The Private Clinic of Harley Street Reviews 

1,990
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and medical teams for being exceptionally friendly, professional, and reassuring throughout their surgical procedures and treatments. Consumers consistently note that the clinical outcomes are transformative and successful, leaving people feeling thoroughly supported from the initial consultations all the way through to final aftercare. Some reviewers were not happy with post-operative complications and experienced significant difficulties receiving adequate medical attention for their ongoing health concerns. Additionally, some people also noted frustrating problems with unexpected scheduling delays and inconsistent advice given by different members of the organization.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is warm, friendly, and professional throughout... See more

Service

Users describe positive interactions with service, highlighting comprehensive consultations, attentive staff,... See more

Customer service

Customers report positive experiences with customer service, highlighting that teams are very supportive,... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the vast majority of their journey was... See more

Product

Customers consistently note positive experiences with product, expressing high satisfaction and appreciation... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the moment I went to the Private Clinic I knew I was in safe hands. My surgeon Kavish Maheshwari was absolutely amazing, the confidence I felt before surgery was everything I hoped for. Surg... See more

Company replied

Rated 5 out of 5 stars

So happy with my 'new' foot! Bunion Removal. Quite a remarkable experience. Guided through the process smoothly from my initial phone call of enquiry to after care. Some discomfort, awkwardness and... See more

Company replied

Rated 5 out of 5 stars

My wife found The Private Clinic for me when my varicose veins became worse. My first visit was with my surgeon Mr Kyriakides who scanned my legs and explained clearly what the problem was and the tre... See more

Company replied

Rated 5 out of 5 stars

I've had bunion and hammer toe removal done on both feet by Mr Bianchi. The procedures were well explained in the pre assessment, I could choose the date of surgery. The surgery itself was fine, the l... See more

Company replied


Company details

  1. Plastic Surgery Clinic
  2. Cosmetics Industry
  3. Laser Hair Removal Service
  4. Medical Spa
  5. Private Hospital
  6. Skin Care Clinic

About The Private Clinic of Harley Street

Written by the company

The Private Clinic was established on Harley Street in 1983 and we have since grown into one of the most reputable Cosmetic treatment providers in the UK. With clinics nationwide, we are specialists in Liposuction, Hair Transplants, Cosmetic Surgery, Skin Treatments, Bunion Removal, Varicose Vein Removal and Anti-Ageing for Men and Women, offering our patients the most reputable and sought after Doctors and Surgeons in their fields. Patient satisfaction is our greatest reward, and patient safety is at the core of everything we do. Get in Touch Book a Consultation Call Instagram

The Private Clinic - Specialists in Cosmetic Treatments & Plastic Surgery

Written by the company

Patient satisfaction is our greatest reward
Patient safety is at the core of everything we do
Consistently delivering the highest quality of service and care

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(1,990)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Professionals

I have been going to this clinic for years. I first had a procedure done many years ago and I currently use their cosmetic/skin department.
I am very happy with Doctor Hanson and I can only recommend him.

July 30, 2025
Unprompted review
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Reply from The Private Clinic of Harley Street

Hi Elena,

We're happy to hear that you've been satisfied with our services for many years. We appreciate your kind words and recommendation regarding your experiences with us. Thank you for your feedback!

Kind regards,

The Private Clinic

Rated 5 out of 5 stars

Postoperative review

Professional, friendly and welcoming.
I am currently only three weeks post op following a Brazilian Abdominoplasty and attended today for dressing removal and photography; I am delighted with the results so far .
My experience as an inpatient when I had my surgery was seamless. As a Health Professional who has worked in NHS for over 36 years I can honestly say the care that I received was outstanding from ever single member of staff .
I am really looking forward to seeing what the final results will be in the coming twelve months.

August 8, 2025
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Reply from The Private Clinic of Harley Street

Hi Rachael,

We're delighted you're pleased with the results three weeks post-op. It's wonderful to hear that your experience was seamless and that you found our care outstanding. We appreciate your positive feedback and are excited for you to see your final results!

