Thekidswindow Reviews 

The product itself is great when it finally arrived! I received an (automatic I am assuming) confirmation once I'd placed the order saying I would receive the goods 2 working days later.
5 working days later, nothing had arrived, nothing from the kids window and no one answering their phones! I emailed in, again nothing. Called in, nothing and emailed again getting worried I'd ordered off a rogue company who never intended to send me anything..even got to the point where I called my bank for advice on where I stood if this thing never turned up!
Finally 12 working days after I placed order I did get a reply to my 1st email apologising for delay and my order had been dispatched and I did then receive the product 2 days later.
Really really bad customer service. All it would have taken was communication with me that there was a delay with the product and yes it would have been frustrating but at least I wouldn't have worried i'd been ripped off
Not a good experience overall and would never order from kids window again I'm afraid

The revolver table is fantastic the children at are school love it .The delivery men who brought it were RUBBISH I have a school full of lady teachers and just asked if the three of us two delivery drivers and myself could during the table up seven steps to the main hall where it was going to be staying can't do that might hurt my back stated one and I'm self employed I was once self employed and I got myself insurance just I case so if the nature of my job was delivering items of varying sizes I think I would have got insurance so it was left in the lobby of our school where at lunch time three ladies helped me lift and put in hall the table is great 😀deliver👿

I ordered a racing car bed for my child, the courier only supplied 3/5 of the boxes. Trying to communicate with the company or courier is impossible, can't get through on the phone, email or even a response via Twitter. It's frustrating not being able to contact a company when you require support or information.


After this experience, I personally wouldn't recommend the company and wish I'd checked the reviews before purchasing.

I hope the company take the negative feedback from all the people on here on board and seriously make improvements.

On a positive note, the McLaren racing car bed finally arrived and I have to say it's of good quality now assembled.


I hope the kids window can improve things.

I ordered a world globe recently from the Kids Window and after seeing that my credit card had been billed but no email received regarding my order, I went online to only be confronted with poor reviews and started to worry. I called several times (I thought this would be quicker than emailing) but got no answer. I then called my credit card company to ask about cancelling my order, but thought I would wait for a few days as I only just put in the order (day 2).

I decided to email the company and to their credit they responded almost immediately. I explained to them my concern that I had been conned, and they very politely apologised for the lack of communication but didn't exactly explain why. Anyway, my order arrived within the expected time frame (2 days) and I was so impressed by the fact that they did deliver it, I realised that my online shopping experience is based on modern communication expectations. Perhaps this company runs like an old fashioned mail order service? Remember those? You just had to trust that your stuff would show up! Anyway, I think that they are understaffed and the website gives a false impression that there are many people working behind the scene.

I have given them 4 stars because ultimately my shopping experience has been good but communication via telephone has been bad. Email politely and they will respond. I fear that most shoppers are far too demanding, so be a little patient and email politely expressing your concern at the lack of communication. After all, they are are one of the cheapest websites for some of their goods! Hope that helps.

Sandpit arrived on time and good quality. Bought many times over the years from them and not had any problems. Customer services solved problem with exchange once and refunded quickly when something was too big. No problem in recommending kids window.

I ordered a bed late Monday evening, I was advised the tracking number by email on Tuesday and the item was delivered by midday Wednesday. Excellent service for a bed that I found was cheapest with this company.

Would definitely use again

ordered on line Sunday night, money taken, website says delivery within 3 working days. Now Thursday. No sign of item. No one answers the phone at Kidswindow. No reply to email that I sent on Wednesday evening. Though only one day late so far, it is starting to look like the other unfavourable reviews may be accurate. We are desperate for the item we ordered: we only used kidswindow as they promised delivery quicker than the other suppliers. In case anyone from Kidswindow is reading this, my order no. is A2203319343.

Never answered the phone, although did respond to emails. Ordered a shed, which was "in stock and delivery within seven days". Nine days later, no news so emailed and Kids Window said supplier had confirmed they were just putting it into a delivery schedule. Five days later still no news so rang supplier direct, who told me they had only received the order the day before. So two questions: why did Kids Window lie about having spoken to supplier to confirm delivery when they hadn't even placed the order? And why did it take them 13 days between taking my money and placing the order in the first place? They are either incompetent or dishonest. You decide, but I for one would never use Kids Window again. On the plus side it's a good shed and a very good price.

The bed we ordered arrived in good time however it had various areas of damage and was poorly manufactured so some of the screws would not bite as the holes had been drilled too big. We would happily have accepted a replacement however the customer service from this site was so appalling that after 5 days of emailing back and forth and getting nowhere we asked for a refund.

Kids Window promised a refund (eventually after a few more rounds of emails) but two weeks later this had still not been received and my email asking when it would be processed was ignored.

In the end I had to get my money back from my credit card company. I am really unhappy with this whole experience and would never shop at Kids Window again. The customer service is slow with phone calls and emails going unanswered and emails were very impersonal and did not convey any kind of sincerity. Please think twice before buying from this company!

I had orderd a car bed which turned up on time and everything but it was faulty as one of the lights wasn't working. After numerous emails they got me in touch with the supplier who were quite helpful and had sent a replacement panel and still no lights working so i figured that it was the bonnet which was faulty. All of this took two weeks!!! Now i have asked for a refund or a brand new car bed and nobody has come back to me! I feel so angry and helpless. Their customer services is just disgusting and they should be put out of business!!!! They are ripping people off!!!! DO NOT BUY ANYTHING FROM THEM!!! I will be filing a complaint to the Trading Standards about them!

