They entered my email incorrectly, so I never knew what was going on until i FINALLY got to speak with someone. I ordered a crib on 7/10/2023 for my daughter. She still hasn't received it. I was to... See more
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See what reviewers are saying
I bought a Coston Ball Pit Play Tent for kids , which has 100 balls Included. It's a Portable Baby Play house for Toddler Indoor & Outdoor Use, Much Easy Pop Up Fold into a Carrying Case , Red & Purpl... See more
We received such an excellent service from start to finish, and the bunk bed look stunning in the boys bedroom! Clare from the customer care went really above and beyond, firstly with her advices on w... See more
Company replied
I bought a puzzle mat in mustard, grey and white which looks nice - kid friendly but still goes with the decor in our living room. It does the job of providing a soft, safe play area for baby, and whi... See more
Company replied
Company details
- Baby Store
- Children's Furniture Store
- Children's Store
- Children's Toys Store
- Decoration and Interior Design Store
Written by the company
Aspirational lifestyle store showcasing contemporary nursery décor for the modern family. World renowned brands such as ferm LIVING, Cam Cam, Mini Be and Sebra.
Contact info
PO Box 871 , BR6 1JY, Kent, United Kingdom
- +44 (0) 808 196 5008
- info@themodernnursery.com
- www.themodernnursery.com
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service and products are…
Great customer service and products are great,
March 24, 2022
Unprompted review
Reply from The Modern Nursery
Hi Mark
Thank you for leaving a great review for us!
I am pleased to hear the customer service you received was great and so were the products.
We hope we are able to welcome you back as a customer again very soon.
Thanks again, TMN team!
Products arrived promptly and with…
Products arrived promptly and with tracking info. All goods as expected, well packaged. Happy with my product (which was quite hard to source on line) and was competitively priced.
ECZ
March 23, 2022
Reply from The Modern Nursery
Hi Elaine
Thank you for leaving us a lovely review.
I am pleased that your order arrived promptly and you was able to track it via the information provided. I am also pleased to hear you are happy with your product and if you require any assistance with products in the future please do contact our customer service team who will be able to assist you further.
Thank you again, TMN team!
Prompt delivery
Prompt delivery and good customer service. However some of the colours I wanted were out of stock, so had to buy these elsewhere.
March 22, 2022
Reply from The Modern Nursery
Hi Kim
Thank you for taking the time to leave a review.
I am so pleased to hear that the delivery of your order was fast and you found the customer service was good, I am sorry that you was unable to purchase all of the colours you were hoping for on this occasion, this product is very popular and therefore sells out quite quickly, this is something I have made our buying team aware of and we are looking at how we can prevent this in the future.
I hope you love the products on your order and we hope to welcome you back to make future purchases in the near future.
Thank you, The Modern Nursery team!
Miss a star because they charge for returns
I would give five stars because the products and customer service are excellent, but charging for returns is not good.
March 21, 2022
Reply from The Modern Nursery
Hi Hannah
Thank you for taking the time from your day to leave us a review.
I am so pleased that the products and the service you received are 5* however I am sorry to hear that you are disappointed we do not offer free returns unless the product is damaged/faulty, this is something we are looking into but are not currently able to offer.
I do hope we are able to welcome you back very soon, TMN team.
excellet service and products
March 21, 2022
Reply from The Modern Nursery
Hi Brion
Thank you for taking the time to leave us a review.
I am so happy to hear the service you received from us was excellent and so were the products!
Thank you again, TMN team.
Reply from The Modern Nursery
Hi Laura
Firstly, I would like to say thank you for taking time from you day to leave us a review.
Secondly, I am pleased to hear your delivery arrived quickly and you find the products to be gorgeous!
Thank you again, TMN team!
Reply from The Modern Nursery
Hi Catherine
Thank you for leaving such a great review.
I am so pleased that you did not have to wait long for your delivery to arrive and you find the products you ordered to be great!
I hope we are able to welcome you back to make future purchases very soon!
TMN team.
Fantastic service once again
Fantastic service once again. Delivery was less than 24 hours after I ordered!! Love the bean bag, such a gorgeous colour for my daughters room.
March 19, 2022
Reply from The Modern Nursery
Hi Anya
Thank you for leaving such a lovely review.
I love that you love your new beanbag and I hope your daughter loves it in her room, we would love to see pictures so please do tag us on social media.
