Thermatekheating Reviews 

162
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency, knowledge, and speed with which tasks are completed, from boiler services to heat pump installations. People also appreciate the staff's professionalism, friendliness, and helpfulness, noting their clear explanations and tidy work. Reviewers frequently mention the company's superb communication and punctuality, with technicians arriving on time and keeping customers informed. The positive experiences reported by customers were consistent across all feedback, indicating a high level of satisfaction with the company's services and staff.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the efficiency, professionalism, and... See more

Staff

Customers had positive experiences with staff, consistently praising their efficiency, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used Thermatek for boiler service after they fitted Tado remote system earlier in the month. Easy to book, they stick to the appointment. Time with 2 hour window given on booking. Happy with price... See more

Rated 5 out of 5 stars

Ryan has been doing all my gas work in my houses for a few years and he is completing my a or pump installation today I highly recommend him for anyone thinking about going down the heat pump directi... See more

Rated 5 out of 5 stars

Had Thermatek booked to come and install Tado remote heating thermostat in my house. From initial call back for quote and booking the appointment found Ryan very professional and quick to respond. O... See more

Rated 5 out of 5 stars

Installation of new heat pump went very smoothly and would recommend Ryan to anyone looking to install an air pump The quality of work was five star and delivered over and above on system



Contact info

4.9

Excellent

TrustScore 5 out of 5

162 reviews

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4.9

All reviews

(162)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent and professional service by…

Excellent and professional service by Ryan and colleagues at Thermatek. Couldn't rate them highly enough.

January 21, 2025
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Reply from Thermatekheating

Thank you Graham, we really appreciate the feedback.

Ryan @ Thermatek

Rated 5 out of 5 stars

Excellent service

Ryan recently supplied and installed a new activator for our underfloor heating system and fixed a leaking connection from our Proboil hot water boiler. He did a great job. We would highly recommend Ryan and Thermatek Heating.

December 17, 2024
Rated 5 out of 5 stars

Boiler service

Friendly team and easy to get an appointment booked.

November 19, 2024
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Reply from Thermatekheating

Thank you for leaving us a review.

That's great feedback! We try our best to help.

Ryan @ Thermatek Heating

Rated 5 out of 5 stars

Very professionally done

Very professionally done, exactly on time. It was all polite and friendly and everything works perfectly.

November 14, 2024
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Reply from Thermatekheating

Thank you so much for taking the time to leave a review Graham!

We really appreciate it

Ryan @ Thermatek Heating

Rated 5 out of 5 stars

A very prompt, professional & friendly service

Ryan who came to insepect the issue was really professional,honeat and friendly. Hegave his honest opinion on the issue and let me decide on the next steps but helped me with the process

October 31, 2024
Unprompted review
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Reply from Thermatekheating

Thank you for the Review Prashant,

I appreciate you taking the time.

Ryan @ Thermatek Heating

Rated 5 out of 5 stars

Great Customer Service by Ryan

Ryan did a great job replacing our immersion heater. He was very articulate about the problem, transparent about costs and made sure we were comfortable with the end outcome.

October 18, 2024
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Reply from Thermatekheating

Hi David, I’m happy to hear you had such a positive experience, we’re always working on our processes and procedures to give the best customer experience possible.

Thank you,

Ryan @ Thermatek Heating

Rated 5 out of 5 stars

Excellent service from Thermatek

Excellent service from Thermatek
Easy to book, totally reliable, on time and flexible if needs be to fit in with the customers diary.
Professional, friendly and very knowledgeable and experienced - I would highly recommend. I will definitely use them for any plumbing or heating jobs in the future as I have trust and confidence in them .

October 10, 2024
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Reply from Thermatekheating

What an amazing review! We honestly could ask for any better than that, thank you so much for sharing it with us.

Thanks again,
Ryan @ Thermatek Heating

Rated 5 out of 5 stars

Thank you so much

Thank you so much. Excellent professional work carried out.

October 15, 2024
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Reply from Thermatekheating

Thank you Helen for leaving us a review, it’s really appreciated.

Thanks again,
Ryan @ Thermatek Heating

Rated 5 out of 5 stars

Ryan was very reliable and arrived on…

Ryan was very reliable and arrived on time and gave our boiler and gas fire the annual service. We have used Ryan’s services for several years and he is always quick to respond. Would highly recommend.

October 12, 2024
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Reply from Thermatekheating

Hi Kate, thanks for leaving us a review!

Ryan @ Thermatek Heating

Rated 5 out of 5 stars

Annual boiler service and smart thermostat installation

Ryan did all the work mentioned and was very helpful with the questions about the smart thermostat.

September 26, 2024
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Reply from Thermatekheating

Thank you Rob for taking the time to leave a review, smart thermostats are one of our categories of expertise so I'm happy to hear that we offered support with your smart thermostat needs.

Thank you.

Ryan @ Thermatek

Rated 5 out of 5 stars

Quick, efficient and very useful...

Ryan was very quick to work out the issue and presented us with a number of options to fix it based on different timings / costs. We could then work out what was best for us. The fix was very efficient and he got us back up and running very quickly. He is also a very nice approachable person which is a bonus. We would definitely recommend to others.

September 13, 2024
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Reply from Thermatekheating

Thank you Jamie for such a great review! I’m so glad you had a great experience. Thanks again and keep us in mind for anything you need in the future.

Rated 5 out of 5 stars

Best service ever

Best service ever
Helpful, honest, great results, above and beyond expectations
Highly recommend this plumber

September 16, 2024
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Reply from Thermatekheating

Thanks so much for the great review Lora. It’s so nice to hear that you’re happy with the service we provided. Thanks again and keep us in mind for anything you need in the future.

Ryan

Rated 5 out of 5 stars

Came quickly in an emergency

All work done timeously and efficiently. Even when I had an emergency leak with water dripping through my ceiling.

September 10, 2024
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Reply from Thermatekheating

Thank you for taking the time to leave a review John.

I’m happy that our emergency response was able to help with your leak and provide a repair when your pipe was leaking in the attic.

Keep us in mind for anything you need in the future.

Ryan

Rated 5 out of 5 stars

Ryan was super helpful from start to…

Ryan was super helpful from start to finish. Great communication and got my issue sorted very quickly. Thoroughly recommend!

September 10, 2024
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Reply from Thermatekheating

Thanks for the review Steven, I’m happy we could help and it’s great to hear that you had a such positive experience.

Please keep us in mind for anything you need in the future.

Thanks again,
Ryan

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