Kind regards,
The Private Clinic

Rated 5 out of 5 stars

Great information and fast responses …

Made a few enquiries about a hair transplant and the aftercare offered by them seemed second to none
Plenty of information very quick responses and help up to and after procedure
Would highly recommend to use them

July 25, 2025
Unprompted review
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Reply from The Private Clinic of Harley Street

Hi Chris,

We're so pleased to hear that you found our aftercare and information helpful during your hair transplant inquiries. We appreciate your recommendation and are glad we could provide quick responses and support throughout the process.

Kind regards,
The Private Clinic

Rated 5 out of 5 stars

Next level experience

Next level experience. The quality of care, the results, all the staff including surgeons, nurses and clinic staff and office staff were 10/10 5* 100% excellent. Thank you to the Private Clinic especially the Northampton Clinic, the Harley St Clinic and the legendary Dr Mooz xxx

May 7, 2025
Unprompted review
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Reply from The Private Clinic of Harley Street

Hi John,

We're happy to hear that you had such a positive experience with our team! We truly appreciate your kind words about the quality of care provided at our clinics. Thank you for your excellent feedback!

Kind regards,
The Private Clinic

Rated 5 out of 5 stars

Fantastic service

Had a fantastic experience at the private clinic, the staff couldn’t have made me feel more welcome during my stay and the service was perfect. I would like to say a massive thank you to Ron, Umar, Jean & Sitan who looked after me post surgery and couldn’t have done more for me. Tamra who has been my main point of contact during the procedure has also been so helpful whenever I’ve needed any questions answered. So thank you again! Dr Rochira who performed my surgery was also very helpful and I couldn’t be more pleased with the results.

July 17, 2025
Unprompted review
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Reply from The Private Clinic of Harley Street

Hi Sam,

We're happy to hear that you had a fantastic experience at The Private Clinic. We appreciate your kind words and are so glad the team made you feel welcome and provided perfect service. Thank you for acknowledging those who cared for you so well post-surgery and for highlighting the helpfulness of your main point of contact. We appreciate your feedback!

Kind regards,
The Private Clinic

Rated 1 out of 5 stars

Disappointing Consultation

I would strongly advise against considering the private clinic in Birmingham, save your £100 consultation fee and go elsewhere. Having been advised of an hour consultation, I was given just 10 minutes, in which a maximum of 60 seconds was given to ‘inspect’ my hairline, which is seemingly enough time for the surgeon to produce an accurate quote and understanding of the exact amount of hairs required; a very disappointing consultation with no care or interest in the patient. If you’re about to spend thousands on something you’ve been thinking about for years, you don’t decide to go with someone who only has 10 minutes for you and no client care. Frustrating and disappointing!

July 15, 2025
Unprompted review
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Reply from The Private Clinic of Harley Street

Dear Andy,

We are sorry to hear of your experience and dissatisfaction—this is not at all the level of service that we pride ourselves on at The Private Clinic. We have reviewed the situation internally and understand that our clinic manager Wanda has been in contact with you following your consultation and has offered a complimentary second consultation with the consulting doctor, or alternative. Please do not hesitate to get in touch with us if you need any further support.

Warm Regards,
The Private Clinic Group team

Rated 5 out of 5 stars

Cool Sculpting

I had cool sculpting treatment about 7/8 weeks ago around my abdomen area. The treatment and process was clearly explained by Emma and all my questions answered! I was really struggling to “firm up” this area and needed to loose a few pounds. After 4/5 weeks I started to see the results and now after 8 weeks have lost nearly half a stone. I’m more comfortable in my clothing and others have noticed the difference. Really happy with my results so far & with the service and support given by Emma.

May 7, 2025
Unprompted review
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Reply from The Private Clinic of Harley Street

Hi Bernie,

We're happy to hear about your positive cool sculpting experience! It's great that the treatment and process were clearly explained and that you're comfortable with the results. We appreciate you sharing your journey and are glad you're feeling more confident.