Once again, thank you, TMN team!
Love buying from this site.
Love buying from this site.
Quality is amazing and delivery is fast
March 19, 2022
Reply from The Modern Nursery
Hi Alex
Thank you for taking time from your day to leave us a review.
I am pleased to hear that the quality of the products you received is amazing and your delivery arrived quickly, we love that you love shopping with us and we hope to welcome you back again very soon!
Thank you again, TMN team.
Reply from The Modern Nursery
Hi
Thank you for leaving a review.
I am so happy to hear that your shopping experience with us was fab and you did not have to wait long to receive your products, I hope you love your new items and we hope to welcome you back again soon.
Thank you once again, TMN team.
Reply from The Modern Nursery
Hi Gill
First I would like to thank you for leaving a review, secondly I am so pleased to hear you received your order quickly and you were pleased with the selection of products we offer.
We hope to welcome you back again very soon!
Thanks again TMN team.
Great product, bad service.
The crates I bought are great, but the colours don’t look to match across each size, ie. navy in each size aren’t the same shade. I ordered 6 crates to be told (after I chased) that the ones they had weren’t sellable. When they eventually came back into stock they didn’t have the yellow so I had to either wait, change colours or take a refund. Communication was fine but the 10% off my next purchase they offered isn’t enough for me to shop there again :(
March 18, 2022
Reply from The Modern Nursery
Hi Kay
Firstly I would like to say thank you for taking the time to leave a review, secondly I am sorry that your experience shopping at The Modern Nursery was not a perfect one, as we would expect. I will pass your comments onto a member of our customer service team who will be in contact.
Once again I am sorry that you felt your shopping experience was a bad one.
The Modern Nursery Team
Reply from The Modern Nursery
Hi Peter
Firstly, I would like to say thank you for taking the time from your day to leave us a review. Secondly, I am so pleased you found it easy to place your order and you received it quickly and you are happy with the quality of the products.
Thank you again.
The Modern Nursery team.
Ordered the wrong colour but was able…
Ordered the wrong colour but was able to change the order before delivery 👍
March 11, 2022
Reply from The Modern Nursery
Hi Teresa
Thank you for leaving a review.
I am pleased to hear that our team were able to assist you and change your order to the preferred colour, I hope you love your new product.
The Modern Nursery team.
Despite an issue from the original…
Despite an issue from the original Supplier with delivery, Kelly from customer service was really amazing at communicating and ensuring that we received our purchase in time for my sons birthday! Thank you again for all your help Kelly!
March 11, 2022
Reply from The Modern Nursery
Hi Estee
Thank you so much for leaving such a great review.
I am sorry you experienced an issue with your order but I am pleased to hear that this was dealt with and The Modern Nursery team ensured your son received his birthday gift in time for his big day! I hope your son is having many happy hours playing with his new gift.
Thank you once again.
The Modern Nursery team.
Reply from The Modern Nursery
Hi Jo
Thank you for leaving a lovely review.
I am pleased to hear that you received your product quickly and you are very happy with your purchase. I hope we are able to welcome you back to place more orders with us in the very near future.
Thank you again. The Modern Nursery team.
Tipi play gym frame looks great and…
Tipi play gym frame looks great and arrived super quickly in less than 48h!
March 10, 2022
Reply from The Modern Nursery
Hi Marine
I would like to start by saying thank you for taking the time from your day to leave a review, I am pleased to hear the teepee play gym frame you ordered looks great and it arrived quickly.
Thank you again, The Modern Nursery team.
Reply from The Modern Nursery
Hi Jodie
Firstly, thank you for taking the time from your day to leave a review. I am so glad that the service you received was great and your order arrived super quickly, I hope you loved the products you ordered.
Thank you for shopping with us at The Modern Nursery.
Love the product.
March 5, 2022
Reply from The Modern Nursery
Hi Carol
Thank you for leaving a review about the product you ordered, I am so pleased to hear that you loved it and I hope we can welcome you back to shop with us again in the very near future.
The Modern Nursery team.
Reply from The Modern Nursery
Hi Gillian
Thank you for leaving a lovely review.
I am so happy to hear that you found the service you received excellent and you received your order quickly, so you were able to enjoy the products without delay!
Thanks again, The Modern Nursery team.
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