They entered my email incorrectly, so I never knew what was going on until i FINALLY got to speak with someone. I ordered a crib on 7/10/2023 for my daughter. She still hasn't received it. I was to... See more
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I bought a Coston Ball Pit Play Tent for kids , which has 100 balls Included. It's a Portable Baby Play house for Toddler Indoor & Outdoor Use, Much Easy Pop Up Fold into a Carrying Case , Red & Purpl... See more
We received such an excellent service from start to finish, and the bunk bed look stunning in the boys bedroom! Clare from the customer care went really above and beyond, firstly with her advices on w... See more
Company replied
I bought a puzzle mat in mustard, grey and white which looks nice - kid friendly but still goes with the decor in our living room. It does the job of providing a soft, safe play area for baby, and whi... See more
Company replied
Company details
- Baby Store
- Children's Furniture Store
- Children's Store
- Children's Toys Store
- Decoration and Interior Design Store
Written by the company
Aspirational lifestyle store showcasing contemporary nursery décor for the modern family. World renowned brands such as ferm LIVING, Cam Cam, Mini Be and Sebra.
Contact info
PO Box 871 , BR6 1JY, Kent, United Kingdom
- +44 (0) 808 196 5008
- info@themodernnursery.com
- www.themodernnursery.com
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent company, would recommend
Excellent company. My first time dealing with them, I had a minor issue with one of my items getting listed in transit, but Kelly sorted this super quickly for me, was very professional and friendly. I came away feeling very positive, and was also so pleased with all the items I got, they were all beautiful!
March 3, 2022
Reply from The Modern Nursery
Hi Charlotte
Thank you for taking your time to post a review for us.
I am sorry to hear that one of your items got lost in transit but I am so pleased that we were able to rectify this for you swiftly and the customer service you received was of a professional and friendly manner!
We can't wait to welcome you back to shop with us again.
The Modern Nursery team.
Lovely large quality rug which looks…
Lovely large quality rug which looks perfect in my childrens jungle themed bedroom
February 21, 2022
Reply from The Modern Nursery
Hi Taylor
Thank you for taking the time out of your day to leave a review.
I am so pleased to hear the rug you ordered from us is a perfect addition to your child's jungle themed room!
The Modern Nursery team.
Lovely quality product (rug) and great…
Lovely quality product (rug) and great communication, very happy will buy from
again. Thank you!
February 21, 2022
Reply from The Modern Nursery
Hi Faneleh
Thank you for taking the time to leave a review.
I am so pleased to hear you are happy with the quality of your rug and I hope it looks fab in your home.
Thanks again, TMN team.
The playmat overall is great
The playmat overall is great, nice and soft. I love the neutral colors. But I can’t ignore the fact that they have an awful smell… at first I wasn’t sure whether I should let my baby use it. But then after sanitising, the smell kind of faded a bit so I decided not to return it. I’m disappointed because I really love the product…
February 19, 2022
Reply from The Modern Nursery
Hi Vivien,
Thank you for taking the time to leave a review.
I am sorry to hear that you were not 100% happy with the playmat that you purchased from us. Unfortunately, by removing toxic chemicals from the production, including formamide, to ensure that they are as safe as possible for little ones, they are left with a smell that would not be there otherwise. The smell however does fade with time, leaving out to air and wiping it down help to speed up the process
One of our Customer Service Team will be in touch shortly.
Kindest Regards
The Modern Nursery
Amazing quality
Amazing quality. Carefully packaged. Everything was as described and looked on website.
February 19, 2022
Reply from The Modern Nursery
Hi Laurence
Thank you for leaving such a lovely review.
Great news that you received your delivery quickly so you wasn't having to wait too long to enjoy the products you ordered. I hope we are able to welcome you back to shopping with us again soon.
Thank you once again, The Modern Nursery team.
Absolutely love the mat I've ordered
Absolutely love the mat I've ordered. Quality, design and how fast it has been delivered. Worth every penny!
February 19, 2022
Reply from The Modern Nursery
Hi Klaudia
Thank you for taking the time out of your day to leave a review for us.
I am glad that you love the mat you have ordered and are pleased with the quality of the product. I hope it is getting lots of use!
Thank you again, The Modern Nursery team.
Always reliable
Always reliable
Love the products. Prices are good and postage is quick. What’s not to love
February 19, 2022
Reply from The Modern Nursery
Hi
Thank you for taking the time to leave us a review here on Trustpilot.
I am so pleased to hear that you love the products that you have ordered and the delivery arrived quickly so you did not have to wait long to enjoy them.
