Theunusualgiftcompany Reviews 

95
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

AWFUL! I ordered a present for someone on the 29th of April. It is now the 18th of MAY and it still has NOT arrived. I emailed them MULTIPLE TIMES and asked for a refund. Radio silence. Customer servi... See more

Rated 5 out of 5 stars

What a great company! I had a mix up with an order and it was dealt with efficiently and politely. It makes such a nice change to find an online company who care about their customers, and, if somethi... See more

Company replied

Rated 5 out of 5 stars

I wanted to buy Christmas gifts from smaller businesses this year. I managed to find the item I wanted through The Unusual Gift Company, it was cheaper than elsewhere and that included the postage. T... See more

Company replied

Rated 1 out of 5 stars

I still havent recieved my Karlsson clock having paid over £200 plus extra for next day delivery. Ordered 31st December. Have called, emailed and left a message on their FB page and absolutely ZERO co... See more

Company replied

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3.0

Average

TrustScore 3 out of 5

95 reviews

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3.0

All reviews

(95)

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Rated 5 out of 5 stars

Good Service

I ordered from them for the first time recently. Arrived on time and queries I had on other products were answered quickly. Found their after sales service very good . Will defo use again

October 22, 2020
Unprompted review
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Reply from Theunusualgiftcompany

Hi Allison

Thank you so much for this review. I'm glad you found our sales team good. We are working hard on this.
Kind Regards

Rated 5 out of 5 stars

I ordered an inflatable dinosaur to…

I ordered an inflatable dinosaur to cheer up the kids with everything going on and it was really happy with the product and service. Will return again for some more fun gifts for Christmas.

October 15, 2020
Unprompted review
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Reply from Theunusualgiftcompany

Hi EB

Glad your children enjoyed the inflatable dinosaur. Thank you for choosing us.
Kind Regards

Rated 5 out of 5 stars

Great service and quick delivery

Great service and quick delivery. They replied promptly to an email about my order so very happy with customer service and delighted with the products I received. Will definitely use The Unusual Gift Company again.

October 15, 2020
Unprompted review
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Reply from Theunusualgiftcompany

Hi Rachel

Thank you so much for this wonderful review and I'm so glad you will use our company again.
Kind Regards

Rated 5 out of 5 stars

Great items

Great items, and good customer service. Saw the bad reviews and took a chance, it seems to have have turned around from a customer service point of view. Will definitely order from them again.

September 30, 2020
Unprompted review
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Reply from Theunusualgiftcompany

Hi James

Thank you for taking a chance on us, we are working very hard on our customer service.
Kind Regards

Rated 1 out of 5 stars

Scam company .avoid at all cost!!!

Purchase goods about six months ago. I have cancelled the order now as they failed to deliver. My order is still on their system and am still trying to get my money returned via my credit card. It seems from other reviews they take your money very efficiently but nothing else. Just be advised this is a scam company and the fraud squad should investigate them .

August 19, 2020
Unprompted review
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Reply from Theunusualgiftcompany

Hi Beverley

I'm so sorry you have had a terrible experience. Please email me at info@theunusualgiftcompany.com and I will rectify this ASAP to make sure you are refunded.

We are a small family run business and I admit the customer service has been lacking. We are trying very hard to turn this around and promise to do better.

I'm sorry this has come so late but please do accept out apologies.
Kind Regards

Rated 1 out of 5 stars

Scam company

Scam company - takes your money and doesn't send the goods

May 12, 2020
Unprompted review
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Reply from Theunusualgiftcompany

Hi H E

I'm so sorry you have had a terrible experience. Please email me at info@theunusualgiftcompany.com and I will rectify this ASAP to make sure you are refunded.

We are a small family run business and I admit the customer service has been lacking. We are trying very hard to turn this around and promise to do better.

I'm sorry this has come so late but please do accept out apologies.
Kind Regards

Rated 1 out of 5 stars

Unfortunately will not be purchasing from this company again.

Their website advertised good quality face masks with filters etc. Me and a few others bought the item (inc 24-48 deliver payment) I know there were a few of us because they sent out a group email.. over 3wks later telling us all they were not in stock and offering us another mask (which was basically a fabric mask) we all declined and asked for a refund. The refunds took nearly as long as the wait for the product. I know this is a strange time, but the wait without any communication was excessive. I did email 3 times with no reply. I just think if they did not have the product they should not be advertising it or offering 24-48 delivery.

