Thekidswindow Reviews 

Waited in for delivery due on Friday which didnt turn up. No response to emails and no one to answer your calls for the last 5 days. 1 person called me monday and said he would get back to me and still hasnt.

We bought the parosit bunk beds. The are very well made, sturdy and exactly what I wanted. The kids love them and in particular the shelves where they can store their toys. They were fine to construct but you did need a bit of stamina but all acceptable as they are very strong. Only one issue was the missing corner brackets which we reported and yet to receive!

After promising to deliver the go-cart within 2 days (childs birthday approaching) after 5 days of no show I cancelled and ordered from a different company who delivered the next day.....

2 weeks later and I have received no refund. Just wish I had read the reviews before I purchased.

I bought a bed frame from TKW and it was creaking slightly when any weight was out on it. After a few weeks this gradually got worse and worse until the rest of the house could hear it creaking!
After numerous emails, I was told that they were waiting for their supplier to get back to them. I then receive a new part for the bed which was exactly the same as the part I already had, so was absolutely no use whatsoever. To add insult to injury they sent the wrong colour part too!
I emailed again and got a poor response saying they would contact the supplier again, I heard nothing for a few days so I decided to make a bodge job of the bed myself, with rubber washers etc. I informed customer services I had done this and I was still furious that I had paid full price for this bodged up bed and wasted my time with all these emails that were getting me no where. To this email, I received no reply, I replied again saying how annoyed I was that no one had replied, again, no reply. What a disgrace.
If you do but something from here, you want to hope it's absolutely spot on as there's no chance they'll listen when you complain. I will not be returning!

Bought two beds for my girls would give one star because came the next day so was very impressed with speed of delivery but then went down hill after that, opened up the packaging to find that one bed did not have any fittings at all, after numerous phone calls (which are never returned) sent half of the fittings needed, another few phone calls and emails sent, another half pack of fittings arrived, another email and phonecalls later I am waiting for another pack of fittings here's hoping third time lucky. Most annoying thing was very very poor customer service who never seem to understand the distress my child was under without her bed. Would never buy from this company again and would not recommend it to anyone.

Ordered a shed over the phone, seemed to know the product range very well and were accurate on the delivery time. Happy customer.

Well, well. Nothing but excellent service on the (three) occasions we've had buying from Kids Windows. They've always delivered on time (and in one piece!) and when we wanted to send something back it wasn't a problem. The bed we bought my daughter is fabulous, and we were informed on the delivery time perfectly well, got called to arrange it all, and turned-up on schedule. Will buy again. Cheers!!

I ordered a great pirate costume for my son's school play. I received the costume 24 hours later and at a great price. Will be using them for all my son's costumes in the future.

IF YOU LIKE ANY KIND OF CUSTOMER SERVICE DO NOT USE THIS SITE
i ordered a dutch barn from this site and after 10 days i had only one email to say they had taken my money so today i phoned them and got lies. so i phoned the company that was supplying it for them and they had not got a order from them at all so i called them back and then they blamed the other company and they would call me back when all sorted. only to get a email some 2 hours later to tell me that my home phone was dead that is why the had not called me back more lies. so now i have asked for my money back and placed a order with the barn maker it now turning up next week now i just have to wait to see if my money turns up

I ordered 6 items and spent £750 before I came across any reviews of the company. Understandably, from reading the reviews I was VERY concerned so I rang them to check that the items were in stock and would be sent out. I expected not to get through but they answered straight away. Even more surprisingly they had dispatched my items and gave me a tracking number so I could check the progress online. From ordering the items on a Friday night, I received all 6 items on the Tuesday! The only problems I had was one of the items was slightly damaged from the courier company and the delivery turned up 4 hours later than it was meant to!

Absolutely shocking service! Have been waiting a whole month for a book case that was supposed to be delivered in 2 working days! I have since asked for a refund and surprise, surprise I've not had that either! Fuming!! Customer service is absolutely disgusting when you finally get through too!

Ordered a playhouse expected delivery within 10 days! So after 5 days I hadn't heard so thought I would call as we work full time so wanted to be able to arrange for someone home for delivery... 6 calls and 5 more days later , 2 voicemails left assuring you they will call you back the same working day I am still without a playhouse and according to the supplier they don't even have my order!!! So thanks The kids window for such shocking customer service and support. let's see how long it takes now the supplier ( Mercia products) has stepped in there customer services were disgusted and couldn't apologise enough!! Won't be buying from this company again!

We ordered a bed for my son and waited 4 weeks for delivery. When it arrived we found 10 items damaged/marked plus the overall quality was terrible. After leaving several messages I finally got hold of someone in customer services to request the item was collected for a full refund. It then took 3 weeks for a collection to be arranged (after 5 further phone calls/messages!) and then plus a further week for the refund to be processed (after another phone call to chase!). I would not recommend this company as the quality of the items we received was very poor, plus the constant chasing and promises of calls back was extremely frustrating and disappointing!

I ordered a costume 3 weeks before I needed it for my son's Xmas performance. It was promised within 3 days. It never arrived. I emailed, but got no response. Called, but phone wasn't picked up. Couldn't leave a message either. Bitterly disappointed and had to order another costume from amazon - which arrived in 24 hours without shipping cost. Utter incompetence.

Ordered a toy pedal car, received confirmation email and full amount debited to my credit card immediately. 10 days later still no delivery so rang and emailed and was informed it was out of stock. Card to be credited in 3 to 5 days time. If I hadn't chased it myself then no one would have informed me there was a problem. Compared to other internet companies this is very poor. I will not use them again.

The bed ordered arrived with bit smiting and multiple marks and scratches.

I contacted them. I t took over a week to get replacement parts then another two weeks to get a refund as a gesture of good will (10%).

Staff were inept, failed to respond as promised and didn't call me once leaving me to do all the chasing. One to avoid.

I have never been let down by thekidswindow - they offer a fantastic range of quality goods, and their fancy dress section is just brilliant. thekidswindow is my first port of call whenever my son needs to be a pirate, or a dragon or an king or a wizard!

I ordered amid sleeper bed which was dispatched early but when we went to assemble it we discovered that the crucial nuts and bolts parcel was missing. I've chased this 4 times now and was assured 4 days it was re-dispatched but the end of the story is I've spent £320 on a bed my son can't use because that parcel still hasn't arrived!! Disgusting

Not at all impressed by this company. I put my order in Saturday 1st June and receive a confirmation email shortly after stating my delivery will be with me within 7 working days... 11th June arrives - NOTHING!! I email the company about the whereabouts of my order. Abigail replies, "Your order will not be delivered today. You will receive notification that your order has been dispatched and the tracking details in due course. The courier is UPS." So I ask for a tracking number and they send me another email with a tracking number saying that I probably won't be able to track it till later. The time is 1am now, 13th June - I use the UPS service to try and track my order... nothing!! Can't get through to customer services at all... just some automated piece of shit on the other side!!

Ordered this clock for my niece and had a wonderful surprise - great website, loads of choice, great prices, speedy delivery and a quality product. All quite rare these days let alone all in one place!!!

No problems with recommending this company to all my family and friends.