The Mortgage Hut Reviews 

134
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and knowledgeable throughout every single step of the process. Reviewers often note that communication remains consistently clear, ensuring people feel well-informed and fully supported from initial consultation to final outcome. A few other people also felt that the overall service provided was remarkably quick and efficient in securing mortgages without delays. Consumers deeply appreciate the personalized guidance and expert advice, which successfully reduces the stress of navigating complex applications alone. Clients consistently describe the process as smooth and reassuring, highlighting the approachable and reliable nature of the team.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently responsive,... See more

Service

Users describe positive interactions with service, highlighting a consistently excellent and smooth... See more

Customer service

Consumers find customer service to be exceptionally supportive and reassuring throughout the mortgage... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been working with Amy Flanagan who has been amazing. Her client focused approach gives us confidence she has our interests at heart combined. Amy's at the top of her game giving us clear recom... See more

Rated 5 out of 5 stars

Giacomo & Andy were great. They gave us a realistic estimation of timelines from the beginning, kept us informed throughout and answered all questions we had. They were very patient with the fact... See more

Rated 5 out of 5 stars

Andy Holding and Giacomo Stevens made the whole process easy and explained all my queries quickly and in layman’s terms, rather than using all the jingo that other mortgage brokers use. Will be using... See more

Rated 5 out of 5 stars

I had the pleasure of working with David and his team on arranging my first ever mortgage. Although it is a very daunting process, and particularly difficult being self employed, they held my hand the... See more


Company details

  1. Money & Insurance

Information provided by various external sources

The Mortgage Hut team of mortgage and insurance brokers offer independent advice and support to help you find the right options. Either by telephone or face-to-face, we provide support to help find the most suited mortgage option for you. From commerci...


Contact info

4.8

Excellent

TrustScore 5 out of 5

134 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(134)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Using the mortgage hut has made the…

Using the mortgage hut has made the process of initially obtaining and a mortgage and consequently renewing a mortgage seem less. What was once a lengthy procedure. TMH have made the process straight forward, concise and they kept me informed throughout. Would highly recommend

January 27, 2022
Unprompted review
Rated 5 out of 5 stars

The Mortgage Hut have provided me with…

The Mortgage Hut have provided me with an exceptional service on numerous occasions. Due to their level of service I have been happy to recommend them repeatedly to family & friends. 5 star in every aspect, thank you to Giacomo & the team.

January 26, 2022
Unprompted review
Rated 5 out of 5 stars

I have used Giacomo Stevens from The…

I have used Giacomo Stevens from The Mortgage Hut as my adviser for over 6 years for both my personal and buy to let mortgages. His advice and honesty has saved me both time and money.
What I particularly like is that I have always been given options from which to choose.
The aftercare has always been great with regular updates and always someone to contact if I need any further advice.
I have regularly passed on Giacomo's details to friends and family and they have always been super happy with his advice and expertise.

January 26, 2022
Unprompted review
Rated 5 out of 5 stars

I have found the Mortgage Hut to be…

I have found the Mortgage Hut to be extremely helpful, always happy to help and meet me after the normal working hours. Their attention to detail is why we chose them over all of the other providers in Southampton. All round a great company and would recommend them to anyone.

January 26, 2022
Unprompted review
Rated 5 out of 5 stars

Giacomo and his team have always been…

Giacomo and his team have always been efficient and a pleasure to deal with over the years. He takes the time to understand a clients circumstances and desires as a home owner/landlord, and acts decisively on the best course of action to achieve it. We wouldn’t use anyone else for our mortgages and remortgages in the future.
Thanks again.

January 25, 2022
Unprompted review
Rated 5 out of 5 stars

Thank you Giacomo

Couldn’t thank Giacomo enough for helping me purchase my first home. Honestly wouldn’t go elsewhere to remortgage or purchase again. Thank you once again.

January 25, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

As a first time buyer, I was quite nervous about the whole process and knowing what to do. The Mortgage Hut, and in particular, Giacomo talked me through the whole process and made it so easy for me. He answered all my (very annoying) questions and found me a great mortgage.
When it came to remortgaging and subsequently buying a new property, the decision to go back to Giacomo was really easy.
He’s gone on to help many of my friends and family off the back of my recommendation as I have total confidence in both him and the company.

January 25, 2022
Unprompted review
Rated 5 out of 5 stars

Being a first time buyer & not having a…

Being a first time buyer & not having a clue about mortgages or what buying a house actually entailed. I was soo grateful to have The Mortgage Hut there to support me every step of the way. Giacomo explained everything to me & made the whole process so much easier. I would highly recommend them to anyone. Thanks again.

January 25, 2022
Unprompted review
Rated 5 out of 5 stars

Great customer service and information…

Great customer service and information given to me from the Mortgage Hut. Giacomo my mortgage advisor, was very helpful and talked me through all of the options available to get us the best deal. Once the mortgage application process was completed, Andy has kept me regularly updated on the progress of the remortgage. If anyone was to ask me, I would recommend the Mortgage Hut.

