Ordered in July and still yet to receive my order. I have followed up multiple times and still get told "the shipping container has arrived and we're working to send out your order this week"... ter... See more
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Hello Just a massive thank you to you and your lovely business for the speedy delivery off long dreamed of items for our eldest soN (4) and His now baby bro (71/2mth) we finalLy had the money tonpa... See more
Company replied
Appalling service. Placed an order, money was taken from my bank, order was acknowledged. Item not delivered and numerous emails to company unable to be delivered. Impossible to get any response from... See more
Hi, I have noticed a withdrawal from my bank. My name is Brian Santon. A withdrawal done by yourself on the 12/11/23 of £38.70 ( Eu 43.00). I am 65yrs old, I am not working due to I’ll health,... See more
Company details
Written by the company
In 2015, The Playtime Company was established while Lilli assumed the role of a stay-at-home mother for her eldest son Alfie, while her partner Tanel worked full-time. Following several years of marketing small-scale nursery and playtime items, we initiated a home-based soft play service, commencing with ball pits, which we further expanded with our best-selling soft play products. In 2017, following the birth of our second son Harley, Tanel resigned from his employment to join our business, which subsequently became our primary household income source. Though a daunting decision, we invested our unwavering commitment and diligent efforts into the enterprise, resulting in its prosperous growth since then. In 2018, we welcomed our third son Ozzie, and were fortunate to have the flexibility of working from home, enabling us to balance our business responsibilities with caring for our three children. In 2021, we successfully relocated to our very own UK warehouse, where we now store, package, and dispatch all our products, ensuring a fast and dependable service. This accomplishment is a source of immense pride for us, motivating us to strive for further growth and success. When you choose to shop with The Playtime Company, you are not merely supporting a small business; you are supporting a family enterprise. We are personally involved in every aspect of our operations, from providing customer service to packing and dispatching orders. Every order we receive is highly valued, and we aim to demonstrate our gratitude through our attentive customer service and meticulous care. Please note, we still celebrate every order received with a happy dance! We hope this glimpse into our family enterprise provides you with a better understanding of who we are and why we are passionate about serving you. To stay updated on our journey, please visit our official Instagram account, @theplaytimecompany. There you can learn more about us and our small business. We appreciate your time in reading our story and considering our products. Sincerely, Lilli, Tanel, Alfie, Harley, and Ozzie.
Contact info
Unit 3 Orpington Business Park, Faraday Way, BR5 3AA, Orpington , United Kingdom
- 07514959995
- Info@theplaytimecompany.co.uk
- www.theplaytimecompany.co.uk
2.5
Poor
107 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Months waiting and still haven't received my order
Ordered in July and still yet to receive my order. I have followed up multiple times and still get told "the shipping container has arrived and we're working to send out your order this week"... terrible service and based on the reviews here, it looks like terrible quality too.
Don't waste your time if you wanted to get your order in a timely fashion, you'll be waiting months to no avail.
September 1, 2025
Unprompted review
Terrible Service
Terrible Service! Their Bouclé is a cheap knock-off that is worse than you would expect on Temu. Buyer Beware.
July 10, 2025
Unprompted review
Appalling service
Appalling service. Placed an order, money was taken from my bank, order was acknowledged. Item not delivered and numerous emails to company unable to be delivered. Impossible to get any response from company. Resigned to the fact l have lost my money. This company should not be allowed to advertise online. DO NOT USE THIS COMPANY
January 10, 2025
Unprompted review
Hi unhappy
Hi, I have noticed a withdrawal from my bank.
My name is Brian Santon.
A withdrawal done by yourself on the 12/11/23 of £38.70 ( Eu 43.00).
I am 65yrs old, I am not working due to I’ll health, disability benefits, I cannot afford to give money away like this.
Can you please let me know as to what is happening?when can I expect delivery or get full refund.
Thanking you
Brian
November 12, 2023
Unprompted review
I am waiting £20 for more that a week
I am waiting £20 for more that a week. So, it's a scam or what?
