They entered my email incorrectly, so I never knew what was going on until i FINALLY got to speak with someone. I ordered a crib on 7/10/2023 for my daughter. She still hasn't received it. I was to... See more
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I bought a Coston Ball Pit Play Tent for kids , which has 100 balls Included. It's a Portable Baby Play house for Toddler Indoor & Outdoor Use, Much Easy Pop Up Fold into a Carrying Case , Red & Purpl... See more
We received such an excellent service from start to finish, and the bunk bed look stunning in the boys bedroom! Clare from the customer care went really above and beyond, firstly with her advices on w... See more
Company replied
I bought a puzzle mat in mustard, grey and white which looks nice - kid friendly but still goes with the decor in our living room. It does the job of providing a soft, safe play area for baby, and whi... See more
Company replied
Company details
- Baby Store
- Children's Furniture Store
- Children's Store
- Children's Toys Store
- Decoration and Interior Design Store
Written by the company
Aspirational lifestyle store showcasing contemporary nursery décor for the modern family. World renowned brands such as ferm LIVING, Cam Cam, Mini Be and Sebra.
Contact info
PO Box 871 , BR6 1JY, Kent, United Kingdom
- +44 (0) 808 196 5008
- info@themodernnursery.com
- www.themodernnursery.com
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered over £150 worth of products…
Ordered over £150 worth of products from The Modern Nursery over two weeks ago. I’ve emailed twice and called in the last few days and have had no response.
June 8, 2022
Reply from The Modern Nursery
Hi Helen
Thank you for taking the time to leave a review.
I am sorry that you are still awaiting the arrival of your order, this is not what we would expect, I can see our customer service team and now dealing with this and I hope you receive your order very soon.
Once again I am sorry for this unexpected delay. TMN team.
Arrived with basket part of hot air…
Arrived with basket part of hot air balloon broken. Obvious glue marks on balloon. Sent back and still haven’t received a refund. Very poor for amount of money you pay compared to other sites.
June 7, 2022
Reply from The Modern Nursery
Hi Katherine
Thank you for taking the time to leave a review, I am sorry you received your product in a less than perfect condition, this is not what we would expect. I have passed this onto our customer service team and I can see this has now been resolved.
Once again I am sorry for any inconvenience this may have caused you.
TMN team!
Ordered the play mat from here and it…
Ordered the play mat from here and it has lovely colors and is good quality. Delivery was super fast also
June 1, 2022
Reply from The Modern Nursery
Hi Alexandra
Thank you for taking the time from your day to leave such a lovely review.
I am so pleased that you love the colours of your playmat and the quality is good.
Thank you again. TMN team.
I love the idea of the shop but package…
I love the idea of the shop but package is very poorly. Got the OlliElla doll in a plastic bag. Not in a box or even paper bag.
There is few imperfections like threads sticking out
(The most annoying on the nose) :( doll is beautiful but for the price I would expect better quality.
May 28, 2022
Reply from The Modern Nursery
Hi Monika
Thank you for taking the time to leave a review.
I am sorry to hear that you received your product in a less than perfect condition, I have passed your feedback onto our customer service team who will be in contact as I see there has been no communication between yourself and the CS team.
Once again I am sorry for any inconvenience this has caused you.
TM team!
I received my order quickly
I received my order quickly, however it was faulty and am yet to receive a response to my emails regarding sending it back.
May 26, 2022
Reply from The Modern Nursery
Hi Donna
Thank you for taking the time to leave a review, I am sorry that you have not received your product faulty and are still awaiting a response to your email, I have contacted the customer service team and asked them to contact you to resolve this as a matter of urgency.
Once again I am sorry for any inconvenience caused.
TMN team!
Worst customer service I have received…
Worst customer service I have received from a company.
No communication on where my order is that is now over a week late.
Avoid.
May 26, 2022
Reply from The Modern Nursery
Hi Daytona,
Thank you for taking the time to leave a review.
I am so sorry that you are disappointed in the service that you received. I have taken a look at the communication between you and our team and can see that a replacement teepee was sent out to you yesterday and should be arriving today.
