Thekidswindow Reviews 

Fantastic product bought for my two young children. The plate arrived promptly with no issues. Can't wait to use it! Thank you!

I would recommend the furniture I brought to everyone, and have. Great easy instructions so even my partner could follow them. I will definitely be shopping here again 😄😄😄😄😄

Globe I ordered arrived faulty - it did take a couple of days to resolve with customer services but it wasn't their fault it was the suppliers. It all ended well though.

We bought the Steens cabin bed for our 4 year old son and we are so happy with it. All of his friends parents keep asking where we got it. It's really solid sturdy and good quality. It has a little shelf underneath for toys and can be accessorised with a curtain underneath to make a den. We love this bed, and so cheap for the quality.

Only downside is that a crack has appeared, about 3 inches long, on the front of the desk, which is disappointing.

The Milano Cream metal bed is beautiful now assembled. And it was easy to assemble on my own despite being advertised as a 2 person assembly.

The online shopping experience was easy and straightforward.

The delivery however was a different matter, It arrived late at night and each of the outer boxes were damaged to the extent that contents were falling out onto the ground as I carried then inside and upstairs.
I was left feeling doubtful as to whether all of the parts were delivered and was relieved to discover that they were.

I ordered a personalised story book for a child.
I was disappointed as the language in it was olde English - full of thees, thous, quoth etc. Not what you would expect in 2015!
I contacted the company but they weren't interested in resolving my complaint.
I should have read all the poor reviews on here first, won't ever use them again.

Gorgeous, practical, sturdy bed for my twin boys. I'm more than happy with these beds. They're not too high (great for us as the boys are only 3). I just wish I could get matching furniture.

I ordered a kids wooden garage. The transaction was easy, the delivery was a little slow BUT that was because i didnt realise it was being shipped from abroad. Iyem is very good quality.

Delivered when they promised. Good product. Sorted out faulty panel, replaced by manufacturer in 2 days. Amazing. Thankyou.

Well when you try and phone no one answers in this company ... plus when you try and send stuff back it will cost you a fortune i kept the item and sold it myself was 30 pound to deliver but was told 60 plus vat to send back ... i will not order from this company again ... toys r us dont give this kinda hassle and its the same table free delivery and free to send back!!! Plus this compamy charge 25p a min to phone ... dodgy is how i will some it up !!!!

Ordering and paying was extremely easy and the footmuff arrived very promptly in excellent condition. I wanted the grey colour and was looking to pay £50 from other suppliers but it was much cheaper here!
It's perfect for a winter baby as it acts as both a car seat/ pram liner and a sleeping bag all in one. I like the idea of being able to make a hood to protect little one's head. I can't wait to use it once baby arrives in January.

I ordered a bunk bed for my boys, requested them to be delivered on the Monday as I did not move into my house until the Saturday. They emailed to confirm it would in fact be the Monday. WRONG a polish guy in a transit van delivered it when we were not there on the Saturday (no note) left it in a neighbors garage - just the 2 mattresses where is the bunk bed??? rang and rang emailed and emailed no response!! AVOID LIKE THE PLAGUE

24.7 chat what a joke they have opened and read my email left multiple voicemail's and no response! my children have nothing to sleep on I am furious!!

Now calling my credit card company to get them to refund me

After finally receiving my new bed over a week late, i assembled the product and enjoyed it for all of three days before three slats completely gave way beneath me. 'A delightful bed to last a lifetime' i think not. A double bed is presumably fit for two people, I am one small woman, and this bed is not fit for purpose.

I emailed over 2 weeks ago and was told i would receive new slats.. of which i am still waiting for. I am absolutely outraged at such an appalling product and such atrocious customer service.

Awful experience, the delivery driver rang me asking how to find my house (which may I add is in the town centre so easy to find) and hardly spoke a word of English so when I tried explaining where it was he didn't understand, he then told me he was at a car garage not far from my house and that he would just leave my delivery there! So I had to go and collect the heavy box on my own only to find only half my delivery was there! I then had to TRY calling customer services to find out where the rest of my order was and the line was impossible to get hold of! The whole experience was terrible and the chairs are of poor quality! NEVER AGAIN will I order from this website.

