Thekidswindow Reviews 

I had read all the reviews and was deeply concerned and a bit worried. Yet I plowed ahead as I like to take a chance ordered on Tuesday(late night purchase) and was just waiting for something bad to happen. To be honest prompt email after ordering with consignment number and delivered within the time frame it stated. First class from start to end. Product as described and built already. Many thanks 5*

We ordered a Toronto Trundle guest bed from The Kids Window after finding they were cheaper than the next best supplier by around £70. In addition, they stated estimated delivery would be within two working days which was better than the alternative by 5 days.

Communication was the minimum required, nothing more, nothing less. We got two emails, the first confirming the order as soon as we'd paid, and the second a day later providing us with a consignment number and link to the couriers website to track the order. The bed was delivered exactly as estimated - on the second working day. We never got a firm delivery date so weren't in when the item was delivered, but I suspect that might be down to the courier rather than The Kids Window, so haven't knocked any stars off (could see how it might be an issue for some, but wasn't for us. Plus you can track the order - which doesn't completely solve the problem, but it helps).

Some of the reviews on here did give us cause for concern, but our experience was very pleasant. We'd use them again.

As with many of the review the Kids Window took my money within 24 hrs of placing my order then it turns out the item was not in stock. Ok so that's their mistake but just one of those things. However I then found that it took two weeks, numerous e-mails (many of which were ignored) and threats of legal action before i finally received my refund, This seems to be a common theme with this company and after reading some of the other reviews It could have been worse if I continued with my order. Of course they won't be bad all the time or they will have no business so pay ya money take ya chance.

I bought a Florence three drawer unit, which was exactly what I wanted. Very hard to find drawer units of those dimensions (and right colour, etc.) I really, really wondered about going ahead with the purchase through The Kids Window, in view of some of the other reviews. (It was available elsewhere, but for about £20 more.) In the end, like one of the earlier positive reviewers, I took a punt and went ahead. First to last my experience has been fine. The order went through, I was informed immediately of the fact by the company. It was delivered really quickly: maybe 3 days later, which is no small feat at this time of year. Delivery service was good too: they texted to give me a window, and obligingly organised the delivery for the following day when the first option proved inconvenient.

As for the unit, I am really impressed by how good the Danish instructions were: puts Ikea in the shade. It is what it is: it's not going to look like top of the range furniture, because it isn't, but it is carefully made, solid, very intelligently organised for home assembly, and looks exactly as it does on the web site. AND it was easy to put together, because of the intelligent instructions (again, a telling contrast with Ikea furniture!)

So thumbs up all around, and I hope this review helps to reassure some prospective buyers who are put off by the negative comments on this site.

I placed an order on 9th November with The Kids Window to ensure I received the item in plenty of time for Christmas. I was happy to read on the website, under the 'contact' section, "Is the product in stock ? - Everything shown on the site is available at the delivery time indicated. Sold out items are removed from display."
This is clearly not true, as in a lot of the other reviews, it turns out the product was not in stock at all and the item had not been removed from display. There have been responses from The Kids Window to other reviewers below saying they are unable to keep completely up to date with this matter as its down to the supplier giving them up to the minute info, but this statement clearly contradicts this and gives buyers extra confidence only for them to have their money kept at a time the majority of people need it most.
The Kids Window kept fobbing me off everytime I phoned, saying the delivery of stock was on its way and should be with them by..... Then I find out that it is apparently stuck at customs. Who knows when I would have got it, in the meantime, The Kids Window gets to keep a couple of hundred pounds of my money before Christmas.
I'm currently waiting for a refund and have had to order from Argos as they now have it back in stock, so I'm pretty out of pocket at the moment.
The customer service lady I spoke to was not rude but this whole thing has left a bad taste and I will not be ordering from them again and I would definitely say its not worth the risk.

The after sales from this company is terrible. The male who delt with my complaint was very rude and unhelpful. He actually was shouting down the phone !! Was told a refund would be given. After two more calls it still has not been credited back to me. My complaint has not been resolved and from the attitude from this man at kids window, I don't believe it ever will be. Avoid at all cost.

