Excellent service from Richard and the Teak Store. From placement of the order through to delivery, Richard kept us informed and updated on lead times and coordinated the delivery to meet our needs. V... See more
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Review summary
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Reviews shaping this summary
Richard first got in touch to arrange delivery date. We have given 5 stars although we did not receive the bench on the arranged date. Communication was prompt in informing us of a change of delivery... See more
Company replied
So glad we stumbled on this new business! WOW, we are blown away by the quality and service that we have received, we only ordered the teak patio set Sunday night and it’s been delivered Tuesday after... See more
Company replied
Richard and Wendy went way out of their way to sort out the delivery of our beautiful Lutyens seat when Parcelforce messed up. Fantastic comms, couldn't have been more helpful, and delighted with the... See more
Company replied
Company details
Written by the company
Here at The Teak Store we are dedicated to giving you the very best teak garden furniture with a focus on High Quality, Impeccable Service and Competitive Prices. As a family run business we strive to provide excellent customer service going the extra mile in making sure a customer is happy and satisfied with our products and service. When you purchase from us you know you will receive the very best teak garden furniture and accessories at great prices accompanied with great customer service. Confidence in our products Following numerous discussions with manufacturers, our objective was to identify the best teak suppliers, with the highest quality products at the lowest possible prices. We feel we have done so, and we are delighted to offer our most premium teak garden benches and teak garden furniture. Our website features a beautiful blend of modern and classic styles, all skilfully crafted from the finest Indonesian sustainable plantation teak.
Contact info
United Kingdom
- sales@theteakstore.co.uk
- www.theteakstore.co.uk
4.5
Excellent
172 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 48 hours
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Top company
Top company, top products. High quality, fast delivery.
5 star experience.
March 3, 2026
Unprompted review
Reply from The Teak Store
Hi Tony,
Thanks very much for the great review ⭐️
We’re delighted to hear you were happy with the quality of the furniture and the quick delivery. Your kind words really mean a lot to us.
Thanks again for your support, we hope you enjoy your furniture! 🌿
Best regards,
The Teak Store Team
The Lutyens bench was beautifully made…
The Lutyens bench was beautifully made but difficult to assemble. Clearly someone else had tried and failed since there were broken dowling pegs in some sockets. However considering the substantial reduction in the Clearance price it was a good buy.
February 19, 2026
Reply from The Teak Store
Hi Philip,
Thank you for the review, it’s really appreciated 😊
I’m really pleased to hear you’re happy with the Lutyens bench and that it was a good buy. They’re a beautiful design once assembled.
It sounds like the broken dowels may have been from a test fit and missed during packaging. A spare dowel kit is supplied with the bench just in case 👍
If you had reached out at the time I would have been more than happy to help with the assembly. If you ever have any questions, please don’t hesitate to get in touch.
Thanks again for supporting a small family-run business 🌿
Best regards,
The Teak Store Team
arrived promptly and easy to assemble
February 25, 2026
Reply from The Teak Store
Hi Philip,
Thank you for your review 😊
We’re really pleased to hear your order arrived promptly and that assembly was straightforward.
Thank you again for your support, we hope you enjoy your furniture! 🌿
Best regards,
The Teak Store Team
Product exceeds expectations
Product exceeds expectations. Excellent service, great communication, friendly delivery - wouldn't hesitate to recommend
March 2, 2026
Unprompted review
Reply from The Teak Store
Hi,
Thank you so much for your kind review 😊
We’re really pleased to hear the furniture exceeded your expectations and that you were happy with the service, communication, and delivery.
Thank you again for your support and recommendation, we really appreciate it.
Best regards,
The Teak Store Team
What an amazing company!
What an amazing company! An absolute pleasure to deal with unrivalled customer service, they really can't do enough for you! the product are outstanding mixing excellent value with high quality. we enjoyed prompt delivery by Richard who clearly prides himself on his company.
March 2, 2026
Unprompted review
Reply from The Teak Store
Hi RJ,
Thank you so much for such a fantastic review ⭐️
We’re really pleased to hear how happy you were with both the furniture and the service. It means a lot to us that you took the time to share your experience.
Thank you again for your support and kind words, we hope you enjoy your furniture! 🌿
Best regards,
The Teak Store Team
Fantastic service
Fantastic service, Richard couldn’t be more helpful. Highly recommended!