May 5, 2020
Unprompted review
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Reply from Theunusualgiftcompany

Hi Sarah

I'm so sorry you have had a terrible experience. We have been struggling with Covid but that's no excuse. We should have got round to refunding you quicker.

We are a small family run business and I admit the customer service has been lacking. We are trying very hard to turn this around and promise to do better.

I'm sorry this has come so late but please do accept out apologies.
Kind Regards

Rated 1 out of 5 stars

Terrible company

Terrible company - DO NOT USE. I ordered a gift on 19th December guaranteeing a delivery before 23rd December. I only ordered it through this company so I could give it to my husband on Christmas day. I ordered a few other bits too. The other gifts arrived before Christmas but the main gift did not and on the delivery note by the item there was a hand written arrow and the written words "To Follow". It is now 13th January and there is no sign of the gift, or a response to 3 left phone messages and 2 emails, or the 64.99 which the gift cost. Let's not mention the Christmas present that my husband hasn't had. I am very upset and will be taking this further.

January 13, 2020
Unprompted review
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Reply from Theunusualgiftcompany

Hi Nicki

I'm so sorry you have had a terrible experience. Please email me at info@theunusualgiftcompany.com and I will rectify this ASAP to make sure you are refunded.

We are a small family run business and I admit the customer service has been lacking. We are trying very hard to turn this around and promise to do better.

I'm sorry this has come so late but please do accept out apologies and I hope this Christmas is much better.

Kind Regards

Rated 1 out of 5 stars

SCAM -This is Nuku.co.uk re-badged

This is Nuku.co.uk re-badged, still carrying on the same scam. Take your money for items they have no rights to sell or in fact have. The address is false, look them up if you can find them on companies house, its a residential address in Wrexham, you can find the name of the scam artist there.
DO NOT BUY FROM THESE CRIMINALS

January 3, 2020
Unprompted review
Theunusualgiftcompany logo

Reply from Theunusualgiftcompany

Hi David

We have purchased the stock and company and have unfortunately taken on the bad reputation, which we are now trying to change.

Please be assured this is a real company. We are a small family run business trying to do our best in difficult times. However I'm sorry this has come so late but please do accept out apologies.

Kind Regards

Rated 1 out of 5 stars

Do not order from this company

Do not order from this company! They don't answer their phone or respond to emails they don't deliver stuff when promised

December 28, 2019
Unprompted review
Theunusualgiftcompany logo

Reply from Theunusualgiftcompany

Hi

I'm so sorry you have had a terrible experience. Please email me at info@theunusualgiftcompany.com and I will rectify this ASAP to make sure you are refunded.

We are a small family run business and I admit the customer service has been lacking. We are trying very hard to turn this around and promise to do better.

I'm sorry this has come so late but please do accept out apologies.
Kind Regards

Rated 1 out of 5 stars

Scam company

Scam company. No contact details outside of a phone number that is out of service. Ordered item and it just never came. Thankfully the bank resolved it for me but do not use this site, they will take your money and send you nothing.

December 8, 2019
Unprompted review
Theunusualgiftcompany logo

Reply from Theunusualgiftcompany

Hi Marc

I'm so sorry you have had a terrible experience. I'm terribly sorry you also had to go through the bank to get your money back. Thats really not good enough on our part.

We are a small family run business and I admit the customer service has been lacking. We are trying very hard to turn this around and promise to do better.

I'm sorry this has come so late but please do accept out apologies.
Kind Regards

Rated 1 out of 5 stars

Scam carries on from Nuku.co.uk

This website recently replaced Nuku.co.uk

If you read the reviews on here for Nuku then you will understand why they have changed names.

DO NOT ORDEE ANYTHINF FROM THIS WEBSITE.

I ordered an item in September and was sent something completely different. I contacted the sale team via email and they apologised and said they would dispatch the new item immediately.
This never happened.

Its now the end of October and I have sent multiple emails directly and through the website seeking assistance. No response.

Hence I turned to Google as it felt suss after seeing the website name change, and I found all the scam alert reviews.

So thought I had better start a new thread for the new brand name.

October 22, 2019
Unprompted review
Theunusualgiftcompany logo

Reply from Theunusualgiftcompany

Hi Grace

We have purchased the stock and company and have unfortunately taken on the bad reputation, which we are now trying to change. If there is anything I can do to help please email info@theunusualgiftcompany.com

Please be assured this is a real company. We are a small family run business trying to do our best in difficult times. However I'm sorry this has come so late but please do accept out apologies.

Kind Regards

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