January 25, 2022
Unprompted review
Rated 5 out of 5 stars

5* for Giac and Andy at The Mortgage Hut

Just a quick review for the service I received from Giac and Andy at TMH. They made a stressful experience as straightforward as possible. I am a first time buyer and you don't learn about this sort of thing at school. Giac guided me carefully through each step, ensuring I understood fully what to expect. I cannot thank them enough for the quality of care and service provided. Highly recommend, thanks again Giac and Andy

January 25, 2022
Unprompted review
The Mortgage Hut logo

Reply from The Mortgage Hut

Thanks for the lovely feedback Alfonso, I will make sure we pass it on to Giac and Andy!

Rated 5 out of 5 stars

Returning customer

I have dealt with the mortgage hut a few times and it has always been a pleasure. Giacomo is so helpful and made the process stress free

January 25, 2022
Unprompted review
The Mortgage Hut logo

Reply from The Mortgage Hut

Thanks for allowing us to help again Sam, we appreciate your support and thanks for being an awesome loyal client!

Rated 5 out of 5 stars

We used The Mortgage Hut (Giacomo) to…

We used The Mortgage Hut (Giacomo) to complete our mortgage. He went above and beyond to ensure we got the best deal possible. Service was excellent.

January 25, 2022
Unprompted review
The Mortgage Hut logo

Reply from The Mortgage Hut

Thanks for allowing us to help Danny, I will made sure we pass it on to your adviser

Rated 5 out of 5 stars

The Mortgage Hut we’re extremely…

The Mortgage Hut were extremely helpful in securing the best deal for me. Our specialist, Giacomo, was efficient and knowledgable. Would definitely recommend them to anybody else.

January 25, 2022
Unprompted review
The Mortgage Hut logo

Reply from The Mortgage Hut

Thanks for the lovely feedback Jason, we will pass it on to Giacomo

Rated 5 out of 5 stars

Brilliant service

We have used the mortgage hut and Giacomo in particular for various new mortgages and remortgages over the past 6 years. Each time we have received attentive and efficient service from the team from start to finish, and this is why we wouldn’t use anyone else.
Thanks a lot guys

January 25, 2022
Unprompted review
The Mortgage Hut logo

Reply from The Mortgage Hut

Thanks as always for the support Asa, we appreciate your custom!

Rated 5 out of 5 stars

Excellent Service!!

I have dealt with Mortgage Hut on a few occasions and have found them to be extremely helpful and knowledgeable. They found us great deals on our mortgages as well as our life policies.

Being self employed getting a mortgage can be a tedious process at times, but luckily their team were there to help throughout the whole process and helped alleviate any stresses or worries we had.

I will not hesitate to use these guys again!!

January 25, 2022
Unprompted review
The Mortgage Hut logo

Reply from The Mortgage Hut

Thanks for allowing us to help Prad!

Rated 5 out of 5 stars

Clear and honest mortgage advice

We received clear and honest mortgage advice from Giacomo. He took away the headache of sorting the finer details out and kept in touch with us throughout the whole process and after. Giacomo and the mortgage hut team, thank you for everything!

January 25, 2022
Unprompted review
The Mortgage Hut logo

Reply from The Mortgage Hut

Thanks for the lovely feedback, I will make sure it's passed on to Giacomo

Rated 5 out of 5 stars

Superb service start to finish!

I cannot recommend the guys at the mortgage hut enough! They took all the hassle out of our first buy and the service was fantastic! We dealt with Giac directly and wanted to give him a special mention as he went above and beyond for us! We cannot thank him or his team enough.

January 25, 2022
Unprompted review
The Mortgage Hut logo

Reply from The Mortgage Hut

Thanks for allowing us to help with your mortgage Mike :-)

Rated 5 out of 5 stars

Brilliant Communication

The team were very helpful with our first home purchase - would highly recommend.

January 25, 2022
Unprompted review
The Mortgage Hut logo

Reply from The Mortgage Hut

We're glad we could help! Thanks for allowing us to be part of the journey!

Rated 5 out of 5 stars

The best in the business

I had an amazing experience with these guys! Giac is amazing and knowledgeable. He went above and beyond to get me the best deal and couldn’t recommend the mortgage hut highly enough.

January 25, 2022
Unprompted review
The Mortgage Hut logo

Reply from The Mortgage Hut

Thanks for the lovely review! I will make sure we pass the feedback on to your adviser :-)

Rated 5 out of 5 stars

The service I receive from the mortgage…

The service I receive from Giacomo at the mortgage hut is second to none. They always go the extra mile to ensure I am satisfied as a client. Highly recommend.

January 25, 2022
Unprompted review
The Mortgage Hut logo

Reply from The Mortgage Hut

Thanks for allowing us to help Jonny!

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