I have been trying to contact this company for the past 2 days with no answer what so ever, I want a refund as I have been told by the delivery company my parcel is damaged and being returned to them, I have rung their customer service number and pressed every option possible including the sales line and still nothing. I left a message on their answering machine yesterday and no call back as of yet, I have just sent them an email demanding my money back but I'm not expecting a reply. My 7 year old sons mattress is on the floor and I can't buy him a new bed until I get my money back, I'm at my wits end!!!!

Ordered a product, money was taken and we were told 5 day delivery. 3 weeks later we finally manage to contact them to ask where it is and they say that it will be delivered next day delivery. Two days later the item is dispatched and we received it 4 days after the "next day delivery" was organised. The product arrived and was not at all what it said it was in the advert description. Chipboard instead of solid pine. Again, we struggle to contact the kids window customer service and when I finally get to speak to someone they say they will arrange a collection and contact me within the next hour. 4 hours later I email to ask what is going on and then a few hours later get a reply telling me the collection is in progress and I have to monitor it via a web link. The refund will be issued once they had collected the item. The item was collected and a week later we have had no refund. I email to say I am fed up and if it's not sorted by the end of the day, trading standards will be contacted. I email again as nothing has been done and then they reply within minutes with a plain, template email saying the refund has been done today and it will take a few days to clear. No apologies. Not even accepting the fact this has taken so long, been a massive waste of time and the fact they have held on to our money since day one.
Do not use. Avoid this company. I will still be in touch with trading standards about this. The furniture products are poor quality and the service is even worse.

I have ordered a bed for my grandson last Friday. I have giving 2 contact numbers and told the bed would be delivered with 7 days. However I received an email 3 days ago stating they had tried to call me and no on answered but I have no messages or missed calls. Strange. I have now tried and tried to make contact and I can't seem to get anyone. Phoned and left numerous emails. I just need to speak to someone from the company regarding delivery of the item! I see they respond on here so hopefully I can get it sorted. I just need contact with the company! My grandson is so excited to receive his big boy bed

The bracelet I ordered is very good quality and the customer service excellent. I misspelt the name on my order, even though it was my fault they replaced it with the correct spelling at no extra cost and in plenty of time for the christening. I highly recommend this company.

After reading the reviews here AFTER I placed an order I started to think I might have been conned, however I was emailed tracking information promptly and my order came in two days with no problems. The reason I am giving 4 not 5 is because the item I ordered (Torino Day Bed) has a bit of a cheap finish (flaking paint) BUT The Kids Window are selling it as the lowest prices found and lots of online retailers are selling this exact day bed so it's not a reflection on The Kids Window as a distributor but more an issue with the manufacturer. Have been pleased with the experience with The Kids Window, no problems

We ordered a bed for our son at the beginning of February which wasn't delivered within 30 days of the order, we therefore informed the company that they had failed to honour their side of the purchase and that the order should be cancelled and refunded.

Despite being told in writing that I should check my account within 3 - 5 working days, it's more than a week from the cancellation and no refund has been received or processed. Attempts to contact the company via email and telephone to confirm what's happening have been ignored. I note that they've been able to reply to customer reviews on here very recently, perhaps they should devote some of their efforts to dealing with customer issues as well.

Update 2nd April:

Contrary to the assertion that a delivery was attempted, your couriers went to completely the wrong address about an hour away via the M25 despite being provided with the the correct full address, postcode etc. Not sure how you can class that as a delivery "attempt", personally I'd call that a delivery "failure".

As for the refund, you conveniently omit to mention that this was only forthcoming following several additional emails and phone calls (all of which went unreturned/unanswered) except for a boilerplate email sent after 10pm in the evening stating that the refund had been issued. The timeline was as follows:

Email sent on 6th March advising refund being forwarded to accounts department "to deal with promptly".

2nd Email on 6th March advising to allow 3 to 5 working days before checking bank statement.

Email from me to your customer services on 11th March requesting an update on the refund progress. No answer.

Email from me to your customer services on 13th March requesting an update and advising that a chargeback would be initiated if no update was provided. No answer.

Email from your customer services on 17th March after 10pm advising that a refund had been processed. This fell well outside the "3 to 5 working days" advised.

Since you failed to issue the refund within the 3- 5 day period advised, I'd be thrilled to discover how you regard that as being "dealt with promptly"? I dread to think what happens to those customers where their refund isn't so "prompt".

I personally will not be purchasing from your company again and would not recommend it to anybody. For the record, the bed we wanted, could be obtained from Trendy Living for £100 less and it was delivered in less than a week.

Ordered dressing up wardrobe on the 22nd dec, website said Oder before 12pm for Christmas delivery
, I ordered at 8am they took the money straight away. Didn't arrive so I contacted them after Christmas and they said item is out of stock expected more mid January. Still nothing so yet again I contacted them, out of stock till mid February this time. Still nothing in February so sent an email start of March askin for my money back, then funnily enough item was on its way. Out of principle I decided this was not good enough so did not want the item so rejected the parcel when it arrived. Surprise surprise company still don't seem to be able to contact me and still waiting to be refunded.

I have been emailed by The Kids Window and told that my payment for my goods was rejected by my bank, however, the payment was taken promptly from my Credit Card. My bed was due for delivery today. I have been trying to contact the company now for 2 days solid, You cant get to speak to anyone but continually get an answer machine so there is no way of resolving this. I now have no bed, my credit card has been charged.

Ordered a item from them that i had been let down on by two other companies. They delivered quickly and when they said they would.

Recommended.

Ordered a shed mid-May last year. Money was taken from our credit card promptly! Shed should have been delivered in 10 working days. Over a month passed and they did not pick up the phone or respond to messages. Completely blanked us. Had to contact the credit card company to get money back. Got it back a couple of months later having had to send a whole bunch of paperwork to the bank. What a waste of time. This company is a shower.