AWFUL! I ordered a present for someone on the 29th of April. It is now the 18th of MAY and it still has NOT arrived. I emailed them MULTIPLE TIMES and asked for a refund. Radio silence. Customer servi... See more
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See what reviewers are saying
What a great company! I had a mix up with an order and it was dealt with efficiently and politely. It makes such a nice change to find an online company who care about their customers, and, if somethi... See more
Company replied
I wanted to buy Christmas gifts from smaller businesses this year. I managed to find the item I wanted through The Unusual Gift Company, it was cheaper than elsewhere and that included the postage. T... See more
Company replied
I still havent recieved my Karlsson clock having paid over £200 plus extra for next day delivery. Ordered 31st December. Have called, emailed and left a message on their FB page and absolutely ZERO co... See more
Company replied
Company details
Contact info
1A Canalside Business Park, Tattenhall, CH3 9BD, Chester, United Kingdom
- info@unusualgiftcompay.com
- www.theunusualgiftcompany.com
3.0
Average
95 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I wanted some 'Atmosphere Aerosol' to…
I wanted some 'Atmosphere Aerosol' to try some toy photography. The item arrived within 2 days and worked really well. I would have no hesitation in using this company in the future.
March 23, 2021
Reply from Theunusualgiftcompany
Hi Lee
Thank you so much for this review. It really has made our day. Its been very trying to keep things going with all the circumstances and so glad you had a positive experience. Can't wait to see what you order next.
Kind regards
I have still not received my item
I found an apparatus which prevents spilling drinks. I purchased this for my Mother and also paid the delivery fee (24-48 hour DPD delivery). The money has cleared from my account I received email confirming my order at same time. I had a further email the following day to confirm order had been dispatched. However, I am yet to receive my item or even receive a reply to my enquiries in reference to it’s whereabouts. In addition, the telephone number on their website does not work. I have called DPD to see if they have my item, as they have always been reliable and great with communicating, so presumably, as I have not been contacted by DPD, they are not in possession of my item. Due to the absence of my item and lack of communication, I can only presume, I will not receive my item. I hope, I can either have my item delivered or receive a refund. Nevertheless, I am disappointed and cannot recommend purchasing from this company.
March 5, 2021
Unprompted review
Reply from Theunusualgiftcompany
Hi Kat
I'm so sorry you feel like this. Our customer service team is working really hard at the moment, having to work from home amongst kids, thankfully for not much longer, but this means we are not taking calls at the moment. I can see on our system that it was the regular P&P you paid for but perhaps I may have missed something. If you could email us your order number I will be able to look into this more.
I am extremely sorry we have missed emails this is something we are looking into as there may be some technical issues here.
Unfortunately from having to work at home, things are going a lot slower than usual and then not helped with the postal service being also incredibly stretched. We are experiencing delays and sometimes collection doesn't appear when they say they will, usually due to covid.
But be rest assured your item is on its way and should be with you on Monday.
Kind regards
Disappointed
Found clock I wished to purchase. Completed purchase and paid delivery fee, (24-48 hour Dpd delivery) also. Money cleared from my account immediately and received email from UGC confirming order at same time. Had further email from UGC the following day to confirm order had been dispatched. So far, so good and all well.
However, I am yet to receive the item and more worryingly, yet to receive a reply to my enquiries and email about it’s whereabouts. Phone number not answered either. ( Dpd have always been reliable and great with their communication in all my previous experience with them, so presumably, since I have not been contacted by them, I deduce that they are not in possession of my item).
I would dearly love to give a five star star review to UGC, but in the absence of my paid for item and lack of communication from them, I am concerned that I have been duped. With any luck, perhaps some communication/delivery of item or refund will be forthcoming soon and I might then be able to review this review. Disappointed in the meantime, and cannot currently recommend.
February 9, 2021
Unprompted review
Reply from Theunusualgiftcompany
Hi Salma
I'm so sorry you feel like this. Our customer service team is working really hard at the moment, having to work from home amongst kids. They have been contacting you via email but sometimes these go to junk but we have also been made aware that sometimes they don't go through, incredibly frustrating for everyone.
