They entered my email incorrectly, so I never knew what was going on until i FINALLY got to speak with someone. I ordered a crib on 7/10/2023 for my daughter. She still hasn't received it. I was to... See more
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I bought a Coston Ball Pit Play Tent for kids , which has 100 balls Included. It's a Portable Baby Play house for Toddler Indoor & Outdoor Use, Much Easy Pop Up Fold into a Carrying Case , Red & Purpl... See more
We received such an excellent service from start to finish, and the bunk bed look stunning in the boys bedroom! Clare from the customer care went really above and beyond, firstly with her advices on w... See more
Company replied
I bought a puzzle mat in mustard, grey and white which looks nice - kid friendly but still goes with the decor in our living room. It does the job of providing a soft, safe play area for baby, and whi... See more
Company replied
Company details
- Baby Store
- Children's Furniture Store
- Children's Store
- Children's Toys Store
- Decoration and Interior Design Store
Written by the company
Aspirational lifestyle store showcasing contemporary nursery décor for the modern family. World renowned brands such as ferm LIVING, Cam Cam, Mini Be and Sebra.
Contact info
PO Box 871 , BR6 1JY, Kent, United Kingdom
- +44 (0) 808 196 5008
- info@themodernnursery.com
- www.themodernnursery.com
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order and very quick delivery…
Easy to order and very quick delivery thanks!
The products are just how I imagined and wanted!
April 14, 2022
Reply from The Modern Nursery
Hi Caroline,
Thank you so much for your kind words.
I am so happy to hear that the Picnic set and tableware were just as you had imagined.
Kindest Regards
The Modern Nursery
It's a gorgeous cushion
It's a gorgeous cushion, that I bought for a great price. My Fiancè and I are creating a kids zone at our wedding reception and it's perfect. It's a versatile size so can also be used as floor cushion if padded out more. The delivery was quick and it arrived in lovely packing.
April 14, 2022
Reply from The Modern Nursery
Hi Cher,
Thank you for leaving a review.
What a great idea, we would love to be tagged in any photos that you may share.
I hope you have the most wonderful day!
Kindest Regards
The Modern Nursery
Reply from The Modern Nursery
Hi Dan,
Thank you for taking the time to leave a review.
I am so sorry to hear that your order did not arrive as expected. I have taken a look an am unable to see any communication between yourself and our customer service team regarding these issues, so I have made them aware, and they will be in touch to discuss these issues further.
Kindest Regards
The Modern Nursery
I haven’t received my delivery
April 13, 2022
Reply from The Modern Nursery
Hi Elsa, Thank you for taking the time to leave a review. I have taken a look at your order and I can see that it was dispatched on Monday, within 1 hour of our warehouse opening and that it is in transit to you via the 2-4 working day delivery service that was selected at the checkout, and we would expect it to arrive with you by the end of the day on the 14th.
If it does not arrive by this time, please get in touch with our customer service team via info@themodernnursery.com who will be happy to help.
Kindest Regards
The Modern Nursery
Ball pit
Great service ordered Sunday morning and arrived Tuesday lunchtime. Although this ball pit is expensive you pay for what you get! And I did shop around first and did my research. The quality of it is great, how it’s stored and what it arrives in is top class. The colours are lovely super modern and very cool! The balls are a proper size and my little one and 3 year old are very happy!
April 12, 2022
Reply from The Modern Nursery
Hi Faye,
Thank you so much for taking the time to leave a review. I am so glad to hear that you love the ball pit that you purchased from us, and that your little ones are very happy.
I hope that they enjoy many hours playing together in it.
Kindest Regards
The Modern Nursery
Delivery delayed for almost a month…
Delivery delayed for almost a month past quoted delivery date, meaning that the item was not delivered in time for a birthday gift. We were not kept updated of this and had to chase up on multiple occasions to find out what was happening.
April 9, 2022
Reply from The Modern Nursery
Hi
Thank you for taking time from your day to leave a review.
I am sorry to hear that the product you ordered did not arrive within the timeframe that you had been originally informed of, I can see that you have been in correspondence with our customer service team regarding the delay and I will pass this case onto them again to discuss further.
Once again I am sorry to hear that you are disappointed.
TMN team!
Beautiful toys
Bought some toys for my toddler. He loves them and we love the aesthetics.
April 8, 2022
Reply from The Modern Nursery
Hi Richard
Thank you for spending time to leave a review.
I am pleased to hear that your toddler loves his new toys, I hope he has many happy hours playing with them, making great memories.
Thanks again, TMN team.
Lackluster returns service
For an online shop not to cover the shipping costs of returns these days, this is absurd!