Thank you for shopping with The Modern Nursery.
Great website
Great website! Fast delivery, great products. Makes you want to have kids 🤣
February 17, 2022
Reply from The Modern Nursery
Hi Irina
A massive thank you to you for leaving such a nice review.
I am so pleased that you have had such a great experience shopping with us and I hope we can welcome you back again very soon!
Thanks again, The Modern Nursery.
Ryah is very happy with her kitchen.
Ryah is very happy with her kitchen.
And plays with it a lot
February 17, 2022
Reply from The Modern Nursery
Hi Surinder
Thank you for taking time from your day to leave a review.
It makes us all at The Modern Nursery so happy when we hear that customers love the products they purchase from us! I hope Ryah spends lots of happy hours playing in her kitchen.
Thank you from all of us at The Modern Nursery.
Wonderful website
Wonderful website. Came across by chance and now is among my favorites. Beautiful little toys and of wonderful quality. My little girl adores her new toy.....may thanks!
February 17, 2022
Reply from The Modern Nursery
Hi Allison
Thank you for leaving us such a lovely review.
I am so pleased that you found us and we are now among your favourites, such great news that your daughter loves her new toy which you purchased from us!
Thank you again, The Modern Nursery team.
Very quick delivery
February 16, 2022
Reply from The Modern Nursery
Hi Rebecca
Thank you for leaving a review on Trustpilot.
I am so happy to hear that the delivery was quick and you was not kept waiting to receive your order, I hope you loved your order too.
Thank you again, The Modern Nursery team!
We received such an excellent service…
We received such an excellent service from start to finish, and the bunk bed look stunning in the boys bedroom! Clare from the customer care went really above and beyond, firstly with her advices on which product would best suit our needs and secondly in assisting with delivery options. Thank you!
February 12, 2022
Reply from The Modern Nursery
Hi
Thank you for taking the time from your day to leave a review on the product and service you received.
I am so pleased to hear that Clare from The Modern Nursery Team was able to advise and assist you in choosing the correct product to suit your needs and I hope your boys love their new bunk beds.
If you do ever need any further advice please don't hesitate to contact The Modern Nursery Team, who will be more than happy to help in anyway they can!
Once again Thank you for shopping with The Modern Nursery.
Tired of being fobbed off by this…
Tired of being fobbed off by this company.
Have been waiting for an item that was out of stock to become available again. Three weeks ago I got an email to tell me it was back in stock. I ordered it, and another item at the same time.
I’m still waiting for them.
when my order didn’t arrive after a week I tried to contact them. Their phone lines close at 2pm????
I emailed and was told that the item I ordered (the one that was out of stock) was not in fact back in stock and that I had ‘pre-ordered’ it.
I don’t recall seeing any mention of this on the item page when I purchased it, but I gave them the benefit of the doubt.
I was told the item would be shipped within the next few days.
Well, a week later and I’ve still no items.
I emailed again (phone lines closed obviously) and was told that they would email their warehousing team and get back to me. Does no one use telephones anymore? Surely this could have been resolved with a quick call?
Or more importantly, surely their order and Despatch systems are linked and they can find this information with any effort.
I suspect this is a delaying tactic as they know full well that my order hasn’t been despatched. And if they don’t then they need to seriously rethink how their business operates.
I am so sick of companies treating their customers in this way. They’re happy to take orders (even for items they don’t have in stock apparently) but then their communication and Despatch processes are a joke
I am baffled as to how, with so much competition out there, these companies survive when they can’t even get the basics of online retail right.
I have noticed that they respond to negative comments on instagram almost instantly, regardless of the time. I would argue that this company wants create the perception of good customer service, whereas the reality is quite the opposite.
In response to the reply below from modern nursery:
You have a ‘notify me when this item is back in stock’ form on each product page. I entered my email address and was sent a notification 2 weeks later to tell me the product was in stock. There was no ‘pre-order’ information on the product page or I wouldn’t have bothered ordering. Why do you have a notification set up to let customers know that things still aren’t in stock???
Secondly, moving warehouses is one thing, but telling me you weren’t aware that my order hadn’t been Despatched. How does that work? Your order system must surely show my order as awaiting Despatch somewhere, right?
All in all very poor from this company.
February 11, 2022
Unprompted review
Reply from The Modern Nursery
Hi Kevin,
Thank you for taking the time to leave a review.
I am so sorry for the disappointment caused in the service you received, we pride ourselves on going above and beyond for our customers, and I am sorry that on this occasion we have let you down. I have taken a look into this and can see that one of the products you purchased was marked as pre-order with an extended lead time on the the product page and at the checkout at the time that your order was placed. We have been moving warehouse and the product that you purchased was on pre-order whilst it was moved from one warehouse to the other.