Kind regards,
The Private Clinic

Rated 5 out of 5 stars

Life changing result for me

After considering rhinoplasty for over 15 years, I finally decided to take the leap. Choosing Dr. Dario Rochira at The Private Clinic was, without a doubt, the best decision of my life.

From the very first consultation, I felt completely at ease. The lovely patient coordinator was so kind and attentive, immediately calming my nerves. When I met Dario, he greeted me with the warmest smile, and the consultation itself was incredibly thorough and detail-oriented. He took the time to draw diagrams, explain the functionality of the nose, what could realistically be achieved, and what the procedure and recovery would entail. He even showed me a simulation of the potential results, while also carefully managing expectations.

What stood out most was how genuinely comfortable Dario made me feel. I was never rushed. I had the space to share my goals, and he listened so attentively while offering clear, honest information. In the lead-up to surgery, I had several check-in points with The Private Clinic, and every single question I had was answered thoroughly. I felt totally prepared and supported.

A special thank you to Tam and Ulla at reception at Fitzroy for being so warm and helpful, and to my anaesthetist, Moeen, who made me feel safe and informed on the day of surgery. That really mattered to me as I was nervous about going under. Dario also came to see me again that morning to recap everything, which was so reassuring.

The surgery itself was such a smooth experience. I remember gently drifting off and then waking up in recovery, where I was looked after with such care. The very next day, I received a check-in call from the nurse, and to my surprise, my recovery was super straightforward. I had no pain and very minimal swelling. Of course, everyone heals differently, but I believe Dario’s precise and careful approach played a huge role.

Now, two weeks later, I’ve seen my early results and I’m completely in awe. Even with some swelling, I can already tell how beautifully natural the result is. I genuinely think it’s one of the best rhinoplasty outcomes I’ve ever seen, and I’ve spent years looking at them online. I’m so happy he truly listened and respected what I wanted.

The care at The Private Clinic was exceptional. The operating suites were spotless and modern, and every member of staff I interacted with was kind, professional, and warm. I’m so excited to watch the results continue to refine over time.

If you’re debating whether or not to go ahead, just do it. Dr. Dario Rochira is not only an outstanding surgeon but also an incredibly compassionate and skilled professional. I couldn’t be happier.

June 23, 2025
Unprompted review
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Reply from The Private Clinic of Harley Street

Hi Sofia,

We're so happy to hear about your positive rhinoplasty experience and that you felt at ease throughout the process. It's wonderful that the team made you feel comfortable and supported. We appreciate you sharing your journey and are delighted you're pleased with the natural results.

Kind regards,
The Private Clinic

Rated 5 out of 5 stars

Straight toes x

The service was exceptional, well organised, professional, seamless.
All my worries were melted away.
My pre op assessments were efficient.
My surgery was really rather enjoyable.
Post op results exceed expectation.

January 7, 2025
Unprompted review
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Reply from The Private Clinic of Harley Street

Hi Jane,

We're happy to hear that your experience was well-organised and professional, and that your pre-op assessments were efficient. We're glad your surgery was enjoyable and your results exceeded expectations. Thank you for your positive feedback!

Kind regards,
The Private Clinic

Rated 5 out of 5 stars

I came to the private client for breast…

I came to the private client for breast implants and an uplift.

I was really nervous to start with but Wanda and Helena made me feel very comfortable and listened to what I wanted to achieve.
I came away feeling very confident and wanted to go ahead with the procedure.
Wanda has been brilliant with any questions I had and got back to me straight away and has looked after me from day one.

Rachel my nurse has also been brilliant and supportive and talk me through everything I needed to know and has been quick in responding to any questions I had.

The day of my op at London private clinic I was met with several members of staff which were friendly and made me feel valued.
I was looked after so well and would like to say thank you to the team.
2 weeks after my operation and I can’t thank Helena enough. I know it can take several weeks to see results but I am so happy and amazed with the results and you gave me exactly what I wanted to achieve if not more.

I can’t believe how much confidence it has given me.

I would like to say thank you to the receptionist as you all have been lovely and friendly. I was really nervous and embarrassed about what I wanted and not once did you make me feel uncomfortable. You listened and got me an appointment straight away. Thank you the private client.