The postal service is incredible stretched at the moment seems to be experience delays and sometimes collection doesn't appear when they say they will, usually due to covid. But be rest assured your item is on its way and should be with you tomorrow.
Sorry you feel we have fallen short and we will always endeavour to learn and do better
Kind regards
Reply from Theunusualgiftcompany
Hi Siofra,
Thank you for taking the time to write this review, it's a tough time at the moment and glad you loved your gift
Kind regards
A very unusual attitude
Ordered one type of butter dish and received another kind. Emailed a query straightaway and yet to receive a reply. I think - any way you look at it - that's worth a one star at best.
February 7, 2021
Reply from Theunusualgiftcompany
Hi Charlie
I'm sorry it took us some tome to reply. We are short staffed at the moment and having to work from home with kids. But no excuse we should have rectified the error quicker.
I'm sorry we made the mistake and sent out the wrong item. Please accept our apologies and we strive to do better
Kind Regards
Rubbish customer service, still waiting a response
The goods received were a different colour to that on the website, have rang numerous times and email, but have had no response, so still waiting to return an item and get refund.
February 7, 2021
Reply from Theunusualgiftcompany
Hi Steve
Sorry the website didn't represent the item well enough. We try out best but sometimes production doesn't always match up and sorry you have been affected. We will rectified the matter now and please feel return the item for a full refund. Sorry we didn't get back to you sooner.
We are short staffed at the moment and having to work from home with kids. But no excuse we should have rectified the error quicker. Please accept our apologies and we strive to do better
Kind regards
what a very good service
what a very good service! My order was not delivered the first and second time, Belinda has placed an order almost three times in total before I received it and I did not have more to pay! Thank you very much for the great and kind help!
January 19, 2021
Unprompted review
Reply from Theunusualgiftcompany
Hi Edwin
Thank you so much for taking the time to write this review. Our customer service team is working really hard at the moment and this message has made their day.
Kind regards
Great experience with this company
Amazing experience with this Company. Belinda was a star. I bought a clock for a friend as a Christmas gift. He wanted a different clock to the one I purchased. I contacted the company. They swiftly replaced it with the one my friend wanted. Definitely recommend them.
January 18, 2021
Unprompted review
Reply from Theunusualgiftcompany
Hi Zafar
Thank you so much for this review. Our customer service team always try and go above and beyond. So happy your friend likes their new clock!! Thank you so much for the recommendation, hope to see you back soon.
Kind regards
Brilliant service and product was great
January 15, 2021
Reply from Theunusualgiftcompany
Hi Billie
Thank you so much for writing this review, and glad you like the product. Can not wait to see what you order next time
Kind regards
Fabulous!
Very quick processing/delivery! Ordered an impossible jigsaw from here and it arrived the very next day.. perfect!
January 15, 2021
Reply from Theunusualgiftcompany
Hi Laura
Thank you for writing this review, Postage has been hard at the moment due to the current situation in the country. So glad all our hard work has been worth while. Have fun doing the puzzle!
Kind regards
Tea not included
January 14, 2021
Reply from Theunusualgiftcompany
Hi Naomi
Haha, thank you for this review, we all wish we could get tea too. We do have novelty tea bags which might make you smile.
Kind regards
I still havent recieved my Karlsson…
I still havent recieved my Karlsson clock having paid over £200 plus extra for next day delivery. Ordered 31st December. Have called, emailed and left a message on their FB page and absolutely ZERO communication. This company is fraudulent.
January 7, 2021
Reply from Theunusualgiftcompany
Thank you for your review Andrew. We have no evidence of emails from you unfortunately. Our email systems have been unreliable over the last 2 weeks so it may be that it didn't reach us. We have however sent you emails to advise you of the delay with your order which I can only assume did also not reach you. Also please forgive our phone lines not being manned at the moment. This is due to logistical issues during this difficult time. We are a small family-run business so we don't have quite the same access to contingency plans as some of our well know Multi-million pound counterparts.