April 8, 2022
Reply from The Modern Nursery
Hi
Thank you for taking the time to leave a review.
I am sorry to hear that you feel it is absurd that we are unable to offer free returns at this moment in time, this is stated on our refunds and exchanges policy on our website.
Thank you again, TMN team.
All I can say is great
All I can say is great
Great items
Great quality
Great service
Everything was perfect, came in great time and well packaged
I love the dummies & the straws, colours are lovely
Thank you 😁😍
April 8, 2022
Reply from The Modern Nursery
Hi Lana
Wow! Firstly, thank you for leaving such a great review! Secondly, I am so happy to hear that you loved the products you ordered and the service you received was also great!
Thank you again, TMN team.
Shocked by the speed of delivery
Shocked by the speed of delivery! I ordered one afternoon and had my item the very next day. I absolutely love the playmat for my baby due next month and am so excited to order more from here.
April 7, 2022
Reply from The Modern Nursery
Hi Chelsea
Thank you for taking the time to leave such a great review.
I am so pleased you love the playmat you purchased and we cannot wait to welcome you back very soon to make future purchases.
All the best for your new arrival, TMN team!
Great service and fast delivery
Great service and fast delivery! Items are all gorgeous.
April 7, 2022
Reply from The Modern Nursery
Hi
Thank you for spending the time to leave us a review.
I am pleased to hear that the service you received from TMN was great and the items you ordered are gorgeous!
We hope to welcome you back in the near future.
Thank you again, TMN team.
Arrived really quickly!
Arrived really quickly and as described.
Not bad value for money at all. I would buy again from Modern nursery :)
April 4, 2022
Reply from The Modern Nursery
Hi
Thank you for taking the time to leave us a great review.
I am so pleased to hear that you would shop with us again, we can't wait to welcome you back. I am also happy to hear your order arrived quickly and it was as described.
Thank you again, TMN team!
Reply from The Modern Nursery
Hi Maisie
Thank you for taking time from your day to leave us a lovely review!
I am so pleased that your delivery arrived promptly and the items you received were beautiful.
I hope we can welcome you back again very soon.
Thank you, TMN team.
Great service ordered and item arrived…
Great service ordered and item arrived 2 days later.
April 1, 2022
Reply from The Modern Nursery
Hi Kirsty
Thank you for taking the time to leave a review.
I am so happy to hear the service you received was great, I hope you love your order and pleased that you did not have to wait too long to receive it.
Thank you again, The Modern Nursery Team!
Very fast delivery.
April 1, 2022
Reply from The Modern Nursery
Hi
Thank you for taking the time to leave a review.
I am so pleased to hear that you received your delivery quickly and I hope you loved your order!
Thanks again, TMN team.
Reply from The Modern Nursery
Hi Karen
Firstly, I would like to say thank you for taking the time to leave a review, secondly, I am so happy to hear that you delivery arrived quickly and you were impressed.
Thank you again, TMN team.
Reply from The Modern Nursery
Hi Jai
Thank you for leaving such a lovely review!
I am pleased to hear the service you received was great and you enjoyed shopping in our sale, it was the best wasn't it, lots of great bargains to be had.
I hope you loved the products you purchased!
Thanks again, TMN team.
Excellent service as always
March 30, 2022
Reply from The Modern Nursery
Hi Linda
Thank you for taking the time from your day to leave us a great review.
I am so happy to hear the service you received from us was excellent, we hope we can welcome you back again soon!
Thank you again, TMN team.
Toys are beautiful and very good quality
I’m editing my review since the customer service team acted quickly about this issue. Thanks. Could be good to update the delivery times and that we have to pay import duty in Ireland. The toys are beautiful and love the colours, very unique. Old review was: I'm still waiting for my delivery and it was a gift so it will arrive very late, I though it will arrive within 3 working days but it's been almost 2 weeks now.
March 28, 2022
Reply from The Modern Nursery
Hi Elizabeth,
Thank you for taking the tim to leave a review.
I have taken a look and am unable to see any previous communication with our customer service team. I can see that your order has been dispatched and is in transit to Ireland and have contacted our customer service team who will be in touch to discuss the issue further.
Kindest Regards
The Modern Nursery
Really obsessed with the little cups!!
Really obsessed with the little cups!! Great size for LO, good material
March 24, 2022
Reply from The Modern Nursery
Hi
Thank you for taking the time to leave us a review.
I am happy to hear that your obsessed with the little cups you ordered and they are perfect for you little ones hands!
We hope to welcome you back to shop with us again very soon.
Thanks again, TMN team.
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