June 19, 2025
Unprompted review
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Reply from The Private Clinic of Harley Street

Hi Kay,

We're so happy to hear that you felt comfortable and supported throughout your journey. It's wonderful to know that our team made you feel valued and listened to, and that you are pleased with the results. We appreciate your kind words and thank you for sharing your experience.

Kind regards,
The Private Clinic

Rated 5 out of 5 stars

All the staff made me feel at ease and…

All the staff made me feel at ease and a very friendly and I am very pleased with the results

April 22, 2025
Unprompted review
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Reply from The Private Clinic of Harley Street

Hi John,

We're happy to hear that our team made you feel comfortable and welcome! We're also very pleased that you are satisfied with the outcome. Thank you for your feedback and we look forward to welcoming you back again soon!

Kind regards,
The Private Clinic

Rated 5 out of 5 stars

Kerry Ann Walsh and Dr Michael Mouzakis…

Kerry Ann Walsh and Dr Michael Mouzakis care deeply about their patients and provide a service I have never seen equalled anywhere else.

May 7, 2025
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Reply from The Private Clinic of Harley Street

Hi Alexander,

We appreciate your kind words! It's wonderful to know that you feel so well-cared for. We're happy to hear that you value the service we provide. Thank you for your feedback.

Kind regards,

The Private Clinic

Rated 5 out of 5 stars

Otoplasty Surgery

I'd just like to say a huge thanks to the team at Birmingham. I went into this consultation unsure and uneased, However after meeting Sameena and Rachel I had a total change of heart and knew this was the place to be for my surgery. Today I'm 6 weeks post-op and I couldn't be happier with the outcome. So once again thank you to Sameena, Rachel, Jane and Wanda for making this whole experience worthwhile and with ease.

May 6, 2025
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Reply from The Private Clinic of Harley Street

Hi Ben,

We're thrilled to hear that you had a positive experience. It's wonderful to know that our team made you feel comfortable and confident. We appreciate your kind words and are so glad you are happy with the results.

If you have any further questions or need assistance in the future, please don’t hesitate to reach out.

Kind regards,

The Private Clinic

Rated 5 out of 5 stars

"I cannot thank George and Kerry enough…

"I cannot thank George and Kerry enough for the incredible experience I had with them. They not only transformed my confidence but also made the entire process enjoyable and comfortable. Their expertise and attention to detail are truly commendable. I am absolutely thrilled with the results - my appearance has never made me feel better! If you're considering their services, I wholeheartedly recommend them. They have changed my life for the better, and I'm endlessly grateful!"

January 11, 2025
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Reply from The Private Clinic of Harley Street

Hi Cleo,

We're so happy to hear that you had such a positive experience! It's wonderful to know that we could help boost your confidence and make you feel comfortable. We truly appreciate your recommendation and are grateful for your kind words.

If there’s anything else we can assist you with, please don’t hesitate to reach out.

Kind regards,

The Private Clinic

Rated 5 out of 5 stars

Excellent

I have recently undergone ear pinning surgery with Dr Lloyd. From the initial appointment to the surgical procedure itself and then the subsequent review appointment, everything ran smoothly and I can only speak positively about the Private Clinic. Very happy with the results, thank you!

March 29, 2025
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Reply from The Private Clinic of Harley Street

Hi Joe,

Thank you so much for taking the time to share your wonderful feedback! We are happy to hear that your ear pinning surgery experience was smooth, from the initial consultation through the review appointment.

We appreciate your positive feedback about the Private Clinic and are so glad you're happy with the results.

If you have any more questions or need further assistance, don’t hesitate to reach out. We look forward to seeing you again soon!

Kind Regards,

The Private Clinic

Rated 1 out of 5 stars

Wasted time and money

I paid and booked for an appointment in advance . I waited 30 mins and the appointment lasted barely 5 mins as the surgeon couldnt help me (he was rude) the money and my time could all have been saved by the clinic asking some simple questions beforehand. I guess that way they wouldnt have made any money

May 20, 2025
Unprompted review
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Reply from The Private Clinic of Harley Street

Dear Catherine,

Thank you once again for taking the time to speak with us. We truly appreciate your patience and understanding.