The product that you ordered is drop-shipped from our supplier in the Netherlands. They have had trouble shipping their items to retailers in the UK due to Brexit and Covid restrictions, which is having a knock-on effect on our ability to fulfil some of orders. One of our emails to you stated that we expect the clocks to be available at beginning of next week, but as you have not received this we can fully understand your frustration.
We have refunded your order in full and assure you that we are definitely not fraudulent as is evident by the vast majority of our other reviews. We are a small UK based company who are trying our very best to carry on in what is a difficult situation for all UK SME's.
We are very sorry that your order was not fulfilled. If you would still like to receive the clock and are willing to wait a little longer, then we shall gladly dispatch as soon it is possible. Thanks again for your review, as even the negative feedback helps us to improve our systems, and we will concentrate our efforts on our email immediately.
Would have given 5 stars
Would have given 5 stars, but I would’ve liked more email confirmation communication about my purchase.
Love my new clock though, arrived perfectly packaged, in good time despite ordering over Christmas/brexit/Covid! And the price is fantastic compared to other sites. Thank you
January 6, 2021
Reply from Theunusualgiftcompany
Hi Natalie
Thanks so much for this feedback, we are having difficulties with our emailing system at the moment and are looking into this. Sorry you have ben affected. We strive to do better.
We are ecstatic you loved your products and can't wait to see what you order next time!
Kind Regards
Reply from Theunusualgiftcompany
Hi Michelle
Thank you for this feedback, we have been working hard sorting out our customer service and glad everything was resolved. Hope to see you ordering again soon.
Kind Regards
Great
Great. I will be buying again from this company
I forgot to fill the stars in. Sorry 😉 5 stars
January 6, 2021
Reply from Theunusualgiftcompany
Hi Adila. Thanks for your review. Although it is a little contradictory. Did you mean to give us 1 star? :(
THANKS SO MUCH :)
Fast,efficient service and the product…
Fast,efficient service and the product was good value.
January 5, 2021
Reply from Theunusualgiftcompany
Hi Nellie
Thank you so much for this amazing feed back. It's made us all smile.
Kind Regards
Great service
Great service, fast and effective and a diverse range of gifts. Will recommend and use again
January 4, 2021
Reply from Theunusualgiftcompany
Hi Julie
Thank you so much for this wonderful feedback and for giving us a recommendation! We can not wait to see what fun things you order again.
Kind Regards
The UGC has a brilliant range of gifts…
The UGC has a brilliant range of gifts at affordable prices. The delivery of my items was swift. I’m a very happy shopper and will use their site again.
January 1, 2021
Unprompted review
Reply from Theunusualgiftcompany
Hi Elaine
Thank you so much for this amazing review and taking the time to write it! I'm glad you are a happy shopper and can not wait for what you will order next?!
Kind regards
Excellent service & products!
I was able to find exactly what I was looking for (which I could not find elsewhere-not even on Amazon)!! The shipping time noted up to 9 days to US but my delivery was 10 days -- which was totally understandable due to just having had a Northeaster snow storm. It arrived on the exact day that I needed it by at the latest. I contacted company & immediately received response on day 9 with an apology and reassurances that it was on its way.
December 23, 2020
Unprompted review
Reply from Theunusualgiftcompany
Hi
Thank you so much for taking the time to write this review. We really appreciate it. It's been a difficult year with deliveries. Thank you for understanding.
Can not wait to see what you will be ordering next
Kind regards
Highly recommend
Great gifts ideas. Only just found you, but have ordered twice now, and received my gifts within 4 days. Very pleased 👍
December 20, 2020
Unprompted review
Reply from Theunusualgiftcompany
Hi Cheryl
So glad you have ordered twice and found us! Thank you so much for writing this review and very much looking forward to see what you will order next.
Kind Regards
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