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The Underfloor Heating Store Reviews 

9,415
•
TrustScore 4.5 out of 5

4.7

Heating Equipment Supplier
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Review summary

Created with AI, based on recent reviews

Considering 404 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery services and the knowledgeable staff who offer valuable guidance on various heating systems and products. People also appreciate the competitive prices, clear website information, and the overall seamless online ordering process from start to finish. Consumers note that orders are handled efficiently, with many items arriving well ahead of schedule and packaged carefully. However, some customers also noted that items occasionally arrived damaged due to inadequate protective packaging during transit. A few buyers faced additional challenges regarding incorrect product recommendations or difficulties processing returns and exchanges.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently reporting fast and efficient shipping... See more

Product

Reviewers mention positive feedback about product quality, noting items are exactly as described and... See more

Service

People report positive experiences with service, highlighting fast delivery and knowledgeable, helpful staff.... See more

Order

Clients share positive opinions on order experiences, noting that the website is easy to use and provides... See more

Price

Users describe satisfaction with the pricing, highlighting reasonable costs, competitive rates, and good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am not a trader and therefore did not have as much experience as I suspect most of The Underfloor Heating Store customers. On every occasion I have spoken to the Jaime and Dave (I think that's his... See more

Company replied

Rated 5 out of 5 stars

We accidentally put the wrong shipping address on the order, we rang customer service to be told the order was already in shipping - literally less than an hour after ordering, but not to worry, they... See more

Rated 5 out of 5 stars

5 Star service, great to speak to people that understand your needs David Smith was an absolute star who sorted the issue out of my delivery & was in constant contact with me via e mail & phone. I... See more

Company replied

Rated 5 out of 5 stars

Have ordered several times from this store and no problems at all with the products. Didn’t order the primer kit on this occasion as assumed it was part of the order so contacted UHS and they send m... See more

Company replied

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Company details

  1. Heating Equipment Supplier
  2. Bathroom Supply Store
  3. Building Materials Supplier
  4. Boiler and Heating Service
  5. Home Improvement Store
  6. Plumbing Supply Store

About The Underfloor Heating Store

Written by the company

The Underfloor Heating Store is a market-leading, award-winning online retailer of electric and water underfloor heating systems in the United Kingdom. Established in 2008, we are proud to be the biggest supplier of underfloor heating nationwide, with a client base ranging from self-builders to tradesmen, large-scale builders to developers. At The Underfloor Heating Store, our highly-experienced team pride themselves on their unrivalled customer experience and superior technical support, with full detailed quotations that are able to be supplied within 24 hours from receiving your drawings or plans. Our in-depth knowledge of structural subfloors, floor coverings and different installation methods make us the industries leading experts in both water and electric underfloor heating systems. Explore our product range

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.7

All reviews

(9,415)

364 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Really helpful

Really helpful response to problem with malfunction in 9-year-old thermostatic control; replaced instantly under guarantee. Very pleased!

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Zack had been so helpful and patient

Zack had been so helpful and patient. He's enabled me to refine and work through my order without pressure to buy and sorted everything out so it's gone like a dream. Would highly recommend.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Quality product first class service…

Quality product first class service very knowledgeable helpful staff if it’s underfloor heating the underfloor heating store is one of the best on the market for all related projects
Well done to all the team

April 22, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered the pro warm underfloor heating…

Ordered the pro warm underfloor heating mat at a size too large for the space intended. Matt has not been used. Rang customer service who were not helpful in trying to resolve the issue. Refused to entertain exchanging for a smaller size due to being 2 weeks outside of 30 day return period. Would not recommend to others as not all renovations are achieved within the 30 day return period. Other companies are able to adapt to this based on the industry. Would have still ordered the replacement via this company but have now decided not to out of principle and the individual’s lack of empathy.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient service

Ordering was very straightforward and delivery prompt on the next working day. Friendly advice from Lateef also over the phone and email was much appreciated.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Urgent underfloor heating materials

My builder had a supplier he used for underfloor heating, but materials could not be sourced 3 days before Good Friday. Lateef Idris - Showroom Manager, quickly reviewed and beat the sales quote and arranged prompt next day delivery. He arranged the heating schematic and sent this to my builder. This experience was excellent from start to finish. Amazing, Thanks so much. Rob & Georgia

March 31, 2026
Unprompted review

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