Ordered in July and still yet to receive my order. I have followed up multiple times and still get told "the shipping container has arrived and we're working to send out your order this week"... ter... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hello Just a massive thank you to you and your lovely business for the speedy delivery off long dreamed of items for our eldest soN (4) and His now baby bro (71/2mth) we finalLy had the money tonpa... See more
Company replied
Appalling service. Placed an order, money was taken from my bank, order was acknowledged. Item not delivered and numerous emails to company unable to be delivered. Impossible to get any response from... See more
Hi, I have noticed a withdrawal from my bank. My name is Brian Santon. A withdrawal done by yourself on the 12/11/23 of £38.70 ( Eu 43.00). I am 65yrs old, I am not working due to I’ll health,... See more
Company details
Written by the company
In 2015, The Playtime Company was established while Lilli assumed the role of a stay-at-home mother for her eldest son Alfie, while her partner Tanel worked full-time. Following several years of marketing small-scale nursery and playtime items, we initiated a home-based soft play service, commencing with ball pits, which we further expanded with our best-selling soft play products. In 2017, following the birth of our second son Harley, Tanel resigned from his employment to join our business, which subsequently became our primary household income source. Though a daunting decision, we invested our unwavering commitment and diligent efforts into the enterprise, resulting in its prosperous growth since then. In 2018, we welcomed our third son Ozzie, and were fortunate to have the flexibility of working from home, enabling us to balance our business responsibilities with caring for our three children. In 2021, we successfully relocated to our very own UK warehouse, where we now store, package, and dispatch all our products, ensuring a fast and dependable service. This accomplishment is a source of immense pride for us, motivating us to strive for further growth and success. When you choose to shop with The Playtime Company, you are not merely supporting a small business; you are supporting a family enterprise. We are personally involved in every aspect of our operations, from providing customer service to packing and dispatching orders. Every order we receive is highly valued, and we aim to demonstrate our gratitude through our attentive customer service and meticulous care. Please note, we still celebrate every order received with a happy dance! We hope this glimpse into our family enterprise provides you with a better understanding of who we are and why we are passionate about serving you. To stay updated on our journey, please visit our official Instagram account, @theplaytimecompany. There you can learn more about us and our small business. We appreciate your time in reading our story and considering our products. Sincerely, Lilli, Tanel, Alfie, Harley, and Ozzie.
Contact info
Unit 3 Orpington Business Park, Faraday Way, BR5 3AA, Orpington , United Kingdom
- 07514959995
- Info@theplaytimecompany.co.uk
- www.theplaytimecompany.co.uk
2.5
Poor
106 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service. Beautiful products. Fast delivery. Thank you x
November 1, 2022
Reply from The Playtime Company
Thank you for taking the time to leave us a review! We are pleased to hear you are happy with our customer service and products!
Fabulous company to deal with!
I’ve ordered so many times from The Playtime Company. Always quick to respond to questions, items always as described and fast delivery. They’ve really helped to supply me with the kit I need to run my soft play business.. Thank you!!
October 24, 2022
Reply from The Playtime Company
Thank you for taking the time to leave us a review! We are very pleased to hear you’re happy with our soft play and service. We are pleased to hear that your business is doing well and wish you all the best with your venture!
Fast delivery and excellent quality
October 7, 2022
Reply from The Playtime Company
Thank you for taking the time to leave us a revie! Great to hear you’re happy with our products and service! We hope to welcome you back for future orders!
Beautiful products
Beautiful products, they arrived the next day. They are just as I hoped. There is however a small mark on one of the pieces (it looks like ink). I emailed but Iv not had a reply yet.
October 5, 2022
Reply from The Playtime Company
Thank you for taking the time to leave us a review! We are pleased to hear you are happy with our products and we hope our response has now resolved your issue with the product. We are always happy to help if there is any issues with the products.
Great product & amazing service
As usual, easy to order from, fast delivery amd lovely roducts
August 23, 2022
Reply from The Playtime Company
Thank you for taking the time to leave us a review! Great to hear you’re happy with our service and products! We are also pleased to hear that our fast delivery has been noticed and hope to welcome you back for future orders!
I pre-ordered a ball pit which arrived…
I pre-ordered a ball pit which arrived before the due date which was great. Excellent service.
October 7, 2022
Reply from The Playtime Company
Hi thanks for leaving us a review! Great to hear you’re happy with our products and service and glad to hear we was able to get your ball pit to you faster than expected!
Customer service is really good
Customer service is really good, I had a simple enquiry as to when an item would be in stock and they answered it and went beyond to fulfil the order for me. The order arrived quickly and the quality of the products are amazing!
October 1, 2022
Unprompted review
Reply from The Playtime Company
Thank you for taking the time to leave us a review! We are pleased to hear you are happy with our quick response and our fast delivery service! We hope you and your little ones enjoy our products and hope to welcome you back for future orders!
