They entered my email incorrectly, so I never knew what was going on until i FINALLY got to speak with someone. I ordered a crib on 7/10/2023 for my daughter. She still hasn't received it. I was to... See more
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See what reviewers are saying
I bought a Coston Ball Pit Play Tent for kids , which has 100 balls Included. It's a Portable Baby Play house for Toddler Indoor & Outdoor Use, Much Easy Pop Up Fold into a Carrying Case , Red & Purpl... See more
We received such an excellent service from start to finish, and the bunk bed look stunning in the boys bedroom! Clare from the customer care went really above and beyond, firstly with her advices on w... See more
Company replied
I bought a puzzle mat in mustard, grey and white which looks nice - kid friendly but still goes with the decor in our living room. It does the job of providing a soft, safe play area for baby, and whi... See more
Company replied
Company details
- Baby Store
- Children's Furniture Store
- Children's Store
- Children's Toys Store
- Decoration and Interior Design Store
Written by the company
Aspirational lifestyle store showcasing contemporary nursery décor for the modern family. World renowned brands such as ferm LIVING, Cam Cam, Mini Be and Sebra.
Contact info
PO Box 871 , BR6 1JY, Kent, United Kingdom
- +44 (0) 808 196 5008
- info@themodernnursery.com
- www.themodernnursery.com
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So many lovely things ..a great place…
So many lovely things ..a great place to search and shop ..fast delivery too
July 19, 2022
Reply from The Modern Nursery
Hi Joanna
Thank you for taking the time from your day to leave a review.
I am pleased to hear that you feel we have lots of lovely things and you received your order quickly. I hope you love the products which you ordered and will be back to shop with us again soon.
Thanks TMN team.
Received the sandals that I ordered in…
Received the sandals that I ordered in speedy time. Sadly they did not fit my little girl so returned them and got a refund in quick time also!
July 19, 2022
Reply from The Modern Nursery
Hi Charlotte
Thank you for taking the time to leave a review.
I am pleased to hear that your order arrived quickly and you also received your refund quickly too, I am sorry that the sandals did not fit, please note for future reference we do offer free exchanges on clothing and footwear.
I hope we are able to welcome you back to shop again soon, TMN team.
Reply from The Modern Nursery
Hi Oksana
Thank you for leaving a review.
I am pleased to here that the product you purchased is of good quality and you are very happy with it, I hope we can welcome you back again very soon.
Thanks, TMN team.
Great service and really lovely…
Great service and really lovely sandals. My daughter loves them and are just perfect for our holiday!
July 14, 2022
Reply from The Modern Nursery
Hi Claire
Thank you for taking the time to leave such a great review.
I am so happy to hear that your daughter loves her new sandals and the service which you received was great! I hope you have a lovely holiday!
Thank you, TMN team.
Quick delivery
Quick delivery, and a lovely product. Just a little disappointed with how easily it marks!
July 12, 2022
Reply from The Modern Nursery
Hi Alice
Thank you for leaving a review.
I am pleased to hear that your order was delivered quickly and the product was lovely, I can see you have been in contact with our customer service team and this has now been resolved for you.
I hope we can welcome you back to shop with us again in the very near future.
Thank you once again, TMN team.
Great customer service
July 9, 2022
Reply from The Modern Nursery
Hi Lian
Thank you for taking the time to leave a review.
I am pleased to hear that the customer service you have received was great, I hope you loved the products which you ordered!
Thank you again, TMN team.
Reply from The Modern Nursery
Hi Anna
Thank you for taking the time to leave a review.
I am pleased to hear that you order arrived with you quickly and the items were as you were expecting, I hope we are able to welcome you back again soon.
Thank you again, TMN team!
Very prompt and efficient company
Very prompt and efficient company, the gift for my granddaughter arrived a couple of days after purchase. They had a tempting selection of goods on offer. Would definitely purchase again.
July 7, 2022
Reply from The Modern Nursery
Hi
Thank you for leaving such a lovely review!
I am pleased to hear that your product arrived quickly and I hope your granddaughter loves her new gift, we look forward to welcoming you back to shop with us again soon.
Thank you once again, TMN team.
I got the Scandi patterned puzzle play…
I got the Scandi patterned puzzle play mat in rose and absolutely love it! It goes well in the play room, was super quick to put together and is so easy to clean. Definitely recommend for additional help on crawling.
July 4, 2022
Unprompted review
Reply from The Modern Nursery
Hi Adele
Thank you for taking the time from your day to leave a review.
I am so happy to hear that the playmat which you purchased goes well in your playroom, if you do have any pictures please tag us in them on social media, we would love to see.
Thank you again, TMN team.
Amazing service throughout the purchase…
Amazing service throughout the purchase process. Excellent customer service, always been quick to reply with any help needed. Fast delivery A++
July 4, 2022
Unprompted review
Reply from The Modern Nursery
Hi
Thank you for leaving such an amazing review!
I am so pleased that the customer service you received was excellent and your order arrived with you quickly, I hope you love the products which you purchased.