I bought a bed for my daughter, was expecting delivery in 3 days. Phoned up after 3 days only to be told the supplier didn't have it in stock and it wouldn't be back in stock until January! Not only does their supplier not communicate with them, but they failed to tell me it was out of stock, even thought it said it was in stock on their website. Appalling customer service for 2014. I don't know how businesses like these stay afloat....they annoy so many potential customers. They took my money quick enough, and I'm worried now I won't get it back! The Kids Window, please join the queue alongside the likes of Eon, Virgin and Yodel for being a company with no morals, no service and no chance of survival. Avoid like the plague....

Ordered a bed, made payment, then advised out of stock. Was advised item will be in stock at end of october. As still awaiting delivery.
cannot contact company, just goes to answerphone, no one answers phone or calls back.

VERY POOR CUSTOMER SERVICE

Placed an order for a bed advertised as in stock, with free delivery in 5 working days. After 6 working days, I emailed requesting an update to be told, out of stock with no forecast date of when it would return to stock.
couldn't even be bothered to pick up the phone to advise me of this, so they sent an email that was spam filtered, so with no stock, or reply from their customer, they just sit on your money...be very wary of this company.
Just been emailed to say that my order is cancelled and forwarded to their refunds department to process the refund!! I have been in retail for over 30 years, and trust me, if you need a department specially for refunds, you are doing something very very wrong!
Also, most companies are proud to show these Trust-pilot reviews on their own site, as a source of confidence to new customers, this company makes no reference on their site to this page... speaks volumes.

I needed some furniture urgently and ordered from this 'company' (I think it is just one man working from home) because it showed the items were in stock and promised delivery within 3 working days. I ordered on a Thursday so expected the items to be delivered by the following Tuesday or Wednesday. I was sent an order confirmation and another email saying I would be sent a tracking number but this was never sent. Tuesday and Wednesday came and went without delivery so I emailed to ask when the delivery was going to take place. I did not get a reply. A week after I made the order I got another email saying one of the items was out of stock. The other items were delivered the next day (so 6 working days, not counting Sat or Sun). Before this I had tried calling the company but only ever got voicemail which was never responded to.

If I hadn't needed the furniture urgently then the late delivery would not have been such an issue. I think the cancellation of the one item a week after it was ordered and two days after it should have been delivered is pretty unreasonable and unprofessional, especially as it was shown on the website as 'delivered within 3 days'. It proved to be extremely inconvenient for me and the new tenants the furniture was for.

I had to chase for the refund of the cancelled item a couple of times and it took over 2 weeks to be refunded after the item was cancelled.

I read a lot of the reviews on this site and I admit that I was initially reluctant to proceed with my order. However, the price of my chosen item was good and I decided to have a punt and support a 'smaller' e-tailer. I emailed them after I placed my order (on a Sunday) and received a reply the same evening. I was sent a tracking number on Tuesday and I received my order on Wednesday. Personally, I'm happy to recommend and I would urge other 'doubters' to give them a chance.

I was looking to buy a day bed for my guest bedroom and came across one on this website. It was almost £50 cheaper for the bed and mattress than any other website, so of course alarm bells started ringing. I looked up reviews of the company on several opinion sites and found that the majority of them were negative.

However, with the massive saving to be had and the free next day delivery I thought I would take a chance: what could I lose? I placed my order late on a Wednesday evening and received a confirmation of order within minutes. The next day I received yet another email confirming my shipment with a tracking code. With the negative reviews in the back of my mind I spent the majority of Thursday tracking my delivery (of course I did not expect it to be delivered that day, but did expect it on Friday). Friday morning my delivery had been updated and I was given a three hour delivery window which was successfully met.

An extremely professional company with huge saving to be had!

