Theunusualgiftcompany Reviews 

95
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

AWFUL! I ordered a present for someone on the 29th of April. It is now the 18th of MAY and it still has NOT arrived. I emailed them MULTIPLE TIMES and asked for a refund. Radio silence. Customer servi... See more

Rated 5 out of 5 stars

What a great company! I had a mix up with an order and it was dealt with efficiently and politely. It makes such a nice change to find an online company who care about their customers, and, if somethi... See more

Company replied

Rated 5 out of 5 stars

I wanted to buy Christmas gifts from smaller businesses this year. I managed to find the item I wanted through The Unusual Gift Company, it was cheaper than elsewhere and that included the postage. T... See more

Company replied

Rated 1 out of 5 stars

I still havent recieved my Karlsson clock having paid over £200 plus extra for next day delivery. Ordered 31st December. Have called, emailed and left a message on their FB page and absolutely ZERO co... See more

Company replied

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3.0

Average

TrustScore 3 out of 5

95 reviews

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3.0

All reviews

(95)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had a great shopping experience

Had a great shopping experience. I managed to buy an item that would have otherwise cost a lot more from another country as well as custom charges etc but through TheUGC they took on all that stress and cost rather than me the customer. The item was delayed at customs given the time of year and the pandemic but the whole time I had great communication from the company...Belinda was wonderful and as soon as she had the stock she posted it out to me and even when the postal system lost it, she immediately sent out another which arrived in perfect timing. I always had quick and great communication which helped me to feel confident with the company knowing they went over and above to get my item to me and reassure me. I bought the WineBlock...and saved so much money compared to buying from abroad.

December 17, 2020
Unprompted review
Theunusualgiftcompany logo

Reply from Theunusualgiftcompany

Hi Kirsty

Thank you so much for writing this review, it really has made our day! Wr have been working really hard on our customer service and glad you have felt such confidence and reassurance. Cant not wait to see what you choose to order next.
Kind Regards

Rated 4 out of 5 stars

Good thanks.

Items received. Slightly disappointed one item shown as for sale was out of stock but good communication and fast delivery.

December 16, 2020
Unprompted review
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Reply from Theunusualgiftcompany

Hi Mark

Thank you so much for taking the time to write this review and sorry we couldn't complete your order. Its been tough getting our items back in stock but please check back again - you never know!
Kind regards

Rated 5 out of 5 stars

Had a very easy shopping experience on…

Had a very easy shopping experience on their website. Ordered a few products, 1 out of stock. The delivery was received quickly and had a substitute gift for the out of stock item.

December 14, 2020
Unprompted review
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Reply from Theunusualgiftcompany

Hi
Thank you so much for your review. When you get a chance send us an email.
Keep Safe and Merry Christmas
Kind Regards

Rated 5 out of 5 stars

Great company and amazing pricing

Great company and amazing pricing. The product I bought was £40 more expensive on other sites! Arrived on time and is perfect. Thank you.

December 14, 2020
Unprompted review
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Reply from Theunusualgiftcompany

Hi Sue
Thank you so much for this review. We try and price out products fairly and glad you though so too. Thank you for shopping with us.

Kind regards and Merry Christmas

Rated 5 out of 5 stars

Quick and easy gifting

Ordered from here as it was the best price I could find online for the product. It arrived quickly and exactly as advertised, and even came with a small freebie gift. Very happy to support a smaller business, would definitely order again.

December 11, 2020
Unprompted review
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Reply from Theunusualgiftcompany

Hi Ruth
Thank you so much for this review. We try really hard to be better than our competitors and really appreciate you shipping small. Can not wait to see what you order next.
Kind regards and Merry Christmas

Rated 4 out of 5 stars

Great products and service

Has a simple Browsing feature and has a wide variety of unusual gifts. Products came within a week and were very good quality. Would have been 5 stars but some of the products could not be added to basket. This is not to do with products but the website itself.

December 9, 2020
Unprompted review
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Reply from Theunusualgiftcompany

Hi Angus

Thank you so much for your review. When you get a chance send us an email.
Sorry you couldn't get everything you wanted. When they won't add to basket its because they are out of stock and we are unsure when we will get them back in.
Keep Safe and Merry Christmas
Kind Regards

Rated 5 out of 5 stars
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Reply from Theunusualgiftcompany

Hi Heather

Thank you for writing this review. We try really hard the the customer service team.
Can't wait to see what you buy next.
Kind regards and Merry Christmas

Rated 5 out of 5 stars

Fast arrival

Fast arrival, and good product. Thank you

December 6, 2020
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Reply from Theunusualgiftcompany

Hi Sara

I'm glad you liked your product. Thank you for writing this review.

Keep safe and Merry Christmas
Kind Regards

Rated 5 out of 5 stars

Great choice of unique gifts

Great choice of unique gifts, highly recommend!