Thank you again, TMN team.
Shipping is VERY expensive to the USA…
Shipping is VERY expensive to the USA and despite paying $50 for shipping alone, there is no ETA on when your items will arrive. You just wait and see.
July 1, 2022
Reply from The Modern Nursery
Hi
Thank you for taking the time to leave a review, I am sorry that you feel the shipping costs to the US are expensive, we do attempt to find the cheapest and most reliable couriers to ship our orders and we do not make any profit from out shipping costs. Unfortunately some of the parcels are held up at customs and this delay is out of our control, once your order is dispatched you receive a tracking link so you can monitor your parcels movements.
Thank you again TMN Team.
Return cost me significantly
Cost me £11, over 25% of the total value of the product (sebra nursery rug) to return. I didn’t know there was no free return policy as kept all previous items but this will make me think twice before ordering from this company in the future.
June 25, 2022
Reply from The Modern Nursery
Hi Lauren
Thank you for taking the time to leave a review.
I am sorry that you was not aware we are unable to offer free returns on all of our products, this is something we are looking into for the future.
We hope we are able to welcome you back to shop with us again soon.
Thanks TMN team.
Awful costumer experience
Awful costumer experience! They sent me the Water Run from @plumplayuk with missing pieces, faulty and not usable. It's over two weeks now and no solution or interest in solving in any way this order. Yet has been sent loads of spam mails with promotios. Definitely don't recommend this shop!
June 23, 2022
Unprompted review
Reply from The Modern Nursery
Hi Laura,
Thank you for taking the time from your day to leave a review.
I am sorry you feel the customer service you have received has been awful, this is certainly not how we would like to leave our customers feeling. I have taken a look at your order and I can see our customer service team have been in regular contact with you and this matter has now been resolved.
Once again I am sorry for any inconvenience this may have caused you.
TMN team.
Packaging let the order down.
The turn around from order to delivery as amazing, it was quick and gratefully recieved.
Unfortunately the packaging on the box my miffy night light came in was just black cling film around it, so the box was in a terrible state my the time I got it.
Luckily the lamp wasn't a pressie so it didn't matter, but really for the £100+ I paid for the item, you would hope for better packaging
June 21, 2022
Reply from The Modern Nursery
Hi
Thank you for taking the time from your day to leave a review.
I am sorry that your order arrived with you in a less than perfect condition, I have passed your feedback onto our warehouse to prevent this from happening in the future.
I hope you love your Miffy lamp and we are able to welcome you back to shop with us again very soon.
Thanks again, TMN team.
Worst experience ever
Please do not reply to my review to tell me someone has emailed me, when your company hasn’t got back to me in weeks or resolved the issue. That is all just to fake that you provide customer service. I am getting really upset and annoyed. I want a refund for my faulty product.
June 21, 2022
Unprompted review
Reply from The Modern Nursery
Hi Sarah
Thank you for taking the time to leave a review.
I am sorry that you feel upset and annoyed with your experience, this is not how we would like to leave you feeling, I have taken a look at your order and can see this has now been resolved.
Thank you again.
TMN team.
Reply from The Modern Nursery
Hi Kate
Thank you for taking the time from your day to leave a review.
I am so pleased to hear that you feel we stock a great range and the customer service your received was good. I hope we can welcome you back in the near future to place further orders.
Thank you again, TMN team.
Reply from The Modern Nursery
Hi Rita
Thank you for leaving an excellent review.
I am happy to hear that your order was delivered on time and you are very pleased with it.
Thank you again. TMN team.
Product range is good but items were…
Product range is good but items were suggested to add into my basket that I didn’t want. When I placed my order, items from an old basket/different browser were still there and I ended up over ordering.
I immediately asked to cancel, but 3 days later was told it was too late. Delivery wasn’t particularly quick and the returns were quite difficult. It’s put me off ordering from The ModernNursery again.
June 11, 2022
Reply from The Modern Nursery
Hi Anna
Thank you for leaving a review.
I am sorry that our customer service team were unable to cancel your order prior to it being dispatched, I can see you have been in contact with our customer service team and they responded to your first email within 1 working day, due to the bank holidays we were unable to assist you sooner.
If you do require any further assistance with your return please do contact our customer service team.
Thanks again. TMN team.
Really quick delivery
Really quick delivery, appropriate packaging, absolutely thrilled with my pregnancy pillow!
June 9, 2022
Reply from The Modern Nursery
Hi
Thank you for taking the time from your day to leave a great review.
I am so happy to hear that your pregnancy pillow arrived quickly and appropriately packaged. I hope we can welcome you back to place further orders in the near future.
Thank you again, TMN team.
Item was never delivered.
June 9, 2022
Reply from The Modern Nursery
Hi Hannah
Thank you for taking the time out of your day to leave a review.
I am sorry that you appear to have not received your order, I have passed this onto our customer service team as the tracking confirms it was delivered. I hope this is resolved as quickly as possible for you.
Thanks again TMN Team.
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