Thekidswindow Reviews 

Poor service, order goods on a 7 Day delivery and now 10 days on still no goods. They are blaming the manufacture that they are delivering the goods.

I am so frustrated with this company!! I placed an order on for a 5 day delivery - and tried for 3 days to make arrangements for delivery to ensure someone was in to receive the chest of drawers. I left voicemails and an email...then bizarrely on day 4 evening I receive tracking info from courier which was not updated with exact delivery day until day 5 early morning letting me know that the delivery was that day (3 hour pm slot) so I arranged for someone to take delivery - at this point I was over the moon that the large chest of drawers (great price and seemingly solid construction) had arrived the day before my daughter got home from a week away to see her newly decorated bedroom....Now this is where I got mad! I had previously emptied all her old drawers and lugged the old drawers out of her room ready to slip the new unit straight in and refill - TADA !! and what do I get a blooming FLAT PACK!!!!! No where on the product description for this unit does it ever mention self assembly I am absolutely LIVID and UPSET with this company - I now have to spend an evening putting this together before the morning which is difficult for me to do !!! This poor misleading advertising and no existent customer care is not acceptable!!

Took a week off to complete my son's bedroom, only for the bed to turn up on the 4th day PM of ordering, by then they were closed, so me taking a week of was a complete waste of my time and the effort of clearing the room out.

First off received 2 of the same boxes, which got corrected the following week, at the same time reported parts missing from another box and am still waiting for the missing parts and been over week now. The packaging of the boxes were shocking, very surprised the wood pieces were all intact.

Customer service is appalling, they don't respond to emails, so you have to chase them up, they have a 0845 number so will cost you a fair bit to call them as well.

If you have plenty of time on your hands then up to you to order from them but beware..

Ordered an item on a next day delivery as it was required for a holiday trip. Waited two days and nothing. Sent an email only to be told out of stock. Now in a panic to find a replacement item before our trip. Save yourself any hassle and use another company.

I placed an order for a kids easel 2 weeks ago with a delivery date of 5 working days. After the 5 working days passed I contacted them and they explained there was a delay in my delivery and I should have it in a few days but nothing and no further communication from them. I have been trying to contact them since last Friday just only got a response with the same reasons. I shouldn't have to keep chasing them for an update as a company they should be updating me. I regularly order online and have never had such awful customer service. I wish I had read these reviews prior to placing an order. I would not recommend them to anyone.

Excellent product and good service

I am disgusted with the service from The Kids Window. I have shopped from many companies nationally and internationally but have never received customer service as bad as this. I ordered my 3 year old sons bed expecting it to arrive in time for when my guests were coming over from South Africa. I received an email from the Kids Window on 10 June 2015 stating that my sons bed will arrive within 14 working days. Once this period had lapsed I called the Kids Window and a lady informed me that the bed will be delivered any day now. I also ordered a mattress from her. She assured me that this will not delay my delivery. As I was expecting the bed to arrive within couple of days as informed by the Kids Window representative I gave my sons cot to my friend. It has now been 30 days since I received an order confirmation and I still haven't received the bed. I have called the Kids Window twice and left voicemails however I have not received a response.

Exactly as pictured, very versatile bed, desk & sofa. Great service, delivered when told - no problems or reservations with regards using this company again

i arranged to have a new baby plate shipped, unfortunately the name on the plate was wrong. I contacted them and they corrected it straight away, but still inconvenient. i now plan to order again two years later and hope this time they get the names correct the first time. if the name was correct the first time i would have given 5 stars

We experienced a slight delay in delivery by a couple of 'working days' but this was chased promptly and sorted after I raised it with Customer Services. The shed is great and £80 cheaper than any other supplier that I could find for same product. Very happy!

The bunk is great quality, sturdy and looks great. It feels very solid. The shelves provide a great amount of storage for books and various bits. Putting the bed together was quite hard, there were two of us and it took us over ten hours!! Granted, we may not be gifted when it comes to assembling furniture, but if you can afford do consider to "buy" the building service.

The Kids Window were easy to deal with and ordering process was straightforward. I made a mistake during the ordering process and they amended the order without any problems. The delivery guy was very considerate too and took the various boxes all they way up the first floor even if he was on his own.

My daughter loves her dressing table , shame that the item was delivered a week late, after her birthday, the item it sent from abroad, this is never stated in the description, it should be!!!!!!

I was looking for a summerhouse for the corner of our garden and this one was cheapest of its type. I am usually thorough with research but I just ordered then checked reviews. I was horrified and thought I had made a big mistake. I could not get through on the phone but e-mails were answered. When the summerhouse arrived it was all there and on time. The build was supposed to be for two people but I managed to do it alone in about 6 hours and it look great

Bit nervous when I saw some of the reviews on here after ordering a dressing table for my little girl however I needn't have been.
Smooth transaction from start to finish from order to delivery.
Kept to promised timescales and when I had a question about delivery an email was answered pretty much straight away.
Credit where it's due.

I'm very happy with my purchase It was reasonably easy to assemble & is a very solid sturdy table

I received my delivery very quickly.
I do think you need to think about the items being delivered as my shelves arrived and the box was in a very bad state, so I half expected the shelves to be damaged. Thankfully not this time.
I love my furniture and the service.

The bed is excellent, the price is really low compared to others and we are really pleased with it. The only thing, I would prefer a king size but too late for now. Very good service from the kidswindow. Thanks!

The Kids Window have been back in touch with me by email to apologise and credited an amount back to my card towards my issues and costs.

It seems they are trying to make amends to customers, if they are on their way to improve customer service and recognise issues they may eventually get this right from the start and be a trusted company. I would now consider ordering again.

On ordering a dark wood dressing table I received an email stating my order would be delivered in 2 working days - excluding weekends and bank holidays. The email had a link to track my order.
On the day of delivery I emailed trying to find out a time of when to expect it to arrive, as the tracking link did not seem to work - No reply. Kept checking tracker - wasn't updated. Emailed again - No reply. 11pm I received an email 'order will arrive tomorrow'.
Order was delivered early morning, by a rude man who banged so hard on the door scared my little one half to death!!

A lovely piece of furniture, what more can I say.