We would like to extend our sincerest apologies for your recent experience at The Private Clinic. Please be assured that your concerns have been taken very seriously, and we are deeply sorry that your visit did not reflect the high standards of care and service that we are committed to providing.

At The Private Clinic, we pride ourselves on delivering exceptional patient care, and it is truly disappointing to learn that we fell short in this instance. We understand how frustrating and upsetting this must have been, and we are genuinely sorry for any distress caused.

As discussed during our call, a full refund of your consultation fee has been arranged. You should receive confirmation of this shortly, but please do not hesitate to get in touch if there are any issues.

Your feedback has been escalated internally so that we can review what went wrong and take appropriate steps to prevent this from happening again.

On behalf of the entire team at The Private Clinic, please accept our heartfelt apologies once more.

Kind regards,
The Private Clinic

Rated 5 out of 5 stars

A Fantastic Experience

I recently underwent breast reduction surgery In Jan 2025 with Sandip Hindocha, and I cannot speak highly enough of the exceptional care I received throughout the entire process. From the initial consultation to post-operative recovery, every aspect of my experience was handled with professionalism and genuine concern for my well-being.
The surgical team was incredibly skilled and made sure I understood every step of the procedure. They addressed all my concerns and ensured I felt comfortable and informed. The nurses were attentive and caring, providing support before and after the surgery. Post-surgery, the follow-up care was thorough and reassuring. My recovery progressed smoothly, thanks to the detailed instructions and ongoing support from the medical staff. They were always available to answer questions and monitor my progress, which made a significant difference in my healing process.
Overall, I am delighted with the results of the surgery and the level of care I received. My confidence has been boosted, and I feel healthier and more comfortable than ever. I would highly recommend this surgical team to anyone considering breast reduction surgery. Thank you for an outstanding experience that exceeded my expectations!

January 16, 2025
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Reply from The Private Clinic of Harley Street

Hi Donna,

Thank you so much for your wonderful review! We're thrilled to hear that your breast reduction surgery experience was exceptional.

We appreciate your kind words regarding our team's professionalism and the care you received. It's wonderful to know your recovery progressed smoothly and that you are delighted with the results.

Thank you for recommending our services! If there’s anything else we can assist you with, please don’t hesitate to reach out.

Kind Regards,

The Private Clinic

Rated 5 out of 5 stars

Fantastic welcome

Fantastic welcome, service, advice, care and outcomes.

April 10, 2025
Unprompted review
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Reply from The Private Clinic of Harley Street

Hi Cat,

Thank you so much for taking the time to share your wonderful experience with us. We're glad you enjoyed your experience with us.

If you have any further questions or need assistance in the future, please don’t hesitate to reach out.

Kind Regards,

The Private Clinic

Rated 5 out of 5 stars

Great

Marie is great, always friendly and puts me at ease and very professional.

March 4, 2025
Unprompted review
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Reply from The Private Clinic of Harley Street

Hi Amanda,

Thank you so much for taking the time to share your wonderful experience with us. We’re thrilled to hear that Marie made you feel at ease and provided a professional experience.

If you have any further questions or need assistance in the future, please don’t hesitate to reach out.

Kind Regards,

The Private Clinic

Rated 5 out of 5 stars

Amazing care and support whenever I’m…

Amazing care and support whenever I’m visiting this clinic. I’m a patient for about 10 years and that is for a good reason. I can’t recommend them enough.

April 16, 2025
Unprompted review
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Reply from The Private Clinic of Harley Street

Hi Anita,

Thank you so much for your wonderful feedback!

We appreciate your long-term patronage and are so glad to hear about the amazing care and support you've received at our clinic over the past 10 years.

Thank you for your recommendation. We look forward to welcoming you back soon!

Kind Regards,

The Private Clinic

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