I ordered a Verona cabin bed and wardrobe through the Kids Window at the beginning of September. The package was left outside for me and when I returned home many of the boxes were in a terrible state with pieces of the furniture poking through the boxes. Needless to say a lot of the furniture pieces were damaged so I contacted The Kids Window and they got straight back to me to ask me to tell them the parts that were damaged. I went through the 14 boxes and took photos and noted the parts that were damaged. However they wanted the individual part numbers which involved finding the instruction manual and figuring out which part was which. This was fine for the larger items such as wardrobe door but for the desk it was not so clear so I asked them to replace the whole desk as half of the items were damaged anyway. They refused to do this and told me to send it back for a refund. By this point I was so fed up with the whole thing I decided that would be best as who's to say the replacements wouldn't arrive in a similar condition! After waiting in for 3 days finally the package got collected after having to phone the collection depot to complain. Now we are 1 month on and for the past week I have been trying to contact The Kids Window by phone and email to tell me where my refund is but no one has replied to me. Their website states they refund within 14 days so I am so worried about where my money is. This whole experience has been an absolute nightmare. I would never order from The Kids Window again and would warn others not to also.

Since sending a formal complaint the Kids Window have apologised and refunded me.

I received my item within the specified time frame but did not receive an order confirmation email or any communication regarding delivery... Tried to call for confirmation of the order and delivery and was greeted by what has to be described as one of the worst automated phone systems I have ever come across. This company has to understand that buyers want/need to speak to People over the phone and make adequate provisions, simply telling someone that there is currently no one available is unacceptable and giving the option to leave a message is not enough and will never be enough as consumers have so little confidence in messages being picked up and responded to.

Every single timescale The Kids Window gave us turned out to be inaccurate.
So after several promises that someone would be in touch about delivery, none of which happened, we cancelled and reordered from somewhere else (which incidentally took 2 days to get a similar product to us as opposed to the 23 days we'd waited).
The refund did come eventually, but again, not until well after the stated timescales.
To be fair, I think they might have been getting messed about by the product supplier. But that doesn't really make it any better for the customer.

Ordered 2 chairs on the 28th july with a delivery time of 2 weeks, called TKW custormer service on the 20th of August,but all I got was an answerphone saying all our agents are busy, so decided to keep calling till one off the agents picked up,after about half an hour of this got bored and called to place an order instead, guess what? they answered first time, the agent then asked me "was that you who has being ringing customer service" I replied yes and asked about my delivery, and was told to call customer service as he was a different department, anyway its the 21st of august and still ringing TKW but no joy, will update this review when I receive my order.

I really dislike leaving a negative review, and I am hopeful that this may become more positive.
Ordered a table and chairs on 7th August, with 3 day dispatch. Waited in all last week for delivery. By Thursday, the children were going loopy at having to stay home (its the summer holidays after all), we phoned, left a message and got no response. Have mailed them now to see if I can get an answer, as we go away next week, and we're not waiting in then!
When I get a response, I'll let you know! So far, fed up customer!

Ordered a bed which looked a completely different colour when it arrived, several emails to the kids window which we're being replied to at first, was then told my complaint would be passed to manager and never heard anything again despite more emails on my part. Bed frame was also damaged. Avoid this company!!!

Placed an order with this website for a bookshelf. It was to be delivered by UPS (which I had no choice in). UPS completely messed up my delivery and I waisted 2 days trying to get them to deliver the parcel. After speaking to the UPS complaints department I was told that they could not directly refund the delivery cost or give me any compensation as the order was placed through Kids Window and that I need to request this via Kids Window.

After several emails to Kids Window, explaining to them about the terrible experience I had with UPS (who THEY selected as the courier company) and that they need to request a refund and/or compensation on my behalf from UPS, I was basically told to get lost and that they are not responsible for third parties and that I should complain about them to my local Trading Standards.

No wonder companies like Amazon are so popular. I thought I'd give my hard earned money to Kids Window and in return I get shoddy customer service. It's almost like they couldn't care less now that they have my money.

AVOID at all costs!

We paid in full for garden furniture with a promise of 5-7 days delivery. There was no communication from the company despite us leaving 4 voicemails and writing 3 e mails. Half the order arrived 2 weeks later, with no chairs-they wouldn't return calls
& when we finally got through, they lied to us. A shameful company, avoid