Ok first off kids window instantly had payment of £1300
The never ,and i mean ever answer the phone ,ive tried on many occasion s today and other days
Having been confirmed for delivery in 20 days its clearly never going to happen as we have already ourselves tracked down their supplier and have confirmed it is another 2 weeks before it will be here .
Having emailed Kids window on several occasion alone today ive had 1 reply saying ,and i quote "We will chase this up with Stompa for you "
Thats it that was the full content of the email ,no apology nothing
Fact is Stompa no longer exist ,though a company in Norway had paid to continue to make and supply 3 Stompa designs
Thats when we decided to do our own investigation and 2 hours later we were speaking to the supplier who confirmed our delivery date ,they also told us it was never booked or going to be with on the date kids window told us .The supplier could not have been more helpful and also apologetic ,they felt to be associated with such customer service was embarrassing for them as they never had told kids window the delivery date we had .
All in all the most pathetic company i have ever had the misfortune to use
Judging by the replys from them on here too they are pathetic too,all very generic
Cant identify by user name
Were sorry your not happy
Blame the courier
Blame the manufacturer
With hold refunds when things arnt delivered
Were glad you like the product though
The agreement is with YOU Kids Window not your suppliers
How this company still exists is beyond me
I look forward to the reply on here saying these things are out of our hands its the manufacturer ,
Having to find all this out ourselves after these idiots having 1300 of our money for close to a month ,well i really have no words for it
I emplore everyone not to use them ,its impossible to contact anyone
If you need to identify me im the guy who asked for the owners number and email via email and left messages on your answer phone
Ive been to Trading Standards about these people already to see where i stand with an immediate refund ,thats really how bad they are ,
Im contacting the supplier again to see if i can pay them direct as i dont want to give this company a single penny
Update on 16/10
Finally managed to get through to 1 of the rudest customer service people ive ever met .
Today i was told on my £1300 order as a gesture of good will i would recieve a £20 refund ,which i told him was an insult
The rude man then proceeded to tell me that he would talk to managers to see if he could increase the compensation ,i had also asked for the details to contact the director of the company which i was promised a return email before close of buisness today ,guess what no reply at all
He also told me about my wife replying to an email this morning when she hadnt even looked at her mail , nor replied
Im now tracking down the contact for
The directors of this company ,
I will wait and see if i get the promised email
i wont be holding my breath
Update as of 19/10
Well over the weekend kids window had the review removed but happily it's back up and I can now update
After talking in Friday to the rude customer services I have received another more acceptable offer of compensation and the directors email so I can contact him myself , so credit were its due he was good to his word ,
We're now waiting on the call from the supplier for delivery in the 29 th
I also await the refund of the offered compensation , I will update again when / if it arrives

Was very wary of ordering from this company after reading reviews but can honestly say I'm so impressed! Would definitely recommend.
I ordered a verona cabin bed emails were sent to me to say order had been picked, collected by XPD (who I can also not fault) and when to expect delivery. On the morning of delivery I was emailed a 3 hr delivery slot and came within the 3 hrs.
I was so happy with the bed that I ordered another one the week after which has just been delivered again with no problems. Very satisfied customer!!
Jo, West Midlands.

has anyone got any contact details for this company...

I have called the 0345 number but had no answer and cannot find another number or email address on the website?

Ordered a dolls house on 26th Sep with 5 day delivery, it is now 12th October and had nothing...getting worried this is not a legit website and I've just lost an awful amount of money...

Help..... :(

LMills

I ordered a dolls house for my daughters birthday on Monday 28 September it was in stock with 5 day delivery. On Friday 2 October I called to confirm that the order would be delivered as I hadn't received a dispatch email and was told there had been a communication error with the warehouse but it has now been checked, my item would be dispatched on Monday and I would have it on Friday, it's now Wednesday and only because I have called to check the progress have I now received an email telling me that the item is out of stock and won't be back in stock until 16 November. I'm going to have one very upset little 3 year old as she now has no dolls house to open on her birthday.

I ordered a log cabin on 11th August 2015 and the website says "Delivery is usually within 3-4 weeks depending on location. However please allow 20 working days" but it is now 30 working days later and it hasn't arrived. After an email to try to determine a delivery date, they did reply saying deliveries have been delayed by "a further week plus." I responded with a complaint as I felt they should have contacted me as soon as a delay was identified, not waited for me to complain. I got a further email stating that my complaint would be reviewed by the directors but after more than a week with no reply I emailed again for a revised delivery date and to see when I might expect a reply to my complaint. That was almost 1 week ago and still no reply and no log cabin.