December 4, 2020
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Reply from Theunusualgiftcompany

Hi Jason
Thank you for these reviews. We really appreciate it and that you will recommend us!
Can't wait to see what you will buy next.

Kind regards and Merry Christmas

Rated 1 out of 5 stars

Wasted around a week for the item they…

Wasted around a week for the item they could not deliver and just refunded me, so pretty poor service.

Lots of poor reviews on trustpilot under their old name nuku.co.uk

December 2, 2020
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Reply from Theunusualgiftcompany

Hi Amin
We are a small family run business and I admit we have been having difficulty sourcing our usual products. But we are being very swift in making sure our clients know as soon as we do. We are trying very hard to turn this around and promise to do better. I'm sorry this has resulted in a 1 star, but please do accept out apologies.
Kind Regards

Rated 5 out of 5 stars

Spoilt for choice for great gifts

Spoilt for choice for great gifts! Eventually chose a Rheoscopic ball which arrived very quickly and with a surprise free gift, an actual useful one!
Really pleased with the service, definitely shopping here again. Thank you.

December 2, 2020
Unprompted review
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Reply from Theunusualgiftcompany

Hi Pat
Thank you so much for this review that really has made our day! Glad you were spoilt for choice. Can not see what you will order next.
Kind Regards & Merry Christmas

Rated 5 out of 5 stars

Great service

Great service, prompt well packaged delivery, weird free gift lol
Thanks

December 2, 2020
Unprompted review
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Reply from Theunusualgiftcompany

Hi
Thank you so much for your review. When you get a chance send us an email.
Keep Safe and Merry Christmas
Kind Regards

Rated 5 out of 5 stars

Easy and efficient.

Easy and efficient to order my unusual gift from UGC. Placed the order and received the goods 3 days later.

December 1, 2020
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Reply from Theunusualgiftcompany

Hi Bretton

Thank you for this review. We really appreciate it and can't wait to see what you order next.
Keep safe and Merry Christmas
Kind Regards
Belinda

Rated 5 out of 5 stars

Great range and prices

Great range and prices, with excellent communication and speedy delivery.
Can’t ask for more really.

November 27, 2020
Unprompted review
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Reply from Theunusualgiftcompany

Hi Hugh

Thank you so much for writing this review. We try out best in all these aspects and its nice to hear its working! Can't wait to see what you buy next time.
Keep Safe and Merry Christmas
Kind Regards

Rated 5 out of 5 stars

Products arrived earlier than expected…

Products arrived earlier than expected and were exactly as described. There was even a complimentary gift supplied to say thank you.

November 24, 2020
Unprompted review
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Reply from Theunusualgiftcompany

Hi Richard

I'm glad you are happy with your products. Thank you so much for taking the time to write this review.
Keep safe and Merry Christmas
Kind Regards

Rated 5 out of 5 stars

Very impressed

Very impressed. I unwittingly bought the same gift as my wife bought for me. Luckily mine arrived a day before so my wife had to send hers back! so thanks

November 24, 2020
Unprompted review
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Reply from Theunusualgiftcompany

Hi

Thank you so much for your review. I'm glad we were able to arrive before the wife's did! When you get a chance send us an email.
Keep Safe and Merry Christmas
Kind Regards

Rated 5 out of 5 stars

Good experience

I wanted to buy Christmas gifts from smaller businesses this year. I managed to find the item I wanted through The Unusual Gift Company, it was cheaper than elsewhere and that included the postage. The confirmation email did arrive promptly (it was in my junk folder so I thought I hadn't had one initially) and my item arrived quickly too. Would happily shop with this company again.

November 18, 2020
Unprompted review
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Reply from Theunusualgiftcompany

Hi Andrea

Thank you so much for this review. It really means the world! Thank you so much for shopping small we really appreciate it and can't wait to see what you buy next!

Keep safe and Merry Christmas
Kind Regards

Rated 5 out of 5 stars

What a great company

What a great company! I had a mix up with an order and it was dealt with efficiently and politely. It makes such a nice change to find an online company who care about their customers, and, if something doesn't quite work out right ( which happens to everyone no matter how much we try) they apologised straight away and found a solution. I'll be happy to use them again!

November 16, 2020
Unprompted review
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Reply from Theunusualgiftcompany

Hi David

Thank you so much for taking the time out to write this review. We have been working really hard on our customer service and glad you can see we are a company who cares about our costumers.
Can't wait to see what you buy next time.

Kind Regards

Rated 5 out of 5 stars

Had a problem with delivery that wasn’t…

Had a problem with delivery that wasn’t TUG fault but on the day they went way above what I had expected Berlinda who I had spoken to earlier did no more than send more cartons on same day delivery and received these just in time thank you so much

November 16, 2020
Unprompted review
Theunusualgiftcompany logo

Reply from Theunusualgiftcompany

Hi Martin

So glad your item got to you in time and hope the event went well, especially in these hard times. Thank you so much for taking the time to write a review.

Kind Regards

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