I can see that after your conversation with the team on Tuesday, they made contact with the courier to find our when you could expect delivery as we were 1 day outside of the 1-3 working day shipping window. After being instructed that we would need to wait up to 3 days for a response from the courier, as we didn't want to extend your wait further, we dispatched a replacement via a premium delivery service so that the teepee would arrive before the weekend.
Once again we are so sorry for the delay and I hope that your daughter loves the teepee when it arrives.
Kindest Regards
The Modern Nursery
No goods received and no commmunication…
No goods received and no commmunication as to when I might receive them.
It’s been over 2 weeks.
May 25, 2022
Reply from The Modern Nursery
Hi Maria,
Thank you for taking the time to leave a review.
I am so sorry to hear that your order has not yet arrived. I have taken a look, and can see that our team has been in touch with you twice and have confirmed that your order was dispatched and we are investigating to see where your order is as it should have arrived with you. Our team will be in touch today to confirm either when your original order is due to arrive, or that we have instructed that a replacement be sent out to you as a priority.
Kindest Regards
The Modern Nursery
Enjoyed looking at your site
Enjoyed looking at your site, everything has arrived promptly and looks lovely.
The items are not needed until July.
I will continue to visit and see what else I can buy!!
May 23, 2022
Reply from The Modern Nursery
Hi Pam
Thank you for taking the time from your day to leave a review.
I am pleased to hear you enjoyed looking at our website and your order arrived with your promptly and the products look lovely!
We can't wait to welcome you back as a customer again very soon.
TMN team.
Quick delivery and excellent quality…
Quick delivery and excellent quality products. After the sizes didn’t fit, they sent me a personal email to say exchanges weren’t possible, but provided vouchers straight away so I could repurchase.
May 23, 2022
Reply from The Modern Nursery
Hi
Thank you for leaving a review on the service you received.
I am pleased your order arrived with you swiftly and the products were of a excellent quality, I am sorry the sizing was not quite right but after speaking to our customer service team this was resolved for you.
Thanks again TMN team!
Measurements slightly off
I placed my order on Thursday and received it on Monday. I had an order confirmation email sent to me as well as a link to track the parcel. I also got 10% discount for my first order and a discount code for my next one. Overall happy with the service but the products specs were slightly off.
The Nobodinoz cloud cushions say 38cm x 24cm x 8cm in their measurements but they're actually 34cm x 21cm x 8cm so turned up smaller than expected and unsuitable for the purpose.
I wanted them on my baby's changing table to prevent him from bumping his head at the top part but had to find bigger ones and only use these as decorative on his cotbed.
Could be a manufacturer's mistake, but worth checking.
May 21, 2022
Reply from The Modern Nursery
Hi Julia
Thank you for taking time from your day to leave a review on the products you have received.
I am pleased to hear you were happy with the service you received and you was kept updated with regular emails, however I am sorry that the cushion dimensions are not as stated on our website, I have passed this information onto the brand for them to investigate further.
Thank you again, TMN team!
Arrived quickly and was really pleased…
Arrived quickly and was really pleased with the product when it arrived.
May 21, 2022
Reply from The Modern Nursery
Hi Victoria
Thank you for leaving such a great review!
I am so happy to hear that your order arrived quickly and you were pleased with the product you received.
We look forward to welcoming you back to shop with us again very soon.
TMN team!
So happy with our new liewood swimwear…
So happy with our new liewood swimwear for little Henry this summer! Absolutely loving the new designs and they fit him perfectly! Service was great and it’s such a pretty website! Thank you!
May 13, 2022
Reply from The Modern Nursery
Hi Holly
Thank you for leaving such a lovely review.
I am pleased to hear that both you and Henry love the Liewood swimwear you ordered and it fits perfectly, please feel free to tag us on social media in any photos of the products in use, we would love to see them!
Thank you again for shopping at The Modern Nursery.
Waited 3 weeks for item
Waited 3 weeks for item. Been promised it would arrive on 3 occasions and now they won't take our calls and was meant to ring us and haven't
The item is a safety float for our holiday and now we have run out of time to order another
Awful service will never use again!
