The Sharp Chef Reviews 

209
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

NOT RECOMMENDED, NO COMMUNICATION, NO REFUND, MISSING ITEMS I ordered 2 knives and a sharpening stone about 2 weeks ago. I’ve received my order however Sharpening Stone was missing, I`ve emailed th... See more

Rated 1 out of 5 stars

Since RM are experiencing problems in their overseas shipping since 10-1-2023 it would have been customer friendly if you have informed me at least and offered me an alternative shipping option. My or... See more

Rated 1 out of 5 stars

Ordered a knife on 06/07 and received an email on 11/07 saying that the order is on its way. The link provided, prompts you to download the shop app to track order. On the app it shows that the status... See more

Rated 5 out of 5 stars

As an enthusiastic home chef with a general love of sharp stuff, I had a hankering for a Santoku. Did a lot of research, particularly into which steel and scoured lots of websites includ... See more

Company details

  1. Countertop Store
  2. Knife Store

Written by the company

The Sharp Chef is proudly one of the UK's leading shops for Japanese Knives & accessories since 2017. Free UK shipping, next working day delivery. We can help you find the perfect knife! We don't use TrustPilot anymore. Please visit us on Reviews.io for reviews since 2022.


Contact info

1.8

Poor

TrustScore 2 out of 5

209 reviews

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No recent history of asking for reviews

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1.8

All reviews

(209)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

First Class

As an enthusiastic home chef with a general love of sharp stuff, I had a hankering for a Santoku.

Did a lot of research, particularly into which steel and scoured lots of websites including possibly buying direct from Japan.

Settled on two knives, and found both of them were actually available from Chris at Sharp Chef.

Popped an email over to him with my research findings and thoughts on the two knives I fancied, but also asked him for his own recommendation based on my thinking.

He gave me some great insights and suggested an alternative knife, which I went with.

Ordered Friday, arrived Saturday, and wow, what a work of art. Hand forged Santoku by Shiro Kamo. Brilliant. Wish I could put a pic on!

Anyway, highly recommend Chris at Sharp Chef. Superb!

March 19, 2022
Unprompted review
Rated 5 out of 5 stars

The Sharp Chef - excellent company with excellent products

I bought a knife from the Sharp chef for a friend's birthday. I was so impressed with it that I bought an further knives, one for another friend and one for me. All three knives arrived the day after I ordered them. The knives are a work of art and the information given on the Sharp Chef website about the blacksmiths, steel types etc. is very helpful. An excellent company with excellent customer service, selling excellent products. I will definitely be buying more knives from Sharp Chef in the future.

March 2, 2022
Unprompted review
Rated 5 out of 5 stars

By far the best customer service I've…

By far the best customer service I've ever experienced. I wanted to buy a knife as a Christmas gift for my partner and wasn't really sure what to look for. They have helped me so much, we've exchanged many emails finding the perfect knife, and I always got a very fast response. My partner absolutely loves the knife! Amazing quality. Thank you!!!

December 25, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant service

I have ordered two items so far. A Hasegawa cutting board and a Takamura knife. Both products arrived very fast and exactly as described, and communication was excellent. I had a few questions, and Chris replied very quickly with great advice and no pressure to buy. Will definitely use them again!

November 21, 2021
Rated 5 out of 5 stars

Great service as always

Great service as always. The knife arrived the next day.
The knife looks fantastic and cuts well. It has a great weight and beautiful handle.
The blacksmith’s finish is a little more rough to the feel than expected, when compared to other knives, but I guess it’s down to the individual how they leave their product finished. It has no bearing on the overall look and experience. This is a quality knife and as a result of the markdown is a bargain for such a quality knife.

October 24, 2021
Rated 5 out of 5 stars

Rapid delivery

Rapid delivery, slight dent in the box but understandable given it was posted, the knife itself is perfect and exactly as described. Would recommend this shop and use it again!

October 8, 2021
Rated 1 out of 5 stars

I found the blade edge near the heel…

I found the blade edge near the heel has many scratches along the edge. The scratches can be seen from both sides of the blade, but are very short in length. The knife is notably reluctant to cut newspaper in that area. I began the process of normal sharpening, and ran into hollow spots on the blade which will take a long time to remove while maintaining the shape. I do not feel this workmanship is "normal" for a knife of this price. I will repeat that the original issue with the scratches were caused by the hollow spot at the edge. This is very clearly a manufacturing matter, and there is no way for a normal customer to discover it until it's put on a stone. I am an experienced sharpener, but this is becoming difficult, and there is no excuse for finding this in a new knife.

September 3, 2021
Unprompted review
The Sharp Chef logo

Reply from The Sharp Chef

Hi John, I am so sorry for this issue with your knife.

I can't see any contact from you regarding this issue so we've not had the opportunity to put this right for you. In this circumstance we would never leave a customer with a knife like this and would have happily exchanged it at our cost.

Please email us with your order details and we will happily look into this for you.

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