September 24, 2023
Unprompted review
Great from start to finish
Great company good customer service and super quick delivery also great quality items 👌
May 8, 2023
Speedy delivery, happy kids.
The next day delivery from this company was fantastic, thank you so much. I had been hunting for softplay with a quick delivery time after leaving it too late before my son's birthday! Every other company was a 2 week wait. The softplay is of an amazing standard, very sturdy, worth every penny. My 1 year old and 4 year old adore it. Thank you for being there to fix my delivery dilemma!! Great communication too on WhatsApp with my all my queries!
April 23, 2023
Amazing and beautiful fast delivery 😍
April 2, 2023
Reply from The Playtime Company
Dear Brogan,
Thank you so much for taking the time to leave us a 5-star review on Trustpilot! We are thrilled to hear that you found our Soft Play Ballpit to be amazing and beautiful, and that you were impressed with our fast delivery service.
Our team is dedicated to providing high-quality products and excellent customer service, and we are delighted that we have met your expectations. We hope that you and your little ones enjoy playing in the ballpit for hours of fun and excitement.
Thank you again for choosing our product and for your kind words. We truly appreciate your support and look forward to serving you again in the future.
Amazing product and customer service x
April 4, 2023
Reply from The Playtime Company
Dear Mandy,
Thank you for taking the time to share your positive experience with us. We are delighted to hear that you were satisfied with our service.
At The Playtime Company, we strive to provide our customers with the best possible service, so your feedback is greatly appreciated.
Thank you again for choosing us, and we look forward to serving you again in the future.
Best regards,
The Playtime Company
Super fast and high quality
March 28, 2023
Reply from The Playtime Company
Hi Meghan,
Thank you for the fantastic five-star review! We're thrilled that you found our service to be super-fast and high-quality.
At The Playtime Company , we're committed to providing excellent service to our customers, and it's great to hear that we met your expectations.
Thank you for your support, and please don't hesitate to reach out if you need anything in the future.
Personable service
This was my first time ordering with The playtime company and they guided me through the whole process over WhatsApp. It felt very personal, which was great. We own a soft play business and they are my go to company!
January 17, 2023
Unprompted review
Reply from The Playtime Company
Dear Becky,
Thank you for taking the time to leave us such a wonderful review on Trustpilot. We are thrilled to hear that your experience with The Playtime Company exceeded your expectations and that you found our service to be personal and helpful.
As a company, we take great pride in providing exceptional customer service, and we are delighted to have been able to guide you through the whole process of your order over WhatsApp. It is fantastic to hear that you consider us as your go-to company for your soft play business.
At The Playtime Company, we are committed to delivering high-quality products and services that meet the needs of our customers, and we are thrilled that we were able to provide you with a positive experience. We value your feedback and are grateful for your trust and loyalty.
Thank you again for choosing The Playtime Company, and we look forward to serving you again soon.
Best regards,
The Playtime Company
Reply from The Playtime Company
Thank you for leaving us a review we are happy to hear you are pleased with our service and delivery!
So Efficient Ordered late afternoon and it arrived…
Ordered late afternoon and it arrived the next day!!
Quality of soft play is brilliant. Lightweight and bright colours
March 9, 2023
Reply from The Playtime Company
Hi! Great to hear you received your order in speedy time and you are happy with the products you received! Thank you for taking the time to leave us a review!
So happy with my purchase from this company
So happy with my purchase from this company, I previously had the soft play and now purchased a ball pit with colours to match my sons room. I love that I could actually tailor the colours I wanted. Communication was excellent and I received my item very quickly. It was well packaged and I would def recommend The Playtime Company.
February 28, 2023
Reply from The Playtime Company
Hi! Thank you for taking the time to leave us a review, we are pleased to hear you are happy with our products and communication, we are looking forward to review any future orders from yourselves!
Excellent communication when I asked…
Excellent communication when I asked questions, super quick delivery. Professional service and amazing products!
February 22, 2023
Reply from The Playtime Company
Dear Charlotte,
Thank you for taking the time to leave such a positive review of our business. We are thrilled to hear that you were impressed with our communication, speedy delivery, and professional service.