May 12, 2022
Reply from The Modern Nursery
Hi Michaela
Thank you for taking time to leave a review.
I can see our customer service team have responded to all of your calls and emails within the 1-2 working day timeframe we work towards, I am sorry to hear that the product did not arrive before your holiday as it was delayed in transit with the courier, I believe this matter has now been resolved with yourself.
Once again I am sorry for any inconvenience this may have caused you.
Bad customer service
A glitch on the website didn’t confirm the order had gone through, I didn’t receive an email so assumed it didn’t so went ahead and reordered. When I realised I didn’t receive that email also I checked my junk folder to see two order confirmations. I contacted The Modern Nursery as soon as the orders had been processed , we’re talking within minutes to cancel one order , I’ve still had no response. Terrible customer service.
May 11, 2022
Reply from The Modern Nursery
Hi Kay
Thank you for taking the time to leave a review.
I am sorry that your order confirmation was sent to your junk inbox so you did not realise that the first order was processed and proceeded to place a second order, I can see our customer service team have been in regular contact with you regarding this matter and have issued you with a free returns label so you are able to return one of the orders at no extra cost to yourself.
Once again I am sorry for any inconvenience this may have caused you and I am pleased this has now been resolved.
Order still hasn’t arrived 10 days …
Order still hasn’t arrived 10 days after placing order despite reaching out to the company and courier.
May 7, 2022
Reply from The Modern Nursery
Hi Aneshca
Thank you for taking the time to leave a review.
I can see you have been dealt with by our customer service team and a replacement order was created and dispatched after an unexpected delay was caused by the courier. I hope you love your product now you have received it.
Once again I am sorry for any inconvenience this delay may have caused you.
TMN team.
Forgotten order :(
Contacted customer services after my item hadn't been delivered after a week despite it saying same day dispatch on the website. It was then dispatched and arrived within a few days however I didn't get any acknowledgment or apology for the fact my order had clearly been missed/forgotten. Not ideal having to chase to receive my order, especially with a young child at home- it's extra life admin I could do without. When your market is parents (and specifically new parents!) you should be doing better to provide a good service.
Happy with the product though, just not sure I would order from here again.
May 7, 2022
Reply from The Modern Nursery
Hi
Thank you for taking the time to leave a review.
I am sorry on this occasion you did not receive your order within the estimated timeframe we work towards, this is something we are looking into with our warehouse team and couriers to prevent happening in the future.
I am pleased to hear that you are happy with the product you received.
Once again I am sorry for any inconvenience caused, TMN team!
Still waiting for it!
May 4, 2022
Reply from The Modern Nursery
Hi Evelyn
Thank you for taking the time to leave a review.
I am sorry that you appear disappointed you did not receive your order as quickly as you hoped, I have taken a look at the tracking and I can see your order was placed and delivered within 4 days. After looking at your account I can see you did not make any attempt to contact our customer service team, if you require any help with future orders or have any questions regarding the delivery please do contact them and they will be able to assist you.
Once again I am sorry for any inconvenience caused and I hope you love your product!
Thanks TMN team.
quick delivery thanks.
May 4, 2022
Reply from The Modern Nursery
Hi Eva
Thank you for taking the time to leave a review.
I am pleased to hear that your order arrived quickly and therefore you was not kept waiting longer than necessary, I hope you love the products you purchased and I hope we can welcome you back to shop with us again.
TMN team.
Great service
We bought a dinner set they unfortunately had a cup missing - but they resolved the issue really quickly and sent out a new set straight away. Will definitely buy from you again!
May 4, 2022
Reply from The Modern Nursery
Hi Jess
Thank you for leaving a great review!
I am sorry that your ordered arrived incomplete but I am pleased to hear that our customer service team sorted this out straight away.
I hope to welcome you back to shop with TMN nursery again very soon.
Thank you again.
My daughter loves her makeup kit!
May 3, 2022
Reply from The Modern Nursery
Hi
Thank you for leaving a review.
I am pleased to hear that you daughter loves her new make up kit, I hope she has many happy hours playing with it and making memories.
Thank you for shopping at TMN.
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