With best wishes,
Sarah
Reply from The Homeware Outlet
Thank you for taking the time to leave a review Jenny. We are very happy to hear your order arrived with you quickly and you chosen item arrived safe and sound. We hope to welcome you back to The Homeware Outlet again very soon.
With best wishes,
Sarah
Well packed with fast delivery
April 17, 2023
Reply from The Homeware Outlet
Thank you for taking the time to leave feedback on your experience while using our service to purchase an item. We are happy to hear your items arrived with you quickly so you were able to use and enjoy it.
With best wishes,
Sarah
Bought for a present lovely gift was…
Bought for a present lovely gift was really good value for money great quality wish you did McKinnon or Moffat tartan as I would buy one myself?
April 16, 2023
Reply from The Homeware Outlet
Thank you Sheena for your wonderful review. Its lovely to hear you found the perfect gifts and you found it to be of great quality and value. We are always adding new items to The Homeware Outlet so perhaps in the future we may get your tartan but we do hope to see you again soon.
With very best wishes
Sarah
Outstanding customer service
Despite a delivery problem (Parcel Force's fault) the customer service team were outstanding. The product is great and it arrived in perfect condition. Would use them again.
March 16, 2023
Reply from The Homeware Outlet
Thank you for kindly taking the time to leave lovely feedback. We are sorry you encountered a problem with your delivery and we are thrilled we were able to help and that you loved the item you purchased. We look forward to welcoming you to our site again soon.
With best wishes
Sarah
The Homeware outlet has excellent…
The Homeware outlet has excellent customer service, an excellent selection of goods and super fast delivery. Would thoroughly recommend! It is rare these days to have prompt and efficient service, especially when things do not go to plan. The team here sorted everything effectively and without fuss - a breath of fresh air!
April 17, 2023
Unprompted review
Reply from The Homeware Outlet
Thank you for taking the time to leave such a wonderful review, Catherine. We are so happy that your experience using our service has been such a great and positive one and your feedback is highly valued and we thank you for your kind recommendations.
I look forward to sharing your lovely review with the whole team, it will make their day and we look forward to welcoming you back to our site for some more great deals very soon.
With best wishes
Sarah
I believe this is a scam account
I believe this is a scam account. Don't buy from them. Placed an order and they set up apple pay on my account. Which thankfully I don't have apple pay. No confirmation email and thankfully no debited account.
April 16, 2023
Unprompted review
Reply from The Homeware Outlet
Thank you for taking the time to leave a review, Julie.
May I firstly reassure you that our service is completely legitimate and we are very proud of the service we offer all of our lovely customers and we work hard to offer amazing deals on everyone's favorite brands.
We only send our customers order confirmations once an order has been completed and reviewing your order I can see that no order was accomplished and therefore no confirmation was sent. We offer Apple pay as one of our payment options for our customers however it is not possible for us to set up Apple pay as this is something only possible to enable yourself via your device and mobile banking.
I am ever so sorry that your experience using our site has not met your expectations on this occasion and we truly hope to welcome you back to our site again in the future where we can redeem your faith in the service we offer all of our customers.
With best wishes,
Sarah
Customer service was great
Customer service was great, really pleased with how that dealt with my delivery
April 15, 2023
Unprompted review
Reply from The Homeware Outlet
Thank you for kindly taking the time to leave a review, Tara. It's great to hear you were happy with the service you received and I am pleased to hear we were able to assist with your delivery. We hope to welcome you back to our site again soon.
With best wishes
Sarah
Reply from The Homeware Outlet
Thank you for kindly taking the time to leave feedback on your experience while using our service. It's wonderful for our whole team to hear you loved your item and we look forward to welcoming you to The Homeware Outlet again in the future for some more great deals.
With best wishes
Sarah
Reply from The Homeware Outlet
Thank you for your great review, Ronald. We are very happy to hear you found our service great. We are adding to our selection of items all the time so we hope to welcome you back to find some more great items again in the future.
With best wishes
Sarah
Good range of products & discounted prices
Good range of products, good prices and quick delivery.
Range includes Joseph & Joseph and OXO to name two.
March 20, 2023
Reply from The Homeware Outlet
Thank you for kindly taking the time to share your wonderful feedback, Adam. We are very happy to hear you found our range of products and prices were good and you received your items quickly.
We are always adding to our range so we very much look forward to welcoming you back to our site again in the future.
With best wishes,
Sarah
My parcel came very quickly however…
My parcel came very quickly however there was a problem something was missing ,I phoned up and the lady sorted the problem immediately and the item that was missing was sent promptly
March 20, 2023
Reply from The Homeware Outlet
Thank you for kindly sharing your experience with us. I am truly sorry to hear that an item was missing from your delivery and I am very pleased to hear we were able to quickly rectify this for you. I hope you are happy with your items and we look forward to welcoming you back to our site again very soon.
With best wishes,
Sarah
Good service at a good price
Good service at a good price. Well packed item promptly delivered.
March 20, 2023
Reply from The Homeware Outlet
Thank you for kindly taking the time to leave a review. We are thrilled to hear your items arrived with you safety and promptly. We hope you love your item and it becomes a great favorite in your home.
With best wishes,
Sarah
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