My grandson absalutly loved it and the…
My grandson absalutly loved it and the delivery was amazing, thank you
September 29, 2022
Reply from The Playtime Company
Thank you for taking the time to leave us a review! We are pleased to hear you are happy with our service! Hope your grandson enjoys his new Playtime toys!
Amazing products
Amazing products, quality is outstanding! Fast delivery with discrete packaging so little eyes can’t see! So happy with my order will 100% be ordering again.
September 14, 2022
Unprompted review
Reply from The Playtime Company
Thank you for your review! We are so pleased you are happy with your products!
Thank you for supporting our small business.
The Playtime Company
Amazing service and products
Amazing service and products. Always very polite and helpful. Would recommend to anyone who is after top quality soft play.
September 14, 2022
Unprompted review
Reply from The Playtime Company
Thank you for your review! We are so pleased your happy with your products and our service!
The Playtime Company
Second time ordering
My son loves his step and slide that he had for his first birthday, his second birthday is nearly here so I ordered the round ball pit to match his room. I cannot wait for him to see it for the first time, absolutely quality and sturdy products, fast delivery and excellent customer service. Thanks again!!
September 13, 2022
Unprompted review
Reply from The Playtime Company
Thank you for your review! We are so happy you have come to shop with us again and pleased your happy with your products!
Love buying from playtime company
Love buying from playtime company, never had any issues. Products are fabulous for little ones...
September 2, 2022
Reply from The Playtime Company
Thank you so much for the review! We hope your little one loves their products!
Fantastic company
Fantastic company, really fair pricing, good quality items & the fastest delivery. This is my second order from the playtime company and I am over the moon
August 25, 2022
Reply from The Playtime Company
Thank you for taking the time to leave us a review, we are so pleased your happy with our service and products and look forward to receiving your next order!
Excellent
Excellent! Super fast delivery, even to NI. Great communication from the company. Great quality products, well made and will provide years of fun for my little girl! I’ll definitely be buying more very soon!
August 23, 2022
Reply from The Playtime Company
Thank you for taking the time to leave us a review, we are so pleased your happy with our service and products and look forward to receiving your next order!
Best purchase ever
Fast and great delivery, had requested some colours of balls that were out of stock but The Playtime Company text me straight away and helped me choose other colours and was still thrilled with the set. My son has absolutely loved it from day 1, it has really helped with his development (Stairs, learning how to slide, walking down inclines) and is honestly one of the best purchases I’ve ever made for him.
August 23, 2022
Reply from The Playtime Company
Thank you for taking the time to leave us a review, we are so pleased your happy with our service and products and look forward to receiving your next order!
Reply from The Playtime Company
Thank you for taking the time to leave us a review, we are so pleased your happy with our service and products and look forward to receiving your next order!
Happy boys happy mummy
Hello
Just a massive thank you to you and your lovely business for the speedy delivery off long dreamed of items for our eldest soN (4) and His now baby bro (71/2mth) we finalLy had the money tonpay up for a mini rainbow step slide and rainbOW ball pit We opted for no balls as over the years accumUlated ballS from make shift pool ball pits on a budget that ended up burst in the end. The boys love them so much already.
Thanks again from one grateful mummy to another smashing life with her business xx
August 19, 2022
Unprompted review
Reply from The Playtime Company
Thank you for taking the time to leave us a review, we are so pleased your happy with our service and products and look forward to receiving your next order!
Brilliant quick reliable service my go…
Brilliant quick reliable service my go to for last minute jobs
July 30, 2022
Unprompted review
Reply from The Playtime Company
Thank you so much for taking the time to leave us a review. We are pleased to hear you are happy with our service, delivery and products! We look forward to your next order with us! Thank you for supporting small businesses like ourselves!
The Playtime Company
Excellent
I have used The Playtime Company multiple times for my mobile soft play company. Their equipment is beautiful, customer service is excellent and the delivery times couldn't be quicker. I highly recommend this company🥰
Thankyou!
July 30, 2022
Unprompted review
Reply from The Playtime Company
Thank you so much for taking the time to leave us a review. We are pleased to hear you are happy with our service, delivery and products! We look forward to your next order with us! Thank you for supporting small businesses like ourselves!
The Playtime Company
Couldn’t ask for more !
Couldn’t ask for more !! Love the items and so does my daughter. Perfect communication and next day delivery. Will be a repeat customer for sure!
July 28, 2022
Unprompted review
Reply from The Playtime Company
Thank you so much for taking the time to leave us a review. We are pleased to hear you are happy with our service, delivery and products! We look forward to your next order with us! Thank you for supporting small businesses like ourselves!
The Playtime Company
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.