AWFUL! I ordered a present for someone on the 29th of April. It is now the 18th of MAY and it still has NOT arrived. I emailed them MULTIPLE TIMES and asked for a refund. Radio silence. Customer servi... See more
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See what reviewers are saying
What a great company! I had a mix up with an order and it was dealt with efficiently and politely. It makes such a nice change to find an online company who care about their customers, and, if somethi... See more
Company replied
I wanted to buy Christmas gifts from smaller businesses this year. I managed to find the item I wanted through The Unusual Gift Company, it was cheaper than elsewhere and that included the postage. T... See more
Company replied
I still havent recieved my Karlsson clock having paid over £200 plus extra for next day delivery. Ordered 31st December. Have called, emailed and left a message on their FB page and absolutely ZERO co... See more
Company replied
Company details
Contact info
1A Canalside Business Park, Tattenhall, CH3 9BD, Chester, United Kingdom
- info@unusualgiftcompay.com
- www.theunusualgiftcompany.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Had a great shopping experience
Had a great shopping experience. I managed to buy an item that would have otherwise cost a lot more from another country as well as custom charges etc but through TheUGC they took on all that stress and cost rather than me the customer. The item was delayed at customs given the time of year and the pandemic but the whole time I had great communication from the company...Belinda was wonderful and as soon as she had the stock she posted it out to me and even when the postal system lost it, she immediately sent out another which arrived in perfect timing. I always had quick and great communication which helped me to feel confident with the company knowing they went over and above to get my item to me and reassure me. I bought the WineBlock...and saved so much money compared to buying from abroad.

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Good thanks.
Items received. Slightly disappointed one item shown as for sale was out of stock but good communication and fast delivery.

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Had a very easy shopping experience on…
Had a very easy shopping experience on their website. Ordered a few products, 1 out of stock. The delivery was received quickly and had a substitute gift for the out of stock item.

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Great company and amazing pricing
Great company and amazing pricing. The product I bought was £40 more expensive on other sites! Arrived on time and is perfect. Thank you.

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Quick and easy gifting
Ordered from here as it was the best price I could find online for the product. It arrived quickly and exactly as advertised, and even came with a small freebie gift. Very happy to support a smaller business, would definitely order again.

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Great products and service
Has a simple Browsing feature and has a wide variety of unusual gifts. Products came within a week and were very good quality. Would have been 5 stars but some of the products could not be added to basket. This is not to do with products but the website itself.

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Fast delivery and a little something as…
Fast delivery and a little something as a thank you.

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Wasted around a week for the item they…
Wasted around a week for the item they could not deliver and just refunded me, so pretty poor service.
Lots of poor reviews on trustpilot under their old name nuku.co.uk

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Spoilt for choice for great gifts
Spoilt for choice for great gifts! Eventually chose a Rheoscopic ball which arrived very quickly and with a surprise free gift, an actual useful one!
Really pleased with the service, definitely shopping here again. Thank you.

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Great service
Great service, prompt well packaged delivery, weird free gift lol
Thanks

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Easy and efficient.
Easy and efficient to order my unusual gift from UGC. Placed the order and received the goods 3 days later.

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Great range and prices
Great range and prices, with excellent communication and speedy delivery.
Can’t ask for more really.

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Products arrived earlier than expected…
Products arrived earlier than expected and were exactly as described. There was even a complimentary gift supplied to say thank you.

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Very impressed
Very impressed. I unwittingly bought the same gift as my wife bought for me. Luckily mine arrived a day before so my wife had to send hers back! so thanks

Reply from Theunusualgiftcompany
Good experience
I wanted to buy Christmas gifts from smaller businesses this year. I managed to find the item I wanted through The Unusual Gift Company, it was cheaper than elsewhere and that included the postage. The confirmation email did arrive promptly (it was in my junk folder so I thought I hadn't had one initially) and my item arrived quickly too. Would happily shop with this company again.

Reply from Theunusualgiftcompany
What a great company
What a great company! I had a mix up with an order and it was dealt with efficiently and politely. It makes such a nice change to find an online company who care about their customers, and, if something doesn't quite work out right ( which happens to everyone no matter how much we try) they apologised straight away and found a solution. I'll be happy to use them again!

Reply from Theunusualgiftcompany
Had a problem with delivery that wasn’t…
Had a problem with delivery that wasn’t TUG fault but on the day they went way above what I had expected Berlinda who I had spoken to earlier did no more than send more cartons on same day delivery and received these just in time thank you so much

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