Our team takes pride in providing exceptional customer service, and we are delighted to hear that we were able to answer your questions efficiently. We understand the importance of fast and reliable delivery and are happy to have met your expectations.
We appreciate your kind words about our products and are thrilled to hear that you found them amazing. Thank you for choosing our business, and we look forward to serving you again in the future.
Best regards,
The Playtime Company
Absolutely abysmal. *AVOID*.
Absolutely abysmal service. Never received the items I ordered, and the seller has done nothing but ignore me via e-mail, Whatsapp and over the phone. They are literally impossible to get hold of. Will be reporting to Trading Standards next. Avoid at all costs.
February 21, 2023
Unprompted review
Reply from The Playtime Company
Dear John,
We are sorry to hear that you had a negative experience with your recent order. However, we would like to clarify some inaccuracies in your review. As per the order notes you left, we shipped your order to a self storage facility and delivered it to reception the very next day. Our records show that the parcel was received for by reception as requested.
We understand that it can be frustrating when you don't receive your items, but we assure you that we take our customer service very seriously and strive to resolve any issues as quickly as possible.
We find it concerning that you have accused us of ignoring you, as it is not reflective of our business practices. We believe in transparency and providing excellent service to our customers. Your review does not accurately represent the situation and is detrimental to our business.
We hope that this clarification will help to rectify any misunderstandings. If you have any further questions or concerns, please do not hesitate to reach out to us directly.
Best regards,
The Playtime Company
Item Never Received, no refund or even a response provided.
Item never received (a month has now passed), seller refuses to reply to any form of communication - whether it's Whatsapp, Email, phone calls etc. Money down the drain, reporting to Trading Standards next.
January 21, 2023
So easy to order and compared to other…
So easy to order and compared to other companies whose delivery times were 1-2 weeks for the same products I received my order within 1 working day. I ordered the climb and slide and the quality of this is amazing.
February 13, 2023
Reply from The Playtime Company
Dear Stephanie,
Thank you for taking the time to leave such a positive review of our business. We are thrilled to hear that you found our ordering process easy and that you were impressed with the speed of our delivery compared to other companies.
Our team takes pride in providing high-quality products, and we are delighted to hear that you were pleased with the quality of your step & climb. We appreciate your feedback, and we are happy to have met your expectations.
Thank you for choosing our business, and we look forward to serving you again in the future.
Best regards,
The Playtime Company
Fantastic customer service via…
Fantastic customer service via Instagram. Amazing quality product with super fast delivery!
So impressed and will be ordering again!
February 3, 2023
Reply from The Playtime Company
Dear valued customer,
Thank you for taking the time to leave such a positive review of our business. We are thrilled to hear that you had a fantastic experience with our customer service team on Instagram and that you were impressed with the quality of our product and fast delivery.
Our team takes pride in providing exceptional customer service, and we are delighted to hear that we were able to meet your expectations. We appreciate your kind words about the quality of our product, and we are happy to have earned your loyalty.
Thank you for choosing our business, and we look forward to serving you again in the future.
Best regards,
The Playtime Company
First class service.
Just opened the ball pit as our girls birthday is next week. There are 2 big black marks on the fabric. Not a happy customer. I expect the company to be in contact to replace.
⬆️
This was how I felt when I opened the parcel. 2 days later we have a new ball pit in time for my daughters first birthday and the customer service was first class. Thank you for your help.
January 13, 2023
Reply from The Playtime Company
Dear Jonathan,
Thank you for taking the time to leave a review of our business. We apologize for the inconvenience caused by the black marks on your initial ball pit, and we understand your disappointment.
We are glad to hear that our customer service team was able to quickly resolve the issue and that we were able to provide you with a replacement ball pit in time for your daughter's first birthday. We take pride in providing first-class customer service, and we are delighted to hear that we were able to meet your expectations.
Thank you for choosing our business, and we appreciate your understanding and support.
Best regards,
The Playtime Company
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