Based on the information we had, and that we passed on to you your order was expected to be delivered in the week commencing the 7th February. I am so sorry that we were unaware of the delay with your order until you understandably chased for an update on the 10th, and I can see that all calls and emails were responded to within 1-2 working days. Unfortunately, we work remotely so are not able to see for ourselves and rely on information provided by our warehouse team.
Our Customer Service Team are available between the hours of 9:30am and 2:30pm, via email, chat and phone, and all offline chats and phone calls received outside of these hours are responded to. Our Social Media team is managed separately, and they work different hours, I am sorry for any confusion or disappointment that this caused.
I can see that your refund has now been processed and you should have received both an email from the team and an automated email confirming this.
Once again I am so sorry for any disappointment caused and one of our team will be in touch soon.
Kindest Regards
The Modern Nursery
Quick delivery and lovely products
Quick delivery and lovely products
The Ay Kasa crates are a great storage solution and really stylish too
February 11, 2022
Reply from The Modern Nursery
Hi Anna
Firstly, I want to say thank you for taking the time to leave a review, secondly, I am glad that you think your Aykasa crates are great and like us believe they are really stylish.
Thank you for shopping with us!
The Modern Nursery Team.
Beautiful playmat.
We have the gorgeous rose scallops play mat in my little girls nursery. I love the colour and pattern. It just makes the room ane means my little girl has a comfy and safe place to play. This will come in really handy when my newborn arrives in a few months too.
So different to what you find on the high street 🤍
Xx
February 10, 2022
Unprompted review
Reply from The Modern Nursery
Hi Lucy
Thank you so much for taking the time to leave a review.
I am so pleased to hear that you and your daughter love the Rose Scalloped Puzzle Playmat, I hope she can now spend many hours playing comfortably with her toys!
Thank you for shopping with The Modern Nursery.
Really cute bike
Really cute bike. A little big for my 2.5yr old, but she will soon grow into it ( I bought a little hastily). Quick delivery and easy to assemble. Beautiful bike.
February 10, 2022
Reply from The Modern Nursery
Hi Lindsey
Thank you for leaving a review.
I hope your daughter is having lots of happy hours playing on her new bike, making lots of happy memories.
I am so pleased to hear that it was easy to assemble and delivery was quick so your daughter didn't have to wait too long to begin playing!
Thank you for shopping with The Modern Nursery.
Fabulous service
February 10, 2022
Reply from The Modern Nursery
Hi Claudette
Thank you for taking the time from your day to write a review.
I am pleased to hear the service you have received has been fabulous and I hope we are able to welcome you back to make further purchases very soon!
Once again thank you for shopping with The Modern Nursery.
Reply from The Modern Nursery
Hi Aimee
Thank you for leaving a review.
I hope that you love your order and I am pleased to hear that it arrived super fast.
We can't wait to fulfil future orders for you!
Thank you for shopping with The Modern Nursery.
Reply from The Modern Nursery
Hi Matty
Thank you for taking the time to leave a review.
I am pleased to hear that the service you received with regards to your order was good and that you will be returning to place orders with us in the future. I hope you loved the Woolley Mammoth you ordered and it is being played with lots.
Once again thank you for placing an order with The Modern Nursery.
My son got a black board for Christmas…
My son got a black board for Christmas and we put it up not even thinking of testing it. When my son drew on it the chalk didn’t stick and it just scratched the board it was very disappointing. However we were able to get a refund or gift card and we decided to take a gift card and get other items. My wee one loves cars and animals and when I seen the cow print van I knew it would be a winner. For £15 I don’t know what I was expecting but when it came it was tiny! It isn’t advertised like this and it’s very misleading. My son still loves and plays with so I don’t think he even noticed I just am not sure if I would have bought this item for that size. The last issue I had was delivery, it took over two weeks and I had to chase this up twice before someone got in contact with me. Other than that the items I have ordered are nice and sturdy that I know we will have forever, just a shame about the issues we experienced. It wouldn’t make me not order again though as I do think the items are beautiful and a different kind of quality for children.
February 5, 2022
Reply from The Modern Nursery
Hi Megan,
Thank you for taking the time to leave a review.
I am sorry that you are disappointed in the size of the Candyvan you purchased. I can see that the size of the car is listed on the product page, I am sorry you did not see this before purchasing.
Once again, I am sorry for any disappointment caused and one of our customer service team will be in touch.
Kindest Regards
The Modern Nursery
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