February 22, 2026
Reply from The Teak Store
Hi Ben,
Thank you so much for your kind review ⭐️
We’re really pleased to hear you were happy with the service and that everything went smoothly.
Thank you again for your support and recommendation, we really appreciate it. 🌿
Best regards,
The Teak Store Team
Superb service all round 👍🏼 would…
Superb service all round 👍🏼 would highly recommend and will definitely be buying from them in the future 👍🏼👍🏼👍🏼
February 27, 2026
Reply from The Teak Store
Hi Mr & Mrs Coatman,
Thank you so much for the fantastic review ⭐️
We’re really pleased to hear everything went smoothly and that you were happy with the service. Reviews like this genuinely make our day.
Thank you again for your support and recommendation, we’ll be ready when you decide it’s time for the next piece of teak! 😊🌿
Best regards,
The Teak Store Team
I had a really good experience with…
I had a really good experience with this supplier. The furniture is great quality and the service, including the delivery was excellent and very personal.
February 18, 2026
Reply from The Teak Store
Hi Oliver,
Thank you so much for your lovely review ⭐️
We’re really pleased to hear you were happy with the quality of the furniture and the personal service and delivery.
Thank you again for your support, and we hope you enjoy your furniture 🌿
Best regards,
The Teak Store Team
Very happy with my new garden bench…
Very happy with my new garden bench Richard has been more than helpful through from purchase to delivery, i don’t normally put my name to reviews however I am more than happy to recommend
Regards
Graham
February 20, 2026
Reply from The Teak Store
Hi Graham,
Thank you so much for your kind review ⭐️
We’re really pleased to hear you’re happy with your new garden bench and that everything from purchase through to delivery felt well looked after. It means a lot to us that you were happy to recommend us.
Thank you again for your support, and we hope you enjoy your bench🌿
Best regards,
The Teak Store Team
What a wonderful company!
We founds the most beautiful furniture set through TheTeakStore. Ordering was really easy and Richard was in full communication from the initial order being received to delivery day. They are a wonderful family run business who really care about their customers. 10/10 would recommend to anyone looking for great quality furniture accompanied by kind, caring and professional sales people.
February 26, 2026
Unprompted review
Reply from The Teak Store
Hi Jessica,
Thank you so much for such a lovely review ⭐️
We’re really pleased to hear how happy you are with your furniture set and that everything from ordering through to delivery felt easy and well communicated. Your kind words about us as a family business truly mean a lot.
Thank you again for your support and recommendation, and we hope you enjoy your furniture 🌿
Best regards,
The Teak Store Team
Fantastic company to deal with
Fantastic company to deal with, great product at a great price! Was a pleasure
February 23, 2026
Unprompted review
Reply from The Teak Store
Hi Cherry,
Thank you so much for your lovely review ⭐️
We’re really pleased to hear you’re happy with the furniture and felt it was good value. It was a pleasure dealing with you as well.
Thank you again for your support🌿
Best regards,
The Teak Store Team
Highly recommend!
An excellent business to deal with. Very friendly and efficient with first class communication regarding our scheduled delivery. Richard was great to deal with and offered good advice on caring for our furniture to ensure it lasts as long as possible.
February 20, 2026
Unprompted review
Reply from The Teak Store
Hi,
Thank you so much for your lovely review ⭐️
We’re really pleased to hear you were happy with the service, communication, and delivery experience, and that the care advice was helpful.
Thank you again for your support, and we hope you enjoy your furniture for many years to come.
Best regards,
The Teak Store Team
Richard Went Above and Beyond – Highly Recommend
I couldn’t be happier with my experience at The Teak Store!
Richard contacted me shortly after I placed my order and generously offered next day delivery at no additional cost. He kept me fully informed of his progress and arrival time throughout the journey, making the whole process effortless and reassuring.
As a very kind gesture, Richard included some accessories at no extra cost and went above and beyond to make the delivery experience smooth, stress-free, and thoroughly enjoyable, a truly lovely and unexpected surprise.
The customer service was outstanding and incredibly personal. It’s rare to find a company that genuinely cares about its customers, and The Teak Store clearly does. I would not hesitate to recommend them to anyone and am so glad I chose to purchase directly rather than through a garden centre, as I had initially expected.
Exceptional service, attention to detail, and a genuine personal touch, I will definitely be returning and recommending The Teak Store to all my friends and family!
February 18, 2026
Unprompted review
Reply from The Teak Store
Hi Abbey,
Thank you so much for such a kind and thoughtful review ⭐️
We’re really pleased to hear you were happy with everything and that the whole experience felt easy and well looked after from start to finish. Your words truly mean a lot to us.
Thank you again for your support and recommendation. We’re so glad you chose us, and we hope you enjoy your furniture for many years to come.
Best regards,
The Teak Store Team
Great price
Great price
Took more time than expected to build
Instructions could be clearer
February 10, 2026
Reply from The Teak Store
Hi S Walker,
Thank you for your review ⭐️
We’re really pleased to hear you felt the furniture was good value. Thank you as well for your honest feedback on the assembly time and instructions, t’s genuinely appreciated and helpful for us to hear.
Thank you again for your support, and we hope you enjoy your bench for many years to come.
Best regards,
The Teak Store Team
1st rate service, communication and delivery
This is why I deal with smaller family owned businesses.
Immediate replies to emails. Phone calls straight back to me when I had a question, and then being told, (when I asked for a delivery date). "I will have it delivered within the hour". Great personal touch, which this day and age is hard to come by. Richard is a top bloke, and a pleasure to do business with. Bought the Teak bench for my parents 85th birthday. They are thrilled with it. Great product. Highly recommend The Teak Store 10 out of 10
February 16, 2026
Unprompted review
Reply from The Teak Store
Hi Nigel,
Thank you so much for such a lovely review ⭐️
We’re really pleased to hear you were happy with the service, communication, and delivery, and that the bench made a special gift for your parents’ 85th birthday, that’s wonderful to hear.
Thank you again for your support and kind recommendation. We hope the bench is enjoyed for many years to come.
Best regards,
The Teak Store Team
EXCELLENT service & quality!
So glad we stumbled on this new business! WOW, we are blown away by the quality and service that we have received, we only ordered the teak patio set Sunday night and it’s been delivered Tuesday afternoon. You can smell the teak when you walk into the garage so you know it’s proper! Richard was extremely easy to deal with and excellent communication about the delivery! Thank you!
February 10, 2026
Reply from The Teak Store
Hi Sarah,
Thank you so much for your lovely review 🌿✨
We’re so pleased to hear how happy you are with your teak patio set and that everything arrived so quickly. That fresh teak scent is always a great sign of the real thing 🪵😊
Thank you again for your support, and we hope you enjoy your new furniture for many years to come.
Best regards,
The Teak Store Team
Great service
Great service, went extra mile and was very professional. Small business that will go very far. Very pleased with all. Thanks
February 10, 2026
Reply from The Teak Store
Hi Liva,
Thank you so much for your kind review ⭐️
We’re really pleased to hear you were happy with the service and experience, and your encouraging words truly mean a lot to us as a small business.
Thank you again for your support, and we hope you enjoy your furniture for many years to come 🌿
Best regards,
The Teak Store Team
Richard responded to our order…
Richard responded to our order promptly, organising the delivery to suit us and we are delighted with the product.
February 10, 2026
Unprompted review
Reply from The Teak Store
Hi Jennifer,
Thank you so much for your lovely review ⭐️
We’re really pleased to hear you were happy with how everything was arranged and that you’re delighted with your furniture.
Thank you again for your support, and we hope you enjoy it for many years to come.
Best regards,
The Teak Store Team
Package arrived promptly
Package arrived promptly, bench inside was easy to put together and I'm really pleased with the result.
February 2, 2026
Reply from The Teak Store
Hi Elizabeth,
Thank you so much for your lovely review ⭐️
We’re really pleased to hear your bench arrived promptly and that assembly was straightforward. It’s great to know you’re pleased with the result.
Thank you again for your support, and we hope you enjoy your bench for many years to come 🌿
Best regards,
The Teak Store Team
Absolutely great purchase experience
Absolutely great purchase of outdoor teak table and chairs. Very prompt delivery, excellent communication and extremely good service. Would recommend this business as one of the best I've dealt with. The garden set looks lovely 👍
February 3, 2026
Unprompted review
Reply from The Teak Store
Hi Simon,
Thanks so much for your lovely feedback ⭐️
We’re really pleased to hear you’re happy with your teak table and chairs, and that everything from delivery to communication went smoothly. It’s great to know the garden set looks lovely in its new home 👍
Thank you also for the recommendation, it genuinely means a lot to us. We hope you enjoy your furniture for many years to come.
Best